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AON3D

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  • Director, Customer Success

    Montréal, Quebec, Canada

    unspecified Salary not disclosed

    Director, Customer Success Montréal, Quebec, Canada About Us AON3D is a venture capital-backed, Montréal-based additive manufacturing hardware, software, and materials company. Our solutions drive innovation for hundreds of businesses in 25+ countries worldwide, ranging from small businesses to multinational Fortune 500 corporations. Our mission is to create intelligent tools that automate and optimize the additive manufacturing process, enabling anyone to manufacture high performance parts, in any material, with the touch of a button. About The Role AON3D is seeking a Director, Customer Success to own the end-to-end post-sale customer experience across success planning, software and printer support, renewals, training, and escalations. This is a senior leadership role that bridges commercial and technical functions, replacing responsibilities currently shared across multiple leaders. Reporting to executive leadership, this person will be accountable for building trust with strategic and at-risk accounts, driving renewal performance, and creating the operating rhythms that ensure customers receive consistent, high-quality support. The role is both strategic and hands-on - part account leader, part support operator, part technical program manager. What You Will Do Own the post-sale customer relationship for strategic and at-risk accounts, encompassing onboarding, adoption, training, support-plan value realization, and renewals. Lead high-severity customer escalations across printer support, software support, field reliability, and service logistics - converting complex technical situations into clear customer communication with defined timelines and next steps. Manage a technical, engineering-focused customer success team to deliver superior customer outcomes. Coordinate customer training programs, including on-site sessions, retraining after operator turnover, and training bundled as part

  • Account Executive (Canada)

    Montréal, Quebec, Canada

    unspecified Salary not disclosed

    Account Executive (Canada) Montréal, Quebec, Canada About Us AON3D is a venture capital-backed, Montréal-based additive manufacturing hardware, software, and materials company. Our solutions drive innovation for hundreds of businesses in 25+ countries worldwide, ranging from small businesses to multinational Fortune 500 corporations. Our mission is to create intelligent tools that automate and optimize the additive manufacturing process, enabling anyone to manufacture high performance parts, in any material, with the touch of a button. About The Role We are looking for an energetic, technically minded, and results-driven Account Executive to join our sales team and help grow AON3D's customer base across Canada . Based in Montréal, Québec , this role will own the full sales cycle from qualified opportunity through close across the Canadian market. You will work closely with prospects and customers to understand their manufacturing challenges, identify opportunities where AON3D can create value, and guide them through a consultative, technical sales process. This role is ideal for someone who is comfortable selling complex hardware, software, and materials solutions to engineering, manufacturing, and executive stakeholders. You should be confident building relationships, managing a pipeline, navigating technical buying processes, and closing new business in a rapidly evolving market. To be successful in this role, you must be fully bilingual in English and French , possess strong consultative selling skills, communicate technical value clearly, and thrive in a fast-paced, team-oriented environment. Adapted from the original Account Executive description provided. What You Will Do Own and manage a pipeline of qualified opportunities across

  • Account Executive (US)

    United States (Remote)

    remote $100K-$130K

    Account Executive (US) United States (Remote) About Us AON3D is a venture capital-backed, Montréal-based additive manufacturing hardware, software, and materials company. Our solutions drive innovation for hundreds of businesses in 25+ countries worldwide, ranging from small businesses to multinational Fortune 500 corporations. Our mission is to create intelligent tools that automate and optimize the additive manufacturing process, enabling anyone to manufacture high performance parts, in any material, with the touch of a button. About The Role We are looking for an energetic, technically minded, and results-driven Account Executive to join our sales team and help grow AON3D's customer base across the United States. As an Account Executive, you will own the full sales cycle from qualified opportunity through close. You will work closely with prospects and customers to understand their manufacturing challenges, identify opportunities where AON3D can create value, and guide them through a consultative, technical sales process. This role is ideal for someone who is comfortable selling complex hardware, software, and materials solutions to engineering, manufacturing, and executive stakeholders. You should be confident building relationships, managing a pipeline, navigating technical buying processes, and closing new business in a rapidly evolving market. To be successful in this role, you should possess strong consultative selling skills, be able to communicate technical value clearly, and thrive in a fast-paced, team-oriented environment. What You Will Do Own and manage a pipeline of qualified opportunities across the US market Support development of new qualified opportunities Lead discovery calls to understand customer needs, applications, timelines,