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DataGrail

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  • Senior Manager, Customer Success

    Remote - United States

    remote $180K-$210K

    Senior Manager, Customer Success Remote - United States The Opportunity: Data Privacy has become one of the most strategic challenges facing modern businesses, sitting at the intersection of AI governance, data operations, and customer trust. As companies adopt AI at scale, they need new ways to automate privacy and manage risk without slowing innovation. As Senior Manager, Customer Success , you'll lead and develop a team of CSMs helping DataGrail's customers operationalize privacy at scale. This is a player-coach role: you'll partner directly with customers, coach CSMs in real time, and own the team's renewal performance while building the culture that enables Customer Success to scale with the business. DataGrail has launched the first agentic privacy platform and is entering a pivotal phase of growth. The work you do here will directly shape how Customer Success evolves as we scale. This is an opportunity for a leader who loves developing people, thrives in complex and fast-changing environments, and wants to help define a category that is increasingly critical to how modern companies operate. What You'll Do: - Lead, coach, and develop a team of CSMs across all customer segments by getting on calls, giving real-time feedback, and actively making people better at their jobs. - Own the team's renewal performance and drive toward a consistent renewal rate. - Be the first line of defense for your team - the person every CSM brings their questions, problems, and escalations to before they go anywhere else. - Build and maintain deep knowledge

  • Solutions Architect

    Remote - United States

    remote $155K-$210K

    Solutions Architect Remote - United States The Opportunity: You'll help organizations navigate one of the fastest-moving challenges in technology today: managing privacy and AI risk in an increasingly automated world. As a Solutions Architect at DataGrail, you'll help customers operationalize modern privacy programs using our agentic privacy platform, enabling them to automate workflows, scale compliance, and build trust with confidence. As the technical lead for onboarding and implementation, you'll partner closely with customers to design integrations, solve complex technical challenges, and deliver scalable solutions across APIs, AI MCPs, databases, and data systems. You'll guide customers through implementation best practices, troubleshoot technical issues, and help them realize value quickly and confidently. You'll also serve as a trusted technical advisor, working cross-functionally with Customer Success, Product, and Engineering to improve the customer experience and help scale technical delivery across the platform. This role is ideal for someone who is hands-on, curious, and collaborative, and who enjoys solving technical challenges and helping customers succeed with modern privacy infrastructure. What You'll Do: - Partner with Customer Success Managers to lead onboarding and implementation strategy for enterprise customers - Design scalable integration architectures across APIs, webhooks, AI MCPs, databases, and mobile applications - Guide customers through complex deployment decisions, including agent-based and agentless models - Translate business and technical requirements into scalable, maintainable solutions - Lead technical discovery, implementation planning, and customer solution design - Troubleshoot complex integration and data flow challenges across customer environments - Act as a trusted technical advisor for customers throughout

  • Implementation Engineer, Consent

    Remote - United States

    remote $80K-$100K

    Implementation Engineer, Consent Remote - United States The Opportunity: DataGrail helps companies manage consumer privacy at scale, and our Consent product sits at the front door of that experience, embedded directly on customer websites and applications. As an Implementation Engineer, Consent you'll be a hands-on technical expert focused on deploying and troubleshooting consent experiences across real-world environments. You'll work directly in customer sites to ensure banners, trackers, and consent logic function correctly across a wide range of architectures. You'll partner closely with Customer Success to support post-sale implementations, stepping in on technical escalations to diagnose issues, guide customers, and ensure compliant deployments. A core part of your role will be debugging live implementations and translating complex technical behavior into clear, actionable guidance. This role is a great fit if you enjoy troubleshooting how websites work, debugging JavaScript and DOM behavior, and helping customers solve technical problems. Beyond individual implementations, you'll help scale how we deliver Consent by identifying recurring issues and contributing to playbooks, documentation, and tooling that improve speed and consistency. What You'll Do: - Troubleshoot Consent implementations: Diagnose and resolve issues across banner deployment, cookies, and trackers using browser tools and debugging techniques - Support web and mobile deployments: Guide customers through implementation across websites and apps, ensuring configurations work across different architectures - Partner on customer escalations: Join calls to provide technical guidance and translate issues for technical and non-technical stakeholders - Improve scalability: Identify recurring challenges and contribute to playbooks, documentation, and templates - Build implementation

  • Customer Success Manager

    Remote - United States

    remote $110K-$140K

    Customer Success Manager Remote - United States The Opportunity: As a Customer Success Manager at DataGrail, you'll partner with customers to help them operationalize and scale their privacy programs using our agentic privacy platform. Acting as a trusted advisor, you'll drive onboarding, adoption, and long-term customer success by delivering strategic guidance, fostering engagement, and helping customers realize measurable value from the platform. You'll also advocate for customer needs cross-functionally, helping shape the product experience and the future of privacy operations. What You'll Do: - Own the customer journey from onboarding through long-term success and retention. - Lead customer onboarding and implementation projects, coordinating timelines, stakeholders, and delivery milestones. - Drive platform adoption and customer value by helping organizations operationalize privacy best practices. - Build trusted relationships with customer stakeholders, including privacy, security, legal, and executive teams. - Proactively monitor customer health, identify churn risks early, and drive resolution plans. - Partner cross-functionally with Solutions Architects, Product, Support, and Sales to improve the customer experience. - Identify opportunities to improve onboarding workflows, customer engagement, and operational scalability. - Advocate for customer needs and share actionable feedback to help shape product improvements What You'll Bring: - Experience in customer success, onboarding, implementation management, or customer-facing SaaS roles - Strong understanding of privacy operations and data privacy regulations such as GDPR and CCPA - Experience working with privacy platforms or related technologies, including tools like DataGrail - Strong project management and problem-solving skills with the ability to manage multiple customer priorities - Ability