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This will include: - Driving global rider growth, retention and overall performance through ownership of the rider strategy, budget, forecasting, goal-setting and governance across the Rider organisation, including Commercial Optimisation, Customer Experience, Rider Experience and Growth, and overall rider KPI performance. - Orchestrating and aligning rider-focused investments across functions, setting clear priorities that drive sustainable and cost-efficient growth across markets. - Shaping the frameworks, metrics and ways of working that enable data-informed decision making and continuous improvement across user base development, rider compliance and customer experience. - Acting as the voice of the customer in cross-functional prioritisation and decision making (e.g. product, data, engineering), influencing roadmaps and strategic direction across the organisation. - Guiding, coaching and supporting your managers and teams, building a strong, high-performing and inclusive organisation aligned around clear goals and direction. - Partnering with the executive team and senior stakeholders to shape company-wide strategy and support the next phase of growth for Voi. 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