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RESPONSIBILITIES Essential Functions & Accountabilities: Enter customer orders for Fertility and Med Device businesses, into Navision. Field emails, reply accordingly following labelling and filing procedure. Field phone calls. Work with case queue in CRM. Some month end reporting. Manage freight enquiries, follow up and resolve. Take credit card payments over the phone for ER Peak service. Co-ordinate with Warehouse manager to manage daily outward goods workload. Proactively support the growth of the business by developing and strengthening customer relationships. Actively respond to customer requests, source information and share. Work in partnership with the Customer Experience Manager to address any customer issues. Work in partnership with the Customer Experience Manager to enhance policy and procedures. Assist with annual blind stocktake. Other duties as mutually agreed. QUALIFICATIONS Qualifications Knowledge, Skills and Abilities: Excellent phone manner. 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"https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25633&siteid=5439&PageType=JobDetails&jobid=2246442", "apply_url_verified": false, "ats": "brassring_kenexa", "url_last_checked_alive": null, "removed_at": null, "description_excerpt": "Process Specialist - Help Desk The Help Desk Analyst is responsible for handling all field operation needs relating to facility maintenance, guest services, point-of-sale software and hardware, and financial reporting applications/communications to ensure in-store business continuity. Responsibilities include phone support, equipment troubleshooting, process training, and dispatching of additional on-site support. 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