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Knowledge/YouTubeの活用: これらのコンテンツも積極的に活用します。データ追跡が困難なものも処理し、お客様の自己解決を促します。 ● ユーザーグループ（UG）の運営: このチームは、単に一方的に情報を提供するだけでなく、お客様同士の学び合いを促す「ユーザーグループ」の運営も行います。 ユーザーグループとはお客様が互いに経験や知識を共有し、協力して課題を解決できる場です。チームのメンバーは、ファシリテーターとしてユーザーグループに参加し、議論を活発化させ、必要なコンテンツを提供します。ユーザーグループで生まれた成功事例やベストプラクティスは、デジタルコンテンツとして再編集され、より多くの顧客に共有されます。 ● コンテンツ作成について: このチームのコンテンツ作成においては、以下の2つの視点が不可欠です。 ● ユーザーマインド: お客様がどのような課題を抱えているか、何を求めているかを深く理解することが最も重要です。 ● 製品知識: セールスフォース製品に関する深い知識を持ち、お客様の課題を解決するための最適なソリューションを提示します。 これらを両立させることで、高品質で需要の高いコンテンツを継続的に生み出し、お客様の製品活用を強力に推進します。 ＜職務概要＞ このポジションは、セールスフォースのカスタマーサクセスチームの一員として、お客様が製品を最大限に活用できるよう支援する仕事です。あなたは、お客様にどのような情報を、どのように届けるべきかを考え、具体的な施策を企画・実行する役割を担います。 具体的には、以下の業務を通じて、お客様の製品活用をサポートします。 ⚫︎ デジタルチャネルの運用: WebサイトやSNS（X）、メールマガジンといったデジタルチャネルのオーナーとして、日々の運用 ⚫︎ コンテンツの企画・収集: お客様が製品をよりよく活用できるよう、発信するべきコンテンツを社内の関係部署と連携しながら収集し、まとめる。 ⚫︎ 施策の実行と効果測定: お客様のエンゲージメント（関心度）を高めるためのキャンペーンや施策を実行し、その効果を分析して改善策を立案 ⚫︎ イベントの運営支援: ウェブセミナーの実施や動画の公開、ユーザーグループのイベント開催をサポート ＜求める経験・スキル＞ この仕事で成功するために、以下の経験やスキルを歓迎します。 【必須スキル】 自立した業務遂行能力: ⚫︎ 目標達成のために、自ら計画を立て、チームを巻き込みながら実行することができる。 ⚫︎ 日々の業務を効率化するための改善点を自ら見つけ、提案することができる。 ⚫︎ 複数の業務に優先順位をつけ、計画的に進めることができる。 データ活用能力: データを収集・分析し、そこから得られた気づきや改善策を上長に提案することができる。 課題解決能力: 市場の動向やチームの課題を把握し、解決策を自ら探して提案することができる。 成長意欲: 自分の能力を向上させるために、積極的に学び続けることができる。 【推奨スキル・経験】 ⚫︎ セールスフォース製品（Sales Cloud、Slack、Tableauなど）を利用した経験、または製品に関する知識。 ⚫︎ Google Analyticsなどを利用したデジタルマーケティングの知識や経験。 ⚫︎ Figma、Adobe Photoshop/Illustrator、Camtasia、Contents Management Systemなどのツールの知識や経験。 ⚫︎ B2B/SaaS業界でのカスタマーマーケティング（既存顧客へのマーケティング）や、直接的な顧客サポートの経験。 ＜求める人物像＞ 私たちは、以下のような方と一緒に働きたいと考えています。 信頼できるパートナー: チーム内外の関係者と協力し、お客様だけでなく、社内にも価値を提供できる方。細部にも気を配りながら、迅速に成果を出せる方。 チームプレイヤー: 自分のチームだけでなく、他の部署とも連携して協力し、目標達成のために施策を遂行することができる方。 ビジネスオーナーシップ: 自分の担当業務に責任感を持ち、自ら考え、判断し、行動できる方。また、必要に応じてアクティブに周囲にサポートやアドバイスを仰ぐことができる方。また、施策の結果や改善点などをデータをもとに分析、次のアクションに繋げられる", "parental_leave_weeks": 26, "non_birth_parent_leave_weeks": 12, "parental_leave_weeks_source": null, "non_birth_parent_leave_weeks_source": null, 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お客様に提供するデジタルコンテンツには、以下の種類があります。これらは、工数をかけずに広く提供できるよう、汎用的なリソースとして作成されます。 ● 動画/資料/ウェビナー/イベントの分析: これらは、視聴回数やダウンロード数といったデータを追跡できるため、お客様の関心や利用状況を分析し、コンテンツの改善に役立てます。 ● Knowledge/YouTubeの活用: これらのコンテンツも積極的に活用します。データ追跡が困難なものも処理し、お客様の自己解決を促します。 ● ユーザーグループ（UG）の運営: このチームは、単に一方的に情報を提供するだけでなく、お客様同士の学び合いを促す「ユーザーグループ」の運営も行います。 ユーザーグループとはお客様が互いに経験や知識を共有し、協力して課題を解決できる場です。チームのメンバーは、ファシリテーターとしてユーザーグループに参加し、議論を活発化させ、必要なコンテンツを提供します。ユーザーグループで生まれた成功事例やベストプラクティスは、デジタルコンテンツとして再編集され、より多くの顧客に共有されます。 ● コンテンツ作成について: このチームのコンテンツ作成においては、以下の2つの視点が不可欠です。 ● ユーザーマインド: お客様がどのような課題を抱えているか、何を求めているかを深く理解することが最も重要です。 ● 製品知識: セールスフォース製品に関する深い知識を持ち、お客様の課題を解決するための最適なソリューションを提示します。 これらを両立させることで、高品質で需要の高いコンテンツを継続的に生み出し、お客様の製品活用を強力に推進します。 ＜職務概要＞ このポジションは、セールスフォースのカスタマーサクセスチームの一員として、お客様が製品を最大限に活用できるよう支援する仕事です。あなたは、お客様にどのような情報を、どのように届けるべきかを考え、具体的な施策を企画・実行する役割を担います。 具体的には、以下の業務を通じて、お客様の製品活用をサポートします。 ⚫︎ デジタルチャネルの運用: WebサイトやSNS（X）、メールマガジンといったデジタルチャネルのオーナーとして、日々の運用 ⚫︎ コンテンツの企画・収集: お客様が製品をよりよく活用できるよう、発信するべきコンテンツを社内の関係部署と連携しながら収集し、まとめる。 ⚫︎ 施策の実行と効果測定: お客様のエンゲージメント（関心度）を高めるためのキャンペーンや施策を実行し、その効果を分析して改善策を立案 ⚫︎ イベントの運営支援: ウェブセミナーの実施や動画の公開、ユーザーグループのイベント開催をサポート ＜求める経験・スキル＞ この仕事で成功するために、以下の経験やスキルを歓迎します。 【必須スキル】 自立した業務遂行能力: ⚫︎ 目標達成のために、自ら計画を立て、チームを巻き込みながら実行することができる。 ⚫︎ 日々の業務を効率化するための改善点を自ら見つけ、提案することができる。 ⚫︎ 複数の業務に優先順位をつけ、計画的に進めることができる。 データ活用能力: データを収集・分析し、そこから得られた気づきや改善策を上長に提案することができる。 課題解決能力: 市場の動向やチームの課題を把握し、解決策を自ら探して提案することができる。 成長意欲: 自分の能力を向上させるために、積極的に学び続けることができる。 【推奨スキル・経験】 ⚫︎ セールスフォース製品（Sales Cloud、Slack、Tableauなど）を利用した経験、または製品に関する知識。 ⚫︎ Google Analyticsなどを利用したデジタルマーケティングの知識や経験。 ⚫︎ Figma、Adobe Photoshop/Illustrator、Camtasia、Contents Management Systemなどのツールの知識や経験。 ⚫︎ B2B/SaaS業界でのカスタマーマーケティング（既存顧客へのマーケティング）や、直接的な顧客サポートの経験。 ＜求める人物像＞ 私たちは、以下のような方と一緒に働きたいと考えています。 信頼できるパートナー: チーム内外の関係者と協力し、お客様だけでなく、社内にも価値を提供できる方。細部にも気を配りながら、迅速に成果を出せる方。 チームプレイヤー: 自分のチームだけでなく、他の部署とも連携して協力し、目標達成のために施策を遂行することができる方。 ビジネスオーナーシップ: 自分の担当業務に責任感を持ち、自ら考え、判断し、行動できる方。また、必要に応じてアクティブに周囲にサポートやアドバイスを仰ぐことができる方。また、施策の結果や改善点などをデータをもとに分析、次のアクションに繋げられる", "matched_input": "slack", "derivation_source": "candidate_result.raw_match_evidence", "candidate_evidence_id": "ev:gq_9f2a0e3e9c3e8dd066c9:5ada1d7d3f5cc3acd0185e0d7d7ba97d:description:slack", "rerank_evidence_id": null, "taxonomy_alias_id": null, "oracle_verification_method": "candidate_evidence_exists", "counts_for_non_trivial_query": true, "truth_verified": true, "exact": true, "priority": 90, "mobile_priority": 1, "ui": { "icon": "Search", "tone": "match", "href": null } }, { "schema_version": "inv382.match_signal.v1", "signal_id": "sig.query.description_excerpt.fcc24503f194245c84", "query_id": "gq_9f2a0e3e9c3e8dd066c9", "job_id": "5ada1d7d3f5cc3acd0185e0d7d7ba97d", "signal_type": "query_match", "display_text": "Description: \"slack\"", "tooltip": "Description contains \"slack\" from your search.", "source_binding": "token_match", "source_field": "description_excerpt", "source_value": "Customer Marketing Specialist Japan - Tokyo ＜チーム概要＞ このチームは、限られたリソースの中で、より多くのお客様にセールスフォース製品を効果的に活用していただくことを目指しています。直接的なサポートが難しいお客様（Standard顧客や小規模Premier顧客）に対し、デジタルコンテンツを通じて間接的に支援することで、お客様が自ら課題を解決できるよう促し、結果として製品の継続利用を促すことが目的です。このチームでは下記のサービスを提供しています。 ● デジタルコンテンツの提供: お客様に提供するデジタルコンテンツには、以下の種類があります。これらは、工数をかけずに広く提供できるよう、汎用的なリソースとして作成されます。 ● 動画/資料/ウェビナー/イベントの分析: これらは、視聴回数やダウンロード数といったデータを追跡できるため、お客様の関心や利用状況を分析し、コンテンツの改善に役立てます。 ● Knowledge/YouTubeの活用: これらのコンテンツも積極的に活用します。データ追跡が困難なものも処理し、お客様の自己解決を促します。 ● ユーザーグループ（UG）の運営: このチームは、単に一方的に情報を提供するだけでなく、お客様同士の学び合いを促す「ユーザーグループ」の運営も行います。 ユーザーグループとはお客様が互いに経験や知識を共有し、協力して課題を解決できる場です。チームのメンバーは、ファシリテーターとしてユーザーグループに参加し、議論を活発化させ、必要なコンテンツを提供します。ユーザーグループで生まれた成功事例やベストプラクティスは、デジタルコンテンツとして再編集され、より多くの顧客に共有されます。 ● コンテンツ作成について: このチームのコンテンツ作成においては、以下の2つの視点が不可欠です。 ● ユーザーマインド: お客様がどのような課題を抱えているか、何を求めているかを深く理解することが最も重要です。 ● 製品知識: セールスフォース製品に関する深い知識を持ち、お客様の課題を解決するための最適なソリューションを提示します。 これらを両立させることで、高品質で需要の高いコンテンツを継続的に生み出し、お客様の製品活用を強力に推進します。 ＜職務概要＞ このポジションは、セールスフォースのカスタマーサクセスチームの一員として、お客様が製品を最大限に活用できるよう支援する仕事です。あなたは、お客様にどのような情報を、どのように届けるべきかを考え、具体的な施策を企画・実行する役割を担います。 具体的には、以下の業務を通じて、お客様の製品活用をサポートします。 ⚫︎ デジタルチャネルの運用: WebサイトやSNS（X）、メールマガジンといったデジタルチャネルのオーナーとして、日々の運用 ⚫︎ コンテンツの企画・収集: お客様が製品をよりよく活用できるよう、発信するべきコンテンツを社内の関係部署と連携しながら収集し、まとめる。 ⚫︎ 施策の実行と効果測定: お客様のエンゲージメント（関心度）を高めるためのキャンペーンや施策を実行し、その効果を分析して改善策を立案 ⚫︎ イベントの運営支援: ウェブセミナーの実施や動画の公開、ユーザーグループのイベント開催をサポート ＜求める経験・スキル＞ この仕事で成功するために、以下の経験やスキルを歓迎します。 【必須スキル】 自立した業務遂行能力: ⚫︎ 目標達成のために、自ら計画を立て、チームを巻き込みながら実行することができる。 ⚫︎ 日々の業務を効率化するための改善点を自ら見つけ、提案することができる。 ⚫︎ 複数の業務に優先順位をつけ、計画的に進めることができる。 データ活用能力: データを収集・分析し、そこから得られた気づきや改善策を上長に提案することができる。 課題解決能力: 市場の動向やチームの課題を把握し、解決策を自ら探して提案することができる。 成長意欲: 自分の能力を向上させるために、積極的に学び続けることができる。 【推奨スキル・経験】 ⚫︎ セールスフォース製品（Sales Cloud、Slack、Tableauなど）を利用した経験、または製品に関する知識。 ⚫︎ Google Analyticsなどを利用したデジタルマーケティングの知識や経験。 ⚫︎ Figma、Adobe Photoshop/Illustrator、Camtasia、Contents Management Systemなどのツールの知識や経験。 ⚫︎ B2B/SaaS業界でのカスタマーマーケティング（既存顧客へのマーケティング）や、直接的な顧客サポートの経験。 ＜求める人物像＞ 私たちは、以下のような方と一緒に働きたいと考えています。 信頼できるパートナー: チーム内外の関係者と協力し、お客様だけでなく、社内にも価値を提供できる方。細部にも気を配りながら、迅速に成果を出せる方。 チームプレイヤー: 自分のチームだけでなく、他の部署とも連携して協力し、目標達成のために施策を遂行することができる方。 ビジネスオーナーシップ: 自分の担当業務に責任感を持ち、自ら考え、判断し、行動できる方。また、必要に応じてアクティブに周囲にサポートやアドバイスを仰ぐことができる方。また、施策の結果や改善点などをデータをもとに分析、次のアクションに繋げられる", "matched_input": "slack", "derivation_source": "row_field", "candidate_evidence_id": null, "rerank_evidence_id": null, "taxonomy_alias_id": null, "oracle_verification_method": "row_field_contains", "counts_for_non_trivial_query": true, "truth_verified": true, "exact": true, "priority": 80, "mobile_priority": 2, "ui": { "icon": "SearchCheck", "tone": "match", "href": null } }, { "schema_version": "inv382.match_signal.v1", "signal_id": "sig.filter.verified_benefits_only.5817b6af3d746a3cb7", "query_id": "gq_9f2a0e3e9c3e8dd066c9", "job_id": "5ada1d7d3f5cc3acd0185e0d7d7ba97d", "signal_type": "filter_match", "display_text": "Source-backed benefits", "tooltip": "This result passed the Source-backed benefits 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