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Service Client Doctolib (x/f/m) Nantes 🚀 Rejoignez la révolution de la santé numérique ! Chez Doctolib, nous transformons le quotidien de 100 000 professionnels de santé et facilitons l'accès aux soins pour 40 millions d'européens chaque mois. Rejoignez notre équipe du Service Client (titre interne Product Support) et contribuez directement à cette mission ! 💼 Vos missions En tant que Conseiller Client Technique , vous serez le premier point de contact pour accompagner nos professionnels de santé au quotidien : ✅ Support aux soignants : Répondez aux appels et emails des professionnels de santé pour résoudre leurs questions techniques sur nos produits ✅ Diagnostic et résolution : Analysez les problèmes (logiciel de suivi de la patientèle, agenda, téléconsultation, e-prescription etc.) et trouvez des solutions adaptées ✅ Suivi : Assurez le suivi des demandes et garantissez la satisfaction de nos clients à chaque interaction ✅ Expertise produit : Devenez l'interlocuteur de référence de nos clients en maîtrisant parfaitement nos solutions 🎯 Les qualités attendues pour ce poste Ce que nous recherchons avant tout pour ce rôle, ce sont des personnes animées par l'aide et la satisfaction de nos usagers. 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Patient (x/f/m) Paris, Paris, France Your Impact We are looking for a Staff Software Engineer to join the Patient domain . Your mission will be to transform the Doctolib app into a full health companion powered by AI, helping patients manage their health with accuracy, empathy, and safety. You will work in a feature team developing an AI-powered chat built to answer patients' questions about their or their loved ones' health. Working in the tech team at Doctolib means building innovative products and features to improve the daily lives of care teams and patients. What you'll build Your responsibilities include but are not limited to: - Design, ship, and operate production-grade agentic systems that answer key health challenges for patients - Partner with data scientists to design and implement evaluation pipelines, security/safety guardrails, and metrics - Validate hypotheses quickly with offline evaluation datasets and A/B tests on real traffic - Develop and maintain core agentic capabilities including memory, reasoning orchestration, and tool adapters, ensuring strong observability, fallback mechanisms, and fail-safe behaviors - Own performance, observability and security: monitoring dashboards, SLO/SLI, and security posture - Ensure privacy and security by design - Contribute to cross-functional initiatives that shape Doctolib's future AI platform and best practices in building agentic systems What you'll bring Before you read on: if you don't have the exact profile described below, but you feel this job description matches your skill set, we still encourage you to apply. 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Gemeinsam mit uns gestaltest Du die Zukunft der Gesundheitsversorgung - digital, zugänglich und besser für alle. Als Junior Customer Experience Consultant (m/w/d) bist Du eine zentrale Stütze für Dein Team und trägst entscheidend dazu bei, dass unsere Arbeitsabläufe reibungslos funktionieren. Du bearbeitest Kundenanfragen effizient, stellst höchste Datenqualität sicher und schaffst damit die Grundlage für langfristige Kundenzufriedenheit und nachhaltiges Wachstum. Mit Deinem Engagement hilfst Du dabei, Gesundheitsfachkräften den Arbeitsalltag zu erleichtern - damit sie mehr Zeit für das haben, was wirklich zählt: die bestmögliche Versorgung ihrer Patientinnen und Patienten. Deine Aufgaben - Du unterstützt Dein Team operativ : Du sorgst für reibungslose Abläufe im Tagesgeschäft durch die Durchführung standardisierter Prozesse bei der Betreuung Deines Kundenportfolios - Du bewertest und leitest Kundenanfragen weiter : Du prüfst eingehende Anliegen, koordinierst die Weitergabe innerhalb des Teams und stellst eine effiziente Bearbeitung sicher - Du sicherst hohe Datenqualität : Du pflegst und aktualisierst relevante Kundendaten und dokumentierst Kundeninteraktionen sowie wichtige Informationen strukturiert - Du richtest Produkteinstellungen ein und optimierst sie : Du konfigurierst und verbesserst Einstellungen in Doctolib, um die Nutzung für Deine Kunden optimal zu gestalten - Du begleitest Kunden durch alle Phasen der Zusammenarbeit : Du unterstützt bei Vertragsabschlüssen, Kündigungen sowie organisatorischen Themen wie Lizenzübertragungen - Du arbeitest eng mit Deinem Team zusammen : Du setzt gemeinsam operative Schwerpunkte um und trägst zu den Zielen bei - 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Matillion is the company behind Maia, the AI Data Automation platform. In the AI economy, demand for data is exploding. Manual data engineering can't keep up. Maia fixes that by combining 15 years of data expertise with agentic AI to eliminate the manual work that slows data teams down. Organisations like Cisco, DocuSign, and Slack are already using it to deliver real business impact, faster. We started in Manchester and now we're global - with teams across the UK, US and India. We are driven, curious, energetic people who move fast, think big and hold ourselves to a high standard. We're here to make a dent in the universe bigger than ourselves. And we're looking for people who want to be part of it. Are you ready to shape the future of data? Matillion is the company behind Maia, the AI Data Automation platform. In the AI economy, demand for data is exploding. Manual data engineering can't keep up. 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Matillion is the company behind Maia, the AI Data Automation platform. In the AI economy, demand for data is exploding. Manual data engineering can't keep up. Maia fixes that by combining 15 years of data expertise with agentic AI to eliminate the manual work that slows data teams down. Organisations like Cisco, DocuSign, and Slack are already using it to deliver real business impact, faster. We started in Manchester and now we're global - with teams across the UK, US and India. We are driven, curious, energetic people who move fast, think big and hold ourselves to a high standard. We're here to make a dent in the universe bigger than ourselves. And we're looking for people who want to be part of it. Are you ready to shape the future of data? Matillion is the company behind Maia, the AI Data Automation platform. In the AI economy, demand for data is exploding. Manual data engineering can't keep up. 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Matillion is the company behind Maia, the AI Data Automation platform. In the AI economy, demand for data is exploding. Manual data engineering can't keep up. Maia fixes that by combining 15 years of data expertise with agentic AI to eliminate the manual work that slows data teams down. Organisations like Cisco, DocuSign, and Slack are already using it to deliver real business impact, faster. We started in Manchester and now we're global - with teams across the UK, US and India. We are driven, curious, energetic people who move fast, think big and hold ourselves to a high standard. We're here to make a dent in the universe bigger than ourselves. And we're looking for people who want to be part of it. Are you ready to shape the future of data? Matillion is the company behind Maia, the AI Data Automation platform. In the AI economy, demand for data is exploding. Manual data engineering can't keep up. 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Maia fixes that by combining 15 years of data expertise with agentic AI to eliminate the manual work that slows data teams down. Organisations like Cisco, DocuSign, and Slack are already using it to deliver real business impact, faster. We started in Manchester and now we're global - with teams across the UK, US and India. We are driven, curious, energetic people who move fast, think big and hold ourselves to a high standard. 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Matillion is the company behind Maia, the AI Data Automation platform. In the AI economy, demand for data is exploding. Manual data engineering can't keep up. Maia fixes that by combining 15 years of data expertise with agentic AI to eliminate the manual work that slows data teams down. Organisations like Cisco, DocuSign, and Slack are already using it to deliver real business impact, faster. We started in Manchester and now we're global - with teams across the UK, US and India. We are driven, curious, energetic people who move fast, think big and hold ourselves to a high standard. We're here to make a dent in the universe bigger than ourselves. And we're looking for people who want to be part of it. Are you ready to shape the future of data? Matillion is the company behind Maia, the AI Data Automation platform. In the AI economy, demand for data is exploding. Manual data engineering can't keep up. 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Matillion is the company behind Maia, the AI Data Automation platform. In the AI economy, demand for data is exploding. Manual data engineering can't keep up. Maia fixes that by combining 15 years of data expertise with agentic AI to eliminate the manual work that slows data teams down. Organisations like Cisco, DocuSign, and Slack are already using it to deliver real business impact, faster. We started in Manchester and now we're global - with teams across the UK, US and India. We are driven, curious, energetic people who move fast, think big and hold ourselves to a high standard. We're here to make a dent in the universe bigger than ourselves. And we're looking for people who want to be part of it. Are you ready to shape the future of data? Matillion is the company behind Maia, the AI Data Automation platform. In the AI economy, demand for data is exploding. Manual data engineering can't keep up. 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Matillion is the company behind Maia, the AI Data Automation platform. In the AI economy, demand for data is exploding. Manual data engineering can't keep up. Maia fixes that by combining 15 years of data expertise with agentic AI to eliminate the manual work that slows data teams down. Organisations like Cisco, DocuSign, and Slack are already using it to deliver real business impact, faster. We started in Manchester and now we're global - with teams across the UK, US and India. We are driven, curious, energetic people who move fast, think big and hold ourselves to a high standard. We're here to make a dent in the universe bigger than ourselves. And we're looking for people who want to be part of it. Are you ready to shape the future of data? Matillion is the company behind Maia, the AI Data Automation platform. In the AI economy, demand for data is exploding. Manual data engineering can't keep up. 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Matillion is the company behind Maia, the AI Data Automation platform. In the AI economy, demand for data is exploding. Manual data engineering can't keep up. Maia fixes that by combining 15 years of data expertise with agentic AI to eliminate the manual work that slows data teams down. Organisations like Cisco, DocuSign, and Slack are already using it to deliver real business impact, faster. We started in Manchester and now we're global - with teams across the UK, US and India. We are driven, curious, energetic people who move fast, think big and hold ourselves to a high standard. We're here to make a dent in the universe bigger than ourselves. And we're looking for people who want to be part of it. Are you ready to shape the future of data? Matillion is the company behind Maia, the AI Data Automation platform. In the AI economy, demand for data is exploding. Manual data engineering can't keep up. 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Matillion is the company behind Maia, the AI Data Automation platform. In the AI economy, demand for data is exploding. Manual data engineering can't keep up. Maia fixes that by combining 15 years of data expertise with agentic AI to eliminate the manual work that slows data teams down. Organisations like Cisco, DocuSign, and Slack are already using it to deliver real business impact, faster. We started in Manchester and now we're global - with teams across the UK, US and India. We are driven, curious, energetic people who move fast, think big and hold ourselves to a high standard. We're here to make a dent in the universe bigger than ourselves. And we're looking for people who want to be part of it. Are you ready to shape the future of data? Matillion is the company behind Maia, the AI Data Automation platform. In the AI economy, demand for data is exploding. Manual data engineering can't keep up. 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Matillion is the company behind Maia, the AI Data Automation platform. In the AI economy, demand for data is exploding. Manual data engineering can't keep up. Maia fixes that by combining 15 years of data expertise with agentic AI to eliminate the manual work that slows data teams down. Organisations like Cisco, DocuSign, and Slack are already using it to deliver real business impact, faster. We started in Manchester and now we're global - with teams across the UK, US and India. We are driven, curious, energetic people who move fast, think big and hold ourselves to a high standard. We're here to make a dent in the universe bigger than ourselves. And we're looking for people who want to be part of it. Are you ready to shape the future of data? Matillion is the company behind Maia, the AI Data Automation platform. In the AI economy, demand for data is exploding. Manual data engineering can't keep up. Maia fixes that by combining 15 years of data expertise with agentic AI to eliminate the manual work that slows data teams down. Organisations like Cisco, DocuSign, and Slack are already using it to deliver real business impact, faster. We started in Manchester and now we're global - with teams across the UK, US and India. 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