Area Manager (DRCC), BOM4

Benefits

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Schedule

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Weekend work

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About this role

Area Manager (DRCC), BOM4 Thane, Maharashtra, IND We are seeking an experienced Area Manager to oversee operations at our Dedicated Returns Consolidation Center. The ideal candidate will be responsible for managing day-to-day operations, team leadership, and implementing process improvements to optimize returns handling efficiency Key job responsibilities Operational Leadership: Lead daily DRCC operations managing receiving, grading, refurbishment, and consolidation of returned inventory. Drive key metrics including cycle time, throughput rates (TPH), container homogeneity, and capacity utilization while ensuring compliance with SOPs and quality standards. Quality & Inventory Control: Maintain inventory accuracy, optimize IRDR compliance, oversee accurate product grading and disposition decisions, and implement damage reduction initiatives to minimize concession DPMO. Team Management: Lead and develop multi-shift teams of Process Assistants, Associates, and Team Leads. Manage performance, attendance, attrition, and drive training programs for returns processing excellence. Safety & Compliance: Achieve safety targets (RIR, LTIR, SIR), conduct regular audits, ensure SOX compliance, and foster a zero-tolerance safety culture. Resource & Cost Optimization: Develop labor plans aligned with volume forecasts, optimize workforce utilization, control VCPU and operational costs, and manage budget adherence. Continuous Improvement: Implement Lean/Six Sigma methodologies, lead process improvement projects, analyze performance data, and drive automation adoption to enhance operational efficiency and customer experience. A day in the life Morning Shift Start (30 min): Review overnight performance metrics, backlog status, and safety incidents. Conduct shift startup meeting covering safety topics, daily goals, and priority returns. Operations Floor Walks (90 min): Observe receiving, grading, refurbishment, and stowing processes. Address bottlenecks, coach

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