Principal PM, Agentic AI Shopping, RBS

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About this role

Principal PM, Agentic AI Shopping, RBS Bengaluru, Karnataka, IND Amazon.com, Inc. (NASDAQ:AMZN), a Fortune 500 company based in Seattle, opened on the World Wide Web in July 1995 and today offers Earth's Biggest Selection. Amazon.com, Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. Today, we operate retail websites in nine countries, offering millions of products in more than 40 categories worldwide, and we still like to work hard, have fun and make history! Amazon's Retail Business Services (RBS) team is looking for a Principal Program Manager to drive the Agentic AI Shopping Charter. Overview of the role Customer shopping behavior is undergoing the fastest transformation in a decade. Over 65% of Gen Z shoppers now begin their journey with AI assistants, social media, or conversational interfaces rather than traditional retail websites. Agentic AI recommendations are redefining how customers discover, evaluate, and purchase. Amazon's current discovery model must evolve toward conversational, context-aware, and autonomous experiences. The Principal, Agentic AI Shopping will lead Amazon's internal capability to understand, audit, and innovate within this agentic commerce paradigm, ensuring Amazon remains the world leader in shopping innovation. Key Responsibilities -Define Amazon's Agentic AI Shopping strategy and establish the long-term vision for autonomous, intent-driven commerce experiences. -Develop and own the Agentic Shopping Audit Framework (ASAF) to assess Amazon's readiness for AI-led customer experiences. -Conduct deep competitive and behavioral analysis across external Agentic

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