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The Division is responsible for formulating and implementing NARA's strategic direction for providing online public access to NARA holdings, and for planning, designing, overseeing, and executing the work of the Office of the Chief Operating Officer programs, including NARA's Catalog and Online Access programs. Duties The following are the duties of this position at the GS-13. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position. As an Archives Specialist (Citizen Archivist Program Specialist), you will: Lead a wide range of activities in support of public engagement with the National Archives Catalog through channels such as Catalog mailbox customer support and the Citizen Archivist Program. Develop appropriate agency policies and procedures in support of the Citizen Archivist Program and encourage online access and engagement activities. Be responsible for web analytics for the search infrastructure that involves analysis of search traffic and other web metrics related to Catalog and Archives.gov search infrastructure. Provide training and support for NARA staff and offices that use the National Archives Catalog, the Description and Authority Services system, and Archives.gov. Conduct or participate in studies to analyze, review, and make recommendations regarding NARA's product, work-flow redesign, and program analysis and project management programs. 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