Payments Program Manager, Credit Products, NAPP Business Operations

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Salary

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401(k) match

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Schedule

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Weekend work

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Application

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Assessment

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Deadline

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About this role

Payments Program Manager, Credit Products, NAPP Business Operations Seattle, Washington, USA Are you passionate about customer experience? Can you help drive partner performance and have a track record of contributing on key initiatives? Are you successful at influencing others to deliver when faced with competing priorities? Would you excel at representing Amazon externally? Payments Business Operations team manages relationships with 20+ payment partners, including co-branded credit cards, private label cards, shop with points, Installments etc. I NA. The Payments Business Operations team supports the larger payments platform working closely with product management, software development and technical operations. Locally, Payments Business Operations team works closely with internal clients such as Customer Service, Finance, Accounting and Fraud as well as third party partners, processors and banks relied upon to process payments. This team also facilitates the local operational relationship with third party payment partners, advocating for customer experience and applying operational improvements. Additionally, this team is responsible for supporting operational efficiencies and escalation reduction opportunities. Come and experience a company and team who focus on customer first! The Payments Business Operations Program Manager is responsible for helping drive operational excellence within payments. This role will support US-based external credit card partners to push excellence and a world-class customer experience for mutual customers in NA. This role will also partner with internal customers to identify points of friction, build a business case, propose requirements and advocate for customer experience improvement projects. You must have strong program management background with proven experience influencing cross-functional

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