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About the role EliseAI is looking for a friendly, empathetic Customer Sentiment Specialist who genuinely enjoys talking to people and helping teams feel supported. In this role, you'll be the voice our on-site teams recognize and trust-checking in proactively, listening closely, and helping surface what's working (and what's not) before small issues become big ones. You'll become deeply familiar with one of our core products, like Leasing or Delinquency, and use that knowledge to guide conversations, answer questions, and offer helpful tips in the moment. 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Housing New York City, New York, NY, United States About EliseAI At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be. By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone. - Housing : We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team-bringing everything they need for their home into one place. - Healthcare : We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork. With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services. We recently raised a $250 million Series E round led by Andreessen Horowitz to accelerate this mission. About the Role As the Senior Product Marketing Manager, you'll be central to shaping how EliseAI positions and messages our AI for Housing products. As we fully determine our mature product positioning strategy your work will directly influence how customers understand the identity of EliseAI and our products. You'll develop and execute go-to-market strategies, craft compelling messaging, and drive product launches that accelerate adoption. 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