Director Network Control Center, Amazon Customer Service, Amazon Customer Service

Benefits

Parental leave

6 weeks From the posting source

Non-birth-parent leave

6 weeks From the posting source

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Source-linked checked Jun 7, 2026

Salary

$238K-$321K From the posting source

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

254% above the BLS role benchmark for customer success aggregate.

Posted salary is far from this role benchmark; treat it as low confidence.

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source

Seniority

Staff Plus From the posting source

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered Verified - SEC 10-K source

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Director Network Control Center, Amazon Customer Service, Amazon Customer Service Seattle, Washington, USA Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS channels - in every interaction. We are seeking an experienced and visionary leader to reimagine the CS operating model, working backwards from the customer experience to design, plan, and operate the world's largest customer service network. The Director of our Network Control Center will shape the vision and execute ambitious plans to transform our network response strategy and live operations playbook, leveraging AI-Native capabilities to co-pilot and autonomously operate a highly scaled network in real-time. They will ensure network health & reliability through continuous observability, situational awareness, and proactive intervention, leveraging real-time signals to monitor, interpret, and act on risks to desired customer journeys across all channels. This well-rounded leader must excel at balancing strategic vision with practical implementation, deep technical expertise with broad operational understanding, and navigating complex, cross-functional business landscapes while guiding a large organization through transformative change. A proactive, solution-oriented, and creative mindset is critical for success in this role. This is an exciting opportunity to shape the future of CS at Earth's most customer-centric company, impacting the experience of millions of customers. Key job responsibilities - Define and execute the network response

Read the full description at www.amazon.jobs. FewerJobs shows a preview and links to the original posting.