Outreach Specialist, CACP (Remote)

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Salary

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401(k) match

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Schedule

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Weekend work

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Application

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Assessment

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Deadline

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About this role

Outreach Specialist, CACP (Remote) Remote, United States The Outreach Specialist-CACP is responsible for conducting outbound and inbound calls to engage patients in scheduling Advanced Care Planning (“ACP”) appointments. The Outreach Specialist-CACP is responsible for conducting outbound and inbound calls to engage patients in scheduling Advanced Care Planning (“ACP”) appointments. Primary Duties: - Conducts outbound and inbound calls to educate patients about Advanced Care Planning ultimately scheduling an appointment. - Overcome Patient concerns and objections by clearly articulating the importance of Advanced Care Planning and how it benefits their healthcare journey. - Respond to multimodal and outgoing calls, texts, and emails by providing direction to Patients' questions and/or concerns. - Maintain HIPAA compliance and achieve key performance metrics including call volume, conversion rates, and quality standards. - Other duties as assigned Minimum Qualifications - High School Diploma - 2 yrs. experience in healthcare. 1 yr. experience telephonic patient outreach, customer service, or sales. - Regular and predictable attendance - Must be able to work flexible shifts within the business hours of 8 AM - 8 PM EST, Monday through Saturday. - Excellent communication skills including active listening. Ability to engage with an older demographic compassionately and effectively. - Proficient computer skills with the ability to learn new software - Self-motivated with the ability to work independently - Must have access to reliable high speed internet connection (Download speed: 20 Mbps, upload speed: 20 Mbps, and Jitter: 50 ms.) Preferred Qualifications - Remote Work experience - Bilingual in English and Spanish Physical

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