Customer Solutions Manager, Prototyping & Customer Engineering

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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Salary

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401(k) match

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Schedule

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Weekend work

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Application

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About this role

Customer Solutions Manager, Prototyping & Customer Engineering Seattle, Washington, USA Do you have a builder's mentality where “show me” means more than “tell me”? Are you passionate about technology, understand cloud architectures & platforms and quick to pick up emerging technologies? Are you adept at working with customers to experiment with innovative approaches and the validate the technical feasibility of solutions? As trusted customer advocates, the Prototyping and Customer Engineering (PACE) team helps customers in creating the early iterations of products and solutions, often exploring new technical grounds. The team is looking for a Customer Solutions Manager who can orchestrate complex customer engagements from concept to delivery. If you're passionate about AI technologies, love solving ambiguous problems, and thrive on helping teams move fast while maintaining quality, this is your opportunity to shape how organizations globally approach AI adoption. In this role, you'll own AI-focused customer engagements end-to-end, partnering with Prototyping Engineers and Design Technologists to deliver breakthrough solutions. You'll work with technologies like large language models, RAG architectures, autonomous agents, and AI-driven development tools while applying Amazon's Working Backwards methodology to ensure every prototype starts with customer outcomes. This isn't a typical TPM role - you'll be at the forefront of the AI revolution, working on problems that don't have obvious answers and creating patterns that influence the entire industry. Position requires travel - About 25% Domestic Travel Key job responsibilities - Own strategic AI-focused customer engagements from kick-off through delivery, applying Working Backwards methodology to define solution requirements,

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