ACCS Quality Auditor, ACCS Quality

Benefits

Parental leave

6 weeks From the posting source checked Jun 20, 2026

Non-birth-parent leave

6 weeks From the posting source checked Jun 20, 2026

Family-building benefits

• Fertility benefits: Offered From the posting source checked Jun 20, 2026
• Adoption assistance: Offered From the posting source checked Jun 20, 2026
• Surrogacy assistance: Not verified

Mental health support

Offered From the posting source checked Jun 20, 2026

Relocation assistance

Not verified

Childcare support

Offered From the posting source checked Jun 20, 2026

Learning budget

Not verified

Verification

Source-linked checked Jun 7, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$106,409 U.S. median for this role

Projected growth (BLS Employment Projections)

+7.7% - Faster than average

Matched to SOC 13-2011 - Finance aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Finance From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

ACCS Quality Auditor, ACCS Quality Prague, Prague, CZE Amazon Candidate Connection Services (ACCS) supports millions of candidates annually with hiring-related inquiries across Operations fulfillment pipelines. Associates resolve questions ranging from application status and scheduling to onboarding support, delivering consistent and exceptional candidate experiences across five contact channels-SMS, chat, inbound phone, email, and outbound-in 8 languages across 13 countries. The ACCS Quality team, as part of the broader Global Candidate Operations organization, provides data-driven insights to elevate associate and vendor performance across ACCS Tier 1 candidate service interactions. ACCS Quality partners across Operations, Learning, Content, and Technology to implement enhancements that drive candidate satisfaction and hiring funnel efficiency. We are seeking an experienced Quality Auditor and AI-forward contributor to support end-to-end associate quality improvement. This role executes quality audit processes, manages evaluation workflows, and coordinates cross-functional efforts that elevate associate performance and candidate satisfaction through AI-driven automation and scaled delivery. Success in this role means sustained improvement in associate quality across multiple vendors and channels, reduced defect recurrence, consistent application of quality standards, and leadership confidence in quality outcomes and audit execution-achieved through leveraging AI-driven workflows that streamline operations and scale quality framework influence. Key job responsibilities Quality Auditing & Improvement Conduct end-to-end quality audits across ACCS Tier 1 candidate interactions, evaluating associate performance across SMS, chat, inbound phone, email, and outbound channels Partner with the Quality Manager to translate audit findings and data insights into clear action plans with owners, timelines, and success metrics Execute the improvement flywheel: audit →

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