Inbound Central Flow Lead, Inbound Central Flow Team

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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Mental health support

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Relocation assistance

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Childcare support

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Schedule

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Weekend work

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Application

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Deadline

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About this role

Inbound Central Flow Lead, Inbound Central Flow Team Kolkata, West Bengal, IND Fulfillment Centers (FCs) are the physical engine at the heart of Amazon, that move billions of units of inventory, employ tens of thousands of people, and ensure that customers get what they want when promised. Amazon India FC Operations team is looking for a passionate, results-oriented Business Intelligence Support Engineer who thrives in a fast paced, data-driven environment. The selected candidate will have a passion for building and maintaining scalable solutions to enable the growth our FC Operations. Key job responsibilities The position will work closely with Central ACES teams to develop platform and tools and analyze data to support PD initiatives, dig deep into data to determine root cause of defects, build and maintain decision support process to track defects and correct them in real time. Proposed Responsibilities of BIE Support will be: - Monitoring health of DWP jobs, infrastructure and platform - maintaining 100% availability and scaling - Performing root cause analysis and resolving Trouble Tickets. - Enhancements to the existing solutions independently (with minimal guidance from BIE team) - Gradual ownership of medium complexity solutions from the roadmap initiatives - Providing data insights to central ACES team to drive business critical actions. We have a 5-day work week but given the 7 days a week operation, the 2 scheduled days off will vary based on shift patterns and business needs. As a frontline leader, to understand the ground reality, you will be expected to work

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