I'm looking for a job. I exported this list from FewerJobs.com - a curated job board.

Please:
1. Rank these jobs by fit for me, given my resume / skills.
2. Highlight the top 5 with a one-sentence rationale each.
3. Flag any concerns, including benefit values without source-backed evidence.
4. Suggest one or two filter changes I could make on FewerJobs to find more good matches.

Filters I applied:
- q: Oura
- quality_floor: default
- match_401k_strict: true
- parental_strict: true
- non_birth_strict: true
- pto_strict: true
- include_older: false
- apply_url_verified: false
- page: 2
- per_page: 100
- sort: relevance

Jobs (89 total):

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TITLE: Senior NPI Firmware Engineer
EMPLOYER: Oura
LOCATION: On-site - San Diego, California; On-site - San Francisco, California (onsite)
SALARY: Not disclosed
POSTED: 2026-02-24
APPLY_URL: https://job-boards.greenhouse.io/oura/jobs/4146721009
EXCERPT: Senior NPI Firmware Engineer On-site - San Diego, California; On-site - San Francisco, California Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped millions of people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles. Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work - both in and out of the office. We are looking for a highly experienced Senior Firmware Engineer with deep expertise in charger architectures, PMIC integration, and battery-powered embedded systems. If you have built product firmware around complex power management and enjoy working at the intersection of hardware and low-level embedded software, this role is for you. This is a hands-on individual contributor role within our global Firmware team. You will contribute to power management and charging firmware development across our product portfolio, including both core devices and accessory products. The role spans the full development and device lifetime pipeline-from early prototyping and hardware bring-up through NPI, mass production, factory support, and long-term sustaining in the field. Power management and charging performance are foundational to product reliability and user experience. In this role,
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TITLE: Logistics Specialist, Retail Operations
EMPLOYER: Oura
LOCATION: Hybrid - San Francisco, California (hybrid)
SALARY: Not disclosed
POSTED: 2026-04-27
APPLY_URL: https://job-boards.greenhouse.io/oura/jobs/4233392009
EXCERPT: Logistics Specialist, Retail Operations Hybrid - San Francisco, California Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped millions of people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles. Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work - both in and out of the office. This is a hybrid position based in San Francisco requiring 3 days per week in the office. We are seeking a detail-oriented and proactive Logistics Specialist, Retail Operations to support our Retail Logistics team across the U.S., Canada, and LATAM. This role will primarily focus on retail execution while supporting broader omni-channel logistics and order management initiatives as needed. This individual will help manage the full retail lifecycle - from purchase order management through routing, distribution, compliance, delivery performance, chargeback mitigation, and returns. They will also own KPI tracking and performance improvement for assigned retailer partners. The ideal candidate thrives in fast-paced retail environments, takes strong ownership, and approaches logistics with a systems- and AI-first mindset. Key Responsibilities Retail Operations Execution - Support end-to-end retail purchase order management across ERP
---
TITLE: Assistant Controller
EMPLOYER: Oura
LOCATION: Remote - United States (remote)
SALARY: Not disclosed
POSTED: 2026-04-02
APPLY_URL: https://job-boards.greenhouse.io/oura/jobs/4195129009
EXCERPT: Assistant Controller Remote - United States Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped millions of people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles. Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work - both in and out of the office. The Assistant Controller is a strategic leader responsible for the integrity, accuracy, and timeliness of ŌURA's US financial reporting. This role manages the end-to-end month-end close and general accounting functions, ensuring compliance with US GAAP and building the foundation for public-company standards. Reporting to the Controller, you will drive operational excellence by bridging the gap between transactional accuracy and executive-level financial insights. You will exhibit strong accounting judgment in day-to-day operations while partnering with technical experts to operationalize complex guidance. Core Responsibilities - Lead Controllership & Close: Own the end-to-end US month-end close, managing governance, cross-functional coordination, and reporting to executive leadership. - Exhibit Accounting Judgment: Apply rigorous standards to accrual methodologies and estimates; review high-risk journal entries to ensure consistency across the organization. - Oversee Financial Integrity: Manage balance sheet reconciliations, FX
---
TITLE: Staff Materials Engineer, Metals
EMPLOYER: Oura
LOCATION: Hybrid - San Francisco, California (hybrid)
SALARY: Not disclosed
POSTED: 2026-05-06
APPLY_URL: https://job-boards.greenhouse.io/oura/jobs/4240398009
EXCERPT: Staff Materials Engineer, Metals Hybrid - San Francisco, California Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped millions of people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles. Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work - both in and out of the office. The Staff Metals and Alloys Engineer acts as the principal technical expert for metallic material systems and their integration into high-performance hardware, with a critical emphasis on Color, Material, and Finish (CMF). This role drives the strategic selection and development of alloys, surface treatments, and coatings to achieve superior mechanical performance, scratch resistance, reliability, and aesthetic quality for next-generation consumer electronics. The engineer will lead multi-functional efforts to qualify new metallic materials and fabrication processes, ensuring components meet rigorous demands while maintaining quality and reliability. Core Technical Responsibilities This position requires deep metallurgical expertise to solve complex materials challenges across the product lifecycle: Physical Metallurgy & Alloy Design - Alloy Selection: Lead the development and characterization of high-performance alloys (e.g., Titanium, Steel and non-ferrous alloys) for critical wearable device components
---
TITLE: Accounting Manager
EMPLOYER: Firstbase.io
LOCATION: New York, NY (unspecified)
SALARY: Not disclosed
POSTED: 2026-06-10
APPLY_URL: https://jobs.lever.co/fi/976f592a-2087-457c-b7cf-c1ecdcd94070
EXCERPT: Accounting Manager New York, NY Welcome to Fi. We're a passionate team from Square, Google, Oura, Peloton, Uber, and more working to transform the human-pet relationship. Our mission? Develop cutting-edge technology to revolutionize what it means to be a pet parent. The pet industry remains firmly stuck in the past and we are here to change that. Fi is leveraging our team's talent and expertise to improve the lives of millions of pets in the U.S. Real-time location tracking, activity, sleep and behavior monitoring - and that's just the beginning. The most exciting aspect of our work? Bridging the communication gap between pets and humans. Imagine a world where everyone knows how their pet feels in real time and how to keep their best friend in good shape. That's the future we're building at Fi. If you're someone who thrives in innovative, collaborative work environments and feels strongly about helping pets live longer, better lives, Fi could be the perfect fit. Join us in our pursuit of the “impossible,” or as we call it here “let me find a way,” to redefine the future of pet ownership together. Fi is looking for an Accounting Manager! Fi is looking for an Accounting Manager to own all revenue and sales-related accounting functions across hardware, subscriptions, and international sales. You'll ensure GAAP compliance across our diverse revenue streams while building scalable systems that can keep pace with our growth. You'll work hand-in-hand with Sales, Product, and Data to design accounting infrastructure that adapts
---
TITLE: Senior Software Engineer
EMPLOYER: Firstbase.io
LOCATION: Remote (remote)
SALARY: Not disclosed
POSTED: 2026-06-10
APPLY_URL: https://jobs.lever.co/fi/0f7d2e8f-752e-4d4c-b565-bdb0fe03943e
EXCERPT: Senior Software Engineer Remote Welcome to Fi. We're a passionate team from Square, Google, Oura, Peloton, Uber, and more working to transform the human-pet relationship. Our mission? Develop cutting-edge technology to revolutionize what it means to be a pet parent. The pet industry remains firmly stuck in the past and we are here to change that. Fi is leveraging our team's talent and expertise to improve the lives of millions of pets in the U.S. Real-time location tracking, activity, sleep and behavior monitoring - and that's just the beginning. The most exciting aspect of our work? Bridging the communication gap between pets and humans. Imagine a world where everyone knows how their pet feels in real time and how to keep their best friend in good shape. That's the future we're building at Fi. If you're someone who thrives in innovative, collaborative work environments and feels strongly about helping pets live longer, better lives, Fi could be the perfect fit. Join us in our pursuit of the “impossible,” or as we call it here “let me find a way,” to redefine the future of pet ownership together. Fi is looking for a Senior Software Engineer! As a pivotal member of our engineering team, you will report directly to the Backend Lead and play a crucial role in shaping our technical direction. You thrive on the challenge of transforming concepts into remarkable solutions and are well-versed in a variety of backend technologies, along with an understanding of best architectural practices. What
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TITLE: Strategic Finance Associate
EMPLOYER: Firstbase.io
LOCATION: New York, NY (unspecified)
SALARY: Not disclosed
POSTED: 2026-06-10
APPLY_URL: https://jobs.lever.co/fi/2bb6b2ca-2312-40a4-a8ee-372f8bf909cd
EXCERPT: Strategic Finance Associate New York, NY Welcome to Fi. We're a passionate team from Square, Google, Oura, Peloton, Uber, and more working to transform the human-pet relationship. Our mission? Develop cutting-edge technology to revolutionize what it means to be a pet parent. The pet industry remains firmly stuck in the past and we are here to change that. Fi is leveraging our team's talent and expertise to improve the lives of millions of pets in the U.S. Real-time location tracking, activity, sleep and behavior monitoring - and that's just the beginning. The most exciting aspect of our work? Bridging the communication gap between pets and humans. Imagine a world where everyone knows how their pet feels in real time and how to keep their best friend in good shape. That's the future we're building at Fi. If you're someone who thrives in innovative, collaborative work environments and feels strongly about helping pets live longer, better lives, Fi could be the perfect fit. Join us in our pursuit of the “impossible,” or as we call it here “let me find a way,” to redefine the future of pet ownership together. Fi is looking for a Strategic Finance Associate! Fi is seeking a Strategic Finance Associate to provide strategic and analytical insights, support investor communications, and drive ROI-positive projects alongside senior management as the company scales. As the second hire for this team, you will play a pivotal role in equipping Fi's business leaders with data and tools to guide decision-making as
---
TITLE: Research Lead
EMPLOYER: Firstbase.io
LOCATION: New York, NY (unspecified)
SALARY: Not disclosed
POSTED: 2026-06-10
APPLY_URL: https://jobs.lever.co/fi/b807badd-6e33-449d-8b69-3954df4e2961
EXCERPT: Research Lead New York, NY Welcome to Fi. We're a passionate team from Square, Google, Oura, Peloton, Uber, and more working to transform the human-pet relationship. Our mission? Develop cutting-edge technology to revolutionize what it means to be a pet parent. The pet industry remains firmly stuck in the past and we are here to change that. Fi is leveraging our team's talent and expertise to improve the lives of millions of pets in the U.S. Real-time location tracking, activity, sleep and behavior monitoring - and that's just the beginning. The most exciting aspect of our work? Bridging the communication gap between pets and humans. Imagine a world where everyone knows how their pet feels in real time and how to keep their best friend in good shape. That's the future we're building at Fi. If you're someone who thrives in innovative, collaborative work environments and feels strongly about helping pets live longer, better lives, Fi could be the perfect fit. Join us in our pursuit of the “impossible,” or as we call it here “let me find a way,” to redefine the future of pet ownership together. Fi is looking for a Research Lead! Fi is hiring a Research Lead to own our research function and directly shape product strategy. You'll work closely with our Founder and VP of Product to ensure every major decision is grounded in deep customer insight. This isn't a support role. It's a seat at the table. What You'll Do: What You'll Bring: Why
---
TITLE: Senior Product Designer
EMPLOYER: Firstbase.io
LOCATION: New York, NY (unspecified)
SALARY: Not disclosed
POSTED: 2026-06-10
APPLY_URL: https://jobs.lever.co/fi/8fc1b08f-6a07-4ed8-8d2f-c187577caca0
EXCERPT: Senior Product Designer New York, NY Welcome to Fi. We're a passionate team from Square, Google, Oura, Peloton, Uber, and more working to transform the human-pet relationship. Our mission? Develop cutting-edge technology to revolutionize what it means to be a pet parent. The pet industry remains firmly stuck in the past and we are here to change that. Fi is leveraging our team's talent and expertise to improve the lives of millions of pets in the U.S. Real-time location tracking, activity, sleep and behavior monitoring - and that's just the beginning. The most exciting aspect of our work? Bridging the communication gap between pets and humans. Imagine a world where everyone knows how their pet feels in real time and how to keep their best friend in good shape. That's the future we're building at Fi. If you're someone who thrives in innovative, collaborative work environments and feels strongly about helping pets live longer, better lives, Fi could be the perfect fit. Join us in our pursuit of the “impossible,” or as we call it here “let me find a way,” to redefine the future of pet ownership together. Fi is looking for a Senior Product Designer! Fi is looking for a Senior Product Designer to elevate the core mobile experience that millions of dog owners rely on every day. This isn't a polish-what-exists role. You'll be at the center of designing new features from the ground up, working closely with product and engineering to shape how dog parents interact
---
TITLE: Customer Experience Agent, HQ
EMPLOYER: Firstbase.io
LOCATION: United States (unspecified)
SALARY: Not disclosed
POSTED: 2026-06-10
APPLY_URL: https://jobs.lever.co/fi/ef069e3b-ecea-4ab7-82cb-79880be964d0
EXCERPT: Customer Experience Agent, HQ United States Welcome to Fi. We're a passionate team from Square, Google, Oura, Peloton, Uber, and more working to transform the human-pet relationship. Our mission? Develop cutting-edge technology to revolutionize what it means to be a pet parent. The pet industry remains firmly stuck in the past and we are here to change that. Fi is leveraging our team's talent and expertise to improve the lives of millions of pets in the U.S. Real-time location tracking, activity, sleep and behavior monitoring - and that's just the beginning. The most exciting aspect of our work? Bridging the communication gap between pets and humans. Imagine a world where everyone knows how their pet feels in real time and how to keep their best friend in good shape. That's the future we're building at Fi. If you're someone who thrives in innovative, collaborative work environments and feels strongly about helping pets live longer, better lives, Fi could be the perfect fit. Join us in our pursuit of the “impossible,” or as we call it here “let me find a way,” to redefine the future of pet ownership together. Fi is looking for a Customer Experience Agent, HQ! Fi is looking for 2-3 HQ Customer Experience Specialists to anchor our Tier 3 support team that sits above our BPO partners and AI-driven first-tier support. You'll handle the cases that don't fit a playbook: nuanced membership and billing situations, escalations our BPO partners can't resolve, VIP and consignment partner relationships, and
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TITLE: Creative Videographer/Editor (Freelance > Fulltime)
EMPLOYER: Ultra
LOCATION: New York City | OnSite (onsite)
SALARY: Not disclosed
POSTED: 2026-06-04
APPLY_URL: https://jobs.ashbyhq.com/ultra/c614cc59-4d84-48d8-8496-d986764ed831
EXCERPT: Creative Videographer/Editor (Freelance > Fulltime) New York City | OnSite ULTRA™ | NICOTINE-FREE POUCHES FOR FOCUS & ENERGY ABOUT ULTRA ⚡️ Ultra™ is already the #1 brand of nicotine-free pouches in the world. Our mission is to build the category-defining brand of functional pouches for people who want enhanced performance without the crash, addiction, or long-term downsides. Ultra does not just make a pouch that is somewhat “better for you” than Zyn. We make functional performance products that are actively good for you. The market shift is massive: nicotine pouch sales are up 3,000% since 2019 and projected to reach $20B by 2026. Consumers are adopting the pouch form factor at scale, and many are now seeking nicotine-free functional benefits in a pouch. Ultra is positioned to lead that wave. Backed by some of the best investors, founders and athletes in the world, including: Left Lane Capital (Blank Street, Olipop, Holy) Sugar Capital (Grüns, Feastables, Lucky Energy) Athletes & Creators Joe Burrow, Dak Prescott, Henrik Lundqvist, Jakob Chyrchrun + more Founders & Operators Chad Janis (Grüns), Harpreet Singh (Oura Ring), Jeff Rader (Harry's), Vinay Menda (Blank Street), + more Learn more: takeultra.com http://takeultra.com THE ROLE 🎥 Ultra is looking for a NYC-based freelance videographer + editor who can produce, shoot, and edit high-performing short-form content at speed - with the opportunity to grow into a full-time role. This is not a “show up and film” gig. We want someone who can take a creative direction, turn it into a shoot
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TITLE: Total Rewards Lead
EMPLOYER: Decagon
LOCATION: San Francisco, CA, United States (unspecified)
SALARY: $401K-$401K
POSTED: 2026-06-03
APPLY_URL: https://jobs.ashbyhq.com/decagon/7c7c3e1d-53c6-445e-89fe-44b94135d6b6
EXCERPT: Total Rewards Lead San Francisco, CA, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Role Decagon is looking to hire our first Total Rewards leader to build and own the foundation of how we attract, reward, and retain world-class talent as we scale. This is a high-impact, zero-to-one role: you'll design the compensation and benefits architecture from the ground up, bring structure and rigor to our equity programs, and serve as the strategic authority on all things total rewards across the company. You'll partner directly with our founders, People leadership, and Finance to ensure our programs are competitive, equitable, and built to scale with us. You May Be
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TITLE: Strategic Finance Manager
EMPLOYER: Decagon
LOCATION: San Francisco, CA, United States (unspecified)
SALARY: Not disclosed
POSTED: 2026-03-02
APPLY_URL: https://jobs.ashbyhq.com/decagon/772ed573-277d-4df2-bc2d-7b330f0bd1cd
EXCERPT: Strategic Finance Manager San Francisco, CA, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the role Decagon is scaling fast, and we're building the finance function to match. As one of our first finance hires, you'll sit at the center of our most critical decisions - owning planning, stress-testing bets, and partnering directly with our co-founders and leadership team to allocate capital against our biggest opportunities. This isn't a reporting role. You'll shape how we think, not just track how we did. This is an in office role in our SF Headquarters. In this role, you will - Own our quarterly and annual planning cycle end-to-end, guiding overall company
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TITLE: Strategic Account Director
EMPLOYER: Decagon
LOCATION: London, UK, United Kingdom (unspecified)
SALARY: Not disclosed
POSTED: 2025-10-29
APPLY_URL: https://jobs.ashbyhq.com/decagon/12d4dcc2-0a5a-48ef-9c47-cc45eb9bc0dd
EXCERPT: Strategic Account Director London, UK, United Kingdom About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Role We're looking for a Director, Strategic Accounts that thrives in a highly autonomous environment. You're product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal. In this role, you will - Develop a strategy to break into and close key strategic logos for Decagon - Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and
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TITLE: Enterprise Account Executive
EMPLOYER: Decagon
LOCATION: San Francisco, CA, United States (unspecified)
SALARY: Not disclosed
POSTED: 2026-03-20
APPLY_URL: https://jobs.ashbyhq.com/decagon/67c794bd-e423-44b2-8b80-d7b759994cde
EXCERPT: Enterprise Account Executive San Francisco, CA, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Role We are looking for an Enterprise Account Executive with a self-starter mindset and builders mentality to join our GTM Sales Team. This is an opportunity to accelerate your career - you will play an important role in defining and iterating our sales motion, providing customer feedback to help shape our roadmap, and generating revenue to grow our sales business. Decagon is a fully in person company based in our San Francisco office. In this role, you will - Manage the full sales cycle for enterprise accounts, from self lead generation and qualification through
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TITLE: Senior Agent Product Manager - Germany
EMPLOYER: Decagon
LOCATION: Remote, United States (remote)
SALARY: EUR 145K-180K
POSTED: 2026-05-22
APPLY_URL: https://jobs.ashbyhq.com/decagon/4ef4e97e-43b3-420f-be6f-1d0aab181149
EXCERPT: Senior Agent Product Manager - Germany Remote, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Team Over the past few years, development of LLMs has evolved at a rapid pace. It's not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require guidance and input throughout the development lifecycle. The Agent Product Management team drives this journey as Decagon's in-house experts on building, deploying, and scaling AI agents. Agent PMs work directly with customers to bring their AI agents to life, and then grow each Agent into a core part of each company's businesses. As one
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TITLE: Strategic Account Director, Healthcare
EMPLOYER: Decagon
LOCATION: San Francisco, CA, United States (unspecified)
SALARY: $340K-$380K
POSTED: 2026-05-15
APPLY_URL: https://jobs.ashbyhq.com/decagon/41bdd62f-0da7-4887-8251-62061bce54df
EXCERPT: Strategic Account Director, Healthcare San Francisco, CA, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Role Decagon is hiring a Strategic Account Director, Healthcare to open and own one of the largest, most strategic verticals in our company. You will be the first dedicated healthcare seller on the team, reporting to the VP of Sales, and you will define how Decagon wins inside the US Payer, Provider, and Life Sciences markets. This is a builder role. You will be signing foundational relationships with the largest healthcare buyers in the country: the top US health plans, the largest integrated delivery networks and academic medical centers, and leading Life Sciences
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TITLE: Office Manager, Workplace Services
EMPLOYER: Decagon
LOCATION: London, UK, United Kingdom (unspecified)
SALARY: Not disclosed
POSTED: 2026-05-06
APPLY_URL: https://jobs.ashbyhq.com/decagon/0ba100ae-3fa3-4b00-a8fc-d0f854fecf3e
EXCERPT: Office Manager, Workplace Services London, UK, United Kingdom About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Role As an Office Manager on our Workplace Services team, you will be the backbone of our office operations, ensuring that everything runs smoothly and efficiently. You'll create a welcoming and organized environment, supporting both employees and visitors while handling a variety of administrative and operational tasks. Your role will be integral in maintaining a positive workplace culture and keeping our office space optimized for productivity. In this role, you will own Office Operations - Provide a warm and professional welcome to guests, ensuring they have a great experience - Keep conference rooms well-maintained,
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TITLE: Commercial Counsel
EMPLOYER: Decagon
LOCATION: San Francisco, CA, United States (unspecified)
SALARY: Not disclosed
POSTED: 2026-04-08
APPLY_URL: https://jobs.ashbyhq.com/decagon/0cb2493a-038a-4a96-8a20-d11bf1b1b1a4
EXCERPT: Commercial Counsel San Francisco, CA, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Role We're looking for an experienced Commercial Counsel to join Decagon and help shape the legal foundation of our fast-growing AI company. As a key early hire in this role, you will join a team of legal professionals working as trusted partners to teams across Sales, Security, Product, and Leadership. From negotiating complex enterprise SaaS agreements to streamlining contract operations, you'll play a pivotal role in accelerating revenue, protecting the business, and building scalable legal infrastructure from the ground up. In this role, you will - Be a part of a team reviewing and negotiating
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TITLE: Staff Antenna/ RF Systems Engineer
EMPLOYER: Firstbase.io
LOCATION: Boston, MA OR New York, NY (unspecified)
SALARY: Not disclosed
POSTED: 2026-06-10
APPLY_URL: https://jobs.lever.co/fi/47464ace-c43a-4cf0-bd06-ba6a26267b83
EXCERPT: Staff Antenna/ RF Systems Engineer Boston, MA OR New York, NY Welcome to Fi. We're a passionate team from Square, Google, Oura, Peloton, Uber, and more working to transform the human-pet relationship. Our mission? Develop cutting-edge technology to revolutionize what it means to be a pet parent. The pet industry remains firmly stuck in the past and we are here to change that. Fi is leveraging our team's talent and expertise to improve the lives of millions of pets in the U.S. Real-time location tracking, activity, sleep and behavior monitoring - and that's just the beginning. The most exciting aspect of our work? Bridging the communication gap between pets and humans. Imagine a world where everyone knows how their pet feels in real time and how to keep their best friend in good shape. That's the future we're building at Fi. If you're someone who thrives in innovative, collaborative work environments and feels strongly about helping pets live longer, better lives, Fi could be the perfect fit. Join us in our pursuit of the “impossible,” or as we call it here “let me find a way,” to redefine the future of pet ownership together. Fi is looking for an Antenna Engineer! Fi is looking for an Antenna Engineer to own antenna design end-to-end for our connected products, shaping how they perform in the real world, not just on paper. You'll work from early system architecture through mass production, partnering closely with electrical, mechanical, and product teams to solve hard constraints
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TITLE: Head of Retail
EMPLOYER: Ultra
LOCATION: New York City | OnSite (onsite)
SALARY: Not disclosed
POSTED: 2026-06-04
APPLY_URL: https://jobs.ashbyhq.com/ultra/4dfc871b-78e0-4a8b-9048-dcaa31375241
EXCERPT: Head of Retail New York City | OnSite ULTRA™ | NICOTINE-FREE POUCHES FOR FOCUS & ENERGY ABOUT ULTRA ⚡️ Ultra™ is already the #1 brand of nicotine-free pouches in the world and we only launched 6 months ago -we're just getting started. Our mission is to build the category-defining brand of functional pouches for people who want enhanced performance without the crash, addiction, or long-term downsides. Ultra does not just make a pouch that is somewhat “better for you” than Zyn. We make functional performance products that are actively good for you. The market shift is massive: nicotine pouch sales are up 3,000% since 2019 and projected to reach $20B by 2026. Consumers are adopting the pouch form factor at scale, and many are now seeking nicotine-free functional benefits in a pouch. Ultra is positioned to lead that wave. Backed by some of the best investors, founders and athletes in the world, including: - Left Lane Capital (Blank Street, Olipop, Holy) - Sugar Capital (Grüns, Feastables, Lucky Energy) - Athletes & Creators - Joe Burrow, Dak Prescott, Henrik Lundqvist, Jakob Chychrun + more - Founders & Operators - Chad Janis (Grüns), Harpreet Singh (Oura Ring), Jeff Rader (Harry's), Vinay Menda (Blank Street), + more Learn more: takeultra.com http://takeultra.com THE ROLE 🚀 As Head of Retail at ULTRA, you will own the strategy and execution of our retail launch and scale-up-starting in 2026 and extending far beyond. Your mandate is clear: develop + execute ULTRA's 2026 Retail Launch Plan, turn retail
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TITLE: Agent Strategy Manager
EMPLOYER: Decagon
LOCATION: Atlanta, Georgia, USA (unspecified)
SALARY: $160K-$200K
POSTED: 2026-05-28
APPLY_URL: https://jobs.ashbyhq.com/decagon/ebeb6781-5357-4f70-a24b-0293a659bfac
EXCERPT: Agent Strategy Manager Atlanta, Georgia, USA About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Team Decagon's Agent Strategy team is a high impact group that shapes how customers use and gain value from our product. You will work alongside a sharp and collaborative team of ASMs who build best practices, guide customers through high value deployments and bring customer insight into product strategy. Together the team defines how we deliver value to enterprise customers and continues to evolve as the company scales. This role will be based out of Atlanta. About the Role As a member of Decagon's Agent Strategy team you will partner closely with customers to guide deployments,
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TITLE: Senior Agent Product Manager
EMPLOYER: Decagon
LOCATION: London, UK, United Kingdom (unspecified)
SALARY: Not disclosed
POSTED: 2026-02-02
APPLY_URL: https://jobs.ashbyhq.com/decagon/ee6c3e3f-b6ce-4945-a367-172d2b62ccf8
EXCERPT: Senior Agent Product Manager London, UK, United Kingdom About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Team Over the past few years, development of LLMs has evolved at a rapid pace. It's not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require guidance and input throughout the development lifecycle. The Agent Product Management team drives this journey as Decagon's in-house experts on building, deploying, and scaling AI agents. Agent PMs work directly with customers to bring their AI agents to life, and then grow each Agent into a core part of each company's businesses. As one of
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TITLE: Accounting Operations and Payroll Manager
EMPLOYER: Decagon
LOCATION: San Francisco, CA, United States (unspecified)
SALARY: Not disclosed
POSTED: 2026-06-09
APPLY_URL: https://jobs.ashbyhq.com/decagon/684d4583-6f49-4fa5-bace-5a4a0ef86ca5
EXCERPT: Accounting Operations and Payroll Manager San Francisco, CA, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Team The Accounting team at Decagon is at the center of our growth, building the financial foundation that powers a rapidly scaling startup. We ensure accurate, timely financial reporting in accordance with U.S. GAAP while designing scalable processes and strong controls that support expansion across teams and geographies. Partnering closely with Sales, People, Legal, and Operations, we drive thoughtful spend management, contract oversight, and payroll excellence-balancing precision with agility in a fast-moving environment where our work directly enables the company's next stage of growth. About the Role We're looking for a high-impact
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TITLE: Business Development, Private Equity Lead
EMPLOYER: Decagon
LOCATION: San Francisco, CA, United States, New York City (unspecified)
SALARY: Not disclosed
POSTED: 2026-04-28
APPLY_URL: https://jobs.ashbyhq.com/decagon/502dbac0-66f2-4196-9dd7-c10bb4752b71
EXCERPT: Business Development, Private Equity Lead San Francisco, CA, United States, New York City About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. The Role Decagon is scaling rapidly, and we're looking to bring on a Business Development, Private Equity Lead to join the Founder's Office and help drive expansion. This role is responsible for cultivating and deepening Decagon's executive relationships across large enterprises, private equity firms, strategic partners, and the broader technology and investment ecosystem. This is a highly strategic, relationship-driven role designed to accelerate Decagon's growth in the U.S. by establishing trusted executive relationships and converting them into high-impact commercial and partnership outcomes. In this role, you will work closely with Decagon's
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TITLE: Staff Software Engineer, Voice Agent
EMPLOYER: Decagon
LOCATION: San Francisco, CA, United States (unspecified)
SALARY: $200K-$400K
POSTED: 2025-12-01
APPLY_URL: https://jobs.ashbyhq.com/decagon/2351ca53-b7fd-4835-b967-4ae2b976b5b4
EXCERPT: Staff Software Engineer, Voice Agent San Francisco, CA, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Team The Voice Agent team builds the real-time systems that allow Decagon agents to carry natural conversations across our omnichannels (phone, web, mobile, etc). We work across speech understanding, audio streaming, synthesis quality, and the voice specific execution logic that enables timing, pacing, and responsive dialogue. Our systems must remain accurate, responsive, and stable at scale. Voice is one of the most technically challenging surfaces in conversational AI, and our small team owns this entire capability end-to-end. About the Role As a Staff Software Engineer focused on Voice Agent, you will lead
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TITLE: Deal Desk Operations & Strategy Lead
EMPLOYER: Decagon
LOCATION: San Francisco, CA, United States (unspecified)
SALARY: Not disclosed
POSTED: 2026-05-29
APPLY_URL: https://jobs.ashbyhq.com/decagon/76b7427f-4d3a-491a-8096-745303f46a31
EXCERPT: Deal Desk Operations & Strategy Lead San Francisco, CA, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Role Decagon is looking for a Deal Lead to sit at the intersection of Sales, Finance, and Strategy. You'll be the first dedicated pricing hire and will work closely with the Business Operations team to shape the function from the ground up. On our Pricing team, your primary goal will be to accelerate and scale our enterprise go-to-market motion - working closely with our account executives to structure and propose deals. Initiatives will include building internal deal processes, proposal structuring, commercial negotiations with customers, and sales enablement. This is an exciting
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TITLE: Senior Solutions Engineer
EMPLOYER: Decagon
LOCATION: San Francisco, CA, United States (unspecified)
SALARY: Not disclosed
POSTED: 2025-05-05
APPLY_URL: https://jobs.ashbyhq.com/decagon/63dd8fb8-8c5b-44e4-8371-5ad453b56eb8
EXCERPT: Senior Solutions Engineer San Francisco, CA, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Role Decagon is looking for a Senior Solutions Engineer , a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon's AI-native platform into complex customer ecosystems. Your background looks something like this - 4-6 years of customer facing experience in a sales engineering (pre-sales) role - Partner with Account Executives
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TITLE: Field Engineer
EMPLOYER: Decagon
LOCATION: New York City, New York, United States, San Francisco (unspecified)
SALARY: Not disclosed
POSTED: 2026-01-21
APPLY_URL: https://jobs.ashbyhq.com/decagon/9ffd6359-d0ff-4ab6-b210-0fb05d2c459c
EXCERPT: Field Engineer New York City, New York, United States, San Francisco About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Role We are seeking a systems-minded engineer to design, prototype, and build the internal tooling, data infrastructure, and automated workflows that ensure User Operations remains seamlessly aligned with Product and Engineering, even as our product surface rapidly expands. This is a technical IC role focused on designing and shipping robust, scalable software-not managing projects or creating slide decks. You'll create systems that power feedback loops, automate workflows, connect APIs, and deliver actionable insights, enabling our teams to move at the same pace as our innovative product organization. In this role, you
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TITLE: Senior Research Engineer
EMPLOYER: Decagon
LOCATION: San Francisco, CA, United States (unspecified)
SALARY: $200K-$400K
POSTED: 2025-08-22
APPLY_URL: https://jobs.ashbyhq.com/decagon/c1ac7d78-028b-451e-a10a-48c3c11308ea
EXCERPT: Senior Research Engineer San Francisco, CA, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Team Read more about the research team's work here: https://decagon.ai/blog/introducing-decagon-labs The Research team develops the model and decision-making stack that powers Decagon's conversational agents for enterprise support. We research, adapt, and implement state-of-the-art techniques in model training, prompting, orchestration, and evaluation in order to make our agents more accurate, robust, and efficient in real-world deployments. Our goal is to push the frontier of applied conversational AI: agents that reliably understand nuanced intent, track long context, and take the right actions under uncertainty. We measure success the way customers feel it: higher resolution rates, better
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TITLE: Senior Software Engineer, Developer Platform
EMPLOYER: Decagon
LOCATION: San Francisco, CA, United States (unspecified)
SALARY: $200K-$400K
POSTED: 2026-02-11
APPLY_URL: https://jobs.ashbyhq.com/decagon/491d67c4-b877-4ddc-895a-496eed6777ed
EXCERPT: Senior Software Engineer, Developer Platform San Francisco, CA, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Team The Infrastructure team builds and operates the foundations that power Decagon: networking, data, ML serving, developer platform, and real‑time voice. We partner closely with product, data, and ML to deliver high‑scale, low‑latency systems with clear SLOs and great developer ergonomics. About the Role We're looking for a Senior Software Engineer to help build and evolve our internal developer platform-everything from CI/CD and release automation to observability standards , platform tooling , and developer workflows that remove friction. This role is for someone who loves making other engineers faster: reducing build times,
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TITLE: Staff Research Engineer, Voice + Speech
EMPLOYER: Decagon
LOCATION: San Francisco, CA, United States (unspecified)
SALARY: Not disclosed
POSTED: 2026-01-27
APPLY_URL: https://jobs.ashbyhq.com/decagon/7e727fb5-cc08-4728-97ca-2730e965ce41
EXCERPT: Staff Research Engineer, Voice + Speech San Francisco, CA, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Team Read more about the research team's work here: https://decagon.ai/blog/introducing-decagon-labs The Research team develops the model and decision-making stack that powers Decagon's conversational agents for enterprise support. We research, adapt, and implement state-of-the-art techniques in model training, prompting, orchestration, and evaluation in order to make our agents more accurate, robust, and efficient in real-world deployments. Our goal is to push the frontier of applied conversational AI: agents that reliably understand nuanced intent, track long context, and take the right actions under uncertainty. We measure success the way customers feel it: higher
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TITLE: Engineering Manager, Agent Orchestration
EMPLOYER: Decagon
LOCATION: San Francisco, CA, United States (unspecified)
SALARY: $280K-$430K
POSTED: 2026-02-10
APPLY_URL: https://jobs.ashbyhq.com/decagon/b295b323-3d01-4126-94c1-9fc7489ebdf0
EXCERPT: Engineering Manager, Agent Orchestration San Francisco, CA, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Team The Agent Orchestration team builds the runtime and model orchestration layer that powers Decagon's agents in production. This is the orchestration layer that turns workflows, tools and guardrails into a reliable, low-latency, and delightful experience for end users. At the core of this work is the agent harness: the routing, execution logic, tool orchestration, and control-plane systems that determine how an agent behaves in a live conversation. The team owns the full execution lifecycle of each conversation-from selecting workflows and orchestrating multiple models (e.g., router/planner/supervisor patterns), to coordinating tool calls, enforcing safety
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TITLE: Strategic Solutions Engineer, West
EMPLOYER: Decagon
LOCATION: Remote, United States (remote)
SALARY: Not disclosed
POSTED: 2026-03-13
APPLY_URL: https://jobs.ashbyhq.com/decagon/78745829-74ee-41cb-836c-480ca7bf9edc
EXCERPT: Strategic Solutions Engineer, West Remote, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Role Decagon is looking for a Strategic Solutions Engineer , a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon's AI-native platform into complex customer ecosystems. Your background looks something like this - 4-6 years of customer facing experience in a sales engineering (pre-sales) role - Partner with Account Executives to
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TITLE: Product Manager, Research
EMPLOYER: Decagon
LOCATION: San Francisco, CA, United States (unspecified)
SALARY: Not disclosed
POSTED: 2026-02-25
APPLY_URL: https://jobs.ashbyhq.com/decagon/6321ea2f-4e21-4c18-8859-b4ef5489b6fe
EXCERPT: Product Manager, Research San Francisco, CA, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Team The Product Management team owns Decagon's platform and foundational features, including agent building, eval, analytics, integrations, enterprise controls, and research. We work across every customer segment, partnering closely with engineering, design, and go-to-market to ensure our platform is robust, scalable, and easy to use. As one of our founding PMs, you'll help define the product foundation that every Decagon customer uses to build and run their AI agents. You'll own initiatives end-to-end, from discovery and scoping to launch and adoption, shaping the product experience for some of the world's most influential businesses. About
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TITLE: Security Engineer
EMPLOYER: Decagon
LOCATION: San Francisco, CA, United States (unspecified)
SALARY: Not disclosed
POSTED: 2026-04-10
APPLY_URL: https://jobs.ashbyhq.com/decagon/3998068a-4ce9-4a70-b9c0-7e89ef531331
EXCERPT: Security Engineer San Francisco, CA, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Team The Security Engineering team at Decagon protects the platform that powers the most advanced conversational AI agents for enterprise customers across voice, chat, email and SMS. We build the security foundations that enable Decagon's AI agents to handle sensitive customer data with complete trust while defending against sophisticated, AI-enabled threats at massive scale. Our mission is to secure our growing platform, ensuring that AI agents and human agents can collaborate safely to help users resolve their issues while maintaining the highest standards of security and privacy. About the Role Help build and scale the
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TITLE: Senior Platform Engineer, Security
EMPLOYER: Decagon
LOCATION: San Francisco, CA, United States (unspecified)
SALARY: Not disclosed
POSTED: 2026-06-05
APPLY_URL: https://jobs.ashbyhq.com/decagon/59330f7d-3489-40c1-bff1-60e95d56b112
EXCERPT: Senior Platform Engineer, Security San Francisco, CA, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Team The Security Engineering team at Decagon protects the platform that powers the most advanced conversational AI agents for enterprise customers across voice, chat, email, and SMS. We build the security foundations that enable Decagon's AI agents to handle sensitive customer data with complete trust while defending against sophisticated, AI-enabled threats at massive scale. This role sits at the intersection of Security and Infrastructure. Like the rest of our Infrastructure org, we believe the best security comes from paved paths, strong SLAs, and high-quality systems that other engineers can rely on by default.
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TITLE: Agent Development Manager
EMPLOYER: Decagon
LOCATION: New York City, New York, United States (unspecified)
SALARY: Not disclosed
POSTED: 2026-01-22
APPLY_URL: https://jobs.ashbyhq.com/decagon/476e3152-3f9a-48ea-89bd-30516bccead7
EXCERPT: Agent Development Manager New York City, New York, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Role As part of Decagon's Agent Development Team, you will build and scale the function that develops world-class AI Agents for our customers. You will own the strategy and execution for deploying Decagon across complex enterprise environments, ensuring every agent build is smooth, impactful, and sets the foundation for long-term customer success. You will design and own the agent development playbook, creating the frameworks, processes, and standards that make agent builds repeatable and scalable as we grow. You will continuously improve how we deliver by leveraging AI tools, automation, and strong operational
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TITLE: Research Engineer, Agents
EMPLOYER: Decagon
LOCATION: New York City, New York, United States (unspecified)
SALARY: $200K-$400K
POSTED: 2026-05-05
APPLY_URL: https://jobs.ashbyhq.com/decagon/7c1282fb-0ab5-47d1-9d06-6804842317f2
EXCERPT: Research Engineer, Agents New York City, New York, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Team The Agent Orchestration team builds the runtime and model orchestration layer that powers Decagon's agents in production. This is the orchestration layer that turns workflows, tools and guardrails into a reliable, low-latency, and delightful experience for end users. At the core of this work is the agent harness: the routing, execution logic, tool orchestration, and control-plane systems that determine how an agent behaves in a live conversation. The team owns the full execution lifecycle of each conversation-from selecting workflows and orchestrating multiple models (e.g., router/planner/supervisor patterns), to coordinating tool calls, enforcing
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TITLE: BizOps & Strategy, Pricing
EMPLOYER: Decagon
LOCATION: San Francisco, CA, United States (unspecified)
SALARY: Not disclosed
POSTED: 2026-02-20
APPLY_URL: https://jobs.ashbyhq.com/decagon/80e62efe-c1e1-4f00-a9cb-2a75d8cbb577
EXCERPT: BizOps & Strategy, Pricing San Francisco, CA, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Role Decagon is looking for someone to join the Business Operations & Strategy team to lead commercial and pricing strategy. The Business Operations & Strategy team sits within the Founder's Office, a team of high-agency generalists and ex-founders with extremely high leverage and own things like partnerships, business development, pricing strategy, AI transformation, data/analytics, growth, etc. Your primary goal will be to accelerate and streamline our enterprise go-to-market motion - working closely with our GTM team to close deals. Initiatives will range from developing pricing & packaging strategy, to building internal deal and
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TITLE: Business Value Consultant
EMPLOYER: Decagon
LOCATION: San Francisco, CA, United States, New York City (unspecified)
SALARY: Not disclosed
POSTED: 2026-04-10
APPLY_URL: https://jobs.ashbyhq.com/decagon/4b9b6980-26dc-42b3-9c13-936777539c48
EXCERPT: Business Value Consultant San Francisco, CA, United States, New York City About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Role Decagon is looking for a Business Value Consultant to build and scale our value engineering function, partnering closely with Sales on our most strategic enterprise opportunities. This role sits at the center of GTM - bridging product, sales, and finance - and is responsible for translating Decagon's platform into clear, quantified business impact. You will work directly with executive stakeholders (CFO, COO, CX leaders) to develop compelling, data-driven business cases that accelerate deal cycles, increase win rates, and drive larger, more strategic investments. Beyond individual deals, you will help define
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TITLE: Senior Software Engineer, Enterprise Product
EMPLOYER: Decagon
LOCATION: San Francisco, CA, United States (unspecified)
SALARY: $200K-$400K
POSTED: 2026-02-25
APPLY_URL: https://jobs.ashbyhq.com/decagon/03f56b39-866b-41b7-a805-9cf2e16373b9
EXCERPT: Senior Software Engineer, Enterprise Product San Francisco, CA, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Team The Enterprise Product team creates the platform that customers use to build, maintain, and improve their AI agents. We transform complex engineering work into intuitive self-serve products, making sophisticated AI capabilities accessible to both technical and non-technical Customer Experience teams. This team is core to Decagon's ability to scale: the tools you build directly support agents for all our customers, each with unique workflows, data, and requirements. About the Role As a Senior Software Engineer on the Enterprise Product team, you will take ownership of designing and building robust, scalable systems
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TITLE: Manager, Sales Development
EMPLOYER: Decagon
LOCATION: San Francisco, CA, United States (unspecified)
SALARY: Not disclosed
POSTED: 2026-02-06
APPLY_URL: https://jobs.ashbyhq.com/decagon/037ea083-e556-4ce7-aca0-ec88f63772fc
EXCERPT: Manager, Sales Development San Francisco, CA, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Role As a Manager, Sales Development at Decagon, you'll be responsible for hiring, training, and scaling a high-performing team of SDRs to drive top-of-funnel pipeline and fuel our sales growth. You will build and manage a team of 6-10 SDRs who specialize in account-based prospecting, multi-threaded outreach, and sophisticated qualification of enterprise opportunities. You'll collaborate closely with GTM leadership to refine outreach strategies, optimize processes, and develop the next generation of sales talent. This role is perfect for someone passionate about building and defining the sales development motion at a high-growth startup. In this
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TITLE: Field Marketing Manager
EMPLOYER: Decagon
LOCATION: London, UK, United Kingdom (unspecified)
SALARY: Not disclosed
POSTED: 2026-05-08
APPLY_URL: https://jobs.ashbyhq.com/decagon/1b082f84-4731-40b1-bcc3-dc3081652c0f
EXCERPT: Field Marketing Manager London, UK, United Kingdom About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Role We're looking for our first field marketing manager in EMEA. This person will own end-to-end event management across trade shows, field events, executive dinners, and community activations In this role, you will - Build and own the EMEA events calendar, from strategy through execution to post-event follow-up - Partner closely with the EMEA sales team to ensure targeting of the right accounts and presence at the right events - Plan and execute a range of event formats including trade shows, executive dinners, hosted events, and community activations - Develop and manage the post-event follow-up
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TITLE: Senior Security Engineer
EMPLOYER: Decagon
LOCATION: San Francisco, CA, United States (unspecified)
SALARY: Not disclosed
POSTED: 2026-04-10
APPLY_URL: https://jobs.ashbyhq.com/decagon/a365149d-2cad-4dbb-974e-d3556b550259
EXCERPT: Senior Security Engineer San Francisco, CA, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Team The Security Engineering team at Decagon protects the platform that powers the most advanced conversational AI agents for enterprise customers across voice, chat, email and SMS. We build the security foundations that enable Decagon's AI agents to handle sensitive customer data with trust while defending against sophisticated, AI-enabled threats at massive scale. Our mission is to provide magical support experiences - ensuring that AI agents and human agents can collaborate safely to help users resolve their issues while maintaining the highest standards of security and privacy. About the Role Lead the application security
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TITLE: Partnerships, Agent Delivery Lead
EMPLOYER: Decagon
LOCATION: San Francisco, CA, United States, New York City (unspecified)
SALARY: Not disclosed
POSTED: 2026-04-03
APPLY_URL: https://jobs.ashbyhq.com/decagon/3f81fb0a-82c4-4e3b-9ea3-d5ebcbb28ca6
EXCERPT: Partnerships, Agent Delivery Lead San Francisco, CA, United States, New York City About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Team The Partnerships team is a new team at Decagon that will focus on driving product, revenue, and ecosystem growth through technology, solutions, channel, cloud, and AI partnerships. As one of our first team members, you'll be responsible for setting strategy, building programs and process, and driving execution to accelerate customer outcomes. About the Role Decagon is looking for a Partnerships, Agent Delivery Lead, a founding member of our Partnerships team who will help design, build, and scale our revenue focused partnership programs, especially our partner program for implementation and
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TITLE: Partnerships, System Integrators Lead
EMPLOYER: Decagon
LOCATION: San Francisco, CA, United States, New York City (unspecified)
SALARY: Not disclosed
POSTED: 2026-04-03
APPLY_URL: https://jobs.ashbyhq.com/decagon/b7f9e1bd-94a0-4c78-a712-d3712bff3df1
EXCERPT: Partnerships, System Integrators Lead San Francisco, CA, United States, New York City About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Team The Partnerships team is a new team at Decagon that will focus on driving product, revenue, and ecosystem growth through technology, solutions, channel, cloud, and AI partnerships. As one of our first team members, you'll be responsible for setting strategy, building programs and process, and driving execution to accelerate customer outcomes. About the Role Decagon is looking for a Partnerships, System Integrators Lead, a founding member of our Partnerships team who will help design, build, and scale our revenue focused partnership programs, especially our partner program for implementation and
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TITLE: Director of Customer Engineering, Agent Builder
EMPLOYER: Decagon
LOCATION: San Francisco, CA, United States (unspecified)
SALARY: Not disclosed
POSTED: 2026-02-07
APPLY_URL: https://jobs.ashbyhq.com/decagon/3aa855e4-164b-4246-aaa0-b602339bfe06
EXCERPT: Director of Customer Engineering, Agent Builder San Francisco, CA, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Team Over the past few years, development of LLMs has evolved at a rapid pace. It's not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require hands-on execution, rigorous iteration, and deep technical delivery to reach enterprise-grade performance. We're creating an Agent Builder Org : a specialized technical delivery team responsible for end-to-end execution of AI agent builds. Agent Builders own the hands-on work required to deliver best-in-class agents-writing and configuring key components, validating integrations, and ensuring agents
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TITLE: Senior Agent Product Manager - German Speaking
EMPLOYER: Decagon
LOCATION: London, UK, United Kingdom (unspecified)
SALARY: Not disclosed
POSTED: 2026-05-11
APPLY_URL: https://jobs.ashbyhq.com/decagon/d53738b5-ca10-4283-be5a-3937aa9e7c59
EXCERPT: Senior Agent Product Manager - German Speaking London, UK, United Kingdom About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Team Over the past few years, development of LLMs has evolved at a rapid pace. It's not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require guidance and input throughout the development lifecycle. The Agent Product Management team drives this journey as Decagon's in-house experts on building, deploying, and scaling AI agents. Agent PMs work directly with customers to bring their AI agents to life, and then grow each Agent into a core part of each company's businesses.
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TITLE: Director of Sales, Enterprise
EMPLOYER: Decagon
LOCATION: San Francisco, CA, United States (unspecified)
SALARY: Not disclosed
POSTED: 2025-04-29
APPLY_URL: https://jobs.ashbyhq.com/decagon/ca69cd40-646d-44a8-a052-6f40294b123b
EXCERPT: Director of Sales, Enterprise San Francisco, CA, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Role Decagon is seeking a dynamic and results-driven Director, Enterprise Sales to join our founding sales leadership team, reporting directly into our VP of Sales. You thrive on identifying opportunities that will increase the business' and financial impact of your team, work cross-functionally to develop and execute new programs that carry out the companies vision. As the Director, Enterprise Sales you will be instrumental in scaling our sales operations, driving revenue growth, and ensuring the team's success. Decagon is a fully in person company based in our San Francisco office. The enterprise core
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TITLE: GTM Enablement Manager
EMPLOYER: Decagon
LOCATION: San Francisco, CA, United States (unspecified)
SALARY: Not disclosed
POSTED: 2026-04-01
APPLY_URL: https://jobs.ashbyhq.com/decagon/0e8a35cd-be75-436e-8407-f4e8dd2d2c59
EXCERPT: GTM Enablement Manager San Francisco, CA, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About The Team Decagon's GTM Productivity team is laser-focused on building a truly elite, world-class revenue engine as a core differentiator for the business. At the individual level, we believe in unlocking the full potential of every seller and field team member - enabling them to do their best work and win at the highest level. At the organizational level, success means turning strategy into consistent, repeatable execution - driving faster ramp, higher productivity per rep, and exceeding global revenue targets with greater efficiency. About The Role Decagon is looking for a GTM Enablement Manager -
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TITLE: Staff Software Engineer, Enterprise Product
EMPLOYER: Decagon
LOCATION: New York City, New York, United States (unspecified)
SALARY: $200K-$400K
POSTED: 2026-01-22
APPLY_URL: https://jobs.ashbyhq.com/decagon/f83f5c1d-a4d7-4c63-beb5-611c97a9e11d
EXCERPT: Staff Software Engineer, Enterprise Product New York City, New York, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Team The Enterprise Product team creates the platform that customers use to build, maintain, and improve their AI agents. We transform complex engineering work into intuitive self-serve products, making sophisticated AI capabilities accessible to both technical and non-technical Customer Experience teams. This team is core to Decagon's ability to scale: the tools you build directly support agents for all our customers, each with unique workflows, data, and requirements. About the Role You'll be a technical leader for a full-stack product engineering team, shaping the platform that empowers customers to create
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TITLE: Staff Software Engineer, Agent Orchestration
EMPLOYER: Decagon
LOCATION: San Francisco, CA, United States (unspecified)
SALARY: $200K-$400K
POSTED: 2025-12-01
APPLY_URL: https://jobs.ashbyhq.com/decagon/7df0a996-5a9f-496f-9f8b-c302983765b2
EXCERPT: Staff Software Engineer, Agent Orchestration San Francisco, CA, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Team The Agent Orchestration team builds the runtime and model orchestration layer that powers Decagon's agents in production. This is the orchestration layer that turns workflows, tools and guardrails into a reliable, low-latency, and delightful experience for end users. At the core of this work is the agent harness: the routing, execution logic, tool orchestration, and control-plane systems that determine how an agent behaves in a live conversation. The team owns the full execution lifecycle of each conversation-from selecting workflows and orchestrating multiple models (e.g., router/planner/supervisor patterns), to coordinating tool calls, enforcing
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TITLE: Enterprise Solutions Engineer
EMPLOYER: Decagon
LOCATION: Australia (unspecified)
SALARY: Not disclosed
POSTED: 2026-03-24
APPLY_URL: https://jobs.ashbyhq.com/decagon/95dadea4-8bd2-421a-bf3f-51c04e102ee2
EXCERPT: Enterprise Solutions Engineer Australia About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Role Decagon is looking for a Solutions Engineer , a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon's AI-native platform into complex customer ecosystems. Your background looks something like this - 4-6 years of customer facing experience in a sales engineering (pre-sales) role - Partner with Account Executives to discover and qualify solutions
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TITLE: Senior Technical Recruiter, Engineering
EMPLOYER: Decagon
LOCATION: San Francisco, CA, United States, New York City (unspecified)
SALARY: Not disclosed
POSTED: 2026-02-03
APPLY_URL: https://jobs.ashbyhq.com/decagon/9efceeb7-9c23-481d-84c2-7c7fa1f59ef9
EXCERPT: Senior Technical Recruiter, Engineering San Francisco, CA, United States, New York City About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Team Decagon's Talent team partners directly with company leadership to shape org design, define what exceptional looks like, and hire the people who will shape our future. We're Gen AI-native and constantly pushing the boundaries of how Talent teams operate - moving fast, solving hard problems, and playing a critical role in building a world-class organization. About the Role Decagon is rapidly scaling our team and looking for highly capable Recruiters to fuel this growth. As a Technical Recruiter, you'll have ownership and autonomy in partnering closely with company leaders
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TITLE: Strategic Account Director - East
EMPLOYER: Decagon
LOCATION: Remote, United States, Atlanta, Boston, Toronto, Washington D.C. (remote)
SALARY: Not disclosed
POSTED: 2026-03-25
APPLY_URL: https://jobs.ashbyhq.com/decagon/9875ed62-9d62-4485-8d47-fc897d43493b
EXCERPT: Strategic Account Director - East Remote, United States, Atlanta, Boston, Toronto, Washington D.C. About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Role We're looking for a Strategic Account Executive that thrives in a highly autonomous environment. You're product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal. In this role, you will - Develop a strategy to break into and close key strategic logos for Decagon - Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking
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TITLE: Solutions Architect - Infrastructure
EMPLOYER: Decagon
LOCATION: San Francisco, CA, United States (unspecified)
SALARY: Not disclosed
POSTED: 2025-09-24
APPLY_URL: https://jobs.ashbyhq.com/decagon/a81a1a50-d497-4dff-8105-c7a890310396
EXCERPT: Solutions Architect - Infrastructure San Francisco, CA, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Role Decagon is seeking a Founding Solutions Architect - Infrastructure, a foundational technical hire who will shape the future of how enterprises deploy and scale our AI-powered platform. This role sits at the intersection of pre-sales engineering, deployment architecture, and enterprise infrastructure strategy. You will act as a trusted advisor to enterprise prospects and customers, guiding them through complex, ambiguous deployment conversations-from containerization strategies to multi-cloud architectures-ensuring Decagon integrates seamlessly into their existing infrastructure while meeting security, compliance, and scalability requirements. As a founding hire in this function, you will define best practices
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TITLE: Engineering Manager, Agents
EMPLOYER: Decagon
LOCATION: New York City, New York, United States (unspecified)
SALARY: $200K-$400K
POSTED: 2026-05-27
APPLY_URL: https://jobs.ashbyhq.com/decagon/0902f176-33a3-4233-be8a-1e22d1e8d23d
EXCERPT: Engineering Manager, Agents New York City, New York, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Team The Agent Engineering team at Decagon deploys mission-critical AI agents to our customers that impact millions of users and directly drive Decagon's growth. You will lead a team building on our industry-leading AI agent platform, collaborate directly with customers and help devise long-term, scalable solutions. Our mission is to deliver magical support experiences - AI agents working alongside human agents to help users resolve their issues. About the Role As an Engineering Manager on the Agent Engineering team, you'll lead a group of engineers building and shipping best-in-class AI agents, from
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TITLE: Product Designer
EMPLOYER: Decagon
LOCATION: San Francisco, CA, United States (unspecified)
SALARY: Not disclosed
POSTED: 2026-04-06
APPLY_URL: https://jobs.ashbyhq.com/decagon/1117aac8-58b5-4b24-bc82-849317a52719
EXCERPT: Product Designer San Francisco, CA, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the team Join a fast-moving, high-impact design team shaping the future of AI-first products. We're building not just a platform, but interaction patterns for AI agents-how they're designed, controlled, and experienced across chat, voice, and beyond. This is an opportunity to define what great agent UX looks like, and you'll work closely with product engineers and PMs in a highly collaborative environment, with direct access to: - Real users (both internal agent builders and external customers) - Live feedback loops that influence what we ship - A leadership team deeply invested in design This is a
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TITLE: Senior Product & Design Sourcer
EMPLOYER: Decagon
LOCATION: San Francisco, CA, United States (unspecified)
SALARY: Not disclosed
POSTED: 2026-04-28
APPLY_URL: https://jobs.ashbyhq.com/decagon/dd51a67a-ff50-4125-bdb2-367290a9f9aa
EXCERPT: Senior Product & Design Sourcer San Francisco, CA, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Team Decagon's Talent team partners directly with company leadership to shape org design, define what exceptional looks like, and hire the people who will shape our future. We're Gen AI-native and constantly pushing the boundaries of how Talent teams operate - moving fast, solving hard problems, and playing a critical role in building a world-class organization. About the Role Decagon is rapidly scaling and looking for a highly capable Senior Product & Design Sourcer to fuel this growth. In this role, you'll own top-of-funnel sourcing for our most critical Product and Design
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TITLE: Senior Customer Marketing Manager
EMPLOYER: Decagon
LOCATION: San Francisco, CA, United States (unspecified)
SALARY: Not disclosed
POSTED: 2026-04-10
APPLY_URL: https://jobs.ashbyhq.com/decagon/41f9ff8f-2d69-455f-ba6c-ac304cfec0e6
EXCERPT: Senior Customer Marketing Manager San Francisco, CA, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About The Role Decagon is looking for a strategic and creative Customer Marketing Manager to build and scale programs that deepen customer engagement, celebrate customer success, and turn our users into passionate advocates. In this role, you'll own customer storytelling - from case studies to milestone highlights - and design programs that strengthen retention, expansion, and community-building. In this role, you will - Customer programs: Develop and manage customer advocacy and engagement programs, including reference networks, lifecycle touchpoints, and customer marketing initiatives. - Customer content creation: Alongside PMM, produce high-quality customer stories, case studies, testimonials,
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TITLE: Marketing Operations Specialist
EMPLOYER: Decagon
LOCATION: San Francisco, CA, United States (unspecified)
SALARY: Not disclosed
POSTED: 2026-04-13
APPLY_URL: https://jobs.ashbyhq.com/decagon/c6e70f60-9ed5-416a-8b37-bff69de9db93
EXCERPT: Marketing Operations Specialist San Francisco, CA, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the team Decagon's Revenue Operations team is a multidisciplinary group of operators combining strategic thinking, analytical rigor, and high-velocity execution. Covering GTM-wide strategy, operations and analytics, we are proactive, data-driven partners to leadership - providing critical insights, driving operational efficiency and getting things done. In this role, you will - Oversee the management and evolution of our marketing tech stack (Hubspot, Default, ZoomInfo, LinkedIn Sales Navigator, etc.) and ensure systems are effectively integrated and utilized to support GTM - Manage and optimize HubSpot to identify, score, track, and attribute leads. Ensure accurate data capture and
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TITLE: Senior Director, Strategy and Operations
EMPLOYER: Decagon
LOCATION: San Francisco, CA, United States (unspecified)
SALARY: Not disclosed
POSTED: 2026-02-18
APPLY_URL: https://jobs.ashbyhq.com/decagon/49742dbb-55ae-4552-b19c-9fa97f2c1533
EXCERPT: Senior Director, Strategy and Operations San Francisco, CA, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Team Decagon's Customer org turns enterprise commitments into durable customer outcomes. We own deployment execution, steady-state operations, and the operating system that lets delivery quality and velocity scale as our customer base and deal complexity grow. The Strategy and Operations team is responsible for the efficiency and operationalization of our Customer org. They partner closely with GTM, Product, and Engineering to bring operating rigor to how Decagon delivers. About the Role As Senior Director, Customer Strategy & Operations, you will own the strategy, cadence, and operational infrastructure that powers Decagon's post-sales execution
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TITLE: Talent Associate
EMPLOYER: Decagon
LOCATION: San Francisco, CA, United States (unspecified)
SALARY: Not disclosed
POSTED: 2025-11-19
APPLY_URL: https://jobs.ashbyhq.com/decagon/198235e4-6729-452e-a248-7a4b8897f6b2
EXCERPT: Talent Associate San Francisco, CA, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Team Decagon's Talent team partners directly with company leadership to shape org design, define what exceptional looks like, and hire the people who will shape our future. We're Gen AI-native and constantly pushing the boundaries of how Talent teams operate - moving fast, solving hard problems, and playing a critical role in building a world-class organization. About the Role Decagon is building a world-class team and we're looking for a Talent Associate to help us scale. In this role, you'll be a key partner in helping the Talent team meet ambitious hiring goals by delivering
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TITLE: Customer Engineer, Agent Builder
EMPLOYER: Decagon
LOCATION: San Francisco, CA, United States (unspecified)
SALARY: Not disclosed
POSTED: 2026-01-20
APPLY_URL: https://jobs.ashbyhq.com/decagon/8c40fb7a-5f25-4112-a1df-f1c22b81042c
EXCERPT: Customer Engineer, Agent Builder San Francisco, CA, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Team Over the past few years, development of LLMs has evolved at a rapid pace. It's not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require hands-on execution, rigorous iteration, and deep technical delivery to reach enterprise-grade performance. We're creating an Agent Builder Org : a specialized technical delivery team responsible for end-to-end execution of AI agent builds. Agent Builders own the hands-on work required to deliver best-in-class agents-writing and configuring key components, validating integrations, and ensuring agents perform reliably
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TITLE: Solutions Architect - Salesforce
EMPLOYER: Decagon
LOCATION: San Francisco, CA, United States (unspecified)
SALARY: Not disclosed
POSTED: 2026-01-12
APPLY_URL: https://jobs.ashbyhq.com/decagon/83267854-2ea8-4322-8ba3-88c2dcb086a5
EXCERPT: Solutions Architect - Salesforce San Francisco, CA, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Role Decagon is seeking a Founding Salesforce Architect , a strategic and highly technical leader who will define how enterprises design, extend, and integrate Salesforce solutions-particularly focused on Service Cloud and core ticketing workflows. This role sits at the intersection of enterprise architecture, complex system integration, and customer support technology strategy. You will act as a trusted advisor to prospects and customers, helping them architect scalable Salesforce solutions that support sophisticated service operations, internal support models, and integrations with external systems. As a foundational hire, you will define best practices for Salesforce architecture,
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TITLE: Platform Engineer, Security
EMPLOYER: Decagon
LOCATION: San Francisco, CA, United States (unspecified)
SALARY: Not disclosed
POSTED: 2026-06-05
APPLY_URL: https://jobs.ashbyhq.com/decagon/3a68de82-c874-4cd2-b639-17948748e212
EXCERPT: Platform Engineer, Security San Francisco, CA, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Team The Security Engineering team at Decagon protects the platform that powers the most advanced conversational AI agents for enterprise customers across voice, chat, email and SMS. We build the security foundations that enable Decagon's AI agents to handle sensitive customer data with trust while defending against sophisticated, AI-enabled threats at massive scale. Our mission is to provide magical support experiences - ensuring that AI agents and human agents can collaborate safely to help users resolve their issues while maintaining the highest standards of security and privacy. About the Role Lead the application security
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TITLE: Strategic Account Director - West
EMPLOYER: Decagon
LOCATION: San Francisco, CA, United States, Remote, Seattle, Texas (remote)
SALARY: Not disclosed
POSTED: 2024-11-12
APPLY_URL: https://jobs.ashbyhq.com/decagon/f42e38fc-aa61-44c2-8e04-3e6d0ae5a7a3
EXCERPT: Strategic Account Director - West San Francisco, CA, United States, Remote, Seattle, Texas About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Role We're looking for a Strategic Account Executive that thrives in a highly autonomous environment. You're product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal. In this role, you will - Develop a strategy to break into and close key strategic logos for Decagon - Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking
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TITLE: Founder's Office, Founder Associate
EMPLOYER: Decagon
LOCATION: San Francisco, CA, United States (unspecified)
SALARY: Not disclosed
POSTED: 2026-05-26
APPLY_URL: https://jobs.ashbyhq.com/decagon/c309c767-3553-42e1-81ec-73cc3b88c2ce
EXCERPT: Founder's Office, Founder Associate San Francisco, CA, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Role Calling all founders and future founders - Decagon is building out the Founder's Office. This is a high leverage, high motor, and high impact team of Founder Associates that works directly with our Founders and Execs to scale the business and shape the foundation of a world-class AI company. You will have a front-row seat and a very direct role in tackling our highest-priority strategic and operational challenges as we continue to grow. You will drive strategic initiatives across the company, identify key areas for improvement, build processes, and ultimately get things
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TITLE: Product Manager
EMPLOYER: Decagon
LOCATION: San Francisco, CA, United States (unspecified)
SALARY: Not disclosed
POSTED: 2026-01-24
APPLY_URL: https://jobs.ashbyhq.com/decagon/d790a2a2-958d-4f49-96ed-adbd68d2e6ce
EXCERPT: Product Manager San Francisco, CA, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Team Over the past few years, development of LLMs has evolved at a rapid pace. Building truly successful AI products isn't just about model quality - it's about the infrastructure, tooling, and workflows that allow customers to configure, monitor, and improve their agents at scale. The Product Management team owns Decagon's platform and foundational features: agent building, testing, experimentation, analytics, QA, versioning, integrations, and enterprise controls. We work across every customer segment, partnering closely with engineering, design, and go-to-market to ensure our platform is robust, scalable, and easy to use. As one of our founding
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TITLE: Governance, Risk, and Compliance Manager
EMPLOYER: Decagon
LOCATION: San Francisco, CA, United States (unspecified)
SALARY: Not disclosed
POSTED: 2026-04-10
APPLY_URL: https://jobs.ashbyhq.com/decagon/f349c30b-7e7c-437a-911d-71055d53ca52
EXCERPT: Governance, Risk, and Compliance Manager San Francisco, CA, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Team The Security Engineering team at Decagon protects the platform that powers the most advanced conversational AI agents for enterprise customers across voice, chat, email and SMS. We build the security foundations that enable Decagon's AI agents to handle sensitive customer data with complete trust while defending against sophisticated, AI-enabled threats at massive scale. Our mission is to secure magical support experiences, ensuring that AI agents and human agents can collaborate safely to help users resolve their issues while maintaining the highest standards of security and privacy. About the Role Join Decagon
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TITLE: Senior Technical Sourcer, Engineering
EMPLOYER: Decagon
LOCATION: San Francisco, CA, United States, New York City (unspecified)
SALARY: Not disclosed
POSTED: 2026-02-03
APPLY_URL: https://jobs.ashbyhq.com/decagon/66ccfab5-bf06-4419-ba7c-3154371404b5
EXCERPT: Senior Technical Sourcer, Engineering San Francisco, CA, United States, New York City About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Team Decagon's Talent team partners directly with company leadership to shape org design, define what exceptional looks like, and hire the people who will shape our future. We're Gen AI-native and constantly pushing the boundaries of how Talent teams operate - moving fast, solving hard problems, and playing a critical role in building a world-class organization. About the Role Decagon is rapidly scaling and looking for highly capable Technical Sourcers to fuel this growth. As a Technical Sourcer, you'll own the top of funnel for our most critical engineering hires
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TITLE: Agent Strategy Manager - German Speaking
EMPLOYER: Decagon
LOCATION: London, UK, United Kingdom (unspecified)
SALARY: Not disclosed
POSTED: 2026-05-28
APPLY_URL: https://jobs.ashbyhq.com/decagon/e3c895d1-c215-4524-8b38-cad7209291ec
EXCERPT: Agent Strategy Manager - German Speaking London, UK, United Kingdom About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Team Decagon's Agent Strategy team is a high impact group that shapes how customers use and gain value from our product. You will work alongside a sharp and collaborative team of ASMs who build best practices, guide customers through high value deployments and bring customer insight into product strategy. Together the team defines how we deliver value to enterprise customers and continues to evolve as the company scales. This is a fully in-office role based in our London office. Candidates must possess full professional proficiency in written and spoken English and German.
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TITLE: Senior Manager, IT
EMPLOYER: Decagon
LOCATION: San Francisco, CA, United States (unspecified)
SALARY: Not disclosed
POSTED: 2026-02-25
APPLY_URL: https://jobs.ashbyhq.com/decagon/f595ce93-d7d9-420d-b645-78d117b22146
EXCERPT: Senior Manager, IT San Francisco, CA, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Team The IT and Operations team at Decagon enables our rapidly scaling organization to move fast while maintaining security, compliance, and seamless employee experiences. We build the technology infrastructure and operational workflows that empower our team to focus on building category-defining AI products. Working closely with Security Engineering and Internal Tools teams, we ensure Decagon's IT environment supports both startup velocity and enterprise standards. This is an in-office role based in our San Francisco HQ. About the Role Lead and evolve Decagon's IT operations as we scale from 250 staff to 500+, building intelligent,
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TITLE: Product Operations Manager
EMPLOYER: Decagon
LOCATION: San Francisco, CA, United States (unspecified)
SALARY: $185K-$232K
POSTED: 2026-01-28
APPLY_URL: https://jobs.ashbyhq.com/decagon/37d06ec4-153c-4486-b371-815cd90be94f
EXCERPT: Product Operations Manager San Francisco, CA, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Team The Product team owns Decagon's platform and foundational features: agent building, eval, analytics, testing, experimentation, versioning, integrations, and enterprise controls. We work across every customer segment, partnering closely with engineering, design, and go-to-market to ensure our platform is robust, scalable, and easy to use. About the Role As the founding Product Operations Manager at Decagon, your mission will be to drive strategic clarity, pace of execution, and operational excellence within the Product and Design organization. You'll stand up the function 0→1 to optimize how we build product, including running x-org processes, driving customer-
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TITLE: Lab Manager
EMPLOYER: Ultra
LOCATION: Frankfort, Kentucky | OnSite (onsite)
SALARY: Not disclosed
POSTED: 2026-06-04
APPLY_URL: https://jobs.ashbyhq.com/ultra/00623a2e-b0dd-4ef7-87a3-cce6e91617cc
EXCERPT: Lab Manager Frankfort, Kentucky | OnSite Ultra™ | Nicotine-Free Pouches for Focus & Energy About Ultra ⚡️ Ultra™ is already the #1 brand of nicotine-free pouches in the world and we only launched 10 months ago-we're just getting started. We're building a modern consumer brand around a simple idea: pouches should be good for you. The market shift is massive: nicotine pouch sales are up 3,000% since 2019 and projected to reach $20B+ globally. Ultra is leading the next wave-nicotine-free, functional, and clean. Backed by some of the best investors, founders and athletes in the world, including: - Left Lane Capital (Blank Street, Olipop, Holy) - Sugar Capital (Grüns, Feastables, Lucky Energy) - Athletes & Creators: Joe Burrow, Dak Prescott, Henrik Lundqvist, Jakob Chychrun + more - Founders & Operators: Chad Janis (Grüns), Harpreet Singh (Oura Ring), Jeff Rader (Harry's), Vinay Menda (Blank Street) + more Learn more: takeultra.com http://takeultra.com The Role 🚀 As Quality Lab Manager at ULTRA, you'll be the hands-on engine behind our lab operations-managing day-to-day laboratory activities, running pilot-scale batch production, and operating pouch machinery to push product development forward. You'll own lab equipment, ingredient inventory, and pilot manufacturing workflows while serving as a critical quality bridge between our internal R&D team and co-manufacturing partners. This is a builder's role. You'll be on the floor, in the lab, and at co-man sites-ensuring every pouch meets the standard that makes Ultra the best in the category. If you thrive in fast-paced, hands-on environments and want to help
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TITLE: Senior Software Engineer, Agent Orchestration
EMPLOYER: Decagon
LOCATION: San Francisco, CA, United States (unspecified)
SALARY: $200K-$400K
POSTED: 2025-11-19
APPLY_URL: https://jobs.ashbyhq.com/decagon/75f544ae-7838-4ffa-9e6b-33d7e2b6ea2b
EXCERPT: Senior Software Engineer, Agent Orchestration San Francisco, CA, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Team The Agent Orchestration team builds the runtime and model orchestration layer that powers Decagon's agents in production. This is the orchestration layer that turns workflows, tools and guardrails into a reliable, low-latency, and delightful experience for end users. At the core of this work is the agent harness: the routing, execution logic, tool orchestration, and control-plane systems that determine how an agent behaves in a live conversation. The team owns the full execution lifecycle of each conversation-from selecting workflows and orchestrating multiple models (e.g., router/planner/supervisor patterns), to coordinating tool calls, enforcing
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TITLE: Senior Software Engineer, Agents
EMPLOYER: Decagon
LOCATION: New York City, New York, United States (unspecified)
SALARY: $200K-$400K
POSTED: 2026-04-01
APPLY_URL: https://jobs.ashbyhq.com/decagon/cd95c25c-fdb7-4816-8a31-6d75e86adbe0
EXCERPT: Senior Software Engineer, Agents New York City, New York, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Team The Agent Engineering team at Decagon deploys mission-critical AI agents to our customers that impact millions of users and directly drive Decagon's growth. You will build on our industry-leading AI agent platform, collaborate directly with customers and use your own creativity to devise long-term, scalable solutions. Our mission is to deliver magical support experiences - AI agents working alongside human agents to help users resolve their issues. About the Role On the Agent Engineering team, you'll have complete ownership and autonomy in building and shipping best-in-class AI agents, from initial
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TITLE: Staff Research Engineer
EMPLOYER: Decagon
LOCATION: San Francisco, CA, United States (unspecified)
SALARY: $200K-$400K
POSTED: 2026-01-27
APPLY_URL: https://jobs.ashbyhq.com/decagon/50051fa8-a07b-4678-ad74-7b2610fcb840
EXCERPT: Staff Research Engineer San Francisco, CA, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Team Read more about the research team's work here: https://decagon.ai/blog/introducing-decagon-labs The Research team develops the model and decision-making stack that powers Decagon's conversational agents for enterprise support. We research, adapt, and implement state-of-the-art techniques in model training, prompting, orchestration, and evaluation in order to make our agents more accurate, robust, and efficient in real-world deployments. Our goal is to push the frontier of applied conversational AI: agents that reliably understand nuanced intent, track long context, and take the right actions under uncertainty. We measure success the way customers feel it: higher resolution rates, better
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TITLE: Software Engineer, Agents
EMPLOYER: Decagon
LOCATION: London, UK, United Kingdom (unspecified)
SALARY: GBP 125K-180K
POSTED: 2026-05-06
APPLY_URL: https://jobs.ashbyhq.com/decagon/28366d07-ae89-428c-8593-1840591bfc18
EXCERPT: Software Engineer, Agents London, UK, United Kingdom About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Team The Agent Engineering team at Decagon deploys mission-critical AI agents to our customers that impact millions of users and directly drive Decagon's growth. You will build on our industry-leading AI agent platform, collaborate directly with customers and use your own creativity to devise long-term, scalable solutions. Our mission is to deliver magical support experiences - AI agents working alongside human agents to help users resolve their issues. About the Role On the Agent Engineering team, you'll have complete ownership and autonomy in building and shipping best-in-class AI agents, from initial implementation through continuous iteration.
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TITLE: Growth Marketing Manager
EMPLOYER: Decagon
LOCATION: San Francisco, CA, United States (unspecified)
SALARY: Not disclosed
POSTED: 2026-05-11
APPLY_URL: https://jobs.ashbyhq.com/decagon/9e825fb8-33b6-483d-b114-3cf70ec90df6
EXCERPT: Growth Marketing Manager San Francisco, CA, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Role Decagon is looking for a hands-on growth marketer to own revenue lifecycle programs that create and accelerate pipeline. You'll work closely with Growth and Sales to design and run programs that move target accounts from early-stage opportunities to closed-won, using email and lifecycle journeys, paid social, ABM, AI workflows, and field marketing support. Your job is to turn existing demand and pipeline into revenue. In this role, you will - Pipeline acceleration: Build and run programs that drive early-stage conversion, staying close to active deals and partnering with AEs and SDRs to identify
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TITLE: Senior Research Engineer, Voice + Speech
EMPLOYER: Decagon
LOCATION: San Francisco, CA, United States (unspecified)
SALARY: Not disclosed
POSTED: 2026-05-18
APPLY_URL: https://jobs.ashbyhq.com/decagon/4ec841cc-786c-459d-bf83-31b0071a85cc
EXCERPT: Senior Research Engineer, Voice + Speech San Francisco, CA, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Team Read more about the research team's work here: https://decagon.ai/blog/introducing-decagon-labs The Research team develops the model and decision-making stack that powers Decagon's conversational agents for enterprise support. We research, adapt, and implement state-of-the-art techniques in model training, prompting, orchestration, and evaluation in order to make our agents more accurate, robust, and efficient in real-world deployments. Our goal is to push the frontier of applied conversational AI: agents that reliably understand nuanced intent, track long context, and take the right actions under uncertainty. We measure success the way customers feel it: higher
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TITLE: Revenue Strategy & Operations Manager
EMPLOYER: Decagon
LOCATION: New York City, New York, United States, San Francisco (unspecified)
SALARY: Not disclosed
POSTED: 2026-04-08
APPLY_URL: https://jobs.ashbyhq.com/decagon/4ac15d8e-8c15-4411-89d4-f5215a6720b1
EXCERPT: Revenue Strategy & Operations Manager New York City, New York, United States, San Francisco About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Team Decagon's Revenue Operations team is a multidisciplinary group of operators combining strategic thinking, analytical rigor, and high-velocity execution. Covering GTM-wide strategy, operations and analytics, we are proactive, data-driven partners to leadership - providing critical insights, driving operational efficiency and getting things done. About the Role This is a dynamic, wide-ranging role to join our team shaping Decagon's go-to-market strategy and driving execution. Owning a broad platform, you will lead strategic, GTM-wide initiatives and be a trusted day-to-day partner to senior business leaders. You will manage GTM forecasts
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TITLE: Technical Program Manager
EMPLOYER: Decagon
LOCATION: San Francisco, CA, United States, New York City (unspecified)
SALARY: Not disclosed
POSTED: 2026-04-24
APPLY_URL: https://jobs.ashbyhq.com/decagon/d32da775-c5ea-420d-a07e-13412044c27b
EXCERPT: Technical Program Manager San Francisco, CA, United States, New York City About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Team Decagon's APM team turns enterprise commitments into durable customer outcomes. We own deployment execution, steady-state operations, and the operating system that lets delivery quality and velocity scale as our customer base and deal complexity grow. Within the APM team, the Technical Program Manager (TPM) function helps drive end-to-end delivery of Decagon's most complex customer implementations - design partnerships, strategic deals, and enterprise go-lives - alongside the internal cross-functional programs that underpin enterprise readiness. We work across the company to ensure every deployment ships on time and at high quality. Most
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TITLE: Senior Software Engineer, Data Infrastructure
EMPLOYER: Decagon
LOCATION: New York City, New York, United States (unspecified)
SALARY: $200K-$400K
POSTED: 2026-05-29
APPLY_URL: https://jobs.ashbyhq.com/decagon/0d0beb6b-61a2-40e3-9955-adcff9cbc92e
EXCERPT: Senior Software Engineer, Data Infrastructure New York City, New York, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Team The Infrastructure team builds and operates the foundations that power Decagon: networking, data, ML serving, developer platform, and real‑time voice. We partner closely with product, data, and ML to deliver high‑scale, low‑latency systems with clear SLOs and great developer ergonomics. We organize around four focus areas: - Core Infra: The foundational cloud stack-networking, compute, storage, security, and infrastructure‑as‑code-to ensure reliability, scale, and cost efficiency. - Data Infra: Streaming/batch data platforms powering analytics/BI and customer‑facing telemetry, including for customer‑managed and on‑prem environments. - ML Infra: GPU and model‑serving platforms for
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TITLE: Sales Development Representative (SDR)
EMPLOYER: Decagon
LOCATION: London, UK, United Kingdom (unspecified)
SALARY: GBP 52K-66K
POSTED: 2026-03-27
APPLY_URL: https://jobs.ashbyhq.com/decagon/8cdee5f4-bdde-4c4a-ae16-6acf45d82c83
EXCERPT: Sales Development Representative (SDR) London, UK, United Kingdom About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Role We're looking for a driven, high-energy Sales Development Representative (SDR) to join our expanding Go-To-Market team in EMEA. As an SDR, you'll play an essential role in growing our customer base by identifying and qualifying new sales opportunities for our industry-leading AI platform. This isn't high-volume, transactional prospecting. Our SDRs operate in complex, multi-threaded Enterprise and Strategic sales cycles, engaging multiple stakeholders across technical teams, operators, and executive leadership. You'll learn how to navigate sophisticated buying groups, run thoughtful account-based outreach, and translate AI-driven capabilities into clear business outcomes. This role is ideal
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TITLE: Staff Software Engineer, Infrastructure
EMPLOYER: Decagon
LOCATION: San Francisco, CA, United States (unspecified)
SALARY: $200K-$400K
POSTED: 2025-12-08
APPLY_URL: https://jobs.ashbyhq.com/decagon/3014316c-545f-43ea-a7f5-7dd909bc34ff
EXCERPT: Staff Software Engineer, Infrastructure San Francisco, CA, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Team The Infrastructure team builds and operates the foundations that power Decagon: networking, data, ML serving, developer platform, and real‑time voice. We partner closely with product, data, and ML to deliver high‑scale, low‑latency systems with clear SLOs and great developer ergonomics. We organize around five focus areas: - Core Infra: The foundational cloud stack-networking, compute, storage, security, and infrastructure‑as‑code-to ensure reliability, scale, and cost efficiency. - Data Infra: Streaming/batch data platforms powering analytics/BI and customer‑facing telemetry, including for customer‑managed and on‑prem environments. - ML Infra: GPU and model‑serving platforms for LLM inference with
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TITLE: Senior Software Engineer, Core Infrastructure
EMPLOYER: Decagon
LOCATION: San Francisco, CA, United States (unspecified)
SALARY: $200K-$400K
POSTED: 2026-01-28
APPLY_URL: https://jobs.ashbyhq.com/decagon/7a22482c-e2d4-45b6-b364-89b63189a4ae
EXCERPT: Senior Software Engineer, Core Infrastructure San Francisco, CA, United States About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Team The Infrastructure team builds and operates the foundations that power Decagon: networking, data, ML serving, developer platform, and real‑time voice. We partner closely with product, data, and ML to deliver high‑scale, low‑latency systems with clear SLOs and great developer ergonomics. We organize around four focus areas: - Core Infra: The foundational cloud stack-networking, compute, storage, security, and infrastructure‑as‑code-to ensure reliability, scale, and cost efficiency. - Data Infra: Streaming/batch data platforms powering analytics/BI and customer‑facing telemetry, including for customer‑managed and on‑prem environments. - ML Infra: GPU and model‑serving platforms for LLM inference
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TITLE: Revenue Operations and Systems Associate
EMPLOYER: Decagon
LOCATION: San Francisco, CA, United States, New York City (unspecified)
SALARY: Not disclosed
POSTED: 2026-05-07
APPLY_URL: https://jobs.ashbyhq.com/decagon/846db0ad-5a77-4993-b409-763aef27b68d
EXCERPT: Revenue Operations and Systems Associate San Francisco, CA, United States, New York City About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the team Decagon's Revenue Operations team is a multidisciplinary group of operators combining strategic thinking, analytical rigor, and high-velocity execution. Covering GTM-wide strategy, operations and analytics, we are proactive, data-driven partners to leadership - providing critical insights, driving operational efficiency and getting things done. In this role, you will - Own day-to-day Salesforce administration: objects, fields, validation rules, flows, permission sets, and page layouts - Configure and maintain core sales processes - lead routing, opportunity stages, pipeline management, and forecasting structures - Triage and resolve user-reported issues quickly; you're the
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