Field Services Manager, Amazon Leo

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Schedule

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Weekend work

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Application

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Assessment

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Deadline

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Where they hire

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About this role

Field Services Manager, Amazon Leo Bellevue, Washington, USA Amazon Leo is Amazon's low Earth orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual households to schools, hospitals, businesses, and government agencies, Amazon Leo will serve people and organizations operating in locations without reliable connectivity. Leo is looking for a talented individual to join our Field Services team as Field Services Manager. This role is responsible for operating our professional installation and repair customer experiences. We are looking for someone data-driven with a relentless focus on delighting customers and ensuring operational excellence. The ideal candidate is a self-starter who is comfortable working in fast-paced Operations environment. In this role, you will work with a range of technical and non-technical teams to build Field Services technology, assess operating capabilities, and undertake detailed performance analysis. The scope of this role focuses on delivering against key business goals, while also innovating and finding efficiencies throughout the end-to-end customer journey. Key job responsibilities - Execute and manage professional satellite systems installation and maintenance operations for residential, small business, and enterprise customers. - Monitor performance against measurement criteria and implement process improvements across assigned operations, focusing on cost optimization and exceptional customer experience delivery. - Prepare operational reports and analysis considering performance data and inputs from cross-functional stakeholders. Support business case development for operational improvements. - Manage quality audits, capacity planning, inventory tracking, safety compliance, escalation resolution, and Engineering feedback loops for field

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