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This role is critical in delivering premium, consumer-grade experience, ensuring fast, accurate, and empathetic resolution for complex customer issues across the US market. As a Tier 2 Specialist, you will be the regional Subject Matter Expert for our personalized-photo platform. You will handle complex customer inquiries and escalations forwarded by our frontline Tier 1 CS team, manage financial transactions including full and partial refunds, and ensure our brand quality through content moderation. FUJIFILM Personalized Photo Products Group now makes more than 450 personalized items (such as coffee mugs, posters, framed prints, canvas wall décor and more). The business provides a turnkey, back-end service of producing these items for a variety of retail and online customers. Areas of responsibilities will focus on expanding and growing our sales with existing accounts, while also acquiring and developing new business opportunities. 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