Customer Experience Representative II

Benefits

Parental leave

12 weeks Source: https://www.abbvie.com/join-us/life-at-abbvie/well-being-in-the-workplace.html. source Last checked May 7, 2026.

Non-birth-parent leave

12 weeks Source: https://www.abbvie.com/join-us/life-at-abbvie/well-being-in-the-workplace.html. source Last checked May 7, 2026.

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Source-linked checked May 7, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$57,704 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.9% - Slower

Matched to SOC 41-2031 - Sales aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Experience Representative II Austin, TX, United States Company Description: Allergan Aesthetics At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn. Job Description: Customer Experience Representatives (CXRII) support the Facial Aesthetics Samples department. As a CXRII, you will receive calls from Health Care Providers, internal sales, and administrative personnel to check sample eligibility and process sample request forms for the Allergan Aesthetics business. CXRs serve as first-line representatives responsible for handling inbound/outbound call inquiries, processing transactions, and act as subject matter experts as needed. Representatives are responsible for order status, sample eligibility and resolution of issues that may prevent orders from shipping. Under general supervision, CXRs process internal and external customer requests in a timely, accurate and professional manner. CXRs foster the growth of a strong customer base through creating positive interactions and building strong relationships. Must be able to work a shift between the hours of 8am-6pm. Main Area of Responsibilities: Manage 10-20 call interactions per day including inbound and outbound calls. Process 40-60 cases per day. Examples of interactions include, sample eligibility, status of deliveries, and resolving call inquiries. Ability to use critical thinking skills to resolve inquiries to meet service levels.

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