Vectra Networks

Manager Customer Enablement Programs

Bengaluru, Karnataka, India

Manager Customer Enablement Programs Bengaluru, Karnataka, India Vectra® is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises. The Vectra AI Platform delivers integrated signal across public cloud, SaaS, identity, and data center networks in a single platform. Powered by patented Attack Signal Intelligence, it empowers security teams to rapidly prioritize, investigate and respond to the most advanced cyber-attacks. With 35 patents in AI-driven threat detection and the most vendor references in MITRE D3FEND, organizations worldwide rely on the Vectra AI to move at the speed and scale of hybrid attackers. For more information, visit www.vectra.ai. Position Summary The Manager, Customer Enablement Programs is responsible for leading the development, delivery, and continuous improvement of customer-facing learning experiences that help customers successfully adopt, operate, and maximize value from Vectra solutions.This leader will manage the India-based Customer Enablement team and partner closely with Customer Success, Product Management, Product Marketing, Services, and Supportto create scalable education programs, technical training, onboarding content,certifications, and adoption resources.Reporting to the Director, Global Academy, this role serves as the operational leader responsible for executing Vectra's customer education strategy at scale. Key Responsibilities Customer Education Program Leadership • Lead development of customer-facing education programs. • Build learning paths that support onboarding, adoption, administration, and advanced product usage. • Ensure education content aligns with customer lifecycle milestones. • Support certification and credentialing initiatives. Team Leadership Manage and coach: • Sr. Instructional Designer • Content Creator • Apprentice Content Creator (rotation) Responsibilities include: • Workload management via