External Channels Program Manager, External Channel Ops & Program

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About this role

External Channels Program Manager, External Channel Ops & Program Bengaluru, Karnataka, IND Amazon is looking for a motivated individual for the profile of Sr. Program Manager to manage Pickup and Seller Network Programs as part of External Fulfilment Operations team. The Program Manager will lead Project Value and Pickup Quality to drive efficiency, reduce defects, and enhance the overall seller experience. Reporting to head of EF/ES Operations, this role will be responsible for overseeing the implementation of short-term and long-term initiatives to address the key opportunities. This is a critical role that will have a significant impact on the efficiency and reliability of over-all seller network. This role will require the ability to work effectively in a fast paced, startup environment, partnering with others as needed, and the ability to exercise sound judgment solving novel problems without clear direction from leadership. The successful candidate has demonstrated the ability to solve complex logistics challenges, possesses bias for action and will have the opportunity to drive transformative changes and shape the future of this strategic fulfilment channel. “Amazon is an Equal Opportunity Employer - Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age” Key job responsibilities 1. Ideate and structure ambiguous problem statements into actionable next steps 2. Drive operational efficiency improvements by collaborating with various cross functional teams 3. Use working backwards principles to manage end to end launch process 4. Manage Daily/weekly performance, build mechanisms to detect and drive down defects and work on

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