Application Support Engineer, Fauna

Benefits

Parental leave

6 weeks From the posting source checked Jun 20, 2026

Non-birth-parent leave

6 weeks From the posting source checked Jun 20, 2026

Family-building benefits

• Fertility benefits: Offered From the posting source checked Jun 20, 2026
• Adoption assistance: Offered From the posting source checked Jun 20, 2026
• Surrogacy assistance: Not verified

Mental health support

Offered From the posting source checked Jun 20, 2026

Relocation assistance

Not verified

Childcare support

Offered From the posting source checked Jun 20, 2026

Learning budget

Not verified

Verification

Source-linked checked Jun 7, 2026

Salary

$100K-$174K From the posting source checked Jun 20, 2026

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

Was this benefit information wrong? Tell us.

Market context

U.S. role benchmark (BLS OEWS)

$116,543 U.S. median for this role

Projected growth (BLS Employment Projections)

+9.8% - Much faster than average

17% above the BLS role benchmark for software engineering aggregate.

Matched to SOC 15-1252 - Software Engineering aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Engineering From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Application Support Engineer, Fauna New York, New York, USA We are looking for an Applications Engineer to join the Fauna Robotics support team. This role is hands-on technical problem-solving combined with operational ownership that helps the team scale. You will be a primary point of contact for customers experiencing issues with Fauna robots in the field, responsible for diagnosing problems that span hardware and software, and driving those issues to resolution with a high degree of independence. You will take active ownership of building and improving support infrastructure: establishing the tools, processes, documentation, and feedback loops that the team needs as our customer fleet grows. You will work directly with highly technical customers including engineers, scientists, and researchers, conducting troubleshooting across mechanical, electrical, and software systems and driving issues to root cause and resolution. You will work as part of a cross-functional support team that includes field engineers and technical support staff, collaborating on issue resolution from initial diagnosis through on-site repair. Key job responsibilities - Serve as a primary technical point of contact for customer-reported issues with Fauna robots, conducting remote troubleshooting and driving problems to root cause and resolution across hardware and software domains. - Develop and maintain support infrastructure including ticketing/case management, knowledge base, troubleshooting playbooks, and corrective action documentation. - Analyze and report on support metrics (response time, resolution time, issue categorization, repeat failure rates) to identify trends, surface insights, and inform product improvements. - Communicate field issues clearly to engineering and software teams through structured

Read the full description at www.amazon.jobs. FewerJobs shows a preview and links to the original posting.