Principal Program Manager, Amazon Customer Service

Benefits

Parental leave

Not verified not verified - source not recorded; timestamp not recorded

Non-birth-parent leave

Not verified not verified - source not recorded; timestamp not recorded

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

Not verified not verified - source not recorded; timestamp not recorded

401(k) match

Not verified

Was this benefit information wrong? Tell us.

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Principal Program Manager, Amazon Customer Service Seattle, Washington, USA Amazon's mission is to be "Earth's most customer-centric company," and our award-winning Amazon Customer Service (CS) team is an essential part of that mission. CS is one of the largest customer service organizations in the world. Our tens of thousands of Customer Service Associates (CSAs) around the globe provide world-class support to customers 24 hours a day, 7 days a week, and in over 20 languages (and growing). The Associate Experience (AE) organization powers CS by developing elegant customer- and CSA-facing products globally. These products offer effortless self-service and automation solutions to our customers. If customers prefer to interact with a human, we enable CSAs to effectively and elegantly solve customers' issues using our associate-facing products powered through human-centered design. We are seeking a Principal Program Manager to define and deliver programs with broad cross-organizational impact, owning the mechanisms that enable successful feature launches empowering CSAs and improving customer experience across the AE organization. In this role, you will set the vision and strategy for how we intake, prioritize, and launch features at scale. You will design mechanisms that transform how cross-functional teams - spanning Product, Technology, and Operations - collaborate to bring features from concept to launch readiness. This is a high-impact role for a strategic leader who thrives in ambiguity, influences without authority across senior stakeholders, and has a track record of building mechanisms that scale. You will own the end-to-end strategy for intake transformation, change management evolution -

Read the full description at www.amazon.jobs. FewerJobs shows a source-linked preview and links to the original posting.