Central Operations Support Executive, External Fulfilment

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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Mental health support

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Relocation assistance

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Childcare support

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Salary

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401(k) match

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Schedule

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Weekend work

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Application

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Assessment

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Deadline

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About this role

Central Operations Support Executive, External Fulfilment Istanbul, TUR This position is only available to candidates who hold a valid PWD ID Card issued by the Ministry of Health. The Central Ops Support Executive is expected to remotely support the daily operations of sellers, including daily metrics monitoring, triggering on field support to sellers and audits, stake holder management, within and outside of Amazon, rolling out of new processes, and running central control centers. The job requires someone who has a larger picture of customer experience in mind and a high willingness to take ownership. The job requires a person who has skills in identifying patterns and any disruptions in it along with ability to scrutinize details and foresee the implications of the data. Key job responsibilities This team supports inbound and outbound operations via voice and non-voice channels. The candidate must be ready to work on weekends and in shifts. Roles and Responsibilities: 1. Remotely monitor efficient functioning of the assigned sites via out bound call, emails and by coordination with field executives 2. Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations 4. Train and direct sellers for execution and adherence of norms and practices 5. Devise and deploy SOP's, analyse data, and propose features and processes, which focus on improving the Seller experience 6. Willing to work on weekends Basic Qualifications: - 1. Excellent Communication Skills. - 2. Demonstrated basic analytical ability, results-oriented environment with external customer interaction. - 3.

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