CS Communities Auditor (IT), Community Shopping Moderation

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

Median wage (BLS OEWS)

$106,409 national median

Projected growth (BLS Employment Projections)

+7.7% - Faster than average

Matched to SOC 13-2011 - Finance aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

State eligibility is not yet verified.

About this role

CS Communities Auditor (IT), Community Shopping Moderation ZAF Our overall mission is simple: to be Earth's most customer-centric company. We want Amazon to be the place where customers can find, discover, and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to deliver trusted, high-quality community experiences to our customers. Amazon's Community Shopping program powers iconic customer experiences including Customer Reviews, Review Videos, Questions & Answers, and Visual Shopping content. All community content is moderated against Amazon's global guidelines to protect the integrity of our marketplace. The auditing team is the ground truth for quality - we audit both manual and automated moderation decisions across 20+ languages and 25+ marketplaces, completing over 2.3 million audits annually. This role requires an Italian speaking auditor. Fluency in Italian and English is mandatory. Fluency in other languages is highly desirable and will be considered a significant advantage. Key job responsibilities Quality Auditing • Perform high-volume, accurate auditing of both manual and automated moderation decisions to ensure compliance with Amazon's community moderation guidelines • Identify and document moderation errors, distinguishing between avoidable errors, judgment calls, and harmful misses • Maintain consistently high personal audit accuracy and productivity against established targets Insights & Continuous Improvement • Provide data-driven insights and recommendations to improve quality metrics for both manual and automated moderation • Support calibration sessions with moderation partner sites, aligning on guideline interpretation and quality standards • Conduct root cause analysis on quality

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