Principal Product Manager, Technical Product Strategy & Operations, Amazon Customer Service

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About this role

Principal Product Manager, Technical Product Strategy & Operations, Amazon Customer Service Seattle, Washington, USA We are seeking a Principal Product Manager, Technical Product Strategy & Operations to serve as the chief of staff for Data & Context Intelligence-driving the technical product strategy and operations that enable our organization to deliver AI-native solutions with measurable business and customer impact. This is a visible role working closely with senior leaders to align product strategy, operational priorities, and cross-functional execution. You will partner with leadership to ensure the organization operates with clarity, speed, and accountability-connecting vision to delivery across a large, distributed team. You will join the Data Intelligence team, a new function within Amazon Customer Service-a global organization of applied scientists, data scientists, economists, software engineers, data engineers, and technical product managers advancing AI capabilities. We build data solutions and contextual intelligence using Agentic AI, Generative AI, Natural Language Processing, Ontology, Reinforcement Learning, Knowledge Graphs, Model Context Protocol, and Multi-Agent Architectures. We move with urgency, build for the long term, and focus on getting the customer experience right-because our work succeeds only when it improves outcomes for customers. Key job responsibilities - Drive Technical Product Strategy and Operations: Own the operating cadence for the organization-coordinating strategic planning, goal-setting, business reviews, and operational processes that keep the team aligned and moving at pace. Translate organizational strategy into clear execution plans with measurable milestones. - Serve as Chief of Staff to Senior Leadership: Act as a trusted advisor to senior leadership-pulling together inputs across

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