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Vapi

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  • Incident and Escalation Manager

    San Francisco | Hybrid | Remote

    hybrid Salary not disclosed

    Incident and Escalation Manager San Francisco | Hybrid | Remote Voice AI that resolves, not transfers. Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes. - The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth - The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500 - The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M Incident and Escalation Manager Why this role exists Vapi runs voice AI infrastructure at tens of millions of minutes a month for enterprise customers who route business-critical traffic through us. When something breaks, it breaks in real time, in front of a customer's own customers, and often through a carrier dependency we don't fully control. Today the response is run by whoever is in the Slack thread. That works once. It does not scale, and it costs us renewals, engineering focus, and executive confidence every time it happens. This is the first dedicated hire for the function, and the job is to build it. You will design the program that runs our incident response, train the people who command incidents, and own the customer relationship through the weeks that follow a serious one. You own the pager and you work

  • Account Based Marketing Manager

    San Francisco | Hybrid | Remote

    hybrid Salary not disclosed

    Account Based Marketing Manager San Francisco | Hybrid | Remote Voice AI that resolves, not transfers. Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes. - The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth - The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500 - The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M What You'll Do - Build and own the ABM program end-to-end - tier accounts, define the target universe, orchestrate personalized multi-channel campaigns in concert with the marketing team - Drive pipeline from named accounts in close partnership with Sales and SDRs, with account-specific content and outbound plays - Activate intent data and buying signals via Clay, reo.dev http://reo.dev, and HubSpot to time outreach and convert anonymous signals to pipeline - Design executive engagement and field programs (executive dinners, VIP event tracks, bespoke content) to accelerate deals - Own ABM reporting and attribution - account engagement, pipeline influence, deal velocity - and present to leadership weekly Who You Are - 4-7 years B2B marketing, 2+ years in ABM or enterprise demand gen, with pipeline results to back it up - Fluent in the ABM tech stack: HubSpot/Salesforce, Clay, intent platforms, LinkedIn

  • Member of Technical Staff, Core Backend

    San Francisco | Hybrid | Remote

    hybrid Salary not disclosed

    Member of Technical Staff, Core Backend San Francisco | Hybrid | Remote Voice AI that resolves, not transfers. Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes. - The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth - The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500 - The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M Why We're Hiring This Role: The StreamModule pipeline - VAD → STT → LLM → TTS → Transport - runs on cork/uncork backpressure during live phone calls. A hundred milliseconds of delay is audible. This role owns pipeline stability and pluggability, so the agents and FDE teams can add new models and providers without touching core. You'll consolidate BullMQ into Kafka, harden the provider abstractions (LLM, STT, TTS base classes), instrument the pipeline with event-driven OTEL tracing, and shore up the Postgres SPOFs that contributed to the Oct 15 and Oct 22 incidents. What You'll Do: 30 Day: Ramp on the StreamModule pipeline and the cork/uncork backpressure model. Walk the Oct 15 / Oct 22 DB incidents and the duplicate-message incident. Land a scoped pipeline or provider-abstraction improvement. 60 Day: Own a slice of the BullMQ → Kafka

  • Sales Development Representative (SDR) - EMEA

    San Francisco | Hybrid | Remote

    hybrid Salary not disclosed

    Sales Development Representative (SDR) - EMEA San Francisco | Hybrid | Remote Voice AI that resolves, not transfers. Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes. - The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth - The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500 - The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M WHY WE'RE HIRING THIS ROLE: Demand for voice AI is accelerating faster than ever, and Vapi is scaling to meet it. We're looking for exceptional SDRs to help fuel our next stage of growth. As adoption of Voice Agents expands across industries, you'll play a critical role in identifying opportunities, engaging future customers, and building pipeline for one of the fastest-growing companies in AI. This is an opportunity to join early, learn from a world-class GTM team, and build the foundation for a career path into closing roles. WHAT YOU'LL DO: First 30 Days - Become an expert on Vapi's platform, customers, and Voice AI market. - Learn our outbound methodology, sales process, and ideal customer profile (ICP). - Shadow top performers and begin engaging inbound and outbound prospects. First 60 Days - Generate qualified pipeline through a

  • Office & Recruiting Ops Manager

    San Francisco | Hybrid | Remote

    hybrid Salary not disclosed

    Office & Recruiting Ops Manager San Francisco | Hybrid | Remote Voice AI that resolves, not transfers. Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes. - The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth - The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500 - The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M Vapi (/ˈVɑːpi/): - Voice AI that resolves, not transfers - Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life - Trusted by 1 million developers building the future of voice agents - Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised - Try talking to Vapi now! https://vapi.ai/ Role: Office & Recruiting Ops Manager Why We're Hiring This Role: We need one trusted operator to own the two things that define how Vapi feels from the inside: the physical workplace and a candidate's first impression of us. You'll be the central point of contact for vendors, facilities, and on-site operations - and the connective tissue of our recruiting process. Ideal for someone who thrives in ambiguity and thinks well beyond the job description. What You'll Do: -

  • Member of Technical Staff, DevOps

    San Francisco | Hybrid | Remote

    hybrid Salary not disclosed

    Member of Technical Staff, DevOps San Francisco | Hybrid | Remote Voice AI that resolves, not transfers. Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes. - The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth - The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500 - The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M WHY WE'RE HIRING THIS ROLE: - Three of our worst recent incidents - Nov 29 config rollout, Dec 23 duplicate messages, Oct 13 egress proxy - were resolved by rollback. That's the SDLC gap this role closes. Vapi engineers are your users, and the deploy pipeline, preview environments, cell-creation tooling, and oncall tooling are products with SLAs, docs, and feedback loops. - You'll own progressive delivery (canary, blue/green, automated rollback, soak periods), the GitOps story across multiple clusters and regions, and the on-demand environment tooling that's on the Q3 roadmap. Success is measured by how fast every other team ships safely. WHAT YOU'LL DO: - 30 Day: Get fluent in the Pulumi stacks, the ArgoCD setup, and GitHub Actions pipelines. Sit with engineers from agents and FDE teams to find the top 3 deploy pain points. Land a quality-of-life

  • Enterprise Account Executive, EMEA Lead

    Amsterdam | Hybrid | Remote

    hybrid Salary not disclosed

    Enterprise Account Executive, EMEA Lead Amsterdam | Hybrid | Remote Voice AI that resolves, not transfers. Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes. - The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth - The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500 - The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M WHY WE'RE HIRING THIS ROLE: - Enterprise demand for voice automation is exploding across industries. - We need an experienced seller to lead large, strategic deals and define how top companies adopt Vapi. - Onsite presence is critical to voice AI Deployments. Vapi needs an EMEA presence to support one of our fastest growing regions. WHAT YOU'LL DO: - 30 Day: Learn the full Vapi stack and how customers deploy production voice agents. - 60 Day: Lead enterprise discovery, design pilots with product and engineering leaders, and shape solution architecture. - 90 Day: Own multi-stakeholder deals end-to-end, from technical validation to commercial close, and influence our roadmap with customer insights. WHO YOU ARE: - You've seen Series B to F. - You've sold multi-million dollar deals to F500. - Bonus: You've built your own startup. WHY VAPI: - Generational impact:

  • Member of Technical Staff, Site Reliablity Engineer

    San Francisco | Hybrid | Remote

    hybrid Salary not disclosed

    Member of Technical Staff, Site Reliablity Engineer San Francisco | Hybrid | Remote Voice AI that resolves, not transfers. Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes. - The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth - The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500 - The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M WHY WE'RE HIRING THIS ROLE: - 99.99% call completion is the number this role drives. Vapi runs live phone calls - a p99 spike means callers drop. We've had 15 stability-gap outages worth learning from, and we need someone who runs incident command, owns SLOs and error budgets, and builds the reliability culture from scratch. - This is not a bash-and-YAML role. You'll ship code (Go or TypeScript) for services that monitor and manage the platform: auto-remediation, capacity forecasters, oncall tooling. Capacity planning, load testing, and KEDA-based autoscaling for Vapi's wscaler and workerpool-cron-scaler are on your plate. WHAT YOU'LL DO: - 30 Day: Join the oncall rotation. Walk the 15 stability-gap incidents and turn the patterns into a prioritized reliability backlog. Define the first set of SLOs for the call-completion path. - 60 Day: Stand up error

  • Member of Technical Staff, Forward Deployed

    San Francisco | Hybrid | Remote

    hybrid Salary not disclosed

    Member of Technical Staff, Forward Deployed San Francisco | Hybrid | Remote Voice AI that resolves, not transfers. Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes. - The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth - The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500 - The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M WHY WE'RE HIRING THIS ROLE Our Enterprise ARR is growing ~5x YoY - customers like NYLife and Intuit deploy in weeks and expand rapidly when we support them well. We're hiring an FDE to be the reason that flywheel spins faster. You won't just onboard customers; you'll identify the next use case, build the tooling that makes the next similar deployment trivial, and close the gap between what our product can do and what our customers actually need. WHAT YOU'LL DO - 30 Day: Deploy an Enterprise customer end-to-end - 60 Day: Ship internal tooling or product contributions that make the next similar deployment materially faster - 90 Day: Establish a process or infrastructure the team didn't know it needed WHO YOU ARE - You've worked in a technical role at an early-stage startup - you know what

  • Member of Technical Staff, Backend

    San Francisco | Hybrid | Remote

    hybrid Salary not disclosed

    Member of Technical Staff, Backend San Francisco | Hybrid | Remote Voice AI that resolves, not transfers. Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes. - The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth - The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500 - The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M MEMBER OF TECHNICAL STAFF, BACKEND WHY WE'RE HIRING THIS ROLE - 1M+ developers and 2.7M+ agents are built on our product surface. - Every assistant lives in our dashboard: Composer, Simulations, Monitoring, Knowledge Base, Versioning, Deployments. Non-deterministic systems, real-time call observability, eval loops, and a builder UX that has to feel like magic. - We're shipping the loops that take an agent from "demo" to "live in production for the Fortune 500." - It's freakin hard and a lot of fun. WHAT YOU'LL DO First 30 Days: - Make real calls. Build real assistants on Vapi across our main provider integrations (LLMs, STT, TTS, telephony). Get a working mental model of the platform end to end. - Ship your first product feature into customer hands. By 60 Days: - Own a product area outright within the agent self-improvement loop

  • Member of Technical Staff, Product

    San Francisco | Hybrid | Remote

    hybrid Salary not disclosed

    Member of Technical Staff, Product San Francisco | Hybrid | Remote Voice AI that resolves, not transfers. Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes. - The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth - The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500 - The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M Why We're Hiring This Role: 1M+ developers and 2.7M+ agents are built on our product surface. Every assistant lives in our dashboard: Composer, Simulations, Monitoring, Knowledge Base, Versioning, Deployments. Non-deterministic systems, real-time call observability, eval loops, and a builder UX that has to feel like magic. We're shipping the loops that take an agent from "demo" to "live in production for the Fortune 500." What You'll Do: First 30 Days: - Make real calls. Build real assistants on Vapi across our main provider integrations (LLMs, STT, TTS, telephony). Get a working mental model of the platform end to end. - Ship your first product feature into customer hands. By 60 Days: - Own a product area outright within the agent self-improvement loop or the trust and guardrails platform. - Drive a feature from spec to ship with PM and

  • Member of Technical Staff, Infrastructure

    San Francisco | OnSite

    onsite Salary not disclosed

    Member of Technical Staff, Infrastructure San Francisco | OnSite Voice AI that resolves, not transfers. Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes. - The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth - The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500 - The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M WHY WE'RE HIRING THIS ROLE: - Vapi runs live phone calls - when something breaks, callers hear it. We're building cell-based, multi-region infrastructure to drive 99.99% call completion, and this hire owns the foundation: multi-cluster Kubernetes on EKS, a stateful data plane (Postgres, Redis, Kafka, Temporal, ClickHouse), Envoy/Cilium networking, and multi-region Kafka on MSK across EU and ANZ. - You'll write Go for control-plane services like cluster-manager, traffic-control-plane, and environment-manager, and you'll set the bar for how Vapi runs stateful workloads at scale. WHAT YOU'LL DO: - 30 Day: Ramp on the cell-based architecture, the regional EKS clusters (backend / networking / persistence / monitoring / models / kafka), and the Pulumi stacks. Shadow oncall, walk recent incidents (Envoy response flags, conntrack drops, cross-zone LB target resets), and own a first scoped infra change end-to-end. - 60 Day: Take ownership of

  • Mid Market Account Executive

    San Francisco | Hybrid | Remote

    hybrid Salary not disclosed

    Mid Market Account Executive San Francisco | Hybrid | Remote Voice AI that resolves, not transfers. Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes. - The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth - The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500 - The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M WHY WE'RE HIRING THIS ROLE: - Mid-market companies (250-1000 employees) are adopting voice automation at an accelerating pace. - We need a quota-crushing seller who can run full-cycle deals, translate Vapi's capabilities into clear ROI, and help turn founder-led sales into a scalable, repeatable motion. WHAT YOU'LL DO: - 30 Day: Learn the full Vapi stack (telephony, real-time streaming, deterministic fallbacks, security/compliance) and how companies deploy production voice agents. - 60 Day: Own discovery, lead live demos, articulate ROI to technical and business buyers, and partner with product/engineering to design pilots. - 90 Day: Run multi-stakeholder mid-market deals end-to-end, including legal, security, and procurement. WHO YOU ARE: - Proven B2B SaaS seller with a track record of exceeding quota. - Experienced closing $120k+ multi-stakeholder deals. - Technically credible with engineering and product leaders. - Thrives in early-stage, high-autonomy, founder-led environments

  • Member of Technical Staff, DevSecOps

    San Francisco | Hybrid | Remote

    hybrid Salary not disclosed

    Member of Technical Staff, DevSecOps San Francisco | Hybrid | Remote Voice AI that resolves, not transfers. Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes. - The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth - The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500 - The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M ABOUT THE ROLE Vapi is deployed for multiple large enterprises, including several Fortune 500s, across regions around the world (including the EU and Australia). We're hiring a DevSecOps Lead to build and harden the security posture of our product and underlying infrastructure as we scale upmarket - so we stay compliant, secure, and ahead of what regulated enterprise customers expect. This is a hands-on senior IC / lead role reporting to Tejas Siripurapu in Core Engineering. You'll partner closely with InfoSec, Engineering, and GTM, and your work will directly determine how confidently the largest companies in the world can run on Vapi. WHAT YOU'LL DO - Make Vapi's security posture world-class for the enterprise - shift security left, catch regressions during code review and CI, and harden our multi-tenant infrastructure as we onboard the Fortune 500. - Build automation

  • Technical Recruiter

    San Francisco | Hybrid | Remote

    hybrid $150K-$170K

    Technical Recruiter San Francisco | Hybrid | Remote Voice AI that resolves, not transfers. Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes. - The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth - The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500 - The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M Role: Technical Recruiter Location: San Francisco, CA (Onsite Tuesday-Thursday) Company Stage: Series B | ~60 employees Team: Talent Acquisition Reports to: Head of Talent / VP People Salary Range: $150-170k VAPI (/ˈWⱭːPI/): - We're creating the shift to voice as humanity's default interface. - We're the most configurable platform for deploying voice agents. - We're grown to 400,000 developers in 20 months, adding 2,000+ every day. - Try talking to Vapi now! https://vapi.ai/ WHY WE'RE HIRING THIS ROLE: - Vapi is scaling rapidly across Engineering and Product, and we need a senior technical recruiter to own and drive this growth. - This role will build and execute the recruiting strategy that scales Vapi from 50 to 100+ employees. - You will partner closely with founders and engineering leadership on org design, headcount prioritization, and hiring strategy. - This is a hands-on recruiting

  • Director of Sales

    San Francisco | Hybrid | Remote

    hybrid Salary not disclosed

    Director of Sales San Francisco | Hybrid | Remote Voice AI that resolves, not transfers. Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes. - The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth - The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500 - The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M VAPI (/ˈVⱭːPI/): - We're creating the shift to voice as humanity's default interface - We're the most configurable platform for deploying voice agents - We've grown to over 600k developers in two years, adding 2,000+ every day - Try talking to Vapi now! https://vapi.ai/ WHY WE'RE HIRING THIS ROLE: - As we scale our go-to-market engine, we need a strong frontline leader to drive rigor, predictability, and execution within our Account Executive organization. - Forecast accuracy, outbound discipline, and deal execution are critical to hitting our next stage of ARR growth. - This role will shape the selling culture, operational cadence, and performance standards that define the next chapter of Vapi's revenue organization. WHAT YOU'LL DO: - 30 Days: - Deeply understand pipeline health, forecast methodology, ICP segmentation, and current deal velocity. - Build trust with Mid-Market, Enterprise, and Strategic AEs

  • Product Manager - Enterprise & Governance Agents

    San Francisco | Hybrid | Remote

    hybrid Salary not disclosed

    Product Manager - Enterprise & Governance Agents San Francisco | Hybrid | Remote Voice AI that resolves, not transfers. Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes. - The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth - The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500 - The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M WHY WE'RE HIRING THIS ROLE: - Enterprise revenue 5×'ed in a year and is a big focus. The companies writing the big checks aren't just developers anymore: they're legal teams, compliance officers, ops and IT leaders, and procurement orgs who need voice AI they can actually govern. - We need a Principal PM who understands that the real product isn't just the agent: it's the trust infrastructure around it. Live guardrails, audit trails, monitoring, compliance - particularly hard to do with voice AI in two-way live high-stakes interactions with customers. - This person will be critical to the success of the company. WHAT YOU'LL DO: - 30 Day: - Become unreasonably dangerous on the Vapi platform and the enterprise buyer landscape: the product, the deals, the friction, the gaps. - Map where enterprise deals stall: legal, security,

  • Sales Development Representative (SDR)

    San Francisco | OnSite

    onsite Salary not disclosed

    Sales Development Representative (SDR) San Francisco | OnSite Voice AI that resolves, not transfers. Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes. - The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth - The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500 - The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M WHY WE'RE HIRING THIS ROLE: Demand for voice AI is accelerating faster than ever, and Vapi is scaling to meet it. We're looking for exceptional SDRs to help fuel our next stage of growth. As adoption of Voice Agents expands across industries, you'll play a critical role in identifying opportunities, engaging future customers, and building pipeline for one of the fastest-growing companies in AI. This is an opportunity to join early, learn from a world-class GTM team, and build the foundation for a career path into closing roles. WHAT YOU'LL DO: First 30 Days - Become an expert on Vapi's platform, customers, and Voice AI market. - Learn our outbound methodology, sales process, and ideal customer profile (ICP). - Shadow top performers and begin engaging inbound and outbound prospects. First 60 Days - Generate qualified pipeline through a combination of inbound conversion

  • VP of Customer Engagement

    San Francisco | Hybrid | Remote

    hybrid Salary not disclosed

    VP of Customer Engagement San Francisco | Hybrid | Remote Voice AI that resolves, not transfers. Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes. - The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth - The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500 - The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M VAPI (/ˈVⱭːPI/): - We're creating the shift to voice as humanity's default interface - We're the most configurable platform for deploying voice agents - We've grown to over 600k developers in two years, adding 2,000+ every day - Try talking to Vapi now WHY WE'RE HIRING THIS ROLE: - Vapi has rapidly scaled and unified pre-sales and post-sales into a single Customer Engagement Organization - We need a leader to own the full customer lifecycle, from initial engagement through long-term expansion - This role will turn customer engagement into a primary growth engine by driving usage, retention, and enterprise-wide adoption - You will lead a multi-disciplinary org across Agent Strategists, Agent Engineers, and Customer Support WHAT YOU'LL DO: - 30 Days - Audit enterprise accounts and evaluate health using existing scorecards - Build deep fluency in the Vapi platform (latency,

  • Sr. Marketing Operations Manager

    San Francisco | Hybrid | Remote

    hybrid Salary not disclosed

    Sr. Marketing Operations Manager San Francisco | Hybrid | Remote Voice AI that resolves, not transfers. Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes. - The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth - The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500 - The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M WHY WE'RE HIRING THIS ROLE: Voice AI is exploding, and our GTM motion needs to match. We need someone who can build the systems that find, enrich, and convert the right developers and businesses before our competitors even know they exist. Our data stack is powerful but underleveraged. You'll unlock it. WHAT YOU'LL DO: 30 Day: Audit our GTM stack (Clay, Hubspot, Salesforce, Hockeystack, & Tofu): map data flows, identify enrichment gaps, and ship your first quick wins on lead quality. 60 Day: Own enrichment workflows end to end; build multi-provider waterfalls; get signal-based outreach running at scale. Implement a consistent UTM naming convention across all channels, clean up historical tracking gaps, and stand up a multi-touch attribution view the team can trust. 90 Day: Stand up intent-driven Tofu campaigns; write scripts to extend what off-the-shelf tools can't do; become