Benefits Coordinator, Remote

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

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About this role

Benefits Coordinator, Remote Austin, TX The Benefits Coordinator serves as the administrative "engine" of the Benefits team, providing high-touch, "white-glove" support to 1,800 employees. This role handles high-volume tactical execution, including leave-of-absence (LOA) intake, benefits inbox management, and payroll coordination for employees on leave. The Benefits Coordinator serves as the administrative "engine" of the Benefits team, providing high-touch, "white-glove" support to 1,800 employees. This role handles high-volume tactical execution, including leave-of-absence (LOA) intake, benefits inbox management, and payroll coordination for employees on leave. Primary Duties: - Employee Support & Inbox Management: Act as the primary owner of the benefits and LOA mailboxes; resolve Tier 2 inquiries regarding plan details, ID cards, and eligibility fixes; perform personalized research to solve complex member issues. - Leave Administration & Payroll Coordination: Manage intake and documentation for parental and sabbatical leaves; monitor timecards for employees on leave; perform manual pay calculations for FMLA and Parental leave, including complex state-offset reconciliations. - Billing & Data Operations Support: Support monthly premium and fee reconciliations by downloading invoices and performing initial eligibility-to-bill tie-outs; monitor weekly HRIS-to-Carrier file feed error reports for immediate resolution. - Content & Knowledge Management : Maintain the "Atlas" benefits portal and internal knowledge base; update FAQs and post communication content; maintain ticket logs and prepare monthly operational metrics for leadership review. Minimum Qualifications: - High School Diploma or equivalent; Bachelor's degree preferred but not required if equivalent professional experience in HR/Benefits operations is demonstrated. - 2+ years of experience in Human Resources or

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