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Deine Aufgaben - Du übernimmst Projekte nach der Übergabe durch den Sales Manager und bist für die Planung, Koordination und Umsetzung des gesamten Onboarding-Prozesses beim Kunden verantwortlich - Du bist während der gesamten Projektumsetzung der Hauptansprechpartner:in für den Kunden und das Bindeglied zu weiteren Doctolib-Teams - Du verantwortest den Kick-Off sowie die technische und organisatorische Analysephase. Du nimmst alle relevanten Einstellungen in unseren digitalen Lösungen vor und koordinierst Datenexport und -import - Du schulst Mitarbeiter:innen auf Kundenseite (Key User & Endanwender:innen) und begleitest den Go-Live remote oder hybrid - Du dokumentierst den Projektfortschritt kontinuierlich und übergibst das Projekt nach Abschluss strukturiert an das Performance Team Dein Profil Du bist der festen Überzeugung, dass Du genau das mitbringst, was es für die Position braucht? Dann ermutigen wir Dich, Dich zu bewerben. Selbst wenn Du nicht jede Anforderung erfüllst, bist Du vielleicht genau die/der richtige zukünftige Doctoliber:in für diese oder andere Stellen! 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Milano (x/f/m) Milano, Milan, Italy Doctolib è alla ricerca di un/una Deployment & Onboarding Associate per il nostro team Operations Italy nell'ufficio di Milano. 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Gestirai clienti su due segmenti distinti, con approcci complementari: - Medical Center (MC) - gestirai il deployment completo: dalla configurazione della soluzione, al coordinamento del progetto, fino alla formazione degli utenti e al go-live - Self Employed (SE) - gestirai l'onboarding: accompagnerai ogni professionista sanitario nell'attivazione del profilo e nell'utilizzo autonomo della piattaforma Come Deployment & Onboarding Associate, ti occuperai di: Deployment - Medical Center: - Prendere in carico il progetto dopo la firma del contratto e pianificare le fasi operative - Configurare l'organizzazione su Doctolib (agende, prestazioni, disponibilità, feature switch, profili utente) - Coordinare le attività garantendo il rispetto delle scadenze e la qualità del progetto - Essere il punto di contatto principale per i referenti del centro medico - Formare il personale (medici, segreterie, amministrativi) all'utilizzo del prodotto Doctolib - Accompagnare il cliente al go-live e supportarlo nelle prime settimane di utilizzo - Compilare e inviare il rapporto lavori al termine di ogni progetto Onboarding - Self Employed: - Prendere in carico il professionista sanitario dopo", "parental_leave_weeks": null, "non_birth_parent_leave_weeks": null, "parental_leave_weeks_source": null, "non_birth_parent_leave_weeks_source": null, "parental_leave_source_url": null, "pto_days": null, "unlimited_pto": false, "sabbatical_eligible": false, "family_friendly_score": 43, "benefit_verified": false, "benefit_last_verified": null, "hire_states_allowed": [], "state_eligibility_source": null, "state_eligibility_enriched_at": null, "llm_quality_pass_at": null, "seniority": "mid", "years_experience_min": 3, "years_experience_max": 7, "role_function": "other", "employer_industry": null, "employer_size": "51-200", "quality_score": 45, "travel_pct": null, "requires_shift": null, "shift_type": "unknown", "shift_type_source": null, "weekend_work": "unknown", "weekend_work_source": null, "relocation_assistance_source": null, "contractor_w2": "unknown", "required_timezone": null, "fertility_family_building_benefits_source": null, "mental_health_support_source": null, "adoption_assistance_offered_source": null, "childcare_subsidy_source": null, "learning_budget_offered_source": null, "surrogacy_assistance_offered_source": null, "cover_letter_required": null, "cover_letter_required_source": null, "assessment_required": null, "assessment_required_source": null, "application_deadline": null, "application_deadline_source": null, "visa_sponsorship": false, "us_citizenship_required": false, "security_clearance": "none", "education_required": "none", "roll_up_count": null, "roll_up_total_locations": null, "explanations": [ { "schema_version": "inv382.match_signal.v1", "signal_id": "sig.query.description_excerpt.0e3dccd61c8598ed8d", "query_id": "gq_2b521b4ffa37f1d1ee5f", "job_id": "9f20cb819f0f97135c5714e60edae270", "signal_type": "query_match", "display_text": "Description: \"doctolib\"", "tooltip": "Description matched \"doctolib\" from your search.", "source_binding": "bm25_field_evidence", "source_field": "description_excerpt", "source_value": "Deployment & Onboarding Associate - Milano (x/f/m) Milano, Milan, Italy Doctolib è alla ricerca di un/una Deployment & Onboarding Associate per il nostro team Operations Italy nell'ufficio di Milano. Come Deployment & Onboarding Associate farai parte di un team di professionisti impegnati a semplificare, attraverso le nostre soluzioni, la vita del personale sanitario e a migliorare l'accesso alla sanità di tutti noi! In questo ruolo, sarai il punto di riferimento del cliente dalla firma del contratto fino alla piena autonomia sulla piattaforma. Gestirai clienti su due segmenti distinti, con approcci complementari: - Medical Center (MC) - gestirai il deployment completo: dalla configurazione della soluzione, al coordinamento del progetto, fino alla formazione degli utenti e al go-live - Self Employed (SE) - gestirai l'onboarding: accompagnerai ogni professionista sanitario nell'attivazione del profilo e nell'utilizzo autonomo della piattaforma Come Deployment & Onboarding Associate, ti occuperai di: Deployment - Medical Center: - Prendere in carico il progetto dopo la firma del contratto e pianificare le fasi operative - Configurare l'organizzazione su Doctolib (agende, prestazioni, disponibilità, feature switch, profili utente) - Coordinare le attività garantendo il rispetto delle scadenze e la qualità del progetto - Essere il punto di contatto principale per i referenti del centro medico - Formare il personale (medici, segreterie, amministrativi) all'utilizzo del prodotto Doctolib - Accompagnare il cliente al go-live e supportarlo nelle prime settimane di utilizzo - 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Your responsibilities include but are not limited to: - Design, ship, and operate production-grade agentic LLM systems that improve patient-practitioner interaction and streamline healthcare workflows - Validate hypothesis with offline evaluation datasets and A/B tests on real traffic - Partner with other machine learning teams to design and improve evaluation pipelines, security/safety guardrails, and metrics - Develop and maintain core agentic capabilities, including memory, reasoning orchestration, and tool adapters, ensuring strong observability, fallback mechanisms, and fail-safe behaviors - Own performance, observability, and security: monitoring dashboards, SLO/SLI, security posture - Ensure privacy and security by", "parental_leave_weeks": null, "non_birth_parent_leave_weeks": null, "parental_leave_weeks_source": null, "non_birth_parent_leave_weeks_source": null, "parental_leave_source_url": null, "pto_days": null, "unlimited_pto": false, "sabbatical_eligible": false, "family_friendly_score": 43, "benefit_verified": false, "benefit_last_verified": null, "hire_states_allowed": [], "state_eligibility_source": null, "state_eligibility_enriched_at": null, "llm_quality_pass_at": null, "seniority": "senior", "years_experience_min": 6, "years_experience_max": 10, "role_function": "data", "employer_industry": null, "employer_size": "51-200", "quality_score": 45, "travel_pct": null, "requires_shift": null, "shift_type": "unknown", "shift_type_source": null, "weekend_work": "unknown", "weekend_work_source": null, "relocation_assistance_source": null, "contractor_w2": "unknown", "required_timezone": null, "fertility_family_building_benefits_source": null, "mental_health_support_source": null, "adoption_assistance_offered_source": null, "childcare_subsidy_source": null, "learning_budget_offered_source": null, "surrogacy_assistance_offered_source": null, "cover_letter_required": null, "cover_letter_required_source": null, "assessment_required": null, "assessment_required_source": null, "application_deadline": null, "application_deadline_source": null, "visa_sponsorship": false, "us_citizenship_required": false, "security_clearance": "none", "education_required": "none", "roll_up_count": null, "roll_up_total_locations": null, "explanations": [ { "schema_version": "inv382.match_signal.v1", "signal_id": "sig.query.description_excerpt.e310534417cb93d05e", "query_id": "gq_2b521b4ffa37f1d1ee5f", "job_id": "62813565edddf7ccb7866d947f90bd73", "signal_type": "query_match", "display_text": "Description: \"doctolib\"", "tooltip": "Description matched \"doctolib\" from your search.", "source_binding": "bm25_field_evidence", "source_field": "description_excerpt", "source_value": "Senior AI Engineer (x/f/m) - Phone Assistant Berlin, Berlin, Germany What we do Join a team of passionate and hardworking entrepreneurs to transform healthcare! 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Your mission will be to shape Doctolib's observability strategy and ensure our platform remains reliable, debuggable, and scalable at a European scale. You will work in a feature team developing logging, metrics, tracing, and alerting capabilities, contributing directly to supporting 400,000 health professionals and 80 million patients in their daily healthcare journey. Working in the tech team at Doctolib means building innovative products and features to improve the daily lives of care teams and patients. What you'll do Your responsibilities include but are not limited to: - Lead the observability strategy across the platform, with an emphasis on building scalable, developer-friendly logging and tracing capabilities - Identify and lead large-scale cross-cutting reliability initiatives, including improvements to our incident detection, response, and postmortem analysis capabilities - Take part in the on-call rotation, and actively contribute to improving our on-call experience by refining alerting, reducing noise, and ensuring actionable telemetry Who you are Before you read on: if you don't have the exact profile described below, but you feel this job description matches your skill set, we still encourage you to apply. You'll be a great fit if you: - Have a solid hands-on experience (3y+) on a large-scale production platform - Have proven experience with cloud platforms such as AWS, Azure or Google Cloud - Have solid understanding", "parental_leave_weeks": null, "non_birth_parent_leave_weeks": null, "parental_leave_weeks_source": null, "non_birth_parent_leave_weeks_source": null, "parental_leave_source_url": null, "pto_days": null, "unlimited_pto": false, "sabbatical_eligible": false, "family_friendly_score": 43, "benefit_verified": false, "benefit_last_verified": null, "hire_states_allowed": [], "state_eligibility_source": null, "state_eligibility_enriched_at": null, "llm_quality_pass_at": null, "seniority": "senior", "years_experience_min": 5, "years_experience_max": 9, "role_function": "engineering", "employer_industry": null, "employer_size": "51-200", "quality_score": 45, "travel_pct": null, "requires_shift": true, "shift_type": "unknown", "shift_type_source": null, "weekend_work": "unknown", "weekend_work_source": null, "relocation_assistance_source": null, "contractor_w2": "unknown", "required_timezone": null, "fertility_family_building_benefits_source": null, "mental_health_support_source": null, "adoption_assistance_offered_source": null, "childcare_subsidy_source": null, "learning_budget_offered_source": null, "surrogacy_assistance_offered_source": null, "cover_letter_required": null, "cover_letter_required_source": null, "assessment_required": null, "assessment_required_source": null, "application_deadline": null, "application_deadline_source": null, "visa_sponsorship": false, "us_citizenship_required": false, "security_clearance": "none", "education_required": "none", "roll_up_count": null, "roll_up_total_locations": null, "explanations": [ { "schema_version": "inv382.match_signal.v1", "signal_id": "sig.query.description_excerpt.5b6300a99d03c1f31c", "query_id": "gq_2b521b4ffa37f1d1ee5f", "job_id": "96b2461b279fcd6ad8026a4430a02a27", "signal_type": "query_match", "display_text": "Description: \"doctolib\"", "tooltip": "Description matched \"doctolib\" from your search.", "source_binding": "bm25_field_evidence", "source_field": "description_excerpt", "source_value": "Senior Site Reliability Engineer - Observability (x/f/m) Berlin, Berlin, Germany Your Impact We are looking for a Senior Site Reliability Engineer to join the Core Reliability & Observability team in Platform Engineering . Your mission will be to shape Doctolib's observability strategy and ensure our platform remains reliable, debuggable, and scalable at a European scale. You will work in a feature team developing logging, metrics, tracing, and alerting capabilities, contributing directly to supporting 400,000 health professionals and 80 million patients in their daily healthcare journey. Working in the tech team at Doctolib means building innovative products and features to improve the daily lives of care teams and patients. What you'll do Your responsibilities include but are not limited to: - Lead the observability strategy across the platform, with an emphasis on building scalable, developer-friendly logging and tracing capabilities - Identify and lead large-scale cross-cutting reliability initiatives, including improvements to our incident detection, response, and postmortem analysis capabilities - Take part in the on-call rotation, and actively contribute to improving our on-call experience by refining alerting, reducing noise, and ensuring actionable telemetry Who you are Before you read on: if you don't have the exact profile described below, but you feel this job description matches your skill set, we still encourage you to apply. 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Participation au brief, génération d'idées, gestion de projet et mise en ligne sur notre écosystème Patient (CRM, app, paid). - Accompagner les lancements de nouvelles fonctionnalités : concevoir des dispositifs Go-To-Market et des assets à fort impact lors de la sortie de nos nouvelles innovations santé. - Analyser les performances des campagnes : vous suivez rigoureusement les KPIs de vos campagnes (acquisition, engagement, conversion, ROI), construisez des reportings actionnables et formulez des recommandations stratégiques pour optimiser nos actions en continu. - Effectuer des benchmarks et une veille sectorielle vous analysez les retours qualitatifs et quantitatifs des utilisateurs. 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