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Intelligence Community (All Levels) Virginia - Herndon; Virginia - Mclean CLEARANCE & COMPLIANCE This role requires a current, active TS/SCI clearance at time of hire. 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Overview of the Role: Join our Site Reliability Engineering (SRE) team, where you'll work alongside Infrastructure and Research & Development (R&D) partners to keep Salesforce cloud services available for customers around the clock. In this role, you'll detect and resolve incidents fast, drive automation, and help build the resilient systems that millions of customers depend on every day. This role is based in Herndon, VA. Responsibilities: Monitor customer-facing services and respond to Severity 0 (Sev0) and Severity 1 (Sev1) incidents, leading technical reviews and contributing to Root Cause Analyses (RCAs) handed off to the Global Solutions team. Automate the detection and resolution of recurring production issues to reduce engineering and operations toil. Contribute to compliance, resiliency, and self-healing initiatives including destructive testing and game day exercises. Partner with and mentor team members to stay current on industry technology and drive team development. 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