Area Manager, Reverse Logistics Operations

Benefits

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Relocation assistance

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Schedule

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Weekend work

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Application

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About this role

Area Manager, Reverse Logistics Operations Cajamar, Sao Paulo, BRA We are seeking a results-oriented Area Manager to supervise daily operations at our reverse logistics site. This role requires a data-driven professional who is focused on process execution and continuous improvement while demonstrating strong people leadership. The ideal candidate will show capabilities that raise the bar, combining hands-on operational management with team development and process optimization. As an Area Manager, you will directly supervise a team of associates responsible for processing returned items, vendor returns, and asset recovery operations. You'll ensure your team executes RMA processing, failure analysis, sorting, and vendor management activities while meeting quality standards and operational metrics. This role demands someone who can lead by example on the floor, make quick decisions to resolve issues, and develop team members in a fast-paced, 24/7 operational environment. This position requires flexibility to work rotating day and night shifts with 12-hour shift schedules, including weekends and holidays as needed to support continuous operations. Key job responsibilities • Directly supervise a team of associates in reverse logistics operations including failed gear sorting, RMA processing, vendor returns, and asset recovery • Maintain active presence on the operations floor for up to 12 hours per shift, leading by example and providing hands-on support • Monitor work queues and service level agreement (SLA) adherence to ensure timely processing of returns and vendor shipments • Audit employees work to ensure results meet quality standards and operational requirements • Use data and metrics to identify priorities and

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