Manager, SLS Performance Ops, Global SLS

Benefits

Parental leave

6 weeks From the posting source checked Jun 20, 2026

Non-birth-parent leave

6 weeks From the posting source checked Jun 20, 2026

Family-building benefits

• Fertility benefits: Offered From the posting source checked Jun 20, 2026
• Adoption assistance: Offered From the posting source checked Jun 20, 2026
• Surrogacy assistance: Not verified

Mental health support

Offered From the posting source checked Jun 20, 2026

Relocation assistance

Not verified

Childcare support

Offered From the posting source checked Jun 20, 2026

Learning budget

Not verified

Verification

Source-linked checked Jun 7, 2026

Salary

$114K-$160K From the posting source checked Jun 20, 2026

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

Was this benefit information wrong? Tell us.

Market context

U.S. role benchmark (BLS OEWS)

$61,842 U.S. median for this role

Projected growth (BLS Employment Projections)

+1.9% - Slower

122% above the BLS role benchmark for operations aggregate.

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Operations From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Manager, SLS Performance Ops, Global SLS Nashville, Tennessee, USA Lead the global scaling of DSP Scorecard case management operations through AI-powered operational excellence. As Manager of SLS Performance Ops, you'll drive the worldwide expansion of our Scorecard case management operations, leveraging AI/ML models to increase resolution velocity while maintaining 95%+ quality standards. This role offers the unique opportunity to build the operational framework that will scale case management globally, directly impacting thousands of DSP partners and shaping the future of our performance management ecosystem. The ideal candidate combines strong people leadership with technical acumen and a passion for operational innovation. You'll lead a team of Operations Leads and Specialists while establishing the mechanisms, quality standards, and capacity planning models that ensure our Scorecard case management operations can scale globally. This position requires someone who thrives in fast-paced environments, excels at cross-functional partnership management, and can balance strategic vision with hands-on operational execution. You'll be instrumental in building the foundation for worldwide expansion. Key job responsibilities - Lead and develop a team of SLS Operations Leads and Specialists across Scorecard case management, quality assurance, and operational support functions - Leverage AI and ML models to increase case resolution velocity and consistency while maintaining critical human judgment for high-stakes decisions - Maintain 95%+ quality scores through joint quality mechanisms with partner teams, including quality reviews, quality assurance processes, and clear escalation paths - Own and drive operational and business goals/metrics including SLA compliance, Average Handle Time reduction, and case resolution rates -

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