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Clarity RCM

4 open roles indexed with location, benefit, and apply-link signals where available.

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  • GenAI Engineer

    London | OnSite

    onsite Salary not disclosed

    GenAI Engineer London | OnSite About Clarity We're pioneering Agentic AI - systems that don't just respond, but reason, act, and adapt autonomously in complex workflows. This is about crafting AI Agent Experiences - designing agents that collaborate seamlessly with humans, learn from context, and make every customer interaction faster, smarter, and more empathetic. You'll own the technical vision and turn requirements into a live, reliable product used by brands like Grubhub, Booking.com http://Booking.com, Dropbox, Uber, Careem, and Fubo. You'll collaborate directly with engineers, other tech leads, directors, and the CTO to evolve ambitious prototypes into a rock‑solid, scalable platform What you'll actually do 50% Build - design & ship - Agentic AI for CX: Real‑time assistants that listen to calls/chats, retrieve from customer KBs, and draft responses with human‑in‑the‑loop controls. - Structured extraction: Schema‑driven pipelines over unstructured text (and other modalities) using retrieval, tool‑use, and robust LLM prompting. - Hybrid anomaly detection: Blend classical time‑series methods (e.g., decomposition, change‑point, forecasting) with LLM‑aware, contextful detectors for seasonality, spikes, step‑changes, and drift. - Novelty discovery: Embedding‑based clustering and drift, topic surfacing, LLM summarization of emerging themes with deduplication and evidence links. - Alerting & scoring: Severity/impact ranking, de‑noising, suppression/cool‑downs, routing, and feedback loops. 25% Architect & scale - Own reliability, latency, and cost. Design online/offline eval harnesses, canaries, and SLAs; operate GPUs/accelerators where needed. - Stand up and harden RAG pipelines (indexing, retrieval policies, grounding, guardrails) and agent frameworks. - Take basic infra ownership on GCP (or AWS/Azure

  • Web: Full Stack Tech Lead

    Ideally London-based (Hybrid) | Hybrid | Remote

    hybrid Salary not disclosed

    Web: Full Stack Tech Lead Ideally London-based (Hybrid) | Hybrid | Remote Full-Stack Web Developer - React, FastAPI, Elasticsearch (AWS/GCP) About Clarity Clarity is redefining customer experience with AI. Our mission is to empower businesses to deliver faster, smarter, and more human service interactions. By combining cutting-edge AI with intuitive design, we enable customer service teams to operate more efficiently while providing customers with seamless, personalized experiences. We are trusted by industry leaders like OpenAI, GrubHub, STC and Tabby who rely on us to deliver real impact. Our investors include Prosus Ventures, STV AI Fund (backed by Google) and angels from Open AI and Google. With a 25% month-on-month growth rate and over 300% net revenue retention, this is a unique opportunity to join a hyper growth AI company and redefine an industry. As a Full-Stack Web Developer at Clarity, you'll own end-to-end product surfaces-from sleek React UIs to FastAPI services and Elasticsearch search/ -shipping fast, safely, and beautifully. You're AI-native (Cursor, v0, Claude Code in your muscle memory), comfortable in both AWS and GCP, and you treat infra & DevOps as part of building great product, not an afterthought. You'll collaborate directly with engineers, PMs, and the CTO to turn specs into production features used by brands like Grubhub, Booking, Dropbox & Uber. WHAT YOU'LL DO 50% Build - design & ship - Build responsive React (TypeScript) frontends (state mgmt, data viz, virtualized tables, forms, charts, file uploads, accessibility). - Implement FastAPI services (async I/O, Pydantic v2, background jobs,

  • Product Manager – Voice of the Customer

    London | OnSite

    onsite Salary not disclosed

    Product Manager – Voice of the Customer London | OnSite About Clarity Clarity is redefining customer experience with AI. Our mission is to empower businesses to deliver faster, smarter, and more human service interactions. By combining cutting-edge AI with intuitive design, we enable customer service teams to operate more efficiently while providing customers with seamless, personalized experiences. We are trusted by industry leaders like OpenAI, GrubHub, STC and Tabby who rely on us to deliver real impact. Our investors include Prosus Ventures, STV AI Fund (backed by Google) and angels from Open AI and Google. With a 25% month-on-month growth rate and over 300% net revenue retention, this is a unique opportunity to join a hyper growth AI company and redefine an industry. We're seeking a Product Manager to lead our Voice of the Customer (VoC) product - a core part of Clarity's platform that turns customer feedback and conversations into actionable insights. This is a unique opportunity for someone passionate about data-driven experience design, AI analytics, and product strategy in the CX space. Role Overview As a Product Manager for Voice of the Customer, you'll own the product vision, strategy, and roadmap for Clarity's VoC solution. You'll work cross-functionally with engineering, design, and AI teams to transform real-time feedback, surveys, and conversation data into intelligent insights that help businesses understand their customers at scale. You'll define how organizations collect, interpret, and act on customer sentiment - shaping a product that bridges customer experience, analytics, and automation. Responsibilities - Own

  • Senior Data Engineer

    London (Remote) | Remote | Almaty

    remote Salary not disclosed

    Senior Data Engineer London (Remote) | Remote | Almaty Role Overview: We are looking for a talented and passionate Senior Data Engineer to join our team. In this role, you'll be at the heart of our AI pipeline, ensuring seamless integration, scalability, and reliability of our data processes. Key Responsibilities and Skills: - Integrate and Scale: Extend, scale, monitor, and manage our ever-growing pile of 100s of integrations. Ensure they are reliable and responsive. - Own the Integrations: Implement new connections and be the master and owner of these integrations. - Optimize AI Pipelines: Ensure our AI pipeline works like clockwork. Improve and support its complex infrastructure. - ML Experience: Practical experience with ML, including classification, clustering, time series forecasting, and anomaly detection. You need to know the concept and be handly with the most common libraries - Model Hosting and Monitoring: Host and monitor NLP models and LLM for real-time and batch inference. - Develop Monitoring Systems: Create and support robust models for monitoring. - Support and Innovate: Assist with a long tail of super important tasks, bringing innovative solutions to the table. Qualifications: - Python Proficiency: Strong Python skills with experience in building and monitoring production services or APIs. Experience with third-party APIs is essential. - Data Pipelining: Experience with SQL, ETL, data modeling. Experienced with the lifecycle of building ML solutions - Speak AI language: Understand the fundamentals of ML/AI and communicate effectively with AI and Data Scientists. - Infra: Deep Knowledge of Docker, Git, cloud networking,