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null, "removed_at": null, "description_excerpt": "Sales Data Management Specialist Tokyo, Japan WHAT IS BOX? Box(NYSE: BOX)はインテリジェントコンテンツ管理（ICM）プラットフォームのリーディングカンパニーです。Boxのプラットフォームは、企業のコラボレーション促進や、コンテンツのライフサイクル全体の管理、重要なコンテンツの保護、そしてエンタープライズAIによるビジネスワークフローの変革を実現することを目指しています。2005年に米国で設立され、JLL、モルガン・スタンレーなどを含む大手グローバル企業や、日本では22,000社超および日経225の85%の企業の業務効率化を支援しています。 Boxは、カリフォルニア州レッドウッドシティーに本社を置き、米国、ヨーロッパ、アジアに拠点を持っています。株式会社Box Japanは2013年に設立された日本法人です。 Boxでは、重要なコンテンツを扱うプラットフォームをさらに推進し、お客様の働き方に大きな変革を提供する、またとない機会があります。コンテンツは私達の業務の中心にあります。契約書、請求書、社員情報、財務情報、製品仕様、マーケティング資産などの部署間に跨る重要なビジネス・プロセスに含まれる数十億ものファイルや情報が日々流れています。私達のミッションは、コンテンツ管理にインテリジェンスをもたらし、お客様がデジタル・トランスフォーメーションを実現するお手伝いをさせていただくことです。このAIと膨大な業務コンテンツの融合による、大規模な働き方の変革期に、そのビジネスの最前線に貢献することが、Boxではできます。 WHY BOX NEEDS YOU Revenue Operationsチームは、急成長を続ける営業組織を支えています。本ポジションでは、Sales Data Management Specialistとして、営業管理システムおよび顧客関係管理システムにおけるすべてのデータの正確性・妥当性を担保していただきます。 主な役割は、見積から受注・計上・検証に至る一連の社内オペレーションを管理することです。これには、直販ビジネスおよびパートナービジネスの双方に関する受注対応が含まれます。 本ポジションは、会社のオペレーション基盤を支える重要な役割であり、社内のほぼすべての部門と連携します。日々の受注内容の検証業務は、売上や製品目標に関する全社レポーティング、営業コミッションや報酬管理、社内外向け指標の正確性に直接貢献します。 WHAT YOU'LL DO - 営業オーダーの内容を確認し、必要情報の漏れや不備がないかをチェックしたうえで、社内オペレーションガイドラインおよびポリシーに沿って適切に検証・承認する - すべての営業オーダーについて、KPIおよびSLAを満たしながら、正確かつタイムリーにSFDCへの計上処理を行う - ディール構成、計上、受注ポリシーに関するグローバルのベストプラクティスやガイドラインについて、営業部門に助言する社内エキスパートとして機能する - 一般的なポリシーや手順を、新しいケースや前例の少ない状況にも柔軟に適用し、変化の速い環境の中で適切な判断を行う - メール、チャット、対面などさまざまなコミュニケーション手段を通じて、営業部門および社内関係者に対し、高品質なサポートと顧客対応を提供する - Sales、Legal、Financeなど複数部門と密接に連携し、受注や計上に関する課題解決、新たな販売形態やビジネスニーズへの対応方針の策定を行う - 月次締めにおいて、受注管理システム（SFDC）と請求システム（Zuora）の照合作業を支援し、社内外向けデータの品質と正確性を担保する - グローバルチームと連携し、新たなポリシー、ツール、プロセスの導入を支援し、各拠点間の運用整合性を推進する - 必要に応じて、各種アドホックプロジェクト、レポート作成、関連タスクを担当する Box ではコミュニティと対面でのコラボレーションを重要視していてます。Box の社員（Boxers）は、少なくとも毎週3日間以上はオフィスで勤務することが求められます。選考プロセスの中で、リクルーターが働き方や企業文化についてさらに詳しくご説明します。(Do not delete, always include in every JD) WHO YOU ARE 私たちは「AIファースト」の企業です。 すなわち、常に成長マインドセットを持ちながら仕事に取り組み、AIを活用し、より迅速かつ適切な意思決定を行い、インパクトを高める方法を見つけていくことが求められます。 REQUIRED SKILLS - 学士号（BA/BS）または同等の4年制学位を有すること - Operations、Order Management、Finance、Administration、Customer Serviceのいずれかの領域で3〜4年程度の実務経験 - Salesforceの利用経験がある方歓迎 - Zuora、CPQシステム、Excelの使用経験があれば尚可 - Boxに関する知識・経験があれば尚可 - 顧客サービスの価値を強く理解し、落ち着きがあり、洗練された自信あるコミュニケーションができること - 自律的に業務を進める力と、部門横断・グローバルチームの一員として積極的に協働し、対立解消にも建設的に関われる力 - 細部への高い注意力、優れた整理力・時間管理能力を持ち、多数のオーダーや複数の責任範囲を同時に管理できること - 複数のデータソース、業務ポリシー、その後工程への影響を踏まえながら、適切な判断力、問題解決力、分析力を用いて、新しい状況にも迅速かつ的確に対応できること EXPECTED APPROACH - 高い顧客志向と優れたコミュニケーション力を持ち、部門横断で新しい課題や複雑な - 問題の解決に取り組むことを楽しめる方 - 個別の事象、全体方針、相互に関連するポリシーを整理・統合し、それらを踏まえて影響範囲の大きい判断を適切に行える方 - 高い可視性のある業務においても、根拠ある意思決定を落ち着いて行える方 EQUAL OPPORTUNITY We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. 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"fertility_family_building_benefits": null, "adoption_assistance_offered": null, "surrogacy_assistance_offered": null, "student_loan_repayment_offered": null, "learning_budget_offered": null, "relocation_assistance": null, "top_startup_sources": [], "posted_at": "2026-02-12T02:42:55.000Z", "apply_url": "https://job-boards.greenhouse.io/boxinc/jobs/7601209", "apply_url_verified": false, "ats": "greenhouse", "url_last_checked_alive": null, "removed_at": null, "description_excerpt": "Team Director, Customer Success and Renewals Tokyo, Japan WHAT IS BOX? Box(NYSE: BOX)はインテリジェントコンテンツ管理（ICM）プラットフォームのリーディングカンパニーです。Boxのプラットフォームは、企業のコラボレーション促進や、コンテンツのライフサイクル全体の管理、重要なコンテンツの保護、そしてエンタープライズAIによるビジネスワークフローの変革を実現することを目指しています。2005年に米国で設立され、JLL、モルガン・スタンレーなどを含む大手グローバル企業や、日本では22,000社超および日経225の85%の企業の業務効率化を支援しています。 Boxは、カリフォルニア州レッドウッドシティーに本社を置き、米国、ヨーロッパ、アジアに拠点を持っています。株式会社Box Japanは2013年に設立された日本法人です。 Boxでは、重要なコンテンツを扱うプラットフォームをさらに推進し、お客様の働き方に大きな変革を提供する、またとない機会があります。コンテンツは私達の業務の中心にあります。契約書、請求書、社員情報、財務情報、製品仕様、マーケティング資産などの部署間に跨る重要なビジネス・プロセスに含まれる数十億ものファイルや情報が日々流れています。私達のミッションは、コンテンツ管理にインテリジェンスをもたらし、お客様がデジタル・トランスフォーメーションを実現するお手伝いをさせていただくことです。このAIと膨大な業務コンテンツの融合による、大規模な働き方の変革期に、そのビジネスの最前線に貢献することが、Boxではできます。 WHY WE NEEDS YOU Boxは現在、世界中で11万5,000社以上の組織に導入されており、そのミッションは、AIを駆使したContent Cloud を通じて、世界中のあらゆるワークフローをインテリジェントに進化させることにあります 。 現在、私たちは単なるストレージサービスから、セキュアなコンテンツ管理、コラボレーション、そしてAIによる業務効率化をワンストップで実現するプラットフォームへと大きな転換期を迎えています。この重要な局面において、お客様がBoxの真の価値を享受し、持続的な成長を実現するためには、カスタマーサクセスとリニューアル（契約更新）の両面を統合的にリードする存在が不可欠です。 あなたは、戦略的な顧客への導入支援と、商用的な実行（リニューアル・拡大戦略）の橋渡し役を担います。AI駆動の次世代ワークフローを顧客のビジネスに定着させるとともに、シームレスな更新戦略を通じて長期的なパートナーシップを構築し、収益維持（GRR/ NRRの最大化）に責任を持つ、Boxの成長戦略における極めて重要な役割を果たしていただくことを期待しています。 WHAT YOU'LL DO Director, Customer Success & Renewalsは、ポストセールスにおける顧客体験の最適化、リテンション（維持）、 および収益成長の最大化に責任を持つリーダーシップポジションです。カスタマーサクセス（ CSM）チームとリニューアル（更新）チームの両方を統括し、戦略的なガイダンスを提供することで、顧客のライフタイムバリュ ーを最大化し、会社の持続的な成長を牽引します 。 - 戦略的リーダーシップとチーム管理 - カスタマーサクセスおよびリニューアル部門のビジョンと戦略を策定し、実行する 。 - 高パフォーマンスなチームを構築・育成し、コーチングを通じてメンバーのキャリア成長を支援する 。 - 採用、オンボーディング、リテンション戦略を通じて、クラス最高のタレントを確保する 。 - 顧客維持と収益成長の最大化 - リテンション（更新率 ）、 アドプション（活用率 ）、 およびネットリテンション（NRR）の目標達成に責任を持つ 。 - リニューアル戦略を最適化し、商談の交渉、価格設定、契約条件の管理を監督する 。 - 顧客のヘルススコアを監視し、解約リスクを早期に特定・回避するための予防的措置を講じる 。 - 顧客エンゲージメントとエグゼクティブ関係の構築 - 主要顧客のエグゼクティブ層との強固な信頼関係を構築し、戦略的パートナーとしての地位を確立する 。 - 困難な顧客状況や複雑な交渉において、エスカレーションポイントとして機能し、解決に導く 。 - オペレーショナル・エクセレンス - データ駆動型の意思決定を行い、収益予測（フォーキャスト）の精度を向上させる 。 - Salesforce等のツールを活用し、業務プロセスの自動化や効率化を推進してスケーラビリティを確保する。 - クロスファンクショナルな連携 - 営業（Sales ）、 マーケティング、製品開発（Product ）、 コンサルティング部門と密に連携し、顧客の声を製品やサービスに反映させる 。 Box ではコミュニティと対面でのコラボレーションを重要視していてます。Box の社員（Boxers）は、少なくとも毎週3日間以上はオフィスで勤務することが求められます。選考プロセスの中で、リクルーターが働き方や企業文化についてさらに詳しくご説明します。 WHO YOU ARE 私たちは「AIファースト」の企業です。 すなわち、常に成長マインドセットを持ちながら仕事に取り組み、AIを活用し、より迅速かつ適切な意思決定を行い、インパクトを高める方法を見つけていくことが求められます。 - 経験 - SaaSまたはクラウド業界における、カスタマーサクセス、アカウントマネジメント、またはセールスリーダーシップの経験（10年以上推奨）。 - ピープルマネジメント経験（5年以上）、特にマネージャー層の管理経験があれば尚可 。 - スキル - 複雑な商談の交渉スキルと、高いビジネス洞察力 。 - データ分析に基づき戦略を立案し、実行に移す能力 。 - 優れたコミュニケーション能力（日本語および英語でのビジネス対応能力があれば尚可 ）。 - マインドセット - 変化の速い環境に適応し、自ら手を動かしながらも高い視座で戦略を考えられる「プレイングマネージャー」的な資質 。 - 顧客の成功を第一に考えるカスタマーセントリック（顧客中心）な思考 。 EQUAL OPPORTUNITY We are an equal opportunity employer and value diversity at our company. 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"k401_contribution_source_fields": [], "profit_sharing": false, "bonus_offered": false, "mental_health_support": null, "childcare_subsidy": null, "fertility_family_building_benefits": null, "adoption_assistance_offered": null, "surrogacy_assistance_offered": null, "student_loan_repayment_offered": null, "learning_budget_offered": null, "relocation_assistance": null, "top_startup_sources": [], "posted_at": "2025-09-01T05:37:48.000Z", "apply_url": "https://job-boards.greenhouse.io/boxinc/jobs/7210857", "apply_url_verified": false, "ats": "greenhouse", "url_last_checked_alive": null, "removed_at": null, "description_excerpt": "Accounting Manager Tokyo, Japan WHAT IS BOX? Box(NYSE: BOX)はインテリジェントコンテンツ管理（ICM）プラットフォームのリーディングカンパニーです。Boxのプラットフォームは、企業のコラボレーション促進や、コンテンツのライフサイクル全体の管理、重要なコンテンツの保護、そしてエンタープライズAIによるビジネスワークフローの変革を実現することを目指しています。2005年に米国で設立され、JLL、モルガン・スタンレーなどを含む大手グローバル企業や、日本では22,000社超および日経225の85%の企業の業務効率化を支援しています。 Boxは、カリフォルニア州レッドウッドシティーに本社を置き、米国、ヨーロッパ、アジアに拠点を持っています。株式会社Box Japanは2013年に設立された日本法人です。 Boxでは、重要なコンテンツを扱うプラットフォームをさらに推進し、お客様の働き方に大きな変革を提供する、またとない機会があります。コンテンツは私達の業務の中心にあります。契約書、請求書、社員情報、財務情報、製品仕様、マーケティング資産などの部署間に跨る重要なビジネス・プロセスに含まれる数十億ものファイルや情報が日々流れています。私達のミッションは、コンテンツ管理にインテリジェンスをもたらし、お客様がデジタル・トランスフォーメーションを実現するお手伝いをさせていただくことです。このAIと膨大な業務コンテンツの融合による、大規模な働き方の変革期に、そのビジネスの最前線に貢献することが、Boxではできます。 WHY BOX NEEDS YOU Boxは、東京オフィスの財務・会計を正確かつ法令に則って管理し、月次・年次決算や税務（J-tax）、SOX対応を確実に遂行できる方、さらには米国本社や他部署と連携し、業務運営およびガバナンスの強化に貢献していただける方を求めています。 WHAT YOU'LL DO: - 日々の会計業務（総勘定元帳、買掛金、経費精算、固定資産、前払金、現金管理）の実行・管理 - 仕訳作成、差異やエラーの特定と解決、月次・年次決算の主導、残高照合と変動分析（損益・貸借） - 日本の法令に基づく法定財務諸表と税務申告の作成・提出（税理士と連携） - 監査対応（内部監査、SOX、外部監査）と監査資料の準備 - プロセス改善、業務自動化やシステム改善の提案・実行、会計統制の強化 - 関連部署（給与、財務、法務、営業など）や本社と連携して業務を推進 - そのほか必要に応じたアドホック業務やプロジェクト参加 Box ではコミュニティと対面でのコラボレーションを重要視していてます。Box の社員（Boxers）は、少なくとも毎週3日間以上はオフィスで勤務することが求められます。選考プロセスの中で、リクルーターが働き方や企業文化についてさらに詳しくご説明します。 WHO YOU ARE 私たちは「AIファースト」の企業です。 すなわち、常に成長マインドセットを持ちながら仕事に取り組み、AIを活用し、より迅速かつ適切な意思決定を行い、インパクトを高める方法を見つけていくことが求められます。 Education & Certifications - 会計、金融など関連分野の学士号（望ましい） - CPA（日本または米国）資格必須 RequiredExperience - 会計業務の実務経験：5年以上の外資系／グローバル企業での経験 - US GAAPおよび日本の会計基準に精通していること - SOX対応や内部監査の経験あり - 経理実務の経験（買掛金、固定資産管理など） - NetSuite、Coupa、Concur、Zuora 等のERP／経費システムの使用経験があれば尚可 - 日本の法定報告・税務対応の経験（尚可） - 小規模チームのマネジメント経験（尚可） Required Skills - 日本語：読み書き・会話ともに流暢／英語：ビジネスレベル（読み書き・会話）で日本語・英語双方の関係者と業務上のやり取りが可能 - チームワーク、時間管理、文書作成・口頭でのコミュニケーション、整理整頓、分析力、問題解決力に優れ、細部に注意を払えること - 自発的に行動でき、自己管理のもとで複数業務を同時にこなし、独立して創造的に考えられること - US GAAPを深く理解していること、及びSOX（サーベンス・オックスリー法）に関する知識があること - 日本の税法（J-tax）の知識があれば尚可 - Excelに精通、NetSuiteやConcur、Blackline、Coupaの経験があれば尚可 - 多忙な環境で優先順位をつけて業務を遂行できる能力 - チーム志向で、他部署と協力して業務を行う姿勢 - 機密情報を扱う際の高い倫理観と誠実さ - 問題を能動的に発見し、解決に向けて行動できる姿勢 EQUAL OPPORTUNITY We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. 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Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 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