Delivery Station Liaison Agent

Benefits

Parental leave

6 weeks From the posting source

Non-birth-parent leave

6 weeks From the posting source

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Source-linked checked Jun 7, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Role

Seniority

Mid From the posting source

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered Verified - SEC 10-K source

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Delivery Station Liaison Agent Bridgend, Wales, GBR Even the best functioning processes need to be prepared for unforeseen circumstances. Amazon's Delivery Station Liaison Agents are in direct contact with our customers, ensuring that missed deliveries are successfully delivered and that customer queries are handled effectively. Whatever your customers need, your ability to quickly respond and put in place solutions will help keep this vital part of Amazon's operations running smoothly. Key job responsibilities - Place outbound calls to customers - Investigate and resolve delivery issues, and collaborate with Amazon logistics and delivery partners when needed - Keep daily, weekly and monthly records of progress with customer queries - Follow Standard Operating Procedures and keep customer data secure - Assist with internal communications, including giving presentations and contributing to continuous improvement and internal engagement programmes A day in the life You'll be based at one of our last-mile delivery warehouses, where Amazon's leading logistics system operates. As orders are dispatched and delivered, you'll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you'll be informing our delivery partners. Where you notice a delivery issue, you'll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon. Operating at the heart of Amazon's logistics, you'll develop logistical and customer expertise that sets Amazon apart. You'll connect with our customers every day, using your in-depth understanding of our

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