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Technical Support Specialist

6Sense - Pune, Maharashtra, India

Posted Apr 30, 2026

Benefits

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About this role

Technical Support Specialist Pune, Maharashtra, India Our Mission: 6sense's mission is to multiply what matters: growth, retention, and efficiency. We envision a future where companies, teams and people reach their full potential. Our People: People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Win as One Team, Stay Curious, Do The Right Thing, Own the Outcome, and Create Belonging. Every 6sensor plays a part in defining the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers. We want 6sense to be the best chapter of your career. Role Responsibilities - Analyse, track and resolve customer issues in a prompt manner to ensure that the highest level of client satisfaction is achieved - Analyse data using SQL / spreadsheets, and ad hoc analysis - Identify alternate solutions when necessary and communicate them to customers - Maintain a detailed understanding of product architecture, technical components and application functionality - Assist in creating training materials pertaining to product troubleshooting and usage - Set up and document troubleshooting procedures for new product features - Communicate clearly and effectively with customers, fellow support team members and the other internal teams Preferred Skills & Experience - 5-6 years customer support experience for software applications - 3+ years knowledge of and experience with SQL - Experience with MAP and CRM-Salesforce - Strong

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