Partner Operations Manager, Amazon PARP

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About this role

Partner Operations Manager, Amazon PARP Milan, Lombardy, ITA The Partner Operations Manager will support the country lead with all aspects of product installation and maintenance in Italy as we continue to expand the business. The successful candidate will build and maintain strong relationships with internal and external partners - including service providers, host partners, technology and product management, and the local business development team. The individual must be both analytical and creative, seeking out ways to improve products, processes, and tools, and executing on those ideas. Strong interpersonal skills are also important as the position will have frequent interaction with leadership at Amazon and partner companies. Amazon opened its virtual doors in 1995 and strives to be the world's most customer-centric company, where customers can find and discover anything they might want to buy online. Amazon Hub PARP is growing and we are working to create a world class delivery experience for customers through alternate delivery options - lockers and pickup points. If you are passionate about delivery operations and look around corners for ways to serve customers, we want your help. Key job responsibilities Strategic Leadership & Operations: • Lead end-to-end installation, maintenance, and post-installation operations (removal, decommissioning, moves, resizing) for Pickup and Return Points across assigned markets • Drive strategic projects including new product launches (Gen5 lockers), geographic expansion, and process improvements aligned with business objectives Supplier & Vendor Management: • Manage complex supplier relationships across installation and maintenance services, negotiating contracts to achieve 90%+ SLA compliance •

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