Escalations Specilist Italian, Worldwide Operations Security (WWOS)

Benefits

Parental leave

Not verified not verified - source not recorded

Non-birth-parent leave

6 weeks Verified - from the job posting source checked Jun 20, 2026

Family-building benefits

• Fertility benefits: Offered Verified - from the job posting source checked Jun 20, 2026
• Adoption assistance: Offered Verified - from the job posting source checked Jun 20, 2026
• Surrogacy assistance: Not verified

Mental health support

Offered Verified - from the job posting source checked Jun 20, 2026

Relocation assistance

Not verified

Childcare support

Offered Verified - from the job posting source checked Jun 20, 2026

Learning budget

Not verified

Verification

Source-linked checked Jun 7, 2026

Salary

$22-$31/hr Verified - from the job posting source checked Jun 20, 2026

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$61,842 U.S. median for this role

Projected growth (BLS Employment Projections)

+1.9% - Slower

11% below the BLS role benchmark for operations aggregate.

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

Not verified

Weekend work

Required Verified - from the job posting source checked Jun 20, 2026

Company

Company stage

Public-company Verified - from the job posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Escalations Specilist Italian, Worldwide Operations Security (WWOS) Goodyear, Arizona, USA Amazon is seeking articulate, strategic applicants with a desire to work directly with customers, law enforcement and drivers to mitigate security and operational risks and bring to successful resolution in support of our Shipping and Delivery Support (SDS). SDS is the heart of transportation across the Amazon Supply Chain network, supporting multiple regions such as US, CA, MX, UK, India, and many countries within EU. It ensures hassle-free, timely pick-up and delivery of freight from vendors to Amazon Fulfillment Centers (FC), carrier hubs, and customers. The applicant will exemplify the Amazon Customer Service goal to be Earth's most customer-centric company by solving driver and customer problems appearing throughout all delivery experiences. This unique role handles law enforcement, customer and driver contacts through different communication channels including phone, email, and chat. Demonstrated ownership, customer obsession, and concise oral and writing skills are crucial requirements for this role. This role will be located at our Global Security Operations Center (GSOC). The GSOC provides: global, regional, localized crisis management coordination and facilitation, regional geopolitical and security risk monitoring and expertise, and assistance with alarm monitoring services for Amazon's regional locations, coordinates and facilitates the crisis management response to significant Workplace Incident Management events (workplace violence; WIM), troubleshoots issues with the alarm access control system, and issues credentials to critical data locations, among other daily service and projects Key job responsibilities - Support to drivers on-road and customers receiving shipments handled by Amazon Logistics

Read the full description at www.amazon.jobs. FewerJobs shows a preview and links to the original posting.