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ROLE DESCRIPTION 既存システムをSAPクラウドへ移行されるお客様のデリバリーをサポートいただきます。 システム全体のライフサイクルを管理するための総合的な窓口で、高度な技術以外のシステム運用作業や、契約関連のデリバリーを主に担当します。グローバルで3,000人以上のメンバーが運用サポートを行っており、チームと連携しながら顧客の課題を解決します。 このサービスをご利用いただくことで、今までお客様がシステムをアップグレードする際に準備を含めて長い時間をかけていたところが、最新の情報を把握している経験豊富なエキスパートがテクニカルアップグレードを実施することにより、お客様の運用面における負担を大幅に軽減しています。 The Client Delivery Manager (CDM) serves as primary point of contact for SAP Cloud Customers of Enterprise Cloud Services, mainly focusing on HANA Enterprise Cloud (HEC), S/4HANA private cloud edition, S/4HANA Cloud extended Edition, HANA Enterprise Cloud advanced Edition and Cloud Application Services (CAS). The CDM drives end-to-end customer engagement from signature onwards, particularly customer onboarding, continuous service delivery, release and maintenance project initiation, architecture and governance coaching, relationship management, and renewal initiation. 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