Service Desk Analyst EMEA & APAC

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 7, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$116,543 U.S. median for this role

Projected growth (BLS Employment Projections)

+9.8% - Much faster than average

Matched to SOC 15-1252 - Software Engineering aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Engineering From the posting source

Seniority

Mid From the posting source

Work mode

Remote From the posting source

In-office days

0 days From the posting source

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Service Desk Analyst EMEA & APAC Remote - UK The Opportunity Abnormal AI is building a world-class IT function to support our rapid global growth. We are seeking an experienced and service-driven Service Desk Analyst to deliver high-quality technical support to our teams across EMEA. This role is critical in ensuring our employees have a seamless technology experience from day one providing responsive support, managing endpoint lifecycle, and driving operational excellence in our IT environment.The ideal candidate thrives in a fast-paced, hybrid work environment, is equally comfortable with macOS and Windows ecosystems, and has a passion for delivering best-in-class end-user support. Key Responsibilities End-User Support & Incident Management - Serve as the primary point of contact for IT support requests from both onsite and remote employees. - Manage incidents and service requests through ticketing systems (e.g., ServiceNow, JIRA) including logging, triaging, tracking, and resolving issues. - Provide hands-on support for video conferencing tools (e.g., Zoom), printers, and general office IT infrastructure. - Escalate complex issues to senior engineers, ensuring timely follow-up and resolution. Device Lifecycle & Access Management - Deploy, configure, troubleshoot, and decommission macOS and Windows laptops/desktops. - Handle all aspects of employee onboarding and offboarding, including hardware/software provisioning and access rights management. - Administer endpoint and SaaS applications, manage license allocations, and troubleshoot access/performance issues. Tools, Platforms & Documentation - Support SaaS platforms including Okta, Google Workspace, Microsoft 365, Slack, and Zoom. - Maintain and update IT documentation (troubleshooting guides, SOPs, best practices) using Confluence and Google Drive.

Read the full description at abnormal.ai. FewerJobs shows a preview and links to the original posting.