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Employee will provide social, protective and financial services to children/adults in need. This is a Bargaining Unit position, for more information see USA Jobs What are bargaining units? NOTE: MANAGEMENT IS WILLING TO CONSIDER OFFERING ANY INCENTIVE, I.E., RECRUITMENT BONUS/LOAN REPAYMENT. SERVICE AGREEMENT WILL BE REQUIRED FOR APPROVED INCENTIVES. Duties As Social Service Representative, GS-0187, your typical work assignments may include, but not limited to: Make decisions of a non-professional nature in service delivery to referrals of child endangerment and child protection. Conduct interviews, assessments and make home visits and collateral contacts as needed. Assists with filing of Temporary Protection Orders, provides information about court process and hearings. Coordinate with law enforcement, the court, shelter providers and other human service agencies for client needs. Participates in planning and is actively involved in community education activities for Domestic Violence prevention Education If you are qualifying based on your education, you MUST provide transcripts or other documentation to support your educational claims. Unless otherwise stated: (1) official or unofficial transcripts are acceptable, or (2) you may submit a list with all of your courses, grades, semester, year, and credit for the course. All materials must be submitted by the closing date of the announcement. 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Employee will provide social, protective and financial services to children/adults in need. This is a Bargaining Unit position, for more information see USA Jobs What are bargaining units? NOTE: MANAGEMENT IS WILLING TO CONSIDER OFFERING ANY INCENTIVE, I.E., RECRUITMENT BONUS/LOAN REPAYMENT. SERVICE AGREEMENT WILL BE REQUIRED FOR APPROVED INCENTIVES. Duties As Social Service Representative, GS-0187, your typical work assignments may include, but not limited to: Make decisions of a non-professional nature in service delivery to referrals of child endangerment and child protection. Conduct interviews, assessments and make home visits and collateral contacts as needed. Assists with filing of Temporary Protection Orders, provides information about court process and hearings. Coordinate with law enforcement, the court, shelter providers and other human service agencies for client needs. Participates in planning and is actively involved in community education activities for Domestic Violence prevention Education If you are qualifying based on your education, you MUST provide transcripts or other documentation to support your educational claims. Unless otherwise stated: (1) official or unofficial transcripts are acceptable, or (2) you may submit a list with all of your courses, grades, semester, year, and credit for the course. All materials must be submitted by the closing date of the announcement. 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Duties Performs customer support duties primarily related to complex assignments in the operation of the DLA Customer Service function. Independently controls and responds to customer concerns on all facets of DLA operations regardless of complexity. Provides internal and external customers timely, accurate and complete service and support. Provides Federal Catalog System (FCS) user assistance. Develops and maintains standardized Desk Guides to ensure operational consistency and accuracy. Education Are you using your education to qualify? You MUST provide transcripts or other documentation to support your educational claims. Unless otherwise stated: Unofficial transcripts are acceptable at time of application. GRADUATE EDUCATION: One academic year of graduate education is considered to be the number of credits hours that your graduate school has determined to represent one academic year of full-time study. Such study may have been performed on a full-time or part-time basis. If you cannot obtain your graduate school's definition of one year of graduate study, 18 semester hours (or 27 quarter hours) should be considered as satisfying the requirement for one year of full-time graduate study. FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has", "parental_leave_weeks": null, "non_birth_parent_leave_weeks": null, "parental_leave_weeks_source": null, "non_birth_parent_leave_weeks_source": null, "parental_leave_source_url": null, "pto_days": null, "unlimited_pto": false, "sabbatical_eligible": false, "family_friendly_score": 44, "benefit_verified": false, "benefit_last_verified": null, "hire_states_allowed": [ "MI" ], "state_eligibility_source": null, "state_eligibility_enriched_at": null, "llm_quality_pass_at": null, "llm_signals_at": null, "llm_extraction_run_id": null, "llm_extraction_extracted_at": null, "llm_extraction_field_sources": { "seniority": { "field": "seniority", "source": "llm:greenfield:inv_371_postfix", "db_column": "seniority" }, "salary_max": { "field": "salary_max", "source": "llm:greenfield:inv_371_postfix", "db_column": "salary_max" }, "salary_min": { "field": "salary_min", "source": "llm:greenfield:inv_371_postfix", "db_column": "salary_min" }, "salary_type": { "field": "salary_type", "source": "llm:greenfield:inv_371_postfix", "db_column": "salary_type" }, "role_function": { "field": "role_function", "source": "rule:title_override", "db_column": "role_function" }, "employment_type": { "field": "employment_type", "source": "llm:greenfield:inv_371_postfix", "db_column": "employment_type" }, "education_required": { "field": "education_required", "source": "llm:greenfield:inv_371_postfix", "db_column": "education_required" }, "hire_states_allowed": { "field": "hire_states_allowed", "source": "rule:state_eligibility", "db_column": "hire_states_allowed" } }, "seniority": "mid", "seniority_source": "llm:greenfield:inv_371_postfix", "years_experience_min": 3, "years_experience_max": 7, "role_function": "customer_success", "role_function_source": "rule:title_override", "company_stage": null, "company_stage_source": null, "employer_industry": "Defense", "employer_industry_source": "source_sector", "employer_size": "5000+", "quality_score": 55, "travel_pct": null, "requires_shift": null, "shift_type": "unknown", "shift_type_source": null, "weekend_work": "unknown", "weekend_work_source": null, "relocation_assistance_source": null, "contractor_w2": "unknown", "required_timezone": null, "fertility_family_building_benefits_source": null, "mental_health_support_source": null, "adoption_assistance_offered_source": null, "childcare_subsidy_source": null, "learning_budget_offered_source": null, "surrogacy_assistance_offered_source": null, "cover_letter_required": null, "cover_letter_required_source": null, "assessment_required": null, "assessment_required_source": null, "application_deadline": null, "application_deadline_source": null, "visa_sponsorship": false, "us_citizenship_required": false, "security_clearance": "none", "education_required": "none", "roll_up_count": null, "roll_up_total_locations": null, "explanations": [ { "schema_version": "inv382.match_signal.v1", "signal_id": "sig.query.description_excerpt.63dca3fc27d5e86656", "query_id": "gq_95f62da5d4bf72d4d85f", "job_id": "72e86610ecdfba435e5d5d439c5fa5da", "signal_type": "query_match", "display_text": "Description: \"credit\"", "tooltip": "Description matched \"credit\" from your search.", "source_binding": "bm25_field_evidence", "source_field": "description_excerpt", "source_value": "Customer Support Specialist Battle Creek, Michigan Summary See below for important information regarding this job. Duties Performs customer support duties primarily related to complex assignments in the operation of the DLA Customer Service function. Independently controls and responds to customer concerns on all facets of DLA operations regardless of complexity. Provides internal and external customers timely, accurate and complete service and support. Provides Federal Catalog System (FCS) user assistance. Develops and maintains standardized Desk Guides to ensure operational consistency and accuracy. Education Are you using your education to qualify? You MUST provide transcripts or other documentation to support your educational claims. Unless otherwise stated: Unofficial transcripts are acceptable at time of application. GRADUATE EDUCATION: One academic year of graduate education is considered to be the number of credits hours that your graduate school has determined to represent one academic year of full-time study. Such study may have been performed on a full-time or part-time basis. If you cannot obtain your graduate school's definition of one year of graduate study, 18 semester hours (or 27 quarter hours) should be considered as satisfying the requirement for one year of full-time graduate study. 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Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence. As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that's both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress. We're proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn't mean distant. 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