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[H/F/D] - Lyon Role - SAP Basis Service Delivery lead Technology - SAP Service Delivery Job Description As SAP BASIS support lead, one needs to manage the technical administration, performance, and stability of SAP landscapes (ECC, S/4HANA, BW, APO etc.). Key responsibilities include leading a team for 12x5 support located in India, handling complex installations, upgrades, patching, transport management, and ensuring disaster recovery procedures. The job responsibilities also include coordinating the transition activities and then moving the services into steady state. 24X7 on-call support for critical and P0 tickets, coordination with the SAP functional support, non-SAP support and third-parties are part of the job responsibilities. Your Role - Technical Leadership: Mentoring and leading a team of Basis administrators, assigning tasks, and driving L3 issue resolution. - System Administration: Installing, configuring, and maintaining SAP systems (ECC, S/4HANA, BW, SolMan, PI/PO, BTP). - Maintenance & Patching: Performing kernel upgrades, Support Package (SP) updates, and database patching (HANA, Oracle, etc.). - Performance Tuning: Monitoring system performance, optimizing parameters, and troubleshooting issues to ensure high availability. - Job Management : Managing and monitoring batch job management solution such as Cronacle, $Universe - Transport Management: Managing the Transport Management System (TMS) and managing system refreshes. - Security & Compliance: Ensuring SAP security policies are met and managing user access. - Documentation: Creating Standard Operating Procedures (SOPs) and technical documentation. Required - Experience: 15+ years in SAP Basis Administration, with min 3 years of team lead experience. 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