Communications & Leadership Development Business Partner, Amazon Customer Service

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

Median wage (BLS OEWS)

$111,944 national median

Projected growth (BLS Employment Projections)

+13.7% - Much faster than average

34% above the BLS national median for data and ml aggregate.

Matched to SOC 15-1252 - Data and ML aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Communications & Leadership Development Business Partner, Amazon Customer Service Seattle, Washington, USA Amazon Customer Service (CS) is seeking a Communications & Leadership Development Business Partner (CLD BP) to join our Strategic Enablement team. In this role, you'll serve as a trusted advisor to senior CS leaders, providing integrated support that combines strategic communications expertise with leadership development capabilities to drive organizational effectiveness and leader capability building. As a CLD BP, you'll work at the intersection of communications and leadership development, partnering with dedicated senior leader stakeholders across our global Customer Service organization. You'll design and deliver strategic communications that connect employees to our mission, while simultaneously building leadership capabilities through coaching, facilitation, and tailored development programs. This dual-discipline approach allows you to see the full picture of organizational health and create holistic solutions that drive both engagement and capability. Your work will directly impact how CS leaders communicate with their teams, develop their leadership skills, and navigate complex organizational challenges. You'll facilitate leadership offsites, craft strategic messaging for organizational changes, and design bespoke learning solutions-all while serving as a credible challenger who pushes leaders' thinking and surfaces opportunities they might not see on their own. The most exciting aspect of this role is the breadth of impact. You'll work across multiple CS organizations, supporting leaders who oversee thousands of employees globally. Your integrated approach means you'll help leaders not just communicate change, but build the capabilities needed to lead through it. You'll be the single face of CLD for your

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