Outreach Specialist, CACP (Remote)

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 7, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Work mode

Remote From the posting source checked Jun 20, 2026

In-office days

0 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Required From the posting source checked Jun 20, 2026

Company

Equity

Offered From the posting source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Outreach Specialist, CACP (Remote) Remote, United States The Outreach Specialist-CACP is responsible for conducting outbound and inbound calls to engage patients in scheduling Advanced Care Planning (“ACP”) appointments. The Outreach Specialist-CACP is responsible for conducting outbound and inbound calls to engage patients in scheduling Advanced Care Planning (“ACP”) appointments. Primary Duties: - Conducts outbound and inbound calls to educate patients about Advanced Care Planning ultimately scheduling an appointment. - Overcome Patient concerns and objections by clearly articulating the importance of Advanced Care Planning and how it benefits their healthcare journey. - Respond to multimodal and outgoing calls, texts, and emails by providing direction to Patients' questions and/or concerns. - Maintain HIPAA compliance and achieve key performance metrics including call volume, conversion rates, and quality standards. - Other duties as assigned Minimum Qualifications - High School Diploma - 2 yrs. experience in healthcare. 1 yr. experience telephonic patient outreach, customer service, or sales. - Regular and predictable attendance - Must be able to work flexible shifts within the business hours of 8 AM - 8 PM EST, Monday through Saturday. - Excellent communication skills including active listening. Ability to engage with an older demographic compassionately and effectively. - Proficient computer skills with the ability to learn new software - Self-motivated with the ability to work independently - Must have access to reliable high speed internet connection (Download speed: 20 Mbps, upload speed: 20 Mbps, and Jitter: 50 ms.) Preferred Qualifications - Remote Work experience - Bilingual in English and Spanish Physical

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