I'm looking for a job. I exported this list from FewerJobs.com - a curated job board. Please: 1. Rank these jobs by fit for me, given my resume / skills. 2. Highlight the top 5 with a one-sentence rationale each. 3. Flag any concerns, including benefit values without source-backed evidence. 4. Suggest one or two filter changes I could make on FewerJobs to find more good matches. Filters I applied: - q: Five9 Inc - quality_floor: default - match_401k_strict: true - parental_strict: true - non_birth_strict: true - pto_strict: true - include_older: false - apply_url_verified: false - page: 1 - per_page: 100 - sort: relevance Jobs (100 total): --- TITLE: Sr Software Engineer EMPLOYER: Five9 Inc LOCATION: India, Bengaluru (unspecified) SALARY: Not disclosed POSTED: 2026-01-19 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=5774723004 EXCERPT: Sr Software Engineer India, Bengaluru Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Senior Business Intelligence / Analytics Engineer (Dashboards & Metrics) About Five9 Five9 is a leading provider of cloud software for the enterprise contact center market, facilitating more than three billion customer interactions annually. Five9 helps enterprises move from legacy contact center solutions to secure, scalable cloud platforms that power exceptional customer and agent experiences Role Overview Five9 is seeking a Senior Business Intelligence / Analytics Engineer with a strong focus on operational metric dashboards and deep data drill-downs, built today using Looker and underpinned by strong analytics engineering and data modelling discipline. This role is centred on designing, building, and owning customer-facing Looker dashboards used by end-customer IT managers to monitor platform health, investigate issues, and perform root-cause analysis. The same dashboards are also relied upon by internal product, engineering, and leadership teams. At the core of this role is robust data modelling in BigQuery - designing clean, well-structured dimensional models and metric layers that ensure dashboards are fast, reliable, and consistent at scale. This role requires deep SQL expertise and proven experience working with columnar databases in cloud environments, --- TITLE: FullStack Engineer EMPLOYER: Five9 Inc LOCATION: India, Chennai (unspecified) SALARY: Not disclosed POSTED: 2025-12-05 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=5729832004 EXCERPT: FullStack Engineer India, Chennai Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. About Five9 Five9 is a global leader in cloud software for the enterprise contact center market, powering billions of customer interactions annually. Since 2001, Five9 has been at the forefront of the cloud revolution, helping organizations deliver exceptional customer experiences, improve productivity, and achieve measurable business outcomes. We are expanding our engineering and delivery teams in Bangalore and are seeking passionate professionals to help design, implement, and scale Five9's next-generation cloud-native services. Key Responsibilities - Develop information systems by designing, developing, and installing software solutions - Prioritize tasks effectively, communicate clearly, and deliver within stipulated timelines. - Apply strong analytical capabilities to implement solutions based on agreed designs. - Stay on the leading edge of development practices. - Be passionate about great technologies, especially open source. - Make informed decisions quickly and take ownership of services and applications at scale. - Work collaboratively with others to achieve goals. Qualifications & Skills - 5 to 6 years of experience in the full development lifecycle. - Excellent understanding of front-end technologies such as Angular IO, JavaScript, HTML5, CSS3, Bootstrap 3.0, NGRX, and RXJS. --- TITLE: Commercial Account Executive EMPLOYER: Five9 Inc LOCATION: San Francisco, CA (Hybrid) (hybrid) SALARY: $40K-$77K POSTED: 2026-02-24 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=5811809004 EXCERPT: Commercial Account Executive San Francisco, CA (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. To complement our rapid growth, we are actively looking for talented and experienced Net New Sales Representatives for our Commercial (Inside) Sales team. Five9 headquarters and Commercial Sales Team are located in San Ramon or San Francisco, California. We offer a very competitive base salary, generous monthly commissions/bonus, full benefits package, and stock options. Five9 is a high-energy environment with room for personal and professional growth. Key Responsibilities - Nurture and follow up on warm leads (no cold calls) - Build and manage a sales pipeline - Manage sales opportunities through all stages of the sales cycle - Identify, qualify, and close prospects; overcome objections through consultative approach - Meet and exceed monthly sales KPI's (key performance indicators) and monthly quota - Track and manage opportunities in Salesforce.com CRM following standard Five9 internal sales process - Articulate company value proposition - Be the subject matter expert on all services and products offered by Five9 - Maintain a positive attitude and be a team player Key Qualifications - Minimum of 5+ years of experience in direct sales - preferably --- TITLE: Enterprise Sales Account Director EMPLOYER: Five9 Inc LOCATION: United States (Remote) (remote) SALARY: $75K-$146K POSTED: 2024-08-15 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=5257782004 EXCERPT: Enterprise Sales Account Director United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Enterprise Account Director is responsible for customer relationships and overall account strategy within a defined set of existing accounts. The Enterprise Account Director's primary responsibility is establishing yourself as a trusted advisor. In doing so, drive new revenue opportunities of Five9's products and services. This is a hunting role; however, it comes with a hunting license for a clearly defined list of customers already doing business with Five9. A successful Enterprise Account Director must be a self-starter with a closer mentality who will manage the relationships and drive new business while ensuring customer retention. We are looking for business athletes who are assertive team players - hungry, nimble, and intelligent - with the ability and willingness to close a mix of complex sales cycles, while maintaining the more day-to-day transactional business. Key Responsibilities: Customer Relationship Management: - Establish early credibility and cultivate strong relationships with existing customers to understand their business needs and challenges. Sales Strategy Development: - Collaborate with the Five9 team to develop a comprehensive sales strategy. Utilizing the wide range of talent that Five9 --- TITLE: Enterprise Solution Consultant - DACH EMPLOYER: Five9 Inc LOCATION: Germany (Remote) (remote) SALARY: Not disclosed POSTED: 2025-11-27 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=5723753004 EXCERPT: Enterprise Solution Consultant - DACH Germany (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. A Solution Consultant must be able to build credibility and communicate clearly and concisely. Solutions Consultants perform a wide range of duties; from assisting with RFP responses, conducting detailed requirements analyses, delivering technical presentations and demonstrations to understanding the competitive marketplace. Other responsibilities include working with cross-functional internal organizations to provide relevant customer feedback as input to the product development process. Recommend changes, additions or corrections to product manuals, specification sheets, features, processes, and internal technical procedures when appropriate. Key Responsibilities: - Support and enable Five9 technology and reseller partners with presales guidance, training, and ongoing technical coaching - Effectively communicate plans, progress, and status to both internal and customer organizations - Partner with Account Executives to sell the Five9 solution into larger and more demanding Enterprise and Strategic companies. - Articulate the value of Five9' through presentations, demonstrations, and open discussion with customers. - Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization. - Develop materials in-line with specific sales and/or services opportunity requirements. - --- TITLE: Enterprise Solution Consultant – Partner Solutions EMPLOYER: Five9 Inc LOCATION: United States (Remote) (remote) SALARY: $94K-$218K POSTED: 2026-05-15 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=5997356004 EXCERPT: Enterprise Solution Consultant – Partner Solutions United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Enterprise Solution Consultant supports Five9's strategic resell partners by helping them position, sell, and design cloud contact center solutions for enterprise customers. This role blends technical sales, solution consulting, partner enablement, and enterprise architecture. The SC acts as a trusted advisor across partner-led sales cycles, helping translate business needs into clear Five9 solution designs, demos, and technical guidance. What You'll Do - Serve as a technical advisor for strategic partner-led sales opportunities. - Lead discovery, demos, presentations, and technical workshops. - Help partners and customers understand Five9 capabilities, integrations, AI, telephony, and CCaaS architecture. - Support solution validation, proof-of-concepts, and implementation planning. - Train and enable partners on Five9 products, features, best practices, and solution patterns. - Create partner-facing enablement materials, demo flows, and technical guidance. - Share partner and customer feedback with Product, Engineering, Marketing, Sales, and Services. - Collaborate across Five9 teams to improve partner readiness and deal execution. What You'll Bring - Strong customer and partner presence. - Ability to explain complex technical concepts clearly to technical and non-technical audiences. - Experience --- TITLE: Software Engineer II | India EMPLOYER: Five9 Inc LOCATION: India, Chennai (unspecified) SALARY: Not disclosed POSTED: 2025-12-06 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=5731617004 EXCERPT: Software Engineer II | India India, Chennai Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. About Five9 Five9 is a global leader in cloud software for the enterprise contact center market, powering billions of customer interactions annually. Since 2001, Five9 has been at the forefront of the cloud revolution, helping organizations deliver exceptional customer experiences, improve productivity, and achieve measurable business outcomes. We are expanding our engineering and delivery teams in Bangalore and are seeking passionate professionals to help design, implement, and scale Five9's next-generation cloud-native services. Key Responsibilities - Develop information systems by designing, developing, and installing software solutions - Prioritize tasks effectively, communicate clearly, and deliver within stipulated timelines. - Apply strong analytical capabilities to implement solutions based on agreed designs. - Stay on the leading edge of development practices. - Be passionate about great technologies, especially open source. - Make informed decisions quickly and take ownership of services and applications at scale. - Work collaboratively with others to achieve goals. Qualifications & Skills - 5 to 6 years of experience in the full development lifecycle. - Excellent understanding of front-end technologies such as Angular IO, JavaScript, HTML5, CSS3, Bootstrap 3.0, --- TITLE: Mid-Market Account Director EMPLOYER: Five9 Inc LOCATION: United States (Remote) (remote) SALARY: Not disclosed POSTED: 2025-02-10 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=5445070004 EXCERPT: Mid-Market Account Director United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Mid-Market Account Director is responsible for customer relationships and overall account strategy within a defined set of existing accounts. The Mid-Market Account Director's primary responsibility is establishing yourself as a trusted advisor. In doing so, drive new revenue opportunities of Five9's products and services. This is a hunting role; however, it comes with a hunting license for a clearly defined list of customers already doing business with Five9. A successful Mid-Market Account Director must be a self-starter with a closer mentality who will manage the relationships and drive new business while ensuring customer retention. We are looking for business athletes who are assertive team players - hungry, nimble, and intelligent - with the ability and willingness to close a mix of complex sales cycles, while maintaining the more day-to-day transactional business. Key Responsibilities: Customer Relationship Management: - Establish early credibility and cultivate strong relationships with existing customers to understand their business needs and challenges. Sales Strategy Development: - Collaborate with the Five9 team to develop a comprehensive sales strategy. Utilizing the wide range of talent that Five9 brings --- TITLE: Director, Employment & Litigation Counsel EMPLOYER: Five9 Inc LOCATION: United States (Remote) (remote) SALARY: $125K-$389K POSTED: 2026-03-12 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=5825398004 EXCERPT: Director, Employment & Litigation Counsel United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 is seeking a highly strategic Director, Employment and Litigation Counsel to partner with the People team as lead advisor on global employment and risk-related matters, as well as manage Five9's litigation and disputes and identify, assess and mitigate potential risks. Reporting directly to Reporting directly to Five9's SVP, Legal, the ideal candidate will be responsible for providing expert legal advice and representation in various global employment matters, with a focus on protecting the Five9, the rights of employees and ensuring compliance with appliable employment laws, as well as advising on employee relations matters. This position offers an opportunity to work on complex cases, including whistleblower claims, class actions, and investigations. Additionally, the Director will identify, assess and mitigate potential legal risks to Five9 to drive risk-adjusted business outcomes while protecting Five9 by providing subject matter expertise on litigation, arbitration and disputes, from initial communications through final resolution. This role will collaborate directly with key stakeholders (Compliance, People, IT, Security, Finance, etc.) to devise and implement creative solutions to risk-related matters. Key Responsibilities Employment - Advise on --- TITLE: Technical Account Manager EMPLOYER: Five9 Inc LOCATION: Manila, Manila, Philippines (Hybrid) (hybrid) SALARY: Not disclosed POSTED: 2025-10-20 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=5674441004 EXCERPT: Technical Account Manager Manila, Manila, Philippines (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Technical Account Manager To complement our rapid growth, Five9 is looking for a Technical Account Manager (TAM) to join our Technical Account Management team. The ideal candidate for this role will play a critical role in supporting Five9 clients by creating customized solutions designed to meet our clients' requirements and ensure a high level of customer satisfaction. He/she is someone who has worked as a senior professional in contact centers and has excelled in account management, project management and functional/technical consulting. Responsibilities: - Provide excellent account management, project management and technical consulting to Five9's clients who have enrolled in TSM & TAM Services. - Partner with clients to build and maintain a 'Trusted Advisor' relationship; understand their business needs, propose recommendations and solutions designed to optimize Five9's platform and enhance operational effectiveness. - Articulate the value of Five9's services, products and concepts through presentations, demonstrations and open discussion with clients. - Educate and train clients on administration and utilization of Five9 products to help them become self-sufficient. - Directly support and troubleshoot technical issues as needed. - Manage --- TITLE: Senior Platform Engineer EMPLOYER: Five9 Inc LOCATION: Manila, Manila, Philippines (Hybrid) (hybrid) SALARY: Not disclosed POSTED: 2025-09-17 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=5653440004 EXCERPT: Senior Platform Engineer Manila, Manila, Philippines (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Senior Platform Engineer Job Overview: As a Senior Platform Engineer at Five9, you will play a crucial role in delivering high-quality consulting and implementation services to Five9's enterprise customers. This position requires a deep understanding of cloud contact center solutions, a passion for customer success, and a drive to implement solutions that meet our clients' business needs. You will be responsible for leading the deployment, configuration, and optimization of Five9's products, ensuring successful project delivery from inception to go-live. Reporting to the Supervisor of Professional Services team, this customer-facing role includes currently existing deliverables for PCE, with the additional expectation of being an advanced resource and involvement in the mentorship program for the VCC and other Five9 partner systems. Key Responsibilities: - Takes the lead in requirements gathering, configuration, product training, solution testing, and production rollout. Act as a Project Engineer (PE) or as a Solution Architect (SA) when working on accounts. Whichever role type will be needed and applied to a project's implementation will be assessed and decided upon by PS management. - Build customer trust by --- TITLE: Commercial Sales Account Director (San Francisco) EMPLOYER: Five9 Inc LOCATION: San Francisco, CA (Hybrid) (hybrid) SALARY: $70K-$169K POSTED: 2026-03-23 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=5835102004 EXCERPT: Commercial Sales Account Director (San Francisco) San Francisco, CA (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Commercial Account Director is responsible for customer relationships and overall account strategy within a defined set of existing accounts. The Commercial Account Director's primary responsibility is establishing yourself as a trusted advisor. In doing so, drive new revenue opportunities of Five9's products and services. This is a hunting role; however, it comes with a hunting license for a clearly defined list of customers already doing business with Five9. A successful Commercial Account Director must be a self-starter with a closer mentality who will manage the relationships and drive new business while ensuring customer retention. We are looking for business athletes who are assertive team players - hungry, nimble, and intelligent - with the ability and willingness to close a mix of complex sales cycles, while maintaining the more day-to-day transactional business. Key Responsibilities: Customer Relationship Management: - Establish early credibility and cultivate strong relationships with existing customers to understand their business needs and challenges. Sales Strategy Development: - Collaborate with the Five9 team to develop a comprehensive sales strategy. Utilizing the wide range of --- TITLE: Traffic Management Specialist (Voice Telecom) EMPLOYER: Five9 Inc LOCATION: Manila, Manila, Philippines (Hybrid) (hybrid) SALARY: Not disclosed POSTED: 2026-04-23 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=5979727004 EXCERPT: Traffic Management Specialist (Voice Telecom) Manila, Manila, Philippines (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Traffic Management Specialist Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. We are actively seeking a Traffic Management Specialist to join our Carrier Relations team. This person's responsibilities are centered around traffic management for voice traffic traversing the Five9 network such as monitoring, reporting, augmenting and maintaining carrier call traffic to ensure high levels of quality and reliability coupled with efficient cost margins. Key Responsibilities: - Ensures traffic is meeting expected routes through reporting and troubleshooting, takes corrective actions when necessary - Provide carrier traffic forecasts with regular cadence - Provide target rate profiles with an established reoccurring cadence --- TITLE: Senior Technical Product Manager, Core CCaaS Application Scale and Enterprise Delivery EMPLOYER: Five9 Inc LOCATION: India, Bengaluru (Hybrid) (hybrid) SALARY: Not disclosed POSTED: 2026-06-04 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=6013740004 EXCERPT: Senior Technical Product Manager, Core CCaaS Application Scale and Enterprise Delivery India, Bengaluru (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results To complement our rapid growth, we are actively looking for a talented and experienced Senior Technical Product Manager, Core CCaaS Application Scale and Enterprise Delivery to join our team. You will own the product roadmap for the capabilities that allow the largest, most operationally complex enterprise customers to deploy, configure, and operate Five9's Intelligent CX Platform at scale- covering everything from provisioning automation and multi-tenant resource governance to release orchestration, observability pipelines, and compliance-ready data residency controls. You will work at the intersection of engineering, professional --- TITLE: Network Engineer – Activations EMPLOYER: Five9 Inc LOCATION: Manila, Manila, Philippines (Hybrid) (hybrid) SALARY: Not disclosed POSTED: 2026-05-27 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=6007742004 EXCERPT: Network Engineer – Activations Manila, Manila, Philippines (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Network Engineer - Activations Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. To complement our rapid growth, we are actively sourcing for a Network Engineer to operate in a 24/7 Software-as-a-Service (SaaS) environment maintaining IP Networking components in a production setting. In this role you will: - Assist customers and field personnel in network activations for customers - Participate in projects for Network Operation improvements - Review and analyze history of network related incidents and perform preventive measures - Troubleshoot network related issues and communicate with customers - Implement best security practices - Assist in managing network service providers and --- TITLE: Senior GL Accountant EMPLOYER: Five9 Inc LOCATION: Manila, Manila, Philippines (Hybrid) (hybrid) SALARY: Not disclosed POSTED: 2025-04-15 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=5502845004 EXCERPT: Senior GL Accountant Manila, Manila, Philippines (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Sr. GL Accountant - Philippines Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant, and scalable, which is designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results. To complement our rapid growth, we are seeking a Sr. GL Accountant to join our US Accounting team. This position will be remote. The person in this role should be a strong communicator who is able to work effectively with peers and management alike in a high-paced environment. The ideal candidate is someone who experience in preparing journal entries, reconciling financial statements and accounts, and ensuring data accuracy. Successful candidates will have attention to detail, strong technical accounting experience and can respond quickly, energetically, and enthusiastically. This position --- TITLE: Business Development Rep (Bay Area) EMPLOYER: Five9 Inc LOCATION: San Francisco, CA (Hybrid) (hybrid) SALARY: $38K-$74K POSTED: 2021-10-11 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=4137873004 EXCERPT: Business Development Rep (Bay Area) San Francisco, CA (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. As a member of the Business Development Team you will be responsible for generating pipeline for our Small/Mid-size and Enterprise Sales Teams. You will be the front line for presenting Five9 to prospects. Success in this role will lead to career opportunities in other areas of the sales organization and company. This position is located in San Ramon or San Francisco, and eligible for commission. Key Responsibilities: - Qualifying OUTBOUND leads from Marketing and converting them into sales opportunities - Meeting quota of qualified sales opportunities for Five9's field sales team - Make 50-80 calls per day, with additional touch points by e-mail - Proactively and promptly process all leads to with the appropriate disposition - Qualify prospects based on established criteria of Fit, Budget, Authority, Need and Time, and gather critical sales intelligence - Deliver consistently against quota, despite imperfect systems and processes - Initiate relationships and develop rapport with prospects by anticipating needs and understanding unique customer environment - Effectively articulate the Five9 value proposition by phone and e-mail - Continuously log activities and --- TITLE: Engineering Manager - Digital EMPLOYER: Five9 Inc LOCATION: India, Bengaluru (Hybrid) (hybrid) SALARY: Not disclosed POSTED: 2026-05-19 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=5999984004 EXCERPT: Engineering Manager - Digital India, Bengaluru (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Engineering Manager - Digital Five9 is a leading provider of cloud contact center software, bringing the power of the cloud to thousands of customers and facilitating billions of customer interactions annually. Five9 empowers customer-centric brands to orchestrate campaigns and proactively engage consumers across voice, messaging, and email channels. Five9 leverages a rich data platform, statistical and predictive models, and intelligent workflows to help enterprises maximize the potential of every customer conversation. Five9 is trusted by clients across industries to increase sales, drive proactive service, improve collections, and develop customer loyalty. At our core, Five9 is a customer-centric company with a strong passion (backed by AI-powered technology) to help businesses deliver friction-free, delightful, and exceptional customer experiences. The Opportunity We are seeking an Engineering Manager to join a global technology organization and build a high-performing full-stack team in India from the ground up, delivering the chat, messaging, and AI-driven experiences that define how businesses connect with their customers. This is a rare opportunity to combine people leadership and technical vision at scale. The ideal candidate will bring deep expertise --- TITLE: Lead Development Rep (Bay Area) EMPLOYER: Five9 Inc LOCATION: San Francisco, CA (Hybrid) (hybrid) SALARY: $37K-$72K POSTED: 2021-10-11 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=4137889004 EXCERPT: Lead Development Rep (Bay Area) San Francisco, CA (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. As a member of the Lead Development Team you will be responsible for qualifying leads and generating pipeline for our Small/Mid-size and Enterprise Sales Teams. You will be the front line for presenting Five9 to prospects. Success in this role will lead to career opportunities in other areas of the sales organization and company. This position is located in San Ramon or San Francisco, and eligible for commission. Key Responsibilities: - Provide the best possible customer experience to all inbound leads expressing interest in Five9 via multiple channels including phone, email and live chat - Have the desire and energy to complete a high volume of daily calls/activities - Qualify prospects based on established criteria of Fit, Budget, Authority, Need and Time, and gather critical sales intelligence - Deliver consistently against quota, despite imperfect systems and processes - Initiate relationships and develop rapport with prospects by anticipating needs and understanding unique customer environments - Effectively articulate the Five9 value proposition by phone and e-mail - Proactively provide focused feedback on every aspect of the business including --- TITLE: Enterprise Solution Consultant (AI Agents SME) EMPLOYER: Five9 Inc LOCATION: United States (Remote) (remote) SALARY: $94K-$218K POSTED: 2026-05-29 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=6009604004 EXCERPT: Enterprise Solution Consultant (AI Agents SME) United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 is looking for a Solution Consultant to drive solution discovery and design of Five9's AI Agents Solutions. This includes collaborating on sales proposals, providing pre-sales support to both direct and indirect sellers, solution demonstration, and making best practice recommendations which enable our customers to get optimal results from their contact center. Your relevant experience is a critical factor considered, but it is not, by itself, a deciding factor for applying candidates. Candidates should possess a high level of professionalism, persistence, focus, and ability to execute while consulting our prospects and customers. Key Responsibilities: - Partner with direct and indirect sales teams to acquire new Five9 customers and increase Five9 footprint within the install base - Drive and engage prospect facing solution discovery, with a focus on integrating Five9 technology into an organization's existing infrastructure - Translate customer business needs/outcomes to technical solutions - Provide subject matter expertise to Five9 Sales Directors and Solution Consultants - Educate, enable, and empower Five9 direct and indirect sellers - Deliver customized solution demonstrations & presentations - Remain up to --- TITLE: Majors Customer Success Manager EMPLOYER: Five9 Inc LOCATION: United States (Remote) (remote) SALARY: $129K-$200K POSTED: 2024-10-07 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=5256635004 EXCERPT: Majors Customer Success Manager United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. For questions or information related to this role, please reach out to: David Turek The Majors Customer Success Manager will partner with internal cross-functional Five9 teams to ensure a timely, successful implementation of our strategic customers. The Majors Customer Success Manager, alongside the Enterprise Sales Director, will develop strong relationships with their portfolio of assigned customers acting as their champion within Five9 to deliver Five9 solutions according to customer requirements. Core duties and responsibilities include the following: - Represent the customer voice to internal cross-functional teams including Sales, Professional Services, Support and Product. - Participate in all implementation status meetings - Development and execution of a business plan to drive acceptance of Five9 - Provide all order, billing inquiry, and telco management needed during implementation - Build and maintain relationships for future pipelines within Five9 - Conduct monthly and quarterly business reviews with the customer - Maintain accurate and complete call notes and histories within Salesforce - Identify and utilize company resources to provide the technical and business expertise necessary to deliver solutions that exceed customer expectations - --- TITLE: Commercial Account Director EMPLOYER: Five9 Inc LOCATION: San Ramon, CA (Hybrid) (hybrid) SALARY: $70K-$169K POSTED: 2025-10-07 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=5524826004 EXCERPT: Commercial Account Director San Ramon, CA (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Commercial Account Director is responsible for customer relationships and overall account strategy within a defined set of existing accounts. The Commercial Account Director's primary responsibility is establishing yourself as a trusted advisor. In doing so, drive new revenue opportunities of Five9's products and services. This is a hunting role; however, it comes with a hunting license for a clearly defined list of customers already doing business with Five9. A successful Commercial Account Director must be a self-starter with a closer mentality who will manage the relationships and drive new business while ensuring customer retention. We are looking for business athletes who are assertive team players - hungry, nimble, and intelligent - with the ability and willingness to close a mix of complex sales cycles, while maintaining the more day-to-day transactional business. Key Responsibilities: Customer Relationship Management: - Establish early credibility and cultivate strong relationships with existing customers to understand their business needs and challenges. Sales Strategy Development: - Collaborate with the Five9 team to develop a comprehensive sales strategy. Utilizing the wide range of talent that Five9 --- TITLE: Sr. Contact Center Specialist -Five9 EMPLOYER: McKesson Corporation LOCATION: CAN, ON, Mississauga (unspecified) SALARY: Not disclosed POSTED: 2026-06-11 K401_MATCH: yes (source-backed) K401_SOURCE_URL: https://www.askebsa.dol.gov/FOIA%20Files/2024/Latest/F_SCH_H_2024_Latest.zip APPLY_URL: https://mckesson.wd3.myworkdayjobs.com/External_Careers/job/CAN-ON-Mississauga/Sr-Contact-Center-Specialist--Five9_JR0148039 EXCERPT: Sr. Contact Center Specialist -Five9 CAN, ON, Mississauga posted: Posted Yesterday --- TITLE: Sr GTM Enablement Learning Program Manager - Services EMPLOYER: Five9 Inc LOCATION: United States (Remote) (remote) SALARY: $89K-$248K POSTED: 2026-02-26 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=5813338004 EXCERPT: Sr GTM Enablement Learning Program Manager - Services United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. To facilitate our continued rapid growth, Five9 is seeking a GTM Enablement Learning Program Manager to empower our GTM employees and leading partners to better sell and deploy Five9 solutions. This is a strategic position within the GTM Education organization and will report directly to our Manager, GTM Learning Programs. As a key contributor in our ability to deliver customer value at speed and scale, we are looking for a highly motivated, self-managed individual who can work with cross-functional teams to expand our GTM capabilities. A few major focus areas of this role are: - Develop strong relationships with key stakeholders and strategic partners to increase understanding of Five9 processes and capabilities - Drive successful GTM educational opportunities that drive strong sales and end-to-end customer engagement and retention through direct and partner efforts - Enhance Five9 processes to meet critical GTM requirements Key Responsibilities - Manage all day-to-day enablement and educational aspects of multiple strategic Five9 education projects for both internal and partner resources: - Serve as primary Five9 point of contact for education --- TITLE: Senior Technical Product Manager - Scale Tools for Implementation Partners EMPLOYER: Five9 Inc LOCATION: Porto, Portugal (Hybrid) (hybrid) SALARY: Not disclosed POSTED: 2026-06-03 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=6012351004 EXCERPT: Senior Technical Product Manager - Scale Tools for Implementation Partners Porto, Portugal (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. To complement our rapid growth, we are actively looking for a talented and experienced Senior Technical Product Manager to join our team. Five9's partner ecosystem is a key delivery channel for large, most complex enterprise CCaaS deployments in the world. These partners run multi-month, multi-million-dollar contact center transformation programs on behalf of enterprise clients, and the speed, reliability, and quality of those deployments depend directly on the tooling Five9 provides. This role is to evolve the partner tooling capabilities and make them future ready. You will own the product strategy and roadmap for the full suite of capabilities that partners use to deploy, configure, monitor, and support Five9: portals, implementation automation APIs, sandbox and pre-production environment management, partner-facing monitoring and health dashboards, support escalation tooling to deliver Five9 at enterprise scale. You will be the product owner for Five9's partner experience layer - the developer-facing and delivery-facing surface that sits between Five9's platform and the partners architect/engineer configuring large scale deployments. If you have built developer or partner tooling from platform perspective --- TITLE: Commercial Account Executive (San Ramon) EMPLOYER: Five9 Inc LOCATION: San Ramon, CA (Hybrid) (hybrid) SALARY: $40K-$77K POSTED: 2021-10-11 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=4137899004 EXCERPT: Commercial Account Executive (San Ramon) San Ramon, CA (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. To complement our rapid growth, we are actively looking for talented and experienced Net New Sales Representatives for our Commercial (Inside) Sales team. Five9 headquarters and Commercial Sales Team are located in San Ramon or San Francisco, California. We offer a very competitive base salary, generous monthly commissions/bonus, full benefits package, and stock options. Five9 is a high-energy environment with room for personal and professional growth. Key Responsibilities - Nurture and follow up on warm leads (no cold calls) - Build and manage a sales pipeline - Manage sales opportunities through all stages of the sales cycle - Identify, qualify, and close prospects; overcome objections through consultative approach - Meet and exceed monthly sales KPI's (key performance indicators) and monthly quota - Track and manage opportunities in Salesforce.com CRM following standard Five9 internal sales process - Articulate company value proposition - Be the subject matter expert on all services and products offered by Five9 - Maintain a positive attitude and be a team player Key Qualifications - Minimum of 5+ years of experience in direct sales --- TITLE: Opportunistic Hiring - AI EMPLOYER: Five9 Inc LOCATION: India, Bengaluru (unspecified) SALARY: Not disclosed POSTED: 2025-07-04 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=5579704004 EXCERPT: Opportunistic Hiring - AI India, Bengaluru Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Agentic Engineering Team Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 has led the cloud revolution in contact centers, helping organisations transition from legacy premise-based solutions to the cloud. The cloud contact center market has become the hot space for innovation in real-time communications, and is the tip of the spear for the application of Artificial Intelligence, especially Generative AI and Large Language Models (LLM). Five9 has established itself as a leader in this market and has recently launched its AI Agents, providing the next-generation of self-service and customer experience. Five9 is establishing an Agentic Engineering team in Bangalore, India. This team will sit on the bleeding edge of AI technology, and be responsible for the development of AI Agents on --- TITLE: Senior DevOps Engineer | IND EMPLOYER: Five9 Inc LOCATION: India, Bengaluru (unspecified) SALARY: Not disclosed POSTED: 2026-01-20 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=5775024004 EXCERPT: Senior DevOps Engineer | IND India, Bengaluru Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. About Five9 Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise‑based solutions to secure, scalable, and reliable cloud platforms. Our mission is to enable exceptional customer experiences by delivering highly reliable, secure, and innovative cloud solutions. About the Role We are seeking a Senior Kubernetes Engineer to help design, build, and operate our on‑premises and hybrid Kubernetes platform. This role is part of the Platform Engineering and Infrastructure Reliability teams and focuses on running Kubernetes at scale in bare‑metal and integrated environments. You will work extensively on automation, observability, performance tuning, and security to ensure our platform is resilient, maintainable, and ready for mission‑critical workloads. Key Responsibilities - Deploy and operate enterprise‑scale on‑premises Kubernetes clusters . - Automate cluster lifecycle and application delivery using Terraform, Helm, and GitOps tooling . - Tune Kubernetes clusters for performance on --- TITLE: Omnichannel Systems Administrator EMPLOYER: AXOS Financial INC LOCATION: Manila, Philippines (unspecified) SALARY: Not disclosed POSTED: 2026-05-12 K401_MATCH: yes (source-backed) K401_SOURCE_URL: https://www.askebsa.dol.gov/FOIA%20Files/2024/Latest/F_SCH_H_2024_Latest.zip APPLY_URL: https://axos.wd5.myworkdayjobs.com/Axos/job/Manila-Philippines/Omnichannel-Systems-Administrator_JR4088-2 EXCERPT: Omnichannel Systems Administrator Manila, Philippines Axos Business Center, Corp About This Job We are seeking a highly technical and detail oriented Omnichannel Systems Administrator to support, optimize, and expand our customer engagement ecosystem. This role focuses heavily on our Five9 telephony platform while ensuring seamless integration with Salesforce Sales Cloud and Service Cloud, custom development, and API driven workflows. Key Responsibilities Five9 & Omnichannel Platform Ownership Configure, maintain, and optimize Five9 call center solutions Diagnose and troubleshoot Five9 issues Build, test, and deploy enhancements Support additional omnichannel applications Salesforce & Integration Support Work within Salesforce ecosystem Troubleshoot integration points between Five9 and Salesforce Partner with Salesforce teams Technical Analysis & Troubleshooting Review logs and root cause analysis Perform impact analysis Conduct testing across environments Business Collaboration & Solutioning Work with stakeholders to define requirements Recommend enhancements Conduct trainings Required Skills & Qualifications Bachelor's degree in related field 1+ year working as a Salesforce Administrator Experience with Five9 or similar Hands‑on Salesforce troubleshooting exposure Understanding of API integrations SQL, Python/JavaScript familiarity Preferred Qualifications Experience configuring Five9 Exposure to cloud platforms Low‑code/no‑code tools Agile/Scrum About Axos Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We're a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers. Axos Financial is our holding company and is publicly traded on the New York Stock --- TITLE: Omnichannel Business Analyst EMPLOYER: AXOS Financial INC LOCATION: Manila, Philippines (unspecified) SALARY: Not disclosed POSTED: 2026-06-11 K401_MATCH: yes (source-backed) K401_SOURCE_URL: https://www.askebsa.dol.gov/FOIA%20Files/2024/Latest/F_SCH_H_2024_Latest.zip APPLY_URL: https://axos.wd5.myworkdayjobs.com/Axos/job/Manila-Philippines/Omnichannel-Business-Analyst_JR4089-3 EXCERPT: Omnichannel Business Analyst Manila, Philippines Axos Business Center, Corp About This Job We are looking for a collaborative, business focused Omnichannel Business Analyst to support and enhance our customer engagement platforms, including Five9, Salesforce Service Cloud, Salesforce Sales Cloud, and related omnichannel applications. This role is ideal for an analytical problem solver who excels at understanding business processes, gathering requirements, and translating needs into system capabilities. The analyst will partner closely with stakeholders across Operations, Technology, Product, and Vendor Teams to drive efficiency, improve customer interactions, and support adoption of our omnichannel tools. Key Responsibilities: Business Analysis & Process Optimization Partner with business stakeholders to understand workflows and opportunities for improvement Document business requirements, user stories, and process flows Identify optimization opportunities within agent workflows and customer experience paths Translate business needs into functional specifications Manage ADO backlog for Omnichannel team, including supporting Agile activities such as sprint planning Platform Support: Five9 & Salesforce Assist with light configuration changes in Five9 and Salesforce Support troubleshooting of Salesforce + Five9 connections Perform initial triage and collaborate with technical teams Help coordinate release activities and testing Vendor & Cross‑Functional Coordination Work closely with Five9, Salesforce, and other vendors Training, Change Management & Adoption Create user documentation, process guides, and training materials Conduct trainings, demos, and enablement workshops Encourage adoption of new features; gather user feedback Quality Assurance & Testing Develop and execute test scripts Validate cross‑platform functionality between Five9 and Salesforce Support user acceptance testing Required Skills & Qualifications Bachelor's degree in --- TITLE: Product Management Director – Outbound Contact Center Solutions EMPLOYER: Five9 Inc LOCATION: United States (Remote) (remote) SALARY: $135K-$398K POSTED: 2026-02-23 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=5811077004 EXCERPT: Product Management Director – Outbound Contact Center Solutions United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Product Management Director will play a critical role in evangelizing Five9's Outbound Contact Center SaaS solution to the market. This leader will bridge product strategy, customer engagement, and field enablement-ensuring Five9 remains the partner of choice for enterprises looking to drive proactive customer outreach. The role requires a balance of market-facing evangelism, customer discovery, and internal product leadership to align the roadmap with customer and market needs. Unlike traditional inbound contact centers, where the focus is on responding to customer-initiated interactions, outbound engagement is proactive-requiring precision, compliance, and business-driven use cases. The Director of Product Management - Outbound Solutions will champion Five9's outbound SaaS platform, helping enterprises leverage proactive communication to drive revenue, improve collections, enhance customer loyalty, and ensure compliance. Responsibilities: - Market Evangelism & Customer Engagement - Act as the face of Five9's outbound portfolio in customer meetings, executive briefings, and analyst sessions. - Discover and articulate high-value outbound use cases such as collections, payment reminders, surveys, proactive notifications, appointment confirmations, and digital campaign outreach . - Showcase how enterprises can --- TITLE: Principal Consulting Engineer - Contact Center - Five9 EMPLOYER: CDW Corporation LOCATION: Remote – USA (remote) SALARY: Not disclosed POSTED: 2026-06-10 K401_MATCH: yes (source-backed) K401_SOURCE_URL: https://www.askebsa.dol.gov/FOIA%20Files/2024/Latest/F_SCH_H_2024_Latest.zip APPLY_URL: https://cdw.wd5.myworkdayjobs.com/Careers/job/Remote--USA/Principal-Consulting-Engineer---Contact-Center---Five9_R26_00001830 EXCERPT: Principal Consulting Engineer - Contact Center - Five9 Remote – USA posted: Posted 2 Days Ago --- TITLE: Sr Software Engineer - IAM EMPLOYER: Five9 Inc LOCATION: India, Bengaluru (unspecified) SALARY: Not disclosed POSTED: 2026-04-09 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=5883371004 EXCERPT: Sr Software Engineer - IAM India, Bengaluru Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. About the Role We are actively looking for a Senior Software Engineer with experience working with Auth Systems, Security & Google Cloud Platform, to join our team. Five9 delivers market-leading up-time for its Contact Center application while constantly delivering new features and capabilities to highly demanding enterprise customers. This requires that Five9 continually enhances, updates and modernizes the Platform Services that the Contact Center Application runs on. This position requires excellent understanding of cloud software: how it's built, deployed, tested and managed. Key Responsibilities - Contribute to the next generation of Five9's modern SaaS platform enabling AI-driven customer engagement. - Design and develop highly available, scalable, and reliable microservices infrastructure. - Build and enhance Identity & Access Management (IAM) systems supporting OAuth, security tokens, SSO, federation, and customer/partner identities. - Apply cloud and open-source technologies to solve complex platform challenges. - Gain deep understanding of existing systems and contribute to architectural improvements. - Troubleshoot production issues and provide operational support across the software stack. - Collaborate with cross-functional engineering teams and drive technical excellence. Required Skills & Experience --- TITLE: Service Optimization Specialist EMPLOYER: Five9 Inc LOCATION: Manila, Manila, Philippines (Hybrid) (hybrid) SALARY: Not disclosed POSTED: 2026-06-11 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=6020532004 EXCERPT: Service Optimization Specialist Manila, Manila, Philippines (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Service Optimization Specialist will play a key role supporting clients, building and implementing projects, and act as a consultant to C-level contacts and operational teams for best practices in their Contact Center. Technical Account Management experience and ability to drive customer satisfaction is valuable, along with solution implementation, support, and sales engineering experience in the premise-based or cloud telecommunications software industry. Special consideration will be given to candidates that possess a background in both contact center operations and technology with a preference towards those that have experience with Five9 software and adjacent technologies Key Responsibilities: - Manage Non-Break Fix Cases ensuring complete satisfaction from a technical, business, and reporting perspective - Manage the day-to-day operational and tactical aspects of multiple customer implementations; effectively communicate plans, progress and status both internally and to the customer organization - Implement, troubleshoot and support the Five9 call center software solutions in a wide array of configurations and customer environments - Partner with Customers to optimize the Five9 call center software solution - Continually seek opportunities to increase customer satisfaction and deepen --- TITLE: Product Management Director – Workforce Engagement EMPLOYER: Five9 Inc LOCATION: United States (Remote) (remote) SALARY: $135K-$398K POSTED: 2026-05-30 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=6009628004 EXCERPT: Product Management Director – Workforce Engagement United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. We are seeking a Product Management Director - Workforce Engagement to lead the future of intelligent workforce engagement at Five9. This is an individual contributor (IC) role for a seasoned product leader who thrives in deep domain ownership, hands-on execution, and strategic influence without direct reports. In this pivotal role, you will shape the strategy and execution of Five9's Workforce Engagement Management (WEM) portfolio - spanning AI-driven Quality Management (QM) and Workforce Management (WFM) - transforming how contact centers evaluate interactions, optimize agent performance, forecast demand, and manage their workforce at scale. You will position Five9 as a leader in intelligent workforce engagement, delivering products that fundamentally change how organizations plan, manage, and continuously improve their contact center operations. We're looking for a visionary product leader who combines deep WEM domain expertise with hands-on experience in agentic AI, exceptional strategic thinking, and cross-functional influence. The ideal candidate brings a proven track record in QM and WFM product management, hands-on experience designing and building workforce engagement solutions, and a passion for solving complex operational problems through intelligent --- TITLE: Procurement Specialist II EMPLOYER: Five9 Inc LOCATION: Manila, Manila, Philippines (Hybrid) (hybrid) SALARY: Not disclosed POSTED: 2026-06-04 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=6014340004 EXCERPT: Procurement Specialist II Manila, Manila, Philippines (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. The Procurement Specialist supports Five9's global procurement organization by driving operational excellence across our Procure-to-Pay (P2P) processes. With a primary focus on supporting our Coupa platform operations, this role is critical to ensuring a seamless procurement experience for our internal stakeholders. You will partner closely with the Coupa Subject Matter Expert (SME) and serve as a frontline partner for cross-functional teams (e.g., Sales, Marketing, Legal, Finance, IT, Engineering, and other business units), guiding users through the procurement process, troubleshooting issues, and ensuring compliance with Five9's procurement policies. Responsibilities: - Coupa P2P Process Operations: Facilitate the PR>PO process for defined responsible areas ensuring purchase requests (PRs) purchase orders (POs), and Change Requests are processed efficiently, accurately, and in compliance with corporate policies - Internal User Support & Enablement: Act as a dedicated partner to internal business users. Provide day-to-day guidance, troubleshoot system issues, and assist with --- TITLE: Senior Mid-Market Account Director EMPLOYER: Five9 Inc LOCATION: United States (Remote) (remote) SALARY: $140K-$140K POSTED: 2026-03-05 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=5590960004 EXCERPT: Senior Mid-Market Account Director United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Senior Mid-Market Account Director is responsible for customer relationships and overall account strategy within a defined set of existing accounts. The Mid-Market Account Director's primary responsibility is establishing yourself as a trusted advisor. In doing so, drive new revenue opportunities of Five9's products and services. This is a hunting role; however, it comes with a hunting license for a clearly defined list of customers already doing business with Five9. A successful Mid-Market Account Director must be a self-starter with a closer mentality who will manage the relationships and drive new business while ensuring customer retention. We are looking for business athletes who are assertive team players - hungry, nimble, and intelligent - with the ability and willingness to close a mix of complex sales cycles, while maintaining the more day-to-day transactional business. Key Responsibilities: Customer Relationship Management: - Establish early credibility and cultivate strong relationships with existing customers to understand their business needs and challenges. Sales Strategy Development: - Collaborate with the Five9 team to develop a comprehensive sales strategy. Utilizing the wide range of talent that --- TITLE: Senior Corporate Counsel - Legal Transactions EMPLOYER: Five9 Inc LOCATION: United States (Remote) (remote) SALARY: $96K-$266K POSTED: 2026-04-28 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=5984081004 EXCERPT: Senior Corporate Counsel - Legal Transactions United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Location San Francisco Bay Area or Washington, D.C.; hybrid or remote work will be considered for the right candidate Role Overview Five9 is seeking an experienced commercial attorney for our in-house Transactions Legal Team within the Legal and Compliance organization. In this role, you will be pivotal in enabling Five9's revenue growth by supporting the company's sales and commercial operations. Your work will focus on drafting, reviewing, and negotiating complex commercial agreements for our cloud center platform, AI-enabled services, data processing, and security offerings. This position requires close collaboration with Sales and other cross-functional teams to support closure of complex commercial transactions and drive legal department initiatives in alignment with company --- TITLE: Sr Software Engineer - IDP | India EMPLOYER: Five9 Inc LOCATION: India, Bengaluru (unspecified) SALARY: Not disclosed POSTED: 2026-02-10 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=5798763004 EXCERPT: Sr Software Engineer - IDP | India India, Bengaluru Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. About the Role We are actively looking for a Senior Software Engineer with experience working with Auth Systems, Security & Google Cloud Platform, to join our team. Five9 delivers market-leading up-time for its Contact Center application while constantly delivering new features and capabilities to highly demanding enterprise customers. This requires that Five9 continually enhances, updates and modernizes the Platform Services that the Contact Center Application runs on. This position requires excellent understanding of cloud software: how it's built, deployed, tested and managed. Key Responsibilities - Contribute to the next generation of Five9's modern SaaS platform enabling AI-driven customer engagement. - Design and develop highly available, scalable, and reliable microservices infrastructure. - Build and enhance Identity & Access Management (IAM) systems supporting OAuth, security tokens, SSO, federation, and customer/partner identities. - Apply cloud and open-source technologies to solve complex platform challenges. - Gain deep understanding of existing systems and contribute to architectural improvements. - Troubleshoot production issues and provide operational support across the software stack. - Collaborate with cross-functional engineering teams and drive technical excellence. Required Skills --- TITLE: Support Technician EMPLOYER: Five9 Inc LOCATION: India, Chennai (unspecified) SALARY: Not disclosed POSTED: 2026-06-05 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=6015067004 EXCERPT: Support Technician India, Chennai Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Support Technician About Five9 Five9 is a leader in cloud-based contact center solutions and one of the Bay Area's fastest-growing companies. Headquartered in San Ramon, CA, we continue to expand globally and offer a high-energy environment with significant opportunities for personal and professional growth. Our competitive compensation package includes a base salary, monthly commissions/bonus, RSUs, and a full benefits package. Position Overview The Support Technician plays a critical role in ensuring smooth IT operations across Five9's offices and remote workforce. This position provides End-user IT support for the India office and remote users across North America, APAC, and EMEA , while also participating in global IT projects. You will interface with end-users across all business units and assist IT teams in troubleshooting issues related to systems, applications, and connectivity. Key Responsibilities - Serve as the first point of contact for IT support requests via Service Desk calls, tickets, and walk-ups, following documented processes and escalation procedures. - Provide IT troubleshooting for hardware, software, peripherals, and enterprise applications across global offices and remote users. - Manage ticketing systems, ensuring timely resolution and --- TITLE: Associate Customer Success Manager EMPLOYER: Five9 Inc LOCATION: United States (Remote) (remote) SALARY: $56K-$129K POSTED: 2025-06-25 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=5572265004 EXCERPT: Associate Customer Success Manager United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 is seeking a passionate and results-driven Customer Success Manager to join our dynamic team. As an Associate CSM, you will be the liaison between the customer and Five9 to address customer issues, concerns and questions and provide effective solutions in a reactive and non-designated manner. Key Responsibilities: - Being the trusted partner for the customer on use-case and product functionality - Quarterbacking experiences by various cross-functional teams at Five9, on behalf of the customer - Apply an understanding of Five9s products, services, and support processes - Ensure the timely and successful delivery of our solutions according to customer needs and objectives - Assist with high severity requests or issue escalations as needed Key Qualifications: - Experience in Customer Success, Account Management, Business Development, or another client-facing role preferred - Ability to discuss, understand, and work within complex project and processes - Proven ability to manage multiple projects at a time while paying strict attention to details - Excellent listening, verbal and written communication skills - Must be self-directed and self-motivated - BA/BS degree or higher Work Location: --- TITLE: Senior Software Engineer – Frontend (Digital) EMPLOYER: Five9 Inc LOCATION: India, Bengaluru (unspecified) SALARY: Not disclosed POSTED: 2026-05-12 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=5994398004 EXCERPT: Senior Software Engineer – Frontend (Digital) India, Bengaluru Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Role Overview As a Senior Software Engineer on the Digital Team, you will design, develop, and maintain frontend software solutions supporting Five9's digital initiatives. This role focuses on building scalable, reliable, and high-performance frontend applications. Our dedicated team is committed to optimizing user experiences, streamlining workflows, and enhancing productivity across the board. Whether empowering agents with intuitive interfaces, empowering supervisors with powerful management tools, or enabling seamless access to critical applications across multiple platforms, we strive to deliver with utmost efficiency and customer satisfaction. You will be responsible for developing, maintaining, and advancing the applications and component library across Five9. Responsibilities include software design and development, testing, and documentation across our React component library and applications. A passion for developing consistent, high-quality, and performant user interfaces is essential. The role also involves deep technical exploration of emerging technologies and partnering with product teams to bring innovative ideas into production. In addition, this position plays a key role in mentoring other engineers and driving frontend engineering best practices across Five9. How You Contribute - Build reusable, responsive, and --- TITLE: Software Engineer II (Frontend-Digital) | India EMPLOYER: Five9 Inc LOCATION: India, Bengaluru (unspecified) SALARY: Not disclosed POSTED: 2026-05-12 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=5994372004 EXCERPT: Software Engineer II (Frontend-Digital) | India India, Bengaluru Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Role Overview As a Senior Software Engineer on the Digital Team, you will design, develop, and maintain frontend software solutions supporting Five9's digital initiatives. This role focuses on building scalable, reliable, and high-performance frontend applications. Our dedicated team is committed to optimizing user experiences, streamlining workflows, and enhancing productivity across the board. Whether empowering agents with intuitive interfaces, empowering supervisors with powerful management tools, or enabling seamless access to critical applications across multiple platforms, we strive to deliver with utmost efficiency and customer satisfaction. You will be responsible for developing, maintaining, and advancing the applications and component library across Five9. Responsibilities include software design and development, testing, and documentation across our React component library and applications. A passion for developing consistent, high-quality, and performant user interfaces is essential. The role also involves deep technical exploration of emerging technologies and partnering with product teams to bring innovative ideas into production. In addition, this position plays a key role in mentoring other engineers and driving frontend engineering best practices across Five9. How You Contribute - Build reusable, responsive, and --- TITLE: Enterprise Customer Success Manager EMPLOYER: Five9 Inc LOCATION: United States (Remote) (remote) SALARY: $92K-$142K POSTED: 2024-03-08 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=5121289004 EXCERPT: Enterprise Customer Success Manager United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 is seeking a passionate and results-driven Customer Success Manager to join our dynamic team. As an Enterprise CSM, will be assigned to larger customers who typically have a broader portfolio of products and services. The Enterprise CSM positions themselves as overall relationship lead and customer's business partner. Along with retaining these customers, the CSM is tightly aligned with both the Technical Account Manager and the Account Director in expanding the portfolio of products these customers are leveraging. Many times, the Enterprise CSM also works cross-functionally to optimize their solution. Key Responsibilities: Customer-centric Focus: - Develop and maintain strong, long-lasting customer relationships by becoming a trusted advisor to a dedicated portfolio of clients - Collaborate with customers to define and track key performance metrics and ensure they are meeting their overall business objectives - Leverage knowledge of each customer account to d evelop and maintain a ccount -specific Success Plans - Provide regular updates, reporting, and periodic business reviews to customers and Five9 leadership on customer success outcomes and engagement - Identify and address any potential issues or --- TITLE: Strategic Sales Director - Midwest/Southeast EMPLOYER: Five9 Inc LOCATION: United States (Remote) (remote) SALARY: $126K-$321K POSTED: 2025-01-29 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=5430777004 EXCERPT: Strategic Sales Director - Midwest/Southeast United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. As a consultative sales professional, the Strategic Sales Director creates, identifies, and closes sales within a set of named accounts. The Strategic Sales Director helps solve the business needs of prospects and customers by aligning those needs and objectives with Five9's offerings. Once an opportunity has been closed, the Strategic Sales Director's job is to help manage the initial phases of post-sales support and ensure implementation is set up accordingly. This is achieved through the support of additional resources such as Technical Pre-Sales Support and Professional Services, whose goal is to help you close and delivery the Five9 solution. - How does the Strategic Sales Director role generate value for customers? - Gain a deep understanding of the prospect or customer's processes and problems - Ensure the right questions are being asked and answered - Obtain qualitative and quantitative data which can be leveraged by the sales support team to identify the right solution(s) - Justify all investments through compelling and customer-focused business cases - Determine next steps and turn strategic discussions into tactical implementations - What --- TITLE: Software Engineer II - VoIP – Global Voice | India EMPLOYER: Five9 Inc LOCATION: India, Bengaluru (unspecified) SALARY: Not disclosed POSTED: 2026-03-31 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=5840321004 EXCERPT: Software Engineer II - VoIP – Global Voice | India India, Bengaluru Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values every day results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Position Overview Our Global Voice Team is looking for a committed, experienced VoIP Engineer who is passionate about creating high-performing, scalable, and resilient mission-critical services that are the foundation of Five9's next-generation CCaaS voice platform. As a member of the team, you will play a key role in shaping the architecture and future of our voice core solution. Responsibilities - Participate in the design and definition of the Proxy Servers architecture for the CCaaS voice core solution - Write clean, maintainable code and automated tests for the Proxy Servers - Participate in an Agile Scrum team that practices DevOps - Ensure services are scalable, resilient, and performant --- TITLE: Senior Engineering Manager, AI Agents EMPLOYER: Five9 Inc LOCATION: India, Bengaluru (unspecified) SALARY: Not disclosed POSTED: 2026-05-12 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=5993913004 EXCERPT: Senior Engineering Manager, AI Agents India, Bengaluru Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Senior Engineering Manager, AI Agents The Company Join us in bringing joy to customer experience. Five9 is a leading provider of AI-enabled cloud contact center software. We are a publicly traded US company, generating over a billion US dollars a year in revenues. In our last earnings call, we reported that AI is now 11% of our enterprise subscription revenues, making us one of the largest vendors of enterprise AI for customer experience. If AI is the hot technology right now, and AI Agents are the hottest area of that technology, and Customer Experience (CX) is the most important application of AI Agents, Five9 is sitting at the pinnacle of the most innovative area of technology we've seen in twenty years. The Mission Our vision is nothing less than to reimagine the experience of connection between end users and the brands which serve them. We are doing so by reimagining the contact center software stack using AI Agents. Our AI agents will offer self-service which delights and accomplishes tasks at super-human speeds, while also blending in live human --- TITLE: Platform Engineer EMPLOYER: Five9 Inc LOCATION: United States (Remote) (remote) SALARY: $70K-$196K POSTED: 2026-03-14 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=5828558004 EXCERPT: Platform Engineer United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. We are actively seeking a Platform Engineer to join our Cloud Operations team. This is a high-impact role at the center of Five9's next-generation platform - you'll help shape the infrastructure, tooling, and developer experience that powers our cloud contact center at scale. We're looking for an engineer who thrives with high ownership, independently structures and executes complex problems with minimal direction, and brings intellectual curiosity and sound judgment to everything they build. Our developer tooling ecosystem is built in Go and Python. Candidates with Go experience will hit the ground running and have the opportunity to shape how we build and evolve that platform. Key responsibilities: - Design, build, and maintain public and private cloud infrastructure with a focus on reliability, scalability, and developer productivity - Build and maintain internal developer environment tooling, primarily in Go and Python, to accelerate engineering workflows and reduce friction across the SDLC - Drive automation initiatives that improve availability, reduce toil, and increase operational efficiency across Five9's cloud platform - Collaborate with Engineering teams to deliver high-quality software in a fast-paced environment, contributing --- TITLE: Integrated Marketing Manager (Contract) EMPLOYER: Five9 Inc LOCATION: United States (Remote) (remote) SALARY: Not disclosed POSTED: 2026-05-06 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=5987450004 EXCERPT: Integrated Marketing Manager (Contract) United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. This contract role will support the Five9 mission by helping develop creative marketing strategies that drive growth in the global market, focusing on defining and achieving alignment on the big bet topics for Five9 and striving to achieve consistency in the big bet campaign execution across all regions. You will work cross functionally to plan and execute best-in-class, integrated, data-driven marketing campaigns across paid media, social, analyst and influencers, unpaid media, digital, web, email, webinars, events and more. Cross-department collaboration and communication is essential in order to create a global campaign and ensure adoption across regions. You will also be expected to develop a deep understanding of the market to support planning and strategy for the Marketing team. This contract is for July 2026 to January 2027. Key Roles & Responsibilities - Be the interlock between Product Marketing and Regions on big bet topics and campaign definition - Manage individual marketing campaigns as prioritized - Alignment with digital: web and demand gen and AR/ PR teams for an integrated execution - Orchestrate content creation and execution across Product --- TITLE: Director, IT Infrastructure EMPLOYER: Five9 Inc LOCATION: Irving, TX (Hybrid) (hybrid) SALARY: $119K-$371K POSTED: 2026-06-02 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=6011818004 EXCERPT: Director, IT Infrastructure Irving, TX (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. We are looking for a Director of IT Infrastructure & Operations, who will be the leader accountable for the global infrastructure and operational backbone of Five9's internal IT - spanning networking, identity and access management, IT services, cloud services, and the Microsoft 365 platform. This is a strategic leadership role, not a hands-on engineering role. The leader in this seat sets the multi-year roadmap, builds and develops the team that executes it, runs a metrics-driven operation, and partners closely with Security, Engineering, Workplace, and business leaders to ensure Five9 employees have a secure, productive, and reliable computing environment wherever they work. The successful candidate will bring a rare combination of strategic vision, operational rigor, and people leadership. They will be equally comfortable in a Chief Information Officer (CIO) staff conversation about a three-year platform strategy and in a war-room incident review where minutes matter. They lead with data, drive through process, and develop talent. This role reports to our CIO Key Responsibilities - Strategy & Leadership • Own and execute the multi-year strategy and roadmap for global IT infrastructure --- TITLE: AI Applications Engineer II EMPLOYER: Five9 Inc LOCATION: India, Bengaluru (unspecified) SALARY: Not disclosed POSTED: 2026-05-07 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=5990637004 EXCERPT: AI Applications Engineer II India, Bengaluru Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Job Title: AI Applications Engineer II Location: Bangalore/ Chennai (Hybrid) About the Role We're looking for a passionate AI Applications Engineer II to join our growing Enterprise AI Team . In this role, you'll help manage, support, and optimize our Google Gemini Enterprise agentic AI platform , ensuring it operates securely, efficiently, and at scale across the organization. You'll spend most of your time focused on Gemini Enterprise platform administration, governance, and support , along with some dedicated time to enhancing/building/doing POC work on agentic and automation projects that furthers performance, user experience, and integration with Five9 enterprise systems. If you're driven by innovation, precision, and the opportunity to shape how AI supports a global business, this is the role for you. Key Responsibilities - Administer, configure, and optimize Gemini Enterprise and related AI agentic functionality to ensure seamless performance and compliance within Five9 environments. - Manage user provisioning, license assignments, access controls, and security policies , ensuring consistency with IT, Infosec and compliance governance standards. - Oversee appropriate Google Cloud Platform (GCP) resources - including Project services, AI/ML --- TITLE: Vice President, Data Science EMPLOYER: Five9 Inc LOCATION: United States (Remote) (remote) SALARY: $233K-$512K POSTED: 2025-12-23 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=5743985004 EXCERPT: Vice President, Data Science United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. As Vice President of Data Science, you will lead and grow our in-house data science team. This team is responsible for research, experimentation, data collection and curation, and data analysis that contributes to the performance of Five9's AI products. Tasks include evaluation of and selection of AI agent architectural frameworks, evaluation and comparison of LLM models across commercial and open source choices, model fine-tuning for dedicated tasks, prompt engineering, prompt structure and design, and composite model definitions and evaluations. The scale of Five9 provides a wealth of data that data science team has access to. The data science team is very much applied - their work directly makes its way into real products providing direct customer benefit. As lead of this team, you will take complete ownership of the technical and operational direction of the organization, including growing to team to meet increased demand for its capabilities. Key Responsibilities: - Technical Direction Setting: As an expert in the leading edge of AI and data science, you will direct the team on the methodologies, practices, algorithms, experiments and processes --- TITLE: Senior Software Engineer - Frontend - Core Design System EMPLOYER: Five9 Inc LOCATION: Porto, Portugal (Hybrid) (hybrid) SALARY: Not disclosed POSTED: 2026-05-06 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=5989670004 EXCERPT: Senior Software Engineer - Frontend - Core Design System Porto, Portugal (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The team The Core Applications team takes pride in providing exceptional support and innovative solutions for a diverse range of essential applications and tools, including our Nimbus component library. We have a passion for excellence. Our dedicated team is committed to optimising user experiences, streamlining workflows, and enhancing productivity across the board. Whether empowering agents with intuitive interfaces, empowering supervisors with powerful management tools, or enabling seamless access to critical applications via multiple platforms, we strive to deliver with utmost efficiency and customer satisfaction. Our mission is to shape the future of Five9, where innovation and collaboration go hand in hand as we strive to build a world-class ecosystem of integrated solutions that cater to the ever-evolving needs of our valued users. Role purpose This role of a Sr Software Engineer- Frontend in the Core Applications team is to develop, maintain, and advance the component library across Five9. Responsibilities include software design and development, testing and documentation across our React component library. A passion for developing consistent, high-quality, and performant user interfaces is --- TITLE: Desktop Systems Administrator I EMPLOYER: Five9 Inc LOCATION: Porto, Portugal (Hybrid) (hybrid) SALARY: Not disclosed POSTED: 2026-05-29 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=6009268004 EXCERPT: Desktop Systems Administrator I Porto, Portugal (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Desktop Support Administrator is responsible for managing desktop-related support issues for the Porto office and remote users across Europe. The role interfaces with end-users across all business units at multiple levels and assists IT support personnel in troubleshooting server and network failures. The position allows for participation in global projects, providing an opportunity for the individual to collaborate with colleagues from other Five9 sites. The Desktop Support Administrator is integral to smooth operations of the IT Service Desk and must wear many hats to be successful. The position will require off-hours support, with occasional weekends and evenings as necessary. Major Responsibilities: - Serve as the escalation point of contact for resolving desktop and laptop-related issues in a 1,000+ user enterprise. - Respond to Service Desk calls, walk-ups, incidents, and tasks, following internal procedures and escalation processes through our ticketing system. - Administer and support enterprise-level solutions for managing computing devices within the Five9 global organization. - Troubleshoot, research, diagnose, document, and resolve technical issues related to the client compute environment and infrastructure in a timely manner. - --- TITLE: Software Engineer II – Global Voice (C++) | India EMPLOYER: Five9 Inc LOCATION: India, Bengaluru (unspecified) SALARY: Not disclosed POSTED: 2026-03-31 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=5840323004 EXCERPT: Software Engineer II – Global Voice (C++) | India India, Bengaluru Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values every day results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Our Global Voice Team is looking for a committed, experienced Software Engineer II who is passionate about creating high-performing, scalable, and resilient mission-critical services that form the foundation of Five9's next-generation contact center platform. You will have the opportunity to combine your existing expertise with new learnings, crafting bespoke solutions that serve our customers and partners. Responsibilities: - Participate in an Agile Scrum team that practices DevOps. - Write clean, well-documented code and corresponding tests. - Deliver your code as part of an overall solution running in the public cloud. - Develop and enhance our Media Server to support real-time integrations with Large Language Models (LLMs) and other --- TITLE: Senior C++ Software Engineer - Global Voice | India EMPLOYER: Five9 Inc LOCATION: India, Bengaluru (unspecified) SALARY: Not disclosed POSTED: 2026-03-31 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=5840319004 EXCERPT: Senior C++ Software Engineer - Global Voice | India India, Bengaluru Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values every day results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Our global voice team is looking for a committed, experienced Senior Software Engineer who is passionate about creating high-performing, scalable, and resilient mission-critical services that are the foundation of Five9's next-generation contact center platform. You will have the opportunity to combine what you already know with new learnings, crafting a bespoke solution that serves our customers and partners. Key Responsibilities - Participate in an Agile scrum team which practices DevOps. - Write clean and well-documented code and tests. - Deliver your code as part of an overall solution running in the public cloud. - Develop and enhance our Media Server to support real-time integrations with Large Language Models --- TITLE: Sr AI Software Engineer EMPLOYER: Five9 Inc LOCATION: India, Bengaluru (Hybrid) (hybrid) SALARY: Not disclosed POSTED: 2026-06-10 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=6018265004 EXCERPT: Sr AI Software Engineer India, Bengaluru (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. About the Role We are looking for a Senior Frontend Engineer to join the AI team at Five9, building tools that enable 3rd-party Contact Center and call recording platform customers to integrate with Five9's AI capabilities. You will own the frontend of a standalone AI application used by enterprise customers and sales teams, working closely with product, AI, and backend engineering to deliver fast, reliable, and intuitive experiences in a real-time contact center environment. What You'll Do - Build and maintain the AI Standalone frontend application, including data ingestion, mapping, and transformation workflows - Develop real-time UI features using WebSocket and streaming protocols for live agent and supervisor experiences - Design and deliver desktop applications (Electron or equivalent) alongside web-based interfaces where the use case demands it - Design intuitive interfaces for non-technical operations and sales users working with contact center data - Implement scalable frontend architectures including Microfrontend patterns for modular, multi-team codebases - Collaborate with backend and AI platform teams on integration patterns for real-time data and AI-driven features - Build and maintain CI/CD pipelines, automated --- TITLE: Senior Engineering Manager | IND EMPLOYER: Five9 Inc LOCATION: India, Bengaluru (Hybrid) (hybrid) SALARY: Not disclosed POSTED: 2026-06-11 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=6020132004 EXCERPT: Senior Engineering Manager | IND India, Bengaluru (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Team Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. The cloud contact center market has become the hot space for innovation in real-time communications and is the tip of the spear for the application of Artificial Intelligence, especially Generative AI and Large Language Models (LLM). Our Studio Product Engineering team is responsible for developing a suite of leading-edge AI products built upon industry-leading AI tech from vendors like OpenAI, Google, IBM Watson and Amazon and integrate into Five9 wider well-developed microservices platform. Our vision is nothing less than to reimagine the experience of connection between end users and the brands which serve them. Our AI agents will offer self-service which delights and accomplishes tasks at super-human speeds, while also blending in live human agents for the many cases when a human touch is needed. Our AI agents will assist the live agents too and help supervisors and managers get the most out of their mix of human and AI labor. Role Purpose As a Senior --- TITLE: Software Engineer II (Backend -Digital) | India EMPLOYER: Five9 Inc LOCATION: India, Bengaluru (unspecified) SALARY: Not disclosed POSTED: 2026-05-12 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=5994337004 EXCERPT: Software Engineer II (Backend -Digital) | India India, Bengaluru Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Role Purpose As a Senior Software Engineer on the Digital Team, you will design, develop, and maintain backend software solutions supporting Five9's digital initiatives. This role focuses on building scalable, reliable, and high-performance backend systems that power end-to-end platform capabilities. You will be responsible for backend architecture, service design, implementation, testing, and documentation. Working closely with product owners and key stakeholders, you will translate requirements into robust backend services and APIs. The role also involves deep technical exploration of emerging technologies and partnering with product teams to bring innovative ideas into production. In addition, this position plays a key role in mentoring other engineers and driving backend engineering best practices across Five9. How You Contribute - Leverage strong expertise in programming languages, frameworks, and development methodologies to solve complex backend and distributed-systems challenges. - Write high-quality, efficient, and maintainable backend code by following best practices and contributing to core services, APIs, and platform capabilities. - Comfortable leveraging agentic coding tools and AI-assisted development environments to enhance productivity and code quality. - Troubleshoot and resolve complex production --- TITLE: Software Engineer II - Backend EMPLOYER: Five9 Inc LOCATION: Porto, Portugal (Hybrid) (hybrid) SALARY: Not disclosed POSTED: 2026-05-22 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=6003517004 EXCERPT: Software Engineer II - Backend Porto, Portugal (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Role Purpose As a Software Engineer II on the Digital Team, you will design, develop, and maintain backend software solutions supporting Five9's digital initiatives. This role focuses on building scalable, reliable, and high-performance backend systems that power end-to-end platform capabilities. You will be responsible for backend architecture, service design, implementation, testing, and documentation. Working closely with product owners and key stakeholders, you will translate requirements into robust backend services and APIs. The role also involves deep technical exploration of emerging technologies and partnering with product teams to bring innovative ideas into production. In addition, this position plays a key role in mentoring other engineers and driving backend engineering best practices across Five9. How You Contribute - Leverage strong expertise in programming languages, frameworks, and development methodologies to solve complex backend and distributed-systems challenges. - Write high-quality, efficient, and maintainable backend code by following best practices and contributing to core services, APIs, and platform capabilities. - Comfortable leveraging agentic coding tools and AI-assisted development environments to enhance productivity and code quality. - Troubleshoot and resolve complex production and --- TITLE: Senior Software Engineer – Backend (Digital) | India EMPLOYER: Five9 Inc LOCATION: India, Bengaluru (unspecified) SALARY: Not disclosed POSTED: 2026-05-12 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=5994251004 EXCERPT: Senior Software Engineer – Backend (Digital) | India India, Bengaluru Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Role Purpose As a Senior Software Engineer on the Digital Team, you will design, develop, and maintain backend software solutions supporting Five9's digital initiatives. This role focuses on building scalable, reliable, and high-performance backend systems that power end-to-end platform capabilities. You will be responsible for backend architecture, service design, implementation, testing, and documentation. Working closely with product owners and key stakeholders, you will translate requirements into robust backend services and APIs. The role also involves deep technical exploration of emerging technologies and partnering with product teams to bring innovative ideas into production. In addition, this position plays a key role in mentoring other engineers and driving backend engineering best practices across Five9. How You Contribute - Leverage strong expertise in programming languages, frameworks, and development methodologies to solve complex backend and distributed-systems challenges. - Write high-quality, efficient, and maintainable backend code by following best practices and contributing to core services, APIs, and platform capabilities. - Comfortable leveraging agentic coding tools and AI-assisted development environments to enhance productivity and code quality. - Troubleshoot and resolve complex --- TITLE: Principal Product Manager, Google Gemini Enterprise for Customer Experience (GECX) EMPLOYER: Five9 Inc LOCATION: United States (Remote) (remote) SALARY: $135K-$398K POSTED: 2026-05-07 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=5991080004 EXCERPT: Principal Product Manager, Google Gemini Enterprise for Customer Experience (GECX) United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. We are seeking Principal Product Manager, Google Gemini Enterprise for Customer Experience (GECX) to lead seamless integration of Five9 contact center services with Google GECX that includes Agent Assist, Conversational Insights and Quality AI. In this pivotal role, you will shape the strategy and transformation beyond simple digital interactions and passive tools to AI agents that can execute complex, multi-step actions autonomously across every consumer touchpoint. As a principal-level product leader, you will drive innovation at the intersection of user experience, digital channels, and artificial intelligence. You'll position Five9 as the undisputed leader in intelligent customer experience. We're looking for a visionary product leader who combines deep technical expertise with exceptional strategic thinking and stakeholder influence. The ideal candidate brings a proven track record in user experiences, digital channels, AI/ML product management, and a passion for solving complex problems through AI. This position is based in our US offices with hybrid work arrangements. You will lead and collaborate with a global team spanning the United States, Portugal, and India. What You'll Do --- TITLE: Solution Engineer - Hypercare Team EMPLOYER: Five9 Inc LOCATION: Manila, Manila, Philippines (Hybrid) (hybrid) SALARY: Not disclosed POSTED: 2025-11-12 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=5705441004 EXCERPT: Solution Engineer - Hypercare Team Manila, Manila, Philippines (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Solution Engineer - Hypercare Team Overview of Job Function: At Five9, the Solutions Engineer (SE) is a senior member of the Hypercare team. As a Solutions Engineer, you will be the point of contact for assigned Hypercare customers and will provide them with advanced-level technical support. You manage high-impact technical cases, ensuring that all break/fix issues are resolved in accordance with customer's service agreements. Collaborates with Technical Support Engineers (TSEs), who are often in charge of many of Hypercare customers' technical support cases, to guarantee timely status updates, customer communication, duplication, and root cause resolution. You cultivate relationships with key customer stakeholders and internal Five9 teams to facilitate effective communication. Principal Duties and Essential Responsibilities: - Operates as the lead point of contact for all matters specific to Hypercare customers. - Builds and maintains strong, long-lasting customer relationship. - Ensures the timely and successful delivery of solutions. - Clearly communicates the progress of weekly and monthly initiatives to both internal and external stakeholders. - Prepares cases analyses, employing data trends to analyze behavior patterns, preempting potential --- TITLE: Senior People Partner EMPLOYER: Five9 Inc LOCATION: San Ramon, CA (Hybrid) (hybrid) SALARY: $82K-$230K POSTED: 2026-05-15 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=5997191004 EXCERPT: Senior People Partner San Ramon, CA (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 is harnessing the power of AI to redefine the customer experience industry and our future. To complement our transformation, we are actively seeking a talented and experienced Senior People Partner to be a strategic driver of our People initiatives, aligning them with the critical priorities of our business units. As our Sr. People Partner, you will be a vital member of the People leadership team, entrusted to own and execute talent strategies that unlock the full potential of our teams. You have a “roll up your sleeves” mentality, paired with the strategic foresight to solve complex problems and deliver impactful results. You are passionate about understanding the intricacies of the business model and providing data-driven perspectives that empower leaders to build and scale high-performing, high-density teams. In this role, you will cultivate influential relationships across the organization, guiding critical management decisions, championing our employees, and strategically anticipating and responding to the cultural and organizational dynamics of a company in transformation. This is a hybrid role, three days a week in office is required. Key Responsibilities: - Strategic --- TITLE: Associate Solution Consultant EMPLOYER: Five9 Inc LOCATION: United States (Remote) (remote) SALARY: $48K-$112K POSTED: 2026-05-28 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=6008215004 EXCERPT: Associate Solution Consultant United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Solution Consultants are team players who can create product demonstrations to prospects, customers, and partners (everyone from developers to project managers to C-level executives) on the best ways to build and deploy applications on the company for their teams. They are involved in all stages of the customer's lifecycle and are comfortable using presentations, email, and phone to connect with customers. Solution Consultants should be high energy evangelists of the product, empathize with customers' business needs, and quickly discern technical challenges by asking detailed and clarifying questions and presenting solutions that solve those needs. Ideal candidate has the rare combination of technical savviness and business acumen and is looking for a career that can utilize both. As a Sales Engineer, you will hone these skills by advising a diverse set of customers and partners on what is possible using the company's platform. Responsibilities - Support the sales team, RFP team, and operations team as the key technical advisor and SME for the Five9 contact center. - Support the sales team in helping prospects and partners understand what is possible --- TITLE: Senior Director, Network Reliability EMPLOYER: Five9 Inc LOCATION: United States (Remote) (remote) SALARY: $136K-$448K POSTED: 2026-05-20 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=6001968004 EXCERPT: Senior Director, Network Reliability United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 is rebuilding leadership for its network function and needs a senior technical leader to take ownership of the entire environment. The right candidate will have led production networks at scale, built teams that engineer and operate those systems, and helped organizations evolve from click-ops into true engineering-driven operating models. If you have not done that work yourself, this is not the right role. Modernization is already underway, but the current team is short-handed and lacks several key skills. The person stepping into this role should expect that situation, stabilize the urgent work quickly, and begin rebuilding both the team and the operating model against clear and measurable timelines. This is a player-coach role. You should stay close enough to the work to keep your judgment sharp and the team accountable and be willing to set the standard by example when needed. At the same time, you must step out of the critical path quickly enough that the team is not dependent on one person to make decisions or push changes forward. Carrying part of the senior technical --- TITLE: Staff Software Engineer - Frontend | Digital EMPLOYER: Five9 Inc LOCATION: India, Bengaluru (Hybrid) (hybrid) SALARY: Not disclosed POSTED: 2026-05-19 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=6000091004 EXCERPT: Staff Software Engineer - Frontend | Digital India, Bengaluru (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. *]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" data-turn-id="request-WEB:e258a51d-590c-4fd8-aba7-f1798981ff67-0" data-turn-id-container="request-WEB:e258a51d-590c-4fd8-aba7-f1798981ff67-0" data-testid="conversation-turn-2" data-scroll-anchor="false" data-turn="assistant"> The Opportunity As a Staff Software Engineer on the Digital Team, you will design, develop, and maintain frontend software solutions supporting Five9's digital initiatives. This role focuses on building scalable, reliable, and high-performance frontend applications. Our dedicated team is committed to optimizing user experiences, streamlining workflows, and enhancing productivity across the board. Whether empowering agents with intuitive interfaces, equipping supervisors with powerful management tools, or enabling seamless access to critical applications across multiple platforms, we strive to deliver with efficiency and customer satisfaction. You will be responsible for developing, maintaining, and advancing applications and component libraries across Five9. Responsibilities include software design and development, testing, and documentation across our React component library and applications. A passion for developing consistent, high-quality, and performant user interfaces is essential. The role also involves deep technical exploration of emerging technologies and partnering with product teams to bring innovative ideas into production. In addition, this position plays a key role in mentoring engineers and driving frontend engineering best practices across Five9. --- TITLE: Product Operations Manager EMPLOYER: Five9 Inc LOCATION: Manila, Manila, Philippines (Hybrid) (hybrid) SALARY: Not disclosed POSTED: 2026-03-03 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=5817240004 EXCERPT: Product Operations Manager Manila, Manila, Philippines (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Product Operations Manager - Customer Beta Programs Five9 is seeking an experienced and dynamic Product Operations Manager to become a pivotal member of our Product Management department. This role focuses on administration and coordination of beta programs with internal teams and customers. The ideal candidate will possess a robust background in project management, with a demonstrable ability to coordinate teams and lead projects to completion. Enterprise software experience preferred. Key Responsibilities: - Beta Program Administration: Working closely with internal teams, understand and provide up to date tracking of all work items associated with Beta program readiness, as well as customer status in beta. - Communication: Facilitate regular meetings with internal and customer teams to ensure tasks are being completed on time - Documentation: Ensure documentation on particular beta programs is maintained, up to date, and accessible to the correct parties. - Feedback: Ensure accurate collection of customer feedback on beta programs and communication to relevant parties Key Qualifications: - 3+ years of direct experience in Project Management, enterprise software experience preferred such as SaaS, CX (Customer Experience) Software, --- TITLE: AVP, Enterprise Sales West EMPLOYER: Five9 Inc LOCATION: United States (Remote) (remote) SALARY: $170K-$264K POSTED: 2026-04-06 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=5850311004 EXCERPT: AVP, Enterprise Sales West United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The AVP West will lead a team of Regional Vice Presidents (RVP) who lead teams our enterprise net new segment to expand new logos for Five9. The ideal candidate has demonstrated leadership through 10% YoY growth of their own selling teams and developed individual contributors into managers and directors. This person will have an excellent track record of closing revenue in the technology and software industry. This person is an excellent story teller, focuses on impact and value to customers and prospects, is a critical thinker, and holds their teams accountable to success. This person thinks with a growth mindset and is a change agent. This role will report directly to the Chief Revenue Officer and will be based in the US, ideally in the western territory. The AVP will lead a team of Regional Vice Presidents in/around the West US. Key Responsibilities: - Guide and manage activities of the RVP to ensure company revenue goals and objectives are exceeded - Ensure each team member is prospecting, conducting discovery calls, organizing demonstrations, building a pipeline, and moving opportunities --- TITLE: RVP, Sales - East Coast EMPLOYER: Five9 Inc LOCATION: United States (Remote) (remote) SALARY: $143K-$332K POSTED: 2026-04-13 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=5968849004 EXCERPT: RVP, Sales - East Coast United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 is rewiring the contact center industry with AI that actually works - and we need a proven enterprise sales leader to own a high-growth territory, build an elite team of new-logo hunters, and put up numbers that turn heads. If you've built winning teams, closed complex deals at the C-suite, and thrive in the messy, high-stakes world of enterprise software, keep reading. East Coast - Michigan, Ohio, Indiana, Kentucky, Tennessee, Virginia, West Virginia, DC, Maryland or Delaware What You'll Own - Lead, coach, and push a team of Enterprise Sales Directors to exceed revenue targets - not just hit them. - Drive new logo acquisition across the region; this is a hunting role and your team's output reflects your intensity. - Be in the field - at least two customer-facing meetings per rep per month; you close alongside your team, not behind a dashboard. - Build and execute a regional business plan across direct, channel, and partner motions to stack a healthy, predictable pipeline. - Own forecast accuracy in Clari - commits mean something on your --- TITLE: Senior Director, Infrastructure Architecture & Engineering EMPLOYER: Five9 Inc LOCATION: United States (Remote) (remote) SALARY: $136K-$448K POSTED: 2026-05-20 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=6000547004 EXCERPT: Senior Director, Infrastructure Architecture & Engineering United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 is investing in the leadership of its platform function. We want someone who runs this like a software product organization. Infrastructure architects who use code on the side won't make it here. You will have deployed platforms that real developers consume. Versioned modules. Real release cadence. Deprecation done right. Consumers who pin to interfaces because they trust them. You will have built and run end-to-end pipelines where build, test, security, deploy, observe, rollback, and upgrade are first-class concerns. If you spent your career drawing diagrams and handing them off, this isn't the seat for you. The infrastructure as a service (IaaS) platform function is being reshaped, the team is being built up, and modernization is already in motion. Today the platform work is fragmented across reporting lines and skill sets. The right person walks in expecting that, gets the urgent work stable, and starts shaping the team and the operating model on a clock we can measure. This is a player-coach leadership role requiring strong technical judgment, hands-on engagement in architecture and engineering practices, and --- TITLE: Professional Services Program Manager EMPLOYER: Five9 Inc LOCATION: United States (Remote) (remote) SALARY: $70K-$196K POSTED: 2026-03-10 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=5823597004 EXCERPT: Professional Services Program Manager United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Join our Professional Services as a Professional Services Program Manager. In this role, you'll do more than just implement solutions, you will be the critical link ensuring our customers achieve maximum value, directly contributing to their success and our business growth. We are looking for a self-driven individual who thrives on solving complex challenges and is passionate about delivering an exceptional customer experience. Key Responsibilities: - Lead and manage all day-to-day operational and tactical aspects for multiple Implementation projects with a focus on time, scope, and budget. - Effectively communicate plans, progress and status updates to both internal staff and customer stakeholders. - Collaborate with associated project managers and partners to ensure a streamlined implementation of all products. - Identify project risks and implement appropriate mitigation plans. - Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization. - Maintain and update all internal applications associated with implementation projects. - Articulate the value of Five9's Professional Services through presentations, demonstrations and open discussion with customers. Key Qualifications: --- TITLE: Test Automation Manager (DevOps) EMPLOYER: Five9 Inc LOCATION: India, Bengaluru (unspecified) SALARY: Not disclosed POSTED: 2026-05-04 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=5987359004 EXCERPT: Test Automation Manager (DevOps) India, Bengaluru Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Job Summary Five9 is seeking an experienced and passionate hands-on Test Automation Manager to lead a talented team of test engineers in India. The ideal candidate will be a strong technical leader with a proven track record in both people management and the design and implementation of cutting-edge test automation frameworks. You will be responsible for mentoring your team, ensuring the quality of our production systems, and driving the adoption of innovative practices, including AI-powered testing solutions. Key Responsibilities - Team Leadership & Mentoring: - Lead, mentor, and manage a team of 5-8 test automation engineers, fostering a culture of technical excellence, collaboration, and continuous improvement. - Conduct regular performance reviews, provide constructive feedback, and support the career development of your team members. - Production Support: - Participate in an on-call roster to provide critical support for production systems during the India time zone, ensuring system stability and reliability. - Lead the team in troubleshooting and resolving production issues in a timely and efficient manner and acting as point of contact for escalations in India. - Test Automation Strategy --- TITLE: Senior C++ Software Engineer - Global Voice EMPLOYER: Five9 Inc LOCATION: Porto, Portugal (Hybrid) (hybrid) SALARY: Not disclosed POSTED: 2026-02-16 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=5804910004 EXCERPT: Senior C++ Software Engineer - Global Voice Porto, Portugal (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Our global voice team is looking for a committed, experienced Senior Software Engineer who is passionate about creating high performing, scalable, and resilient mission critical services that are the foundation of Five9's next generation contact center platform. You will have the opportunity to combine what you already know with new learnings, crafting a bespoke solution that serves our customers and partners. Additionally, for candidates interested in leadership, this role offers an optional, supported pathway to transition into a future engineering management position. Responsibilities: - Participate in an Agile scrum team which practices DevOps. - Write clean and well-documented code and tests. - Deliver your code as part of an overall solution running in the public cloud. - Develop and enhance our Media Server to support real-time integrations with Large Language Models (LLMs) and other AI services. - (Optional) For those pursuing the management track: Mentor team members, lead technical initiatives, and progressively take on team leadership responsibilities. Required Skills: - 5+ years professional experience in software development, with some being written in C and/or C++. --- TITLE: Cloud Governance Engineer | India EMPLOYER: Five9 Inc LOCATION: India, Bengaluru (unspecified) SALARY: Not disclosed POSTED: 2026-05-07 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=5990553004 EXCERPT: Cloud Governance Engineer | India India, Bengaluru Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Key Responsibilities: - Develop and implement governance strategies, policies, frameworks, and procedures in a multi-cloud environment (GCP, AWS, Azure) to standardize business operations and ensure compliance with regulatory requirements and regulations (SOC 2, HIPAA, GDPR, FedRAMP) - Work with security teams to effectively enforce Identity and Access Management (IAM) policies and network security best practices across the organization - Develop and maintain dashboards that would track cloud governance metrics such as security posture, timely key rotation, and compliance - Collaborate with diverse stakeholders to identify service level objectives (SLOs), key performance indicators (KPIs), and metrics for measuring operational efficiency and compliance - Work closely with IT, Finance, Security, DevOps, Cloud Architects, and Product Engineering development teams to maintain consistent governance controls across all environments * This position is based out of one of the offices of our affiliate Acqueon Technologies in India, and will adopt the hybrid work arrangements of that location. You will be a member of the Acqueon team with responsibilities supporting Five9 products, collaborating with global teammates based primarily in the United States. Requirements: - --- TITLE: Legal Director, Legal Transactions EMPLOYER: Five9 Inc LOCATION: United States (Remote) (remote) SALARY: $156K-$324K POSTED: 2026-05-07 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=5991118004 EXCERPT: Legal Director, Legal Transactions United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 is looking to add a world-class commercial attorney to join its legal and compliance team. Location Location: San Ramon, CA, Dallas, TX or East Coast preferred; hybrid or remote work will be considered for the right candidate. If hybrid, 3 days a week (M, W, TH) in office is required based on location Key Responsibilities The attorney will own the execution of day-to-day sales and commercial legal process activity. This role will partner closely the sales team, as well as reseller-, finance-, sales-operations-, account management and other teams to execute on company business objectives and drive legal departmental initiatives. The ideal candidate is an individual who thrives in a sales environment, has excellent written and verbal skills and a proven ability to work collaboratively in a team setting. Strong interpersonal skills are also key to success in the role, as is the ability to work under strict timelines. The attorney will leverage their experience negotiating and drafting complex sales transactions, including SaaS (or Contact Center as a Service) agreements with a variety of customers and partners including --- TITLE: Sr. Data Engineer EMPLOYER: Five9 Inc LOCATION: India, Bengaluru (Hybrid) (hybrid) SALARY: Not disclosed POSTED: 2026-06-11 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=6010961004 EXCERPT: Sr. Data Engineer India, Bengaluru (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. About the Job We are building a Customer Data Platform (CDP) designed to unlock the full potential of customer experience (CX) across our products and services. This role offers the opportunity to design and scale a platform that unifies customer data from multiple sources, ensures data quality and governance, and provides a single source of truth for analytics, personalization, and engagement. As a key member of the data engineering team, you will architect and implement the pipelines, storage layers, and integrations that power our CDP. You'll work with product, data science, and engineering stakeholders to deliver a robust platform that supports real-time decision-making, personalization at scale, and actionable customer insights. This is a high-impact, hands-on engineering role where you'll shape the data foundation that directly influences how we understand and serve our customers. What You Will Be Doing - Design and implement Five9's Customer Data Platform solutions and enable production use cases for customers - Design and develop highly scalable and resilient services for ingesting large-scale datasets - Demonstrate strong ownership by ensuring operational excellence with a sharp focus --- TITLE: Vice President, Engineering and AI Innovations EMPLOYER: Five9 Inc LOCATION: United States (Remote) (remote) SALARY: $233K-$512K POSTED: 2025-12-23 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=5744018004 EXCERPT: Vice President, Engineering and AI Innovations United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. As VP of Engineering, AI Innovations, you will lead the our team of talented software developers that are responsible for Five9's AI Insights, Agent Assist and GenAI Studio products. These products are in widespread usage today. You will be responsible for directing the next phase of the evolution of these products, significantly expanding their feature sets, improving their capabilities with the latest and greatest in AI technologies, and expanding their reach to more customers with better scale and enterprise capability. You'll take end-to-end ownership, from development through operations. Required Work Experience: - 10+ years experience in engineering management. - Experience leading Engineering delivery for Customer Experience AI products, including Agent Assistance, AI Agents, and Conversational Analytics. Required Skills - Technical Skills AI / ML / GenAI Expertise - Deep understanding of modern AI architectures: LLMs, RAG systems, embeddings, vector databases, multimodal models. - Practical experience integrating LLMs into production systems, including prompt orchestration, function calling, structured outputs, and multi-agent workflows. - Familiarity with model evaluation, A/B testing, safety techniques, latency/throughput trade-offs, and observability for AI systems. --- TITLE: Senior Manager, Engineering - AI Agents EMPLOYER: Five9 Inc LOCATION: San Francisco, CA (Hybrid) (hybrid) SALARY: $133K-$392K POSTED: 2026-05-05 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=5988928004 EXCERPT: Senior Manager, Engineering - AI Agents San Francisco, CA (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Senior Manager, Engineering - AI Agents will lead the development and delivery of Five9's AI Agent software platform, which provides customers with fully autonomous self-service agents for customer support, sales, and services use cases in the contact center. This is one of the hottest areas of application for AI Agent technology! This role is responsible for building and managing a high-performing engineering team that develops scalable, reliable, and production-grade AI-powered systems used in real-time customer conversations. You will be responsible for hiring and developing engineers, improving engineering processes, and enabling strong execution across the software development lifecycle. While this is a management role rather than an individual contributor position, the ideal candidate will bring strong technical credibility with engineers and guide architecture discussions, technical decisions, and engineering best practices. You will collaborate closely with Product, SRE, Support, and other engineering teams to deliver an enterprise-grade platform while fostering a culture of operational excellence, ownership, and customer empathy. This role is hybrid. 3 days a week (M, W, TH) in our San Francisco office is --- TITLE: Senior Certinia PSA Cloud Administrator EMPLOYER: Five9 Inc LOCATION: India (Remote) (remote) SALARY: Not disclosed POSTED: 2026-03-27 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=5839051004 EXCERPT: Senior Certinia PSA Cloud Administrator India (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Senior Certinia Professional Services (PSA) Cloud Administrator - India Join us in bringing joy to customer experience. Five9 is a leading provider of cloud customer experience software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our people- and team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. To support our continued growth, we are seeking a Senior Certinia PSA Cloud Administrator to join our Business Technology Applications Delivery team. This senior role will be the technical owner and primary hands‑on admin for our mission‑critical Professional Services Automation (PSA) and Customer Success solutions built on Salesforce and Certinia (FinancialForce). The ideal candidate combines deep solution mindset with advanced PSA Administration skills and Salesforce Admin skills and has a strong track record building scalable solutions for high‑growth SaaS organizations. Key Responsibilities - Serve as the lead developer for PS Cloud initiatives, guiding solution design, defining technical standards, and partnering with business stakeholders to translate requirements into scalable solutions. - Hands-on experience in Certinia PSA configuration in configuring --- TITLE: Engineering Manager EMPLOYER: Five9 Inc LOCATION: Porto, Portugal (Hybrid) (hybrid) SALARY: Not disclosed POSTED: 2026-04-02 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=5844369004 EXCERPT: Engineering Manager Porto, Portugal (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. As part of the Outbound Campaigns team, you will be working on breaking down a monolith and building Five9's next generation, cutting-edge Modern microservices platform. An ideal candidate for us is an experienced engineering manager who has strong background in software development combined with proven leadership skills to mentor and grow high-performing engineering teams. This team is focused on building high performance scalable microservices with test driven development mindset. Key Responsibilities: - Be part of the Outbound Campaigns Team, focused on building the next generation outbound campaigns management features in the public multi-cloud and hybrid-cloud solutions. - Lead, mentor, and develop a team of engineers, fostering a culture of collaboration and innovation. - Oversee the design, development, and execution of engineering projects, ensuring quality, timelines, and budget compliance. - Provide technical guidance and mentorship to engineers on the team - Conduct code reviews and ensure high code quality and standards adherence - Identify technical debt and propose and implement solutions for improvement - Stay updated on emerging technologies and best practices in software engineering - Collaborate with cross-functional teams like --- TITLE: Senior Director, IT Business Applications (Delivery) EMPLOYER: Five9 Inc LOCATION: Irving, TX (Hybrid) (hybrid) SALARY: $136K-$448K POSTED: 2026-04-09 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=5896849004 EXCERPT: Senior Director, IT Business Applications (Delivery) Irving, TX (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. We are looking for a high-energy, visionary leader to ignite innovation within our Business Technology team. Based out of our San Ramon headquarters and working in a dynamic hybrid environment, you won't just manage systems, you will be a strategic architect of our success. As a trusted partner to our business leaders, you will help shape a culture that drives meaningful impact and value across the business while co-owning key outcomes. Your mission is to transform IT into a powerful driver of business value, treating our enterprise applications as evolving products that support a rapidly scaling global organization. If you are a results-oriented leader ready to champion a product-managed mindset and shape the future of the Five9 technology roadmap, this is your opportunity to make a lasting impact. Key Responsibilities - Application Lifecycle Management: Lead the deployment, maintenance, and evolution of all back-office applications, including Financials, Human Resources, Payroll, Procurement and Billing systems. - Process Excellence: Drive deep functional improvements in Order-to-Cash (OTC) and Procure-to-Pay (PTP) processes, ensuring systems scale reliably with a rapidly growing business. --- TITLE: Staff Software Engineer - Core Backend | India EMPLOYER: Five9 Inc LOCATION: India, Bengaluru (unspecified) SALARY: Not disclosed POSTED: 2026-05-05 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=5988412004 EXCERPT: Staff Software Engineer - Core Backend | India India, Bengaluru Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Overview As a Staff Engineer at Five9 , you will work on core backend services that power our global cloud contact center platform. You will tackle complex engineering challenges at scale, remain deeply involved in coding, and contribute to a culture that values craftsmanship, innovation, and technical excellence-while mentoring others and shaping best practices. What You'll Do - Design, develop, and optimize high-performance microservices using Java and Spring Boot - Write clean, maintainable, and testable code with a strong focus on scalability, reliability, and performance - Take ownership of services end-to-end - from design and implementation to deployment, monitoring, and ongoing operations - Collaborate with architects and senior engineers on system design, technical reviews, and problem-solving - Ensure services meet SLAs, performance metrics, and security standards - Contribute to improving CI/CD pipelines, automation, and observability to reduce manual effort and improve service reliability - Provide technical guidance and mentorship to mid-level and junior engineers through code reviews, pairing, and knowledge sharing - Stay current with evolving technologies and help evaluate and adopt tools that strengthen --- TITLE: Manager, Sales Commissions - Contractor EMPLOYER: Five9 Inc LOCATION: United States (Remote) (remote) SALARY: Not disclosed POSTED: 2026-05-27 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=6007675004 EXCERPT: Manager, Sales Commissions - Contractor United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 is seeking a Manager, Sales Commissions to lead the end‑to‑end administration, governance, and evolution of its global sales commission programs. This role is responsible for ensuring accurate, timely, and compliant commission payments for sales and customer success representatives. The Manager will be responsible for overseeing the maintenance of an Incentive Compensation Management (ICM) tool, as well as ETL integrations and SOX controls related to commissions. This role combines hands‑on technical expertise, people leadership, and strong cross‑functional partnership across Finance, Sales Operations, Payroll, and Audit. Key Responsibilities Sales Commission Operations & Leadership - Lead the end‑to‑end commission process for hundreds of quota‑carrying reps, ensuring accurate and timely payouts. - Manage a small team, providing coaching, workload prioritization, and performance guidance. - Act as the primary escalation point for commission disputes, complex calculations, and off‑cycle adjustments. - Partner closely with Sales Operations, Deal Desk, Payroll, and HR to ensure alignment on compensation plans, bookings, and employee data. ICM Ownership & Commission Model Management - Serve as the system owner for the Company ICM, including plan configuration, calculation logic, --- TITLE: Director of Engineering - Digital | India EMPLOYER: Five9 Inc LOCATION: India, Bengaluru (unspecified) SALARY: Not disclosed POSTED: 2026-05-05 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=5988399004 EXCERPT: Director of Engineering - Digital | India India, Bengaluru Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Overview We are seeking a Director of Engineering - Digital to lead the digital transformation of our contact center technology ecosystem. This role will drive the development and implementation of cutting-edge AI-powered customer engagement platforms, cloud-based contact center solutions, and omnichannel communication strategies. The ideal candidate will bring deep expertise in cloud contact centers (CCaaS), conversational AI, automation, and customer experience (CX) optimization , along with strong technical depth and leadership capabilities. What You'll Do As a Director of Engineering at Five9, you will: - Define and execute the technology roadmap for the digital campaign management platform, ensuring alignment with business goals - Lead and mentor a team of engineers, fostering a culture of innovation, collaboration, and technical excellence - Architect and oversee the development of AI-driven features that enhance connect rates and conversion rates across multiple digital channels - Ensure scalability, security, and reliability in a multi-tenant SaaS environment - Collaborate with product managers, designers, and data scientists to develop and deploy cutting-edge campaign optimization techniques - Stay ahead of emerging technologies and industry trends, --- TITLE: C++ Software Engineer II - Global Voice EMPLOYER: Five9 Inc LOCATION: Porto, Portugal (Hybrid) (hybrid) SALARY: Not disclosed POSTED: 2026-05-07 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=5990415004 EXCERPT: C++ Software Engineer II - Global Voice Porto, Portugal (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Our global voice team is looking for a committed, experienced Software Engineer who is passionate about creating high performing, scalable, and resilient mission critical services that are the foundation of Five9's next generation contact center platform. You will have the opportunity to combine what you already know with new learnings, crafting a bespoke solution that serves our customers and partners. Responsibilities: - Participate in an Agile scrum team which practices DevOps. - Write clean and well-documented code and tests. - Deliver your code as part of an overall solution running in the public cloud. - Develop and enhance our Media Server to support real-time integrations with Large Language Models (LLMs) and other AI services. Required Skills: - 3+ years professional experience in software development, with some being written in C and/or C++. - Ability to methodically troubleshoot complex systems. - Excellent communication and organization skills, and a sense of ownership. Preferred Skills: - Hands-on experience writing software for real-time communications signaling and media protocols (SIP, RTP, etc.). Technical Skills: - Modern C++ (C++17+), RTP/SIP, audio --- TITLE: Senior Product Marketing Manager - Voice & Digital Engagement EMPLOYER: Five9 Inc LOCATION: United States (Remote) (remote) SALARY: $124K-$191K POSTED: 2026-01-20 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=5775414004 EXCERPT: Senior Product Marketing Manager - Voice & Digital Engagement United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. We are looking for a Senior Product Marketing Manager for voice and digital channel engagement with deep domain expertise in contact center technologies (CCaaS Platform, channels, routing, UI, reporting, WEM), omnichannel strategy, data analysis, and strong go-to-market (GTM) execution skills. You will serve as the external "voice of the product," translating technical features into compelling customer benefits. You will craft compelling narratives that highlight differentiation, and work closely with product, marketing, and sales teams to bring our innovations to life. Key Responsibilities: - Positioning and Messaging: Craft strategic messaging that differentiates us from competitors and targets contact center leaders, driving sales throughout the funnel for both prospects and customers. - Product Launches: Define and manage go-to-market strategy for our products, including messaging, positioning, launch planning, use cases, customer stories, sales enablement, and customer adoption. - Enablement: You'll partner with customer-facing teams to create impactful narratives, content, collateral, and training to drive acquisition, conversion, and expansion, fueling growth at all stages. - Competitive Intelligence: As Five9's competitive landscape expert, conduct research to understand rivals' --- TITLE: DevOps Engineer EMPLOYER: Five9 Inc LOCATION: India, Chennai (unspecified) SALARY: Not disclosed POSTED: 2026-04-09 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=5869585004 EXCERPT: DevOps Engineer India, Chennai Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Team The Devops Engineer would be an active member within the Voice Application Services team, responsible for providing automation and test support for the SW releases of Five9. Key Responsibilities - Design, implement, and maintain infrastructure as code using tools like Ansible and Terraform - Build and manage scalable cloud infrastructure on AWS and GCP - Develop and maintain CI/CD pipelines using platforms such as GitLab CI/CD, or similar - Automate deployment, monitoring, and operational workflows across distributed systems - Collaborate with Development, QA, and Operations teams to ensure seamless delivery and high system reliability - Monitor system performance, troubleshoot issues, and implement solutions to improve availability and scalability - Develop and maintain reusable automation modules and frameworks - Identify inefficiencies in existing processes and drive improvements in automation and operational workflows - Work with REST APIs and integrate services across systems and platforms - Leverage AI-assisted coding tools such as Claude Code or GitHub Copilot to improve productivity and code quality - Support and manage voice infrastructure components, including protocols such as SIP (Session Initiation Protocol) and RTP (Real-time Transport --- TITLE: Senior Product Designer EMPLOYER: Five9 Inc LOCATION: India, Bengaluru (Hybrid) (hybrid) SALARY: Not disclosed POSTED: 2026-06-05 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=6015166004 EXCERPT: Senior Product Designer India, Bengaluru (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. *]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" data-turn-id="request-6979b5d3-259c-8399-a999-8f7c978e5a79-8" data-turn-id-container="request-6979b5d3-259c-8399-a999-8f7c978e5a79-8" data-testid="conversation-turn-50" data-scroll-anchor="false" data-turn="assistant"> About Five9 Five9 is a leading provider of cloud contact center software, and we're looking for a Senior Product Designer to join our innovative and collaborative team. Role Overview In this role, you will be instrumental in shaping the user experience of our products, ensuring they are not only powerful and feature-rich but also intuitive and a joy to use. You will be heavily involved in forward-looking initiatives, specifically working on projects like AI-generated insights and suggestions. You will be a key advocate for our users, particularly our Agent, Supervisor, and Admin personas. Key Responsibilities - User-Centered Design: Lead the design of new features and improvements from concept to launch, ensuring a deep understanding of user needs and advocating for them throughout the design process - Cross-Functional Collaboration: Partner closely with product managers, engineers, and other stakeholders to define product requirements and translate them into elegant and effective design solutions - Prototyping and Testing: Create wireframes, prototypes, and high-fidelity mockups to effectively communicate design ideas and iterate on them based --- TITLE: Sr Revenue Accountant | India EMPLOYER: Five9 Inc LOCATION: India, Bengaluru (unspecified) SALARY: Not disclosed POSTED: 2026-03-03 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=5817482004 EXCERPT: Sr Revenue Accountant | India India, Bengaluru Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Location: Bengaluru / Chennai Shift: US Time Zone (Night Shift) Overview Five9 is transforming customer engagement with intelligent cloud contact center solutions. We are seeking a detail-oriented and driven Revenue Accountant to join our growing India Finance team. This role will primarily support global revenue accounting operations (U.S. GAAP) while partnering closely with U.S.-based stakeholders. The ideal candidate brings strong SaaS revenue recognition expertise, audit experience, and thrives in a high-growth, fast-paced environment. Key Responsibilities - Review and assess sales contracts to ensure appropriate revenue treatment in accordance with U.S. GAAP and ASC 606 guidelines. - Ensure revenue recognition complies with company policy and SaaS accounting standards. - Prepare deal and contract summaries for material completed transactions. - Record and prepare journal entries for revenue, deferred revenue, accounts receivable, and related accounts on a global basis. - Support month-end and quarter-end close activities, including reconciliations and variance analysis. - Assist with external and internal audits by preparing reconciliations, supporting documentation, and coordinating with auditors. - Collaborate closely with Sales Operations, Customer Support, Billing, and Collections teams (primarily U.S.-based) --- TITLE: Workforce Engagement Management (WEM) Project Manager EMPLOYER: Five9 Inc LOCATION: Manila, Manila, Philippines (Hybrid) (hybrid) SALARY: Not disclosed POSTED: 2026-05-22 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=6004608004 EXCERPT: Workforce Engagement Management (WEM) Project Manager Manila, Manila, Philippines (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Workforce Engagement Management (WEM) Project Manager Five9 is seeking an additional member of the Professional Services team to support Workforce Engagement Management (WEM) project delivery and operational excellence initiatives. This role is ideal for a highly organized, self-driven professional who thrives in both project execution and process optimization environments. The ideal candidate is passionate about customer experience, process improvement, operational efficiency, and cross-functional collaboration. This individual will not only manage and support customer-facing projects, but will also play a key role in improving internal delivery operations, forecasting accuracy, documentation standards, resource coordination, reporting visibility, and project execution consistency across the WEM organization. This role blends traditional project management responsibilities with operational analysis and strategic process improvement initiatives to help accelerate delivery timelines, improve forecasting reliability, enhance customer experience, and drive scalable operational practices. Key Responsibilities As a member of the WEM Professional Services organization, you will support both customer project execution and internal operational excellence initiatives, including: Project Management & Delivery Support - Coordinate and manage WEM implementation projects from initiation through completion. - Partner --- TITLE: Director, IT Program Management EMPLOYER: Five9 Inc LOCATION: Irving, TX (Hybrid) (hybrid) SALARY: $119K-$371K POSTED: 2026-03-05 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=5820282004 EXCERPT: Director, IT Program Management Irving, TX (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. We are seeking a Director, IT Program Management to join the Business Technology (BT) organization to elevate our enterprise execution model. This is not a traditional PMO leadership role focused solely on process; it is a strategic opportunity to redefine how we deliver value, measure success, and drive business impact. You will be at the forefront of maturing our delivery capabilities and fostering a culture of excellence. In this role, you will lead, coach, and empower our project management team, fostering a culture of high performance and strategic thinking. You will spearhead the implementation of best practices across our delivery processes, establishing a framework that drives repeatability, clarity, and consistency for all BT initiatives. A key component of your leadership will be to ensure projects are executed with discipline and predictability. Ultimately, you will redefine our success metrics, shifting the focus from simple project completion to measuring the true business impact, user adoption, and ROI our work delivers. Key Responsibilities - Standardize and implement project management tools, processes, and operating rhythms to enhance consistency and clarity. - Establish --- TITLE: Workforce Management Analyst EMPLOYER: Slide Insurance Holdings LOCATION: Tampa (unspecified) SALARY: Not disclosed POSTED: 2026-06-04 APPLY_URL: https://job-boards.greenhouse.io/slideinsurance/jobs/5196449008 EXCERPT: Workforce Management Analyst Tampa Slide Insurance - Fun. Innovation Driven. Fueled by Passion, Purpose and Technology. At Slide, you will not only be part of a successful team, but you will also be a part of our Slide Vibe/award winning culture where collaboration and innovation are expected, recognized and awarded! As a Workforce Management Analyst , you'll help ensure the right resources are in place at the right time by delivering accurate forecasts, optimized schedules, and real‑time staffing adjustments that support service excellence. What You'll Do Forecasting, Scheduling & Real‑Time Management Analyze historical trends and real‑time data to develop volume forecasts and staffing plans Build and maintain schedules aligned with service level goals Monitor intraday performance and traffic to ensure proper coverage Make real‑time staffing adjustments to address coverage or adherence gaps Reporting, Analytics & Optimization Produce detailed performance reports (hourly, daily, weekly, monthly) to support leadership decisions Identify efficiency opportunities using Five9 and related analytics tools Support interaction analytics and AI tools (e.g., Ava) to uncover process gaps and drive improvements Platform Support & Collaboration Provide Five9 platform support, including scheduling, quality management, and screen capture Assist with IVR programming and optimization to improve call flow and routing Communicate with leaders and frontline teams to manage traffic fluctuations and priorities What You Bring Bachelor's degree in Mathematics, Economics, Business Analytics, or a related field 2+ years of workforce management experience in a high‑volume call center Experience with cloud‑based contact center platforms; Five9 preferred Familiarity with IVR systems and real‑time --- TITLE: Provisioning Engineer EMPLOYER: Five9 Inc LOCATION: Manila, Manila, Philippines (Hybrid) (hybrid) SALARY: Not disclosed POSTED: 2026-05-22 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=6003293004 EXCERPT: Provisioning Engineer Manila, Manila, Philippines (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Responsibilities: - Process platform software provisioning requests for customer facing services, allocating telecom resources and features (CNAM, Vanity lookup, SIP Trunk) in accordance with internal procedures and SLAs; - Manage orders of Local DID, International DID and Toll Free for customers through various carriers' portals; - Interact with carriers in order to troubleshoot routing issues with phone numbers; - Work closely with Operations teams to deliver the complex customers' features and requests - Collaborate with Sales, Professional Services, Sales Operations teams to process customer related requests; - Follow up on pending cases and escalations; - Collaborate internally and with other teams to ensure efficient workflows, processes, and resource support; - Monitor for status updates, update corresponding tickets - Provide updates to customers and internal teams - Ensure exceptional customer service to both internal and external customers Required skills: - Minimum 5 years work experience as Tech Support Engineer, Provisioning Engineer or similar roles - Accountability and positive team attitude - Readiness to do repetitive work with accuracy and attention to details; - Ability to multitask while getting things done; --- TITLE: Staff Software Engineer | AI Automation EMPLOYER: Five9 Inc LOCATION: India, Bengaluru (unspecified) SALARY: Not disclosed POSTED: 2026-02-13 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=5803570004 EXCERPT: Staff Software Engineer | AI Automation India, Bengaluru Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Team The Product Engineering team drives the development and realization of practical AI solutions for the contact‑centre environment. Our existing Studio product stack is built on PHP/Laravel, Python, and Vue.js , deployed across both private and public clouds. We leverage leading cloud AI services, including Azure OpenAI, Google AI APIs, IBM Watson, and Amazon Lex . Our vision is to reimagine the connection experience between end users and the brands that serve them. Our AI agents will deliver delightful, efficient self‑service at super‑human speeds, while seamlessly integrating live human agents whenever a human touch is required. These AI agents will also assist live agents and help supervisors and managers optimize the blend of human and AI workforce. The Staff Software Engineer role is part of the Studio Innovations team , which focuses on modernizing the existing Studio product. This team ensures our production systems remain stable, secure, and high‑performing, and is responsible for enhancements that transition the Studio platform into Java microservices on GCP . This position is based out of an affiliate office of Acqueon --- TITLE: Talent Acquisition Coordinator EMPLOYER: Five9 Inc LOCATION: Manila, Manila, Philippines (Hybrid) (hybrid) SALARY: Not disclosed POSTED: 2026-04-15 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=5971498004 EXCERPT: Talent Acquisition Coordinator Manila, Manila, Philippines (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Talent Acquisition Coordinator To support our continued growth, we are looking for a talented Talent Acquisition Coordinator to join our team. Reporting to the Manager, TA Ops and Programs, this role will support our United States recruiting team with scheduling and administrative support. This is a great opportunity meaningfully impact the Candidate and Hiring Manager experience while gaining experience across a variety of talent acquisition competencies! This position requires working during US PST business hours . Key Responsibilities - Coordinate complex interviews for candidates and interview teams across multiple time zones, ensuring timely and efficient communication. - Act as a primary point of contact for resolving all interview-related issues, including scheduling conflicts and technical difficulties, in a prompt and professional manner. - Create a positive and welcoming environment for candidates, acting as an ambassador for our company culture and ensuring they feel valued throughout the process. - Provide outstanding customer service to our internal and external stakeholders. - Work collaboratively with TA Partners and HR Ops on the status of new hires. - Handle recruiting-related operational tasks, which --- TITLE: NOC Tech I EMPLOYER: Five9 Inc LOCATION: Manila, Manila, Philippines (Hybrid) (hybrid) SALARY: Not disclosed POSTED: 2025-12-19 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=5741744004 EXCERPT: NOC Tech I Manila, Manila, Philippines (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Key Responsibilities - Monitoring the system performance, services in the cloud infrastructure to ensure the availability of the connectivity and services - Performing regular checks on systems, services in the infrastructure - Provide timely response to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams. - Monitor and Identify events proactively resolving issues. - Respond & Resolve Customer escalations within the SLA window. - Turn up customer applications & services in accordance with standard procedures. - Open and track to resolution carrier and internal tickets. Required Experience - Minimum of 1 year of related experience in a software support position - Intermediate level knowledge on Cloud Technology (Azure, GCP, AWS, etc.) - Mid-Level technical knowledge in at least one of the following categories. - Telephony configuration and troubleshooting - Knowledge of PBX, ACD, CTI, VoIP and IVR applications. - Proficient in SIP, RTP, ISDN and other VoIP technologies - Networking configuration and troubleshooting - Knowledge in network theories and protocols like: TCP, UDP, HTTP, DHCP, DNS, NAT, BGP, MPLS, QoS, etc. - Proficient --- TITLE: Project Manager EMPLOYER: Five9 Inc LOCATION: Manila, Manila, Philippines (Hybrid) (hybrid) SALARY: Not disclosed POSTED: 2025-07-26 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=5599244004 EXCERPT: Project Manager Manila, Manila, Philippines (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Position: Project Manager, Professional Services Reports to : Supervisor, Professional Services Location: Manila, Philippines As a key contributor to the Professional Services Team, the ideal candidate will be a passionate, self-managed individual who can work well with a cohesive team to help delight customers and grow business. Key Responsibilities: - Lead and manage all day-to-day operational and tactical aspects of multiple implementation projects. - Creating Project Plans - Eliciting and defining Customer requirements - Effectively communicate plans, progress and status updates to both internal staff and customer stakeholders. - Collaborate with associated project managers and partners to ensure a streamlined implementation of all products. - Continually seek opportunities to increase customer satisfaction through vendor relationships and available tools. - Maintain and update all internal applications associated with projects. - Identify project risks and implement appropriate mitigation plans. - Interact effectively at all levels of the client organization. - Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization. - Maintain and update all internal applications associated with implementation --- TITLE: Billing Specialist EMPLOYER: Five9 Inc LOCATION: Manila, Manila, Philippines (Hybrid) (hybrid) SALARY: Not disclosed POSTED: 2025-03-04 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=5467461004 EXCERPT: Billing Specialist Manila, Manila, Philippines (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Key Responsibilities: - Prepare and process daily billings to ensure client invoices are accurate, consistent with contractual requirements and issued on a timely basis - Research and resolve billing, credit and accounts receivable issues - Review and reconcile account balances in Accounts Receivable - Interface with internal customer service and support organizations on customer inquiries - Assess current billing operations, offer recommendations for improvement, and assist with implementing new processes - Collaborate with team members in AP and AR to assist with ad-hoc projects and miscellaneous tasks Key Skills: - 3-5 years billing experience - SaaS/Software/Technology Experience - Complex Contract Review - Proficient in MS Office, namely Excel - Solid understanding of billing and financial concepts - Strong analytical and problem-solving skills - Excellent oral, written and interpersonal communications - Able to work in stressful situations with firm deadlines - High degree of accuracy and attention to detail - Capable of making timely, independent decisions - NetSuite and Saleforce.com experience a huge plus - Extremely detail oriented with a keen eye for spotting errors and discrepancies - Knowledgeable and --- TITLE: Sr Software Engineer - Studio (PHP and Laravel) EMPLOYER: Five9 Inc LOCATION: India, Bengaluru (unspecified) SALARY: Not disclosed POSTED: 2026-04-23 APPLY_URL: https://www.five9.com/about/careers/job-detail?gh_jid=5979870004 EXCERPT: Sr Software Engineer - Studio (PHP and Laravel) India, Bengaluru Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Team The product engineering team drives the realization of practical AI solutions for the contact centre environment. Our existing Studio product stack is built on PHP/Laravel, Python and Vue.js technology deployed in private and public clouds. We leverage the latest cloud AI services such as Azure OpenAI, Google AI APIs, IBM Watson and Amazon Lex. Our vision is nothing less than to reimagine the experience of connection between end users and the brands which serve them. Our AI agents will offer self-service which delights and accomplishes tasks at super-human speeds, while also blending in live human agents for the many cases when a human touch is needed. Our AI agents will assist the live agents too and help supervisors and managers get the most out of their mix of human and AI labor. The role of Senior Software Engineer is for the Studio Innovations team, which modernizes existing Studio product. This team keeps our production systems stable, secure, and performing at their best, handling everything from enhancement of the existing studio product to modernize --- [PASTE YOUR RESUME OR SKILLS HERE]