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Delivery）」，可提供多樣商品的隔日送達且價格實惠；以及「火箭海外（Rocket Overseas）」，提供來自韓國、美國等地數百萬熱門商品的免費國際配送服務。 我們正在尋找優秀人才，加入並協助推動 Coupang 在台灣的持續擴張。這是一個難得的機會，讓您能參與 Coupang 在台灣的成長，打造一個讓顧客驚嘆「沒有 Coupang 我該怎麼生活？」的世界。 職務概述 您將負責帶領並優化所屬物流中心（FC）的端到端招募流程。此職位重點在於透過招募流程優化、人力規劃、供應商管理、數據分析及招募策略執行來提升招募績效。您將與營運團隊、用人主管及跨部門利害關係人密切合作，在確保人力目標達成的同時，持續提升招募效率與整體招募品質。 此外，您也將帶領所屬FC的招募團隊，監督招募進度，並主動洞察市場趨勢與營運挑戰，以制定有效的人才招募解決方案。 工作地點: 桃園市大園區 工作內容 - 管理並帶領一個FC的招募團隊 - 優化並標準化招募流程，以提升整體招募效率與品質 - 監控所屬FC的招募進度，確保人力目標如期達成 - 規劃並執行短期與長期的人力招募策略 - 分析招募數據與轉換率，持續提升招募成效 - 與營運單位、用人主管及跨部門團隊合作，了解用人需求與市場狀況 - 管理招募專案與時程，確保招募品質與營運效率 - 管理外部招募供應商，包含績效追蹤與關係維護 - 持續關注市場招募趨勢與競業動態，並提出優化建議 基本條件 - 大學（含）以上學歷 - 至少4年以上人資相關經驗（不限招募經驗） - 能夠在快速變動的工作環境中持續成長與適應 加分條件 - 具備招募、專案管理或跨部門合作經驗 - 具備良好的數據分析能力，能透過數據找出問題並提出改善方案 - 優秀的溝通、協調與問題解決能力 - 有團隊管理經驗者佳 招募流程與其他資訊 招募流程 履歷審查 → 電話面試 → 現場面試（或線上） → 錄取通知 實際流程可能因職位或時程調整而有所變動。 面試安排與結果將透過應徵時填寫的電子郵件通知。 注意事項（ Details to Consider ） - 若職缺已招滿，該職缺可能提前關閉 - 若發現應徵者提供不實資訊，公司有權撤回錄取通知 - 符合就業保障身份者（如退伍軍人、身心障礙者等），將依相關法規優先考量 隱私權聲明（ Privacy Notice ） 您的個人資料將依 Coupang 隱私政策進行蒐集與管理： https://www.coupang.jobs/privacy-policy/ Company Introduction Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. 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"top_startup_sources": [], "posted_at": "2026-06-11T04:13:43.000Z", "apply_url": "https://www.coupang.jobs/en/jobs/?gh_jid=7956912", "apply_url_verified": false, "ats": "greenhouse", "url_last_checked_alive": null, "removed_at": null, "description_excerpt": "Staff Machine Learning Engineer (Coupang Eats) Seoul, South Korea About Coupang We exist to wow our customers. 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We know we are fulfilling our mission when customers say, \"How did I ever live without Coupang?\" With the sole determination to make our customers' shopping, dining, and daily lives easier, Coupang is leading innovation across the commerce industry, worth hundreds of millions of dollars. Coupang is one of the fastest-growing retail companies, having built an unrivaled position and customer trust in the domestic e-commerce industry. We pride ourselves on being a global, publicly traded company with a startup culture. This is our growth engine, allowing us to maintain the agility of our founding days and expand our business by constantly launching new services. All Coupang employees are given the opportunity to embrace an entrepreneurial spirit and drive new innovations and initiatives. Boldness, the courage to jump into work without hesitation and achieve results, is the essence of how Coupang works. At Coupang, you will witness your own growth, as well as the growth of your colleagues, teams, and the entire company, every day. All Coupang employees are sincere about Coupang's mission to create the future of commerce. We are solving customer problems, challenging traditional notions and assumptions, and pushing beyond the limits of what is possible. If you desire an amazing work experience in an always-on, high-tech, and hyper-connected world, join Coupang now. 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Delivery）」，可提供多樣商品的隔日送達且價格實惠；以及「火箭海外（Rocket Overseas）」，提供來自韓國、美國等地數百萬熱門商品的免費國際配送服務。 我們正在尋找優秀人才，加入並協助推動 Coupang 在台灣的持續擴張。這是一個難得的機會，讓您能參與 Coupang 在台灣的成長，打造一個讓顧客驚嘆「沒有 Coupang 我該怎麼生活？」的世界。 職務概述 Coupang 的招募與品牌團隊透過找尋與聘用頂尖人才，在公司高速成長過程中扮演關鍵角色。 身為雇主品牌資深專員，您將主導策略性專案，塑造市場對 Coupang 的整體認知。您將成為 RFC 招募團隊的策略合作夥伴，並以品牌大使的角色，透過創意內容與具影響力的品牌溝通，傳遞 Coupang 的領導理念與企業文化。 主要工作內容（ What You Will Do ） - 推動整合式招募行銷策略（線上與線下），包括求職平台、社群媒體、校園活動與就業博覽會，以建立穩健的人才池。 - 管理與優化各類招募渠道，透過分析轉換率與候選人品質，提升人才搜尋效率。 - 推廣員工價值主張（EVP），於內外部溝通平台傳遞一致訊息，吸引多元人才族群。 - 開發高影響力的招募內容與行銷活動，針對不同平台調整訊息，以提升品牌互動與吸引力。 - 監控候選人全流程體驗與品牌感知，透過回饋找出瓶頸並持續優化候選人體驗。 - 執行以數據為導向的品牌分析，追蹤關鍵指標（如單次招募成本、渠道投資報酬率、互動率），並提供管理層具體建議。 - 緊密合作招募人員與用人主管，理解用人需求並轉化為有效的品牌行銷活動。 基本資格（ Basic Qualifications ） - 大學學歷，具備 5 年以上雇主品牌、招募行銷或成效行銷經驗，且以人才招募為核心 - 具備 多渠道行銷活動（線上與線下）管理經驗，熟悉招募漏斗運作 - 具備創意思考與跨部門合作解決問題的能力 - 具備目標導向與高度自我驅動力，能達成具挑戰性的目標 - 熟悉數位內容策略與社群媒體數據分析 加分條件（ Preferred Qualifications ） - 良好的數據分析能力，可使用分析工具評估行銷投資報酬率與招募成效 - 對財務、法務、人資、物流、電商或科技等商業運作有基本理解 - 曾於高速成長的新創或快節奏科技環境工作或招募 招募流程與其他資訊 招募流程 履歷審查 → 電話面試 → 現場面試（或線上） → 錄取通知 實際流程可能因職位或時程調整而有所變動。 面試安排與結果將透過應徵時填寫的電子郵件通知。 注意事項（ Details to Consider ） - 若職缺已招滿，該職缺可能提前關閉 - 若發現應徵者提供不實資訊，公司有權撤回錄取通知 - 符合就業保障身份者（如退伍軍人、身心障礙者等），將依相關法規優先考量 隱私權聲明（ Privacy Notice ） 您的個人資料將依 Coupang 隱私政策進行蒐集與管理： https://www.coupang.jobs/privacy-policy/ Company Introduction Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Role Overview Coupang's recruiters and branding specialists play a critical role in driving our phenomenal growth by identifying and hiring top talent. 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Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” 職位: Customer Service Specialist (Counie Operations) 一線客服組長 What You Will Do 1. 管理並支援約 15 位一線客服同仁，負責團隊出缺勤安排與人力調度，確保服務品質與工作效率 2. 監督與提升同仁的工作績效、服務品質及專業能力 3. 進行主管回電（處理客戶升級案件、投訴或複雜問題） 4. 即時協助一線同仁處理突發事件，並提供專業建議 5. 參與並推動教育訓練、流程優化及服務改善計劃 Basic Qualifications 1.中文聽說讀寫流利具母語程度，具基本英文讀寫能力 2.具高壓環境下獨立及快速處理問題能力 3.調適能及應變能力佳，邏輯清楚，擅長處理高敏感度或高情緒案件 4.擅長溝通與紀錄整理，能將口頭溝通轉化為文字資料 5.具備團隊責任感 Preferred Qualifications 1.處理高敏感客訴經驗 2.具備客服主管回電經驗 3.電商平台運作經驗 Others 1. 需配合輪班制度（週一至週日/早班 7-16;晚班 14-23;夜班 22-7） 2. 須依排班於不同時段帶班並支援第一線作業 3. 具備穩定網路與安靜工作環境者，可配合公司規劃居家辦公 Recruitment Process and Others 招募流程 申請資格審核 - 電話面試 - 視訊面試 - 錄取通知 招聘流程的確切性質可能會根據具體工作而有所不同，並且可能會因日程安排或其他情況而發生變化 面試時間表和結果將透過電子郵件地址通知應徵人員 需要考慮的事項 如果空缺職位已填補，則此職位發布可能會在規定的申請結束日期之前關閉。 如果發現候選人在申請過程中提交了虛假信息，Coupang 有權撤銷聘用邀請。 Coupang 不歧視殘疾申請人或退伍軍人。 我們很自豪能為所有申請人提供平等的機會。 Privacy Notice​ - Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/ ​", "parental_leave_weeks": null, "non_birth_parent_leave_weeks": null, "parental_leave_weeks_source": null, "non_birth_parent_leave_weeks_source": null, "parental_leave_source_url": null, "pto_days": null, "unlimited_pto": false, "sabbatical_eligible": false, "family_friendly_score": 40, "benefit_verified": false, "benefit_last_verified": null, "hire_states_allowed": [], "state_eligibility_source": null, "state_eligibility_enriched_at": null, "llm_quality_pass_at": null, "seniority": "senior", "years_experience_min": 5, "years_experience_max": 9, "role_function": "customer_success", "employer_industry": null, "employer_size": null, "quality_score": 45, "travel_pct": null, "requires_shift": null, "shift_type": "unknown", "shift_type_source": null, "weekend_work": "unknown", "weekend_work_source": null, "relocation_assistance_source": null, "contractor_w2": "unknown", "required_timezone": null, "fertility_family_building_benefits_source": null, "mental_health_support_source": null, "adoption_assistance_offered_source": null, "childcare_subsidy_source": null, "learning_budget_offered_source": null, "surrogacy_assistance_offered_source": null, "cover_letter_required": null, "cover_letter_required_source": null, "assessment_required": null, "assessment_required_source": null, "application_deadline": null, "application_deadline_source": null, "visa_sponsorship": false, "us_citizenship_required": false, "security_clearance": "none", "education_required": "none", "roll_up_count": null, "roll_up_total_locations": null, "explanations": [ { "schema_version": "inv382.match_signal.v1", "signal_id": "sig.query.description_excerpt.04722b4cb26229cbb0", "query_id": "gq_171bb43d793cd4e30732", "job_id": "4fa7f59a8eadbfdd543669d697ea1d9d", "signal_type": "query_match", "display_text": "Description: \"coupang\"", "tooltip": "Description matched \"coupang\" from your search.", "source_binding": "bm25_field_evidence", "source_field": "description_excerpt", "source_value": "[部分遠端]Assistant Manager, Customer Service(一線客服組長) Taipei, Taiwan Company Introduction: Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. 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This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” 職位: Customer Service Specialist (Counie Operations) 一線客服組長 What You Will Do 1. 管理並支援約 15 位一線客服同仁，負責團隊出缺勤安排與人力調度，確保服務品質與工作效率 2. 監督與提升同仁的工作績效、服務品質及專業能力 3. 進行主管回電（處理客戶升級案件、投訴或複雜問題） 4. 即時協助一線同仁處理突發事件，並提供專業建議 5. 參與並推動教育訓練、流程優化及服務改善計劃 Basic Qualifications 1.中文聽說讀寫流利具母語程度，具基本英文讀寫能力 2.具高壓環境下獨立及快速處理問題能力 3.調適能及應變能力佳，邏輯清楚，擅長處理高敏感度或高情緒案件 4.擅長溝通與紀錄整理，能將口頭溝通轉化為文字資料 5.具備團隊責任感 Preferred Qualifications 1.處理高敏感客訴經驗 2.具備客服主管回電經驗 3.電商平台運作經驗 Others 1. 需配合輪班制度（週一至週日/早班 7-16;晚班 14-23;夜班 22-7） 2. 須依排班於不同時段帶班並支援第一線作業 3. 具備穩定網路與安靜工作環境者，可配合公司規劃居家辦公 Recruitment Process and Others 招募流程 申請資格審核 - 電話面試 - 視訊面試 - 錄取通知 招聘流程的確切性質可能會根據具體工作而有所不同，並且可能會因日程安排或其他情況而發生變化 面試時間表和結果將透過電子郵件地址通知應徵人員 需要考慮的事項 如果空缺職位已填補，則此職位發布可能會在規定的申請結束日期之前關閉。 如果發現候選人在申請過程中提交了虛假信息，Coupang 有權撤銷聘用邀請。 Coupang 不歧視殘疾申請人或退伍軍人。 我們很自豪能為所有申請人提供平等的機會。 Privacy Notice​ - Your personal information 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的那一刻起，到商品送達門前的整個過程，都感受到驚喜。 我們在台灣提供的服務包括「火箭配送（Rocket Delivery）」，可提供多樣商品的隔日送達且價格實惠；以及「火箭海外（Rocket Overseas）」，提供來自韓國、美國等地數百萬熱門商品的免費國際配送服務。 我們正在尋找優秀人才，加入並協助推動 Coupang 在台灣的持續擴張。這是一個難得的機會，讓您能參與 Coupang 在台灣的成長，打造一個讓顧客驚嘆「沒有 Coupang 我該怎麼生活？」的世界。 職務概述 Coupang 的招募與規劃團隊透過尋找並聘用頂尖人才，在公司高速成長中扮演關鍵角色。 身為招募規劃與專案資深專員，您將負責管理高影響力的策略專案組合，並作為組織的策略夥伴。您將負責執行 L3 層級招募，同時進行深入的多維度數據分析以優化招募引擎。此外，您也將負責L1 層級招募渠道規劃，確保穩定且高品質的人才供應鏈，同時傳遞 Coupang 的領導理念。 主要職責（ What You Will Do ） - 管理並執行 L3 招募： 主導 L3 專業職位的端到端招募流程，確保人才品質符合公司成長與文化需求。 - 進行多維度人才分析： 深入分析 L3 候選人，包括招募渠道、任職年資、產業背景、薪資結構及性別多元性，提供數據導向的招募建議。 - 優化招募 Lead Time： 監控並分析完整招募流程，找出瓶頸並提升效率，在不影響品質下縮短招募時間。 - 分析離職率與留任品質： 追蹤早期流動率與到職後績效（特別是 L1 與 L3），找出根本原因並回饋至招募策略。 - L1 招募渠道策略規劃： 分析大量招募渠道的成效與成本，確保具備可擴展性並滿足旺季需求。 - 設計並主導招募專案： 規劃策略專案範疇、時程與資源（如標準作業流程 SOP 建立與跨部門招募活動）。 - 管理層報告： 定期提供數據導向報告（如 Lead Time、離職率），預測風險並提出改善建議。 基本條件（ Basic Qualifications ） - 大學學歷，具備 7 年以上招募營運、人才招募或專案管理相關經驗 - 進階數據分析能力： 能分析複雜數據（如招募 Lead Time、留任／離職率）並驅動決策 - 熟悉人才市場分析（Market Mapping），包含產業、年資及薪資結構等面向 - 具備創意思考與跨團隊合作解決問題能力 - 具備目標導向與高度自我驅動能力，能達成具挑戰性目標 加分條件（ Preferred Qualifications ） - 數據視覺化能力： 熟悉 Tableau、SQL 或進階 Excel，能分析 Lead Time 趨勢與離職率關聯 - 對財務、法務、人資、物流、電商或科技等商業運作有基本理解 - 具備 多元共融（D&I）分析與性別平衡招募經驗 - 曾於高速成長新創或大型物流／零售環境工作或招募 招募流程與其他資訊 招募流程 履歷審查 → 電話面試 → 現場面試（或線上） → 錄取通知 實際流程可能因職位或時程調整而有所變動。 面試安排與結果將透過應徵時填寫的電子郵件通知。 注意事項（ Details to Consider ） - 若職缺已招滿，該職缺可能提前關閉 - 若發現應徵者提供不實資訊，公司有權撤回錄取通知 - 符合就業保障身份者（如退伍軍人、身心障礙者等），將依相關法規優先考量 隱私權聲明（ Privacy Notice ） 您的個人資料將依 Coupang 隱私政策進行蒐集與管理： https://www.coupang.jobs/privacy-policy/ Company Introduction Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang's expansion in Taiwan. 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我們在台灣的包括「火箭速配」，以實惠的價格為多種精選商品提供隔日到貨服務。「火箭跨境」供應來自韓國、美國等地數百萬種暢銷商品，並提供國際速配服務。 我們正在尋覓人才協助我們帶領 Coupang 台灣拓展業務。這是個難得的機會，一同參與 Coupang 在台灣的成長，打造一個讓我們的顧客自問「沒有 Coupang，我該怎麼過活？」的世界。 職位概述 你將同時負責從業務流程、用戶體驗與競品資訊中挖掘產品需求，並協助營運文件維護、制度更新與外包協同。這個角色將橫跨前中段產品營運流程，支援需求決策、產品交付與營運穩定性。 主要職責: - 與價格營運，產品及開發等部門合作，挖掘流程痛點與潛在需求 - 管理與分析各渠道需求來源 - 定期追蹤競品功能與策略，提出差異化建議 - 撰寫洞察報告，輸出結構化建議支援產品規劃 - 撰寫與維護系統操作指引與作業政策，建立知識庫 - 管理與支持外包任務交付，負責初步成果驗收與問題反饋 - 協助管理內部系統設定與日常維運任務 - 支援需求與質量相關資料的彙整、追蹤與可視化 基本要求: - 2年以上產品營運或 PMO 類經驗 - 具備需求分析與流程診斷能力，能獨立輸出洞察與建議 - 具備文檔撰寫與內部制度管理經驗者佳 - 邏輯清晰，擅長跨部門協作與資訊整合 - 熟練使用 Notion、Excel、Google Workspace 等工具，有使用 BI 工具或基本 SQL 能力尤佳 - 具備自我驅動與 owner 意識，能在模糊任務中主動定義目標與行動 招募流程 - 申請審核 - 2場視訊面試 - 錄取通知書 - 招聘流程的確切性質可能會根據具體工作而有所不同，並且可能會因日程安排或其他情況而發生變化。 - 面試時間表和結果將透過電子郵件地址通知應徵人員。 需要考慮的事項 - 如果空缺職位已填補，則此職位發布可能會在規定的申請結束日期之前關閉。 - 如果發現候選人在申請過程中提交了虛假信息，Coupang 有權撤銷聘用邀請。 - Coupang 不歧視殘疾申請人或退伍軍人。 我們很自豪能為所有申請人提供平等的機會。 Privacy Notice​ - Your personal information will be collected and managed by Coupang as stated in the Application 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我們在台灣的包括「火箭速配」，以實惠的價格為多種精選商品提供隔日到貨服務。「火箭跨境」供應來自韓國、美國等地數百萬種暢銷商品，並提供國際速配服務。 我們正在尋覓人才協助我們帶領 Coupang 台灣拓展業務。這是個難得的機會，一同參與 Coupang 在台灣的成長，打造一個讓我們的顧客自問「沒有 Coupang，我該怎麼過活？」的世界。 我們正在尋找樂於服務、能夠快速學習的你加入客服團隊！ 這份工作不以經驗為唯一標準，更看重你的心態與學習能力。 工作內容： • 透過電話、線上文字或email等管道與消費者互動 • 理解客戶問題並提供清楚、有效的解決方案 • 作為品牌與消費者溝通的第一線，協助建立正面體驗 我們提供： • 完整教育訓練，無需相關背景也能快速上手 • 系統化的客服職涯發展路徑 • 根據表現與職涯興趣，將有機會跨足進階處理、客訴溝通、教育訓練、品質稽核、流程改善、團隊管理等多元角色 我們正在尋找這樣的你： • 學習力強：能快速理解新資訊並應用在工作中 • 主動解決問題：不只是回應客戶，更能協助找出根本原因與改善方式 • 服務導向：對人有耐心、同理心，喜歡幫助他人 • 具服務業或客服經驗者尤佳，但非必要條件 【輪班與上班時間】 • 需配合輪班制度 • 日班：視營運需求於07:00-23:00排班 • 大夜班(固定)：22:00-07:00 【上班地點】 台北市松山區民生東路三段156號(暫定) 招募流程： • 申請資格審核 - 面試 - 錄取通知 • 招聘流程的確切性質可能會根據具體工作而有所不同，並且可能會因日程安排或其他情況而發生變化。 • 面試時間表和結果將透過電子郵件地址通知應徵人員。 需要考慮的事項： • 如果空缺職位已填補，則此職位發布可能會在規定的申請結束日期之前關閉。 • 如果發現候選人在申請過程中提交了虛假信息，Coupang 有權撤銷聘用邀請。 人人均等的機會 Coupang提供均等的機會給所有員工。若沒有全球多元團隊的寶貴意見，我們不可能達成史無前例的成功。Coupang 不歧視殘疾申請人或退伍軍人。 我們很自豪能為所有申請人提供平等的機會。", "matched_input": "coupang", "derivation_source": "candidate_result.raw_match_evidence", 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{ "icon": "SearchCheck", "tone": "match", "href": null } } ] }, { "id": "90d4a2fbe846aa8c5cc107ada60496d7", "title": "客服訓練專員", "employer_name": "Coupang", "employer_slug": "coupang", "location_text": "Taipei, Taiwan", "country": "TW", "employment_type": "unknown", "remote_status": "unspecified", "remote_status_source": null, "remote_status_enriched_at": null, "days_in_office": null, "timezone_overlap_hours": 3, "salary_min": null, "salary_max": null, "salary_min_source": null, "salary_max_source": null, "salary_currency": "UNSPECIFIED", "salary_type": "unknown", "salary_type_source": null, "salary_type_enriched_at": null, "salary_period": null, "base_salary_min": null, "base_salary_max": null, "salary_disclosed": false, "equity_included": false, "equity_included_source": null, "equity_type": [ "none" ], "k401_match": null, "match_401k_pct": null, "match_401k_pct_source": null, "k401_match_source_url": null, "k401_match_source_fields": [], "k401_contribution_source_url": null, "k401_contribution_source_fields": [], "profit_sharing": false, "bonus_offered": false, "mental_health_support": null, "childcare_subsidy": null, "fertility_family_building_benefits": null, "adoption_assistance_offered": null, "surrogacy_assistance_offered": null, "student_loan_repayment_offered": null, "learning_budget_offered": null, "relocation_assistance": null, "top_startup_sources": [], "posted_at": "2026-06-12T10:39:27.000Z", "apply_url": "https://www.coupang.jobs/en/jobs/?gh_jid=8002571", "apply_url_verified": false, "ats": "greenhouse", "url_last_checked_alive": null, "removed_at": null, "description_excerpt": "客服訓練專員 Taipei, Taiwan 我們在台灣的包括「火箭速配」，以實惠的價格為多種精選商品提供隔日到貨服務。「火箭跨境」供應來自韓國、美國等地數百萬種暢銷商品，並提供國際速配服務。 我們正在尋覓人才協助我們帶領 Coupang 台灣拓展業務。這是個難得的機會，一同參與 Coupang 在台灣的成長，打造一個讓我們的顧客自問「沒有 Coupang，我該怎麼過活？」的世界。 職務內容： 培訓與發展： 協助執行新人入職培訓，並更新與維護培訓教材。 根據學員回饋與後續工作情形，分析培訓成效數據。 知識管理： 將流程轉化為知識庫內容，確保內容準確、易懂。 維護與即時更新知識庫內容，確保知識系統內容與現行政策一致。 收集客服人員與相關部門的建議，根據使用者需求精煉內容並實施系統優化。 招募流程 申請資格審核 - 電話面試 - 視訊面試 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matched \"coupang\" from your search.", "source_binding": "bm25_field_evidence", "source_field": "description_excerpt", "source_value": "客服訓練專員 Taipei, Taiwan 我們在台灣的包括「火箭速配」，以實惠的價格為多種精選商品提供隔日到貨服務。「火箭跨境」供應來自韓國、美國等地數百萬種暢銷商品，並提供國際速配服務。 我們正在尋覓人才協助我們帶領 Coupang 台灣拓展業務。這是個難得的機會，一同參與 Coupang 在台灣的成長，打造一個讓我們的顧客自問「沒有 Coupang，我該怎麼過活？」的世界。 職務內容： 培訓與發展： 協助執行新人入職培訓，並更新與維護培訓教材。 根據學員回饋與後續工作情形，分析培訓成效數據。 知識管理： 將流程轉化為知識庫內容，確保內容準確、易懂。 維護與即時更新知識庫內容，確保知識系統內容與現行政策一致。 收集客服人員與相關部門的建議，根據使用者需求精煉內容並實施系統優化。 招募流程 申請資格審核 - 電話面試 - 視訊面試 - 錄取通知 招聘流程的確切性質可能會根據具體工作而有所不同，並且可能會因日程安排或其他情況而發生變化 面試時間表和結果將透過電子郵件地址通知應徵人員 需要考慮的事項 如果空缺職位已填補，則此職位發布可能會在規定的申請結束日期之前關閉。 如果發現候選人在申請過程中提交了虛假信息，Coupang 有權撤銷聘用邀請。", "matched_input": "coupang", "derivation_source": "candidate_result.raw_match_evidence", "candidate_evidence_id": "ev:gq_171bb43d793cd4e30732:90d4a2fbe846aa8c5cc107ada60496d7:description:coupang", "rerank_evidence_id": null, "taxonomy_alias_id": null, "oracle_verification_method": "candidate_evidence_exists", 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"inv382.match_signal.v1", "signal_id": "sig.query.employer_name.4b2303f8787b0a1b6b", "query_id": "gq_171bb43d793cd4e30732", "job_id": "90d4a2fbe846aa8c5cc107ada60496d7", "signal_type": "query_match", "display_text": "Employer: \"coupang\"", "tooltip": "Employer contains \"coupang\" from your search.", "source_binding": "token_match", "source_field": "employer_name", "source_value": "Coupang", "matched_input": "coupang", "derivation_source": "row_field", "candidate_evidence_id": null, "rerank_evidence_id": null, "taxonomy_alias_id": null, "oracle_verification_method": "row_field_contains", "counts_for_non_trivial_query": true, "truth_verified": true, "exact": true, "priority": 80, "mobile_priority": 2, "ui": { "icon": "SearchCheck", "tone": "match", "href": null } } ] }, { "id": "5ddac8ba8a7662403b101e7011dfe636", "title": "Complaint Experince Management Sr.Specialist (TW Complaint Experience Management)", "employer_name": "Coupang", "employer_slug": "coupang", "location_text": "Taipei, 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規劃並執行全公司層級的申訴與顧客體驗策略，提升顧客滿意度、忠誠度與品牌信任 - 分析與追蹤顧客體驗指標（如 NPS、CSAT、DSAT），洞察趨勢、風險與改善機會 - 代表公司出席消費者保護相關會議，回應並處理對外顧客爭議與申訴案件 - 作為跨部門 incident 應對機制的核心成員，確保問題即時處理並降低對顧客的影響 - 彙整顧客回饋與行為數據，提出具體且可執行的改善方案 - 與客服、產品、法務、合規等團隊密切合作，深化以顧客為中心的工作模式 - 建立並維護 CX 儀表板與週／月報，定期向管理階層提供決策洞察與預警資訊 Basic Qualifications （基本條件） - 商業、行銷或相關領域之學士學位 - 五年以上顧客體驗管理、顧客服務或顧客成功相關經驗 - 熟悉顧客旅程設計、痛點分析及 CX 指標工具（如 NPS、CSAT、DSAT） - 具備獨立數據分析與問題解決能力，能提出具體改善建議 - 具備良好的溝通能力與跨部門協作能力 Preferred Qualifications （加分條件） - 相關領域之碩士學位 - 具備高複雜度申訴、升級案件或消費者保護案件處理經驗 - 具備電商、物流或快速成長型組織的工作經驗 - 中文流利，具備英文書寫與溝通能力者佳 招募流程（ Recruitment Process ） 履歷審查 - 電話面試 - 現場面試（或線上面對面面試）- 錄取通知 實際招募流程可能依各職缺性質而有所不同，亦可能因時程安排或其他因素進行調整。 面試時程與結果將透過應徵者於申請階段所提供的電子郵件信箱通知。 注意事項（ Details to Consider ） 若所有職缺於截止日前皆已招募完成，本職缺公告可能提前關閉。 若應徵者於申請或招募過程中提供不實資訊，Coupang 有權撤回錄取通知。 依法享有就業保護資格者（如退伍軍人、身心障礙者等），將依相關法令獲得優先考量。 Company Introduction Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered 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對人與團隊狀態具備敏感度 3. 能快速判斷現場狀況並做出合理應對 4. 在高壓環境下保持冷靜與專業 5. 在維持營運規範的同時，時刻重視 customer experience 6. 建立團隊信任感與日常 support culture 7. 須配合輪班 *輪班方式與時間： 週一至週日，比照8周變形工時方式排班 日班: 視營運需求於07:00-23:00排班 Preferred Qualifications 1. 曾擔任資深客服/客服組長，或具其他服務業一線人員管理／輔導經驗 2. 具良好溝通能力與問題處理能力 3, 能獨立處理客戶 escalation 情境 4. 基本英文能力加分 Recruitment Process and Others Recruitment Process - 申請資格審核 - 電話面試 - 視訊面試 - 錄取通知 - 招聘流程的確切性質可能會根據具體工作而有所不同，並且可能會因日程安排或其他情況而發生變化 - 面試時間表和結果將透過電子郵件地址通知應徵人員 Details to Consider - 如果空缺職位已填補，則此職位發布可能會在規定的申請結束日期之前關閉。 - 如果發現候選人在申請過程中提交了虛假信息，Coupang 有權撤銷聘用邀請。 - Coupang 不歧視殘疾申請人或退伍軍人。 我們很自豪能為所有申請人提供平等的機會。 人人均等的機會 Coupang提供均等的機會給所有員工。若沒有全球多元團隊的寶貴意見，我們不可能達成史無前例的成功。Coupang 不歧視殘疾申請人或退伍軍人。 我們很自豪能為所有申請人提供平等的機會。", "parental_leave_weeks": null, "non_birth_parent_leave_weeks": null, "parental_leave_weeks_source": null, "non_birth_parent_leave_weeks_source": null, "parental_leave_source_url": null, "pto_days": null, "unlimited_pto": false, "sabbatical_eligible": false, "family_friendly_score": 40, 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What will you do? 1. 直接管理與 support 第一線客服專員 (約10-15位客服) 2. 管理團隊出缺勤與現場工作狀況 3. 即時協助專員處理客戶問題與提供判斷或升級 3. 處理 supervisor call-back 與較困難的客戶互動 4. 指導客服專員改善應對方式、政策理解與服務品質 5. 主動觀察團隊成員狀態、風險與情緒變化 6. 必要時向上 escalation 營運或客戶風險 7. 協助訓練後的新人 onboarding 與日常團隊穩定 Basic Qualifications 1. 對一線團隊穩定性具備高度 ownership 2. 對人與團隊狀態具備敏感度 3. 能快速判斷現場狀況並做出合理應對 4. 在高壓環境下保持冷靜與專業 5. 在維持營運規範的同時，時刻重視 customer experience 6. 建立團隊信任感與日常 support culture 7. 須配合輪班 *輪班方式與時間： 週一至週日，比照8周變形工時方式排班 日班: 視營運需求於07:00-23:00排班 Preferred Qualifications 1. 曾擔任資深客服/客服組長，或具其他服務業一線人員管理／輔導經驗 2. 具良好溝通能力與問題處理能力 3, 能獨立處理客戶 escalation 情境 4. 基本英文能力加分 Recruitment Process and Others Recruitment Process - 申請資格審核 - 電話面試 - 視訊面試 - 錄取通知 - 招聘流程的確切性質可能會根據具體工作而有所不同，並且可能會因日程安排或其他情況而發生變化 - 面試時間表和結果將透過電子郵件地址通知應徵人員 Details to Consider - 如果空缺職位已填補，則此職位發布可能會在規定的申請結束日期之前關閉。 - 如果發現候選人在申請過程中提交了虛假信息，Coupang 有權撤銷聘用邀請。 - Coupang 不歧視殘疾申請人或退伍軍人。 我們很自豪能為所有申請人提供平等的機會。 人人均等的機會 Coupang提供均等的機會給所有員工。若沒有全球多元團隊的寶貴意見，我們不可能達成史無前例的成功。Coupang 不歧視殘疾申請人或退伍軍人。 我們很自豪能為所有申請人提供平等的機會。", 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在台灣的成長，打造一個讓我們的顧客自問「沒有 Coupang，我該怎麼過活？」的世界。 我們正在尋找樂於服務、能夠快速學習的你加入客服團隊！ 這份工作不以經驗為唯一標準，更看重你的心態與學習能力。 工作內容： • 透過電話、線上文字或email等管道與消費者互動 • 理解客戶問題並提供清楚、有效的解決方案 • 作為品牌與消費者溝通的第一線，協助建立正面體驗 我們提供： • 完整教育訓練，無需相關背景也能快速上手 • 系統化的客服職涯發展路徑 • 根據表現與職涯興趣，將有機會跨足進階處理、客訴溝通、教育訓練、品質稽核、流程改善、團隊管理等多元角色 我們正在尋找這樣的你： • 學習力強：能快速理解新資訊並應用在工作中 • 主動解決問題：不只是回應客戶，更能協助找出根本原因與改善方式 • 服務導向：對人有耐心、同理心，喜歡幫助他人 • 具服務業或客服經驗者尤佳，但非必要條件 【輪班與上班時間】 • 需配合輪班制度(日班輪班or固定大夜班) • 日班：07:00-16:00 / 14:00-23:00/視營運需求於07:00-23:00排班 • 大夜班：22:00-07:00 【薪資】 • 底薪+獎金制度 • 底薪: 38000 • 績效獎金: 0-8K (依當月績效表現評估實領金額，依據個人出缺勤狀況、績效表現而有所不同) 【上班地點】 台北市松山區民生東路三段156號(暫定) 招募流程： • 申請資格審核 - 面試 - 錄取通知 • 招聘流程的確切性質可能會根據具體工作而有所不同，並且可能會因日程安排或其他情況而發生變化。 • 面試時間表和結果將透過電子郵件地址通知應徵人員。 需要考慮的事項： • 如果空缺職位已填補，則此職位發布可能會在規定的申請結束日期之前關閉。 • 如果發現候選人在申請過程中提交了虛假信息，Coupang 有權撤銷聘用邀請。 人人均等的機會 Coupang提供均等的機會給所有員工。若沒有全球多元團隊的寶貴意見，我們不可能達成史無前例的成功。Coupang 不歧視殘疾申請人或退伍軍人。 我們很自豪能為所有申請人提供平等的機會。", "parental_leave_weeks": null, "non_birth_parent_leave_weeks": null, "parental_leave_weeks_source": null, 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我們在台灣的包括「火箭速配」，以實惠的價格為多種精選商品提供隔日到貨服務。「火箭跨境」供應來自韓國、美國等地數百萬種暢銷商品，並提供國際速配服務。 我們正在尋覓人才協助我們帶領 Coupang 台灣拓展業務。這是個難得的機會，一同參與 Coupang 在台灣的成長，打造一個讓我們的顧客自問「沒有 Coupang，我該怎麼過活？」的世界。 我們正在尋找樂於服務、能夠快速學習的你加入客服團隊！ 這份工作不以經驗為唯一標準，更看重你的心態與學習能力。 工作內容： • 透過電話、線上文字或email等管道與消費者互動 • 理解客戶問題並提供清楚、有效的解決方案 • 作為品牌與消費者溝通的第一線，協助建立正面體驗 我們提供： • 完整教育訓練，無需相關背景也能快速上手 • 系統化的客服職涯發展路徑 • 根據表現與職涯興趣，將有機會跨足進階處理、客訴溝通、教育訓練、品質稽核、流程改善、團隊管理等多元角色 我們正在尋找這樣的你： • 學習力強：能快速理解新資訊並應用在工作中 • 主動解決問題：不只是回應客戶，更能協助找出根本原因與改善方式 • 服務導向：對人有耐心、同理心，喜歡幫助他人 • 具服務業或客服經驗者尤佳，但非必要條件 【輪班與上班時間】 • 需配合輪班制度(日班輪班or固定大夜班) • 日班：07:00-16:00 / 14:00-23:00/視營運需求於07:00-23:00排班 • 大夜班：22:00-07:00 【薪資】 • 底薪+獎金制度 • 底薪: 38000 • 績效獎金: 0-8K (依當月績效表現評估實領金額，依據個人出缺勤狀況、績效表現而有所不同) 【上班地點】 台北市松山區民生東路三段156號(暫定) 招募流程： • 申請資格審核 - 面試 - 錄取通知 • 招聘流程的確切性質可能會根據具體工作而有所不同，並且可能會因日程安排或其他情況而發生變化。 • 面試時間表和結果將透過電子郵件地址通知應徵人員。 需要考慮的事項： • 如果空缺職位已填補，則此職位發布可能會在規定的申請結束日期之前關閉。 • 如果發現候選人在申請過程中提交了虛假信息，Coupang 有權撤銷聘用邀請。 人人均等的機會 Coupang提供均等的機會給所有員工。若沒有全球多元團隊的寶貴意見，我們不可能達成史無前例的成功。Coupang 不歧視殘疾申請人或退伍軍人。 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Coupang Ads는 광고주가 매출 증대, 시장 점유율 증가, 신규 고객 확보 및 브랜드 자산 구축과 같은 마케팅 목표를 달성할 수 있도록 돕습니다. 우리의 솔루션은 광고주의 니즈를 반영하며, 광고주의 규모와는 상관없이 그들의 비즈니스 성장을 돕기 위해 기획합니다. Coupang Ads는 Sales, Marketing, Video Product, Operations, Product, Engineering 팀과 같은 다기능적이고 협업적인 팀들로 구성되어 있습니다. 우리는 각자의 분야에서 전문가이며 항상 광고주를 우리가 하는 모든 일의 중심에 둡니다. 우리는 제품과 서비스에 열정을 가지고 있으며 이는 우리가 하는 일의 가치를 높여 줍니다. Coupang Ads 구성원들은 Coupang Ads를 일하기 좋은 곳으로 만드는데 큰 역할을 하며, 우리는 빠르게 변화하는 역동적인 환경에서 일하고 싶어하는 다양한 배경을 가진 사람들을 고용하고 개발하며, 각 직원이 존중과 권한을 부여 받고 지원받는다고 느낄 수 있는 환경을 만들어갑니다. 이런 환경과 사람들은 광고주를 대신하여 혁신적인 관점을 제공할 수 있습니다. 우리는 고객중심의 생각, 끈기, 사려 깊음, 그리고 신속한 행동을 직접 보여줄 수 있는 자질을 중요하게 생각합니다. 우리의 목표는 세계 최고의 광고 팀에서 일하기에 가장 좋은 장소를 만드는 것입니다. 혁신적이고 역동적인 환경에서 업계를 선도하고, 팀과 함께 성장을 달성하고자 하는 열정적인 분이라면 Coupang Ads와 함께하세요. Coupang Ads에서 여러분은 세계에서 가장 가치 있고 가장 빠르게 성장하는 광고 솔루션 중 하나를 제공하게 될 것입니다. 팀 소개 쿠팡은 소비자, 판매자, 크리에이터 및 브랜드가 함께 참여하는 비디오 커머스 생태계 구축 에 적극적으로 투자하고 있습니다. 이를 통해 상품 판매를 극대화하고, 브랜드 인지도를 효과적으로 확장하는 새로운 커머스 경험을 만들어가고 있습니다. 이러한 비전을 실행하기 위해 쿠팡은 라이브 커머스를 포함한 비디오 커머스", "parental_leave_weeks": null, "non_birth_parent_leave_weeks": null, "parental_leave_weeks_source": null, "non_birth_parent_leave_weeks_source": null, "parental_leave_source_url": null, "pto_days": null, "unlimited_pto": false, "sabbatical_eligible": false, "family_friendly_score": 40, "benefit_verified": false, "benefit_last_verified": null, "hire_states_allowed": [], "state_eligibility_source": null, "state_eligibility_enriched_at": null, "llm_quality_pass_at": null, "seniority": "senior", "years_experience_min": 5, "years_experience_max": 9, "role_function": "data", "employer_industry": null, "employer_size": null, "quality_score": 45, "travel_pct": null, "requires_shift": null, "shift_type": "unknown", "shift_type_source": null, "weekend_work": "unknown", "weekend_work_source": null, "relocation_assistance_source": null, "contractor_w2": "unknown", "required_timezone": null, "fertility_family_building_benefits_source": null, "mental_health_support_source": null, "adoption_assistance_offered_source": null, "childcare_subsidy_source": null, "learning_budget_offered_source": null, "surrogacy_assistance_offered_source": null, "cover_letter_required": null, "cover_letter_required_source": null, "assessment_required": null, "assessment_required_source": null, "application_deadline": null, "application_deadline_source": null, "visa_sponsorship": false, "us_citizenship_required": false, "security_clearance": "none", "education_required": "none", "roll_up_count": null, "roll_up_total_locations": null, "explanations": [ { "schema_version": "inv382.match_signal.v1", "signal_id": "sig.query.description_excerpt.f654ff5f59950e900e", "query_id": "gq_171bb43d793cd4e30732", "job_id": "71ea4ad5ef81c27722d4fbd360392f31", "signal_type": "query_match", "display_text": "Description: \"coupang\"", "tooltip": "Description matched \"coupang\" from your search.", "source_binding": "bm25_field_evidence", "source_field": "description_excerpt", "source_value": "[쿠팡] Video Commerce Business Development Lead (Coupang Live) Seoul, South Korea Coupang Ads 소개 Coupang Ads는 세계 최고 수준의 광고 솔루션을 제공하는 조직을 지향합니다. Coupang Ads는 광고주가 매출 증대, 시장 점유율 증가, 신규 고객 확보 및 브랜드 자산 구축과 같은 마케팅 목표를 달성할 수 있도록 돕습니다. 우리의 솔루션은 광고주의 니즈를 반영하며, 광고주의 규모와는 상관없이 그들의 비즈니스 성장을 돕기 위해 기획합니다. Coupang Ads는 Sales, Marketing, Video Product, Operations, Product, Engineering 팀과 같은 다기능적이고 협업적인 팀들로 구성되어 있습니다. 우리는 각자의 분야에서 전문가이며 항상 광고주를 우리가 하는 모든 일의 중심에 둡니다. 우리는 제품과 서비스에 열정을 가지고 있으며 이는 우리가 하는 일의 가치를 높여 줍니다. Coupang Ads 구성원들은 Coupang Ads를 일하기 좋은 곳으로 만드는데 큰 역할을 하며, 우리는 빠르게 변화하는 역동적인 환경에서 일하고 싶어하는 다양한 배경을 가진 사람들을 고용하고 개발하며, 각 직원이 존중과 권한을 부여 받고 지원받는다고 느낄 수 있는 환경을 만들어갑니다. 이런 환경과 사람들은 광고주를 대신하여 혁신적인 관점을 제공할 수 있습니다. 우리는 고객중심의 생각, 끈기, 사려 깊음, 그리고 신속한 행동을 직접 보여줄 수 있는 자질을 중요하게 생각합니다. 우리의 목표는 세계 최고의 광고 팀에서 일하기에 가장 좋은 장소를 만드는 것입니다. 혁신적이고 역동적인 환경에서 업계를 선도하고, 팀과 함께 성장을 달성하고자 하는 열정적인 분이라면 Coupang Ads와 함께하세요. Coupang Ads에서 여러분은 세계에서 가장 가치 있고 가장 빠르게 성장하는 광고 솔루션 중 하나를 제공하게 될 것입니다. 팀 소개 쿠팡은 소비자, 판매자, 크리에이터 및 브랜드가 함께 참여하는 비디오 커머스 생태계 구축 에 적극적으로 투자하고 있습니다. 이를 통해 상품 판매를 극대화하고, 브랜드 인지도를 효과적으로 확장하는 새로운 커머스 경험을 만들어가고 있습니다. 이러한 비전을 실행하기 위해 쿠팡은 라이브 커머스를 포함한 비디오 커머스", "matched_input": "coupang", "derivation_source": "candidate_result.raw_match_evidence", "candidate_evidence_id": "ev:gq_171bb43d793cd4e30732:71ea4ad5ef81c27722d4fbd360392f31:description:coupang", "rerank_evidence_id": null, "taxonomy_alias_id": null, "oracle_verification_method": "candidate_evidence_exists", "counts_for_non_trivial_query": true, "truth_verified": true, "exact": true, "priority": 90, "mobile_priority": 1, "ui": { "icon": "Search", "tone": "match", "href": null } }, { "schema_version": "inv382.match_signal.v1", "signal_id": "sig.query.employer_name.3656595642cd03584a", "query_id": "gq_171bb43d793cd4e30732", "job_id": "71ea4ad5ef81c27722d4fbd360392f31", "signal_type": "query_match", "display_text": "Employer: \"coupang\"", 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"Seller Service Specialist Taipei, Taiwan Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Position: Seller Service Specialist, Seller Support team 作為 Seller Service Specialist（賣家服務專員） ，你將在強化賣家支援團隊能力方面扮演關鍵角色，透過管理升級案件（escalations）與優化營運流程，確保賣家能獲得卓越且一致的支援體驗。此職位將透過數據導向策略與持續改善計畫，提升賣家滿意度與團隊整體績效。 - 負責追蹤並處理尚未解決的 Coupang 確認請求（confirmation request）補償案件，針對 Tier 1 客服未能解決的案件提供指引，並即時回應賣家補償方案相關問題 - 建立並執行高效率的補償申請處理流程，確保符合公司政策與相關規範 - 優化案件升級（escalation）流程，以提升整體賣家體驗與滿意度 - 提出並落實相關政策建議，以優化賣家管理機制並提升內部營運效率 - 分析數據與績效指標，找出營運改善機會，並簡化與優化工作流程 必要條件（Essential Qualifications）： - 具學士學位尤佳 - 3 年以上 Seller Support、Customer Operations 或相關領域工作經驗 - 具備優秀的分析能力、問題解決能力與溝通能力 - 具備良好的口語與書面表達能力，能清楚傳達複雜資訊 - 熟悉 MS Excel、MS Word 與 PowerPoint；具 SQL 知識者佳 - 熟悉 Zendesk、Jira 等工單／票務系統者高度優先 - 能同時處理多項任務，並適應快速變動、節奏緊湊的工作環境 - 具備良好英文能力；具韓文能力者為加分條件", "parental_leave_weeks": null, "non_birth_parent_leave_weeks": null, "parental_leave_weeks_source": null, "non_birth_parent_leave_weeks_source": null, "parental_leave_source_url": null, "pto_days": null, "unlimited_pto": false, "sabbatical_eligible": false, "family_friendly_score": 40, "benefit_verified": false, "benefit_last_verified": null, "hire_states_allowed": [], "state_eligibility_source": null, "state_eligibility_enriched_at": null, "llm_quality_pass_at": null, "seniority": "mid", "years_experience_min": 3, "years_experience_max": 7, "role_function": "engineering", "employer_industry": null, "employer_size": null, "quality_score": 45, "travel_pct": null, "requires_shift": null, "shift_type": "unknown", "shift_type_source": null, "weekend_work": "unknown", "weekend_work_source": null, "relocation_assistance_source": null, "contractor_w2": "unknown", "required_timezone": null, "fertility_family_building_benefits_source": null, "mental_health_support_source": null, "adoption_assistance_offered_source": null, "childcare_subsidy_source": null, "learning_budget_offered_source": null, "surrogacy_assistance_offered_source": null, "cover_letter_required": null, "cover_letter_required_source": null, "assessment_required": null, "assessment_required_source": null, "application_deadline": null, "application_deadline_source": null, "visa_sponsorship": false, "us_citizenship_required": false, "security_clearance": "none", "education_required": "none", "roll_up_count": null, "roll_up_total_locations": null, "explanations": [ { "schema_version": "inv382.match_signal.v1", "signal_id": "sig.query.description_excerpt.8af32c0e248c3436bc", "query_id": "gq_171bb43d793cd4e30732", "job_id": "1b0100f3bed9b0a75eeac5277d9e8db8", "signal_type": "query_match", "display_text": "Description: \"coupang\"", "tooltip": "Description matched \"coupang\" from your search.", "source_binding": "bm25_field_evidence", "source_field": "description_excerpt", "source_value": "Seller Service Specialist Taipei, Taiwan Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang's expansion in Taiwan. 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(Quick Flex Account Management) 身為 Quick Flex 團隊的一員，您將負責管理供應商與合作夥伴，確保為 Coupang 的客戶提供最優質的服務體驗。 Quick Flex 客戶管理團隊負責監督並管理執行**「火箭配送 (Rocket Delivery)」**的運輸合作夥伴。團隊需與各家公司及供應商協作，制定營運策略與執行計畫，以持續優化配送服務。 - Vendor 配送品質與行為管理： 定期分析各項配送品質數據（KPI），針對表現不佳的 Vendor 進行教育訓練並校正其作業行為。 - 運力追蹤與調度管理： 監控並追蹤 Vendor 的每日運力需求與實際執行狀況，確保配送能量足以支撐業務量。 - Vcamp 現場巡檢： 定期前往配送據點（Vcamp）進行現地巡視，督導現場作業是否符合標準流程與安全規範。 - 異常追蹤與危機處理： 針對配送異常建立即時追蹤與回報機制，並主動提出短、長期的解決方案以減少客訴。 - 各項業務溝通協調： 擔任公司與 Vendor 間的單一窗口，處理合約執行、費用結算及各類行政業務的溝通協調。 - 輪班執行與主管交辦： 配合火箭配送全年無休之特性進行排班（含週末/國定假日），並彈性支援主管交辦之專案事項。 *輪班時段：0600~1500、0800~1700 1400~2300(該時段可遠端工作) 必備條件： - 工作經驗： 具備 1-3 年物流、業務 、採購助理 (MD) 或客戶管理相關經驗。 - 資訊技能： 精通 MS Office 系列軟體（Word, Excel, PowerPoint）。 - 人格特質： 具備正向、彈性的思維，以及強烈的服務導向。 - 溝通能力： 優異的溝通與協作技巧，能與內部團隊及外部合作夥伴有效對接。 - 數據處理： 具備進階 Excel 處理能力（如：樞紐分析、複雜公式或數據建模）。 - 實務經驗： 具備與物流廠商進行業務對接或物流管理的實戰經驗。 招募流程： 申請資格審核 - 電話面試 - 現場(或線上面對面)面試 - 錄取通知 招募流程實況可能因職缺而異，亦可能因為時程安排或其他原因變動 將透過應徵者在申請階段提供的電子郵件，告知面試時程和結果 注意事項： 若所有職缺皆招募完成，本公告可能在所示截止日期前關閉 若應徵者在申請過程中提供假造資訊，酷澎有權收回錄取通知 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We know we're doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we're collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. We are proud to have the best of both worlds - a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been at since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people who like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what's possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. Coupang is looking for a seasoned product manager to define and execute the product strategy for the growth of Coupang's Audience Network, Offsite Ads, and Coupang Play(OTT) Ads Product. Responsibilities : -", "parental_leave_weeks": null, "non_birth_parent_leave_weeks": null, "parental_leave_weeks_source": null, "non_birth_parent_leave_weeks_source": null, "parental_leave_source_url": null, "pto_days": null, "unlimited_pto": false, "sabbatical_eligible": false, "family_friendly_score": 40, "benefit_verified": false, "benefit_last_verified": null, "hire_states_allowed": [], "state_eligibility_source": null, "state_eligibility_enriched_at": null, "llm_quality_pass_at": null, "seniority": "staff_plus", "years_experience_min": 7, "years_experience_max": null, "role_function": "product", "employer_industry": null, "employer_size": null, "quality_score": 45, "travel_pct": null, "requires_shift": null, "shift_type": "unknown", "shift_type_source": null, "weekend_work": "unknown", "weekend_work_source": null, "relocation_assistance_source": null, "contractor_w2": "unknown", "required_timezone": null, "fertility_family_building_benefits_source": null, "mental_health_support_source": null, "adoption_assistance_offered_source": null, "childcare_subsidy_source": null, "learning_budget_offered_source": null, "surrogacy_assistance_offered_source": null, "cover_letter_required": null, "cover_letter_required_source": null, "assessment_required": null, "assessment_required_source": null, "application_deadline": null, "application_deadline_source": null, "visa_sponsorship": false, "us_citizenship_required": false, "security_clearance": "none", "education_required": "none", "roll_up_count": null, "roll_up_total_locations": null, "explanations": [ { "schema_version": "inv382.match_signal.v1", "signal_id": "sig.query.description_excerpt.aeb117826a8750b354", "query_id": "gq_171bb43d793cd4e30732", "job_id": "43bbef3e8dcc5a16d8daca5d4d31a42c", "signal_type": "query_match", "display_text": "Description: \"coupang\"", "tooltip": "Description matched \"coupang\" from your search.", "source_binding": "bm25_field_evidence", "source_field": "description_excerpt", "source_value": "Director of Product Management (Offsite Ads) Seoul, South Korea Description We exist to wow our customers. We know we're doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we're collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. We are proud to have the best of both worlds - a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been at since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people who like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what's possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. Coupang is looking for a seasoned product manager to define and execute the product strategy for the growth of Coupang's Audience Network, Offsite Ads, and Coupang Play(OTT) Ads Product. 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建立、領導並規模化台灣專屬的業務開發及策略聯盟行銷團隊，落實並推進聯盟行銷整體策略制定並驅動聯盟行銷策略 - 深入拓展受管技術（Managed Tech）與非技術（Non‑Tech）兩大業務領域主導網紅 KOL 平台在台灣的成長與成功，持續擴大影響力、提升互動參與度，並強化商業變現能力發展，並深化與既有受管合作夥伴（Managed Publishers）的策略關係 - 創造長期且可持續的價值善用深厚的產業人脈，與台灣主要線上 App、聯盟平台、媒體與出版商網絡及數位生態系建立策略合作透過新興聯盟模式、平台及創作者經濟趨勢，主動辨識並孵化新的成長機會全面負責聯盟業務績效，包括營收成長、獲利能力與 P&L（損益）責任與 Sales、Product、Marketing 及 Operations 團隊密切跨部門合作 - 推動整合式 Go‑to‑Market 執行為團隊設定明確目標、績效指標與人才發展計畫，打造以成果導向且高度協作的團隊文化 需求條件： - 對台灣數位生態系有深入且全面的理解，並已建立穩固的在地人脈網絡，涵蓋： ○ KOL／網紅（Influencer）生態圈 ○ 電商（EC）平台 ○ SaaS 與線上科技平台 - 具備高度以銷售與成果為導向的思維，並擁有明確的營收成長實績與 P&L（損益）管理經驗具備成熟的人才領導經驗，包含團隊招募、管理以及規模化成長的實際歷練 - 在聯盟行銷、策略夥伴關係，或平台型業務模式方面，展現優異的策略規劃與執行能力優秀的人際關係建立、談判協商與多方利害關係人管理能力 - 良好的中文業務開發及跨部門溝通能力 招募流程 • 申請資格審核 - 電話面試 - 視訊面試 - 錄取通知 • 招聘流程的確切性質可能會根據具體工作而有所不同，並且可能會因日程安排或其他情況而發生變化。 • 面試時間表和結果將透過電子郵件地址通知應徵人員。 需要考慮的事項 • 如果空缺職位已填補，則此職位發布可能會在規定的申請結束日期之前關閉。 • 如果發現候選人在申請過程中提交了虛假信息，Coupang 有權撤銷聘用邀請。 • Coupang 不歧視殘疾申請人或退伍軍人。 我們很自豪能為所有申請人提供平等的機會。 人人均等的機會 Coupang提供均等的機會給所有員工。若沒有全球多元團隊的寶貴意見，我們不可能達成史無前例的成功。 Privacy Notice​ - 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建立、領導並規模化台灣專屬的業務開發及策略聯盟行銷團隊，落實並推進聯盟行銷整體策略制定並驅動聯盟行銷策略 - 深入拓展受管技術（Managed Tech）與非技術（Non‑Tech）兩大業務領域主導網紅 KOL 平台在台灣的成長與成功，持續擴大影響力、提升互動參與度，並強化商業變現能力發展，並深化與既有受管合作夥伴（Managed Publishers）的策略關係 - 創造長期且可持續的價值善用深厚的產業人脈，與台灣主要線上 App、聯盟平台、媒體與出版商網絡及數位生態系建立策略合作透過新興聯盟模式、平台及創作者經濟趨勢，主動辨識並孵化新的成長機會全面負責聯盟業務績效，包括營收成長、獲利能力與 P&L（損益）責任與 Sales、Product、Marketing 及 Operations 團隊密切跨部門合作 - 推動整合式 Go‑to‑Market 執行為團隊設定明確目標、績效指標與人才發展計畫，打造以成果導向且高度協作的團隊文化 需求條件： - 對台灣數位生態系有深入且全面的理解，並已建立穩固的在地人脈網絡，涵蓋： ○ KOL／網紅（Influencer）生態圈 ○ 電商（EC）平台 ○ SaaS 與線上科技平台 - 具備高度以銷售與成果為導向的思維，並擁有明確的營收成長實績與 P&L（損益）管理經驗具備成熟的人才領導經驗，包含團隊招募、管理以及規模化成長的實際歷練 - 在聯盟行銷、策略夥伴關係，或平台型業務模式方面，展現優異的策略規劃與執行能力優秀的人際關係建立、談判協商與多方利害關係人管理能力 - 良好的中文業務開發及跨部門溝通能力 招募流程 • 申請資格審核 - 電話面試 - 視訊面試 - 錄取通知 • 招聘流程的確切性質可能會根據具體工作而有所不同，並且可能會因日程安排或其他情況而發生變化。 • 面試時間表和結果將透過電子郵件地址通知應徵人員。 需要考慮的事項 • 如果空缺職位已填補，則此職位發布可能會在規定的申請結束日期之前關閉。 • 如果發現候選人在申請過程中提交了虛假信息，Coupang 有權撤銷聘用邀請。 • Coupang 不歧視殘疾申請人或退伍軍人。 我們很自豪能為所有申請人提供平等的機會。 人人均等的機會 Coupang提供均等的機會給所有員工。若沒有全球多元團隊的寶貴意見，我們不可能達成史無前例的成功。 Privacy Notice​ - 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Affiliate) Taipei, Taiwan 職位概述（Role Overview ） Coupang 正重新定義購物體驗，而我們的程式化廣告（Programmatic Ad）產品正驅動新一代電商整合。 我們正在尋找一位具策略思維的客戶經理（Account Manager），負責管理台灣的聯盟夥伴（Affiliate partners）。此職位將專注於發展與優化媒體/網站夥伴關係、推動更深入的 API 整合，以及透過 Coupang 的聯盟技術（Affiliate Technologies）挖掘長期變現機會。 你將與產品、工程與合作夥伴團隊密切合作，以最大化合作夥伴績效、營收成長與整合深度。 工作內容（What You Will Do ） 1. 夥伴成長與帳戶管理（Partner Growth & Account Management ） - 負責並拓展台灣地區 App 與網站媒體夥伴組合 - 推動既有帳戶的營收成長、留存與業務擴展 - 發掘升級機會，將夥伴從基礎展示型變現（display）提升至 API 驅動的電商整合模式 - 與產品、工程及商務團隊等關鍵利害關係人建立長期穩定關係 - 作為合作夥伴的主要聯絡窗口與信任顧問 2. 技術解決方案顧問與整合優化（Technical Solution Consulting & Integration Optimization ） - 作為策略顧問，協助媒體夥伴優化 Coupang 搜尋與推薦 API 的整合效果 - 與夥伴工程團隊合作，提升整合品質、資料流與整體效能 - 分析績效數據，提出優化建議以提升轉換率、互動率與變現能力 - 與 Coupang 內部產品與工程團隊跨部門合作，解決問題並推動功能優化 3. 營收優化與程式化策略（Revenue Optimization & Programmatic Strategy ） - 運用對 SSP（供應方平台）、程式化生態與競價模式的理解，優化夥伴變現成果 - 協助夥伴從傳統模式（waterfall / display）轉型至進階的程式化 + API 驅動模式 - 探索成長槓桿，包括流量分群、版位策略與推薦邏輯優化 - 使用 Dashboard 或 SQL 追蹤與管理關鍵商業指標 4. 夥伴成功與策略發展（Partner Success & Strategic Development ） - 為重點夥伴制定帳戶策略與成長藍圖 - 監控夥伴健康度，辨識風險並主動推動留存策略 - 分享市場洞察與最佳實務，提升夥伴整體表現 - 必要時支援新夥伴 onboarding，並著重長期成長與規模擴展 基本資格與能力（Basic Qualifications & Skills ） - 8 年以上 Account Management、Partner Management 或 Business Development 經驗（需具備 AdTech / Programmatic / 行動變現領域背景） - 熟悉媒體變現模式、SSP 及程式化廣告生態系 - 具備管理與成長策略型或企業級客戶的經驗 - 能將商業需求轉化為技術解決方案與整合策略 - 能與技術團隊討論 API、資料流與系統整合相關議題 - 具備強烈數據分析思維，能以數據與績效驅動決策 Company Introduction Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang's expansion in Taiwan. 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Coupang Ads는 광고주가 매출 증대, 시장 점유율 증가, 신규 고객 확보 및 브랜드 자산 구축과 같은 마케팅 목표를 달성할 수 있도록 돕습니다. 우리의 솔루션은 광고주의 니즈를 반영하며, 광고주의 규모와는 상관없이 그들의 비즈니스 성장을 돕기 위해 기획합니다. Coupang Ads는 Sales, Marketing, Video Product, Operations, Product, Engineering 팀과 같은 다기능적이고 협업적인 팀들로 구성되어 있습니다. 우리는 각자의 분야에서 전문가이며 항상 광고주를 우리가 하는 모든 일의 중심에 둡니다. 우리는 제품과 서비스에 열정을 가지고 있으며 이는 우리가 하는 일의 가치를 높여 줍니다. Coupang Ads 구성원들은 Coupang Ads를 일하기 좋은 곳으로 만드는데 큰 역할을 하며, 우리는 빠르게 변화하는 역동적인 환경에서 일하고 싶어하는 다양한 배경을 가진 사람들을 고용하고 개발하며, 각 직원이 존중과 권한을 부여 받고 지원받는다고 느낄 수 있는 환경을 만들어갑니다. 이런 환경과 사람들은 광고주를 대신하여 혁신적인 관점을 제공할 수 있습니다. 우리는 고객중심의 생각, 끈기, 사려 깊음, 그리고 신속한 행동을 직접 보여줄 수 있는 자질을 중요하게 생각합니다. 우리의 목표는 세계 최고의 광고 팀에서 일하기에 가장 좋은 장소를 만드는 것입니다. 혁신적이고 역동적인 환경에서 업계를 선도하고, 팀과 함께 성장을 달성하고자 하는 열정적인 분이라면 Coupang Ads와 함께하세요. 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Coupang Ads는 광고주가 매출 증대, 시장 점유율 증가, 신규 고객 확보 및 브랜드 자산 구축과 같은 마케팅 목표를 달성할 수 있도록 돕습니다. 우리의 솔루션은 광고주의 니즈를 반영하며, 광고주의 규모와는 상관없이 그들의 비즈니스 성장을 돕기 위해 기획합니다. Coupang Ads는 Sales, Marketing, Video Product, Operations, Product, Engineering 팀과 같은 다기능적이고 협업적인 팀들로 구성되어 있습니다. 우리는 각자의 분야에서 전문가이며 항상 광고주를 우리가 하는 모든 일의 중심에 둡니다. 우리는 제품과 서비스에 열정을 가지고 있으며 이는 우리가 하는 일의 가치를 높여 줍니다. Coupang Ads 구성원들은 Coupang Ads를 일하기 좋은 곳으로 만드는데 큰 역할을 하며, 우리는 빠르게 변화하는 역동적인 환경에서 일하고 싶어하는 다양한 배경을 가진 사람들을 고용하고 개발하며, 각 직원이 존중과 권한을 부여 받고 지원받는다고 느낄 수 있는 환경을 만들어갑니다. 이런 환경과 사람들은 광고주를 대신하여 혁신적인 관점을 제공할 수 있습니다. 우리는 고객중심의 생각, 끈기, 사려 깊음, 그리고 신속한 행동을 직접 보여줄 수 있는 자질을 중요하게 생각합니다. 우리의 목표는 세계 최고의 광고 팀에서 일하기에 가장 좋은 장소를 만드는 것입니다. 혁신적이고 역동적인 환경에서 업계를 선도하고, 팀과 함께 성장을 달성하고자 하는 열정적인 분이라면 Coupang Ads와 함께하세요. Coupang Ads에서 여러분은 세계에서 가장 가치 있고 가장 빠르게 성장하는 광고 솔루션 중 하나를 제공하게 될 것입니다. 중소형 광고주 영업 조직 소개 소개 영상 ( 클릭 ) 플랫폼과 이커머스 광고에 대한 이해를 기반으로 광고주의 니즈에 따라 세일즈 방안을 수립하고 지원하는 Coupang Ads의 중소형 광고주 영업 (Small and Medium Business) 조직입니다. 중/소형 광고주 대상 광고 영업 담당자 (일명 Ad Sales Specialist)는", "matched_input": "coupang", "derivation_source": "candidate_result.raw_match_evidence", "candidate_evidence_id": "ev:gq_171bb43d793cd4e30732:fb05ef3556ab54bc4d52c71eea26debf:description:coupang", "rerank_evidence_id": null, "taxonomy_alias_id": null, "oracle_verification_method": "candidate_evidence_exists", "counts_for_non_trivial_query": true, "truth_verified": true, "exact": true, "priority": 90, "mobile_priority": 1, "ui": { "icon": "Search", "tone": "match", "href": null } }, { "schema_version": "inv382.match_signal.v1", "signal_id": "sig.query.employer_name.305e0eba1af15451c2", "query_id": "gq_171bb43d793cd4e30732", "job_id": "fb05ef3556ab54bc4d52c71eea26debf", "signal_type": "query_match", "display_text": "Employer: \"coupang\"", "tooltip": "Employer matched \"coupang\" from your search.", "source_binding": "bm25_field_evidence", "source_field": "employer_name", "source_value": "Coupang", "matched_input": "coupang", "derivation_source": "candidate_result.raw_match_evidence", "candidate_evidence_id": "ev:gq_171bb43d793cd4e30732:fb05ef3556ab54bc4d52c71eea26debf:employer:coupang", "rerank_evidence_id": null, "taxonomy_alias_id": null, "oracle_verification_method": "candidate_evidence_exists", "counts_for_non_trivial_query": true, "truth_verified": true, "exact": true, "priority": 90, "mobile_priority": 1, "ui": { "icon": "Search", "tone": "match", "href": null } }, { "schema_version": "inv382.match_signal.v1", "signal_id": "sig.query.employer_name.f2abfa01cee7d25f4a", "query_id": "gq_171bb43d793cd4e30732", "job_id": "fb05ef3556ab54bc4d52c71eea26debf", "signal_type": "query_match", "display_text": "Employer: \"coupang\"", "tooltip": "Employer contains \"coupang\" from your search.", "source_binding": "token_match", "source_field": "employer_name", "source_value": "Coupang", "matched_input": "coupang", "derivation_source": "row_field", "candidate_evidence_id": null, "rerank_evidence_id": null, "taxonomy_alias_id": null, "oracle_verification_method": "row_field_contains", "counts_for_non_trivial_query": true, "truth_verified": true, "exact": true, "priority": 80, "mobile_priority": 2, "ui": { "icon": "SearchCheck", "tone": "match", "href": null } } ] }, { "id": "02d6d72d33edf96c1129614714684177", "title": "Senior HRM Manager", "employer_name": "Coupang", "employer_slug": "coupang", "location_text": "Taoyuan, Taiwan", "country": "TW", "employment_type": "unknown", "remote_status": "unspecified", "remote_status_source": null, "remote_status_enriched_at": null, "days_in_office": null, "timezone_overlap_hours": 3, "salary_min": null, "salary_max": null, "salary_min_source": null, "salary_max_source": null, "salary_currency": "UNSPECIFIED", "salary_type": "unknown", "salary_type_source": null, "salary_type_enriched_at": null, "salary_period": null, "base_salary_min": null, "base_salary_max": null, "salary_disclosed": false, "equity_included": false, "equity_included_source": null, "equity_type": [ "none" ], "k401_match": null, "match_401k_pct": null, "match_401k_pct_source": null, "k401_match_source_url": null, "k401_match_source_fields": [], "k401_contribution_source_url": null, "k401_contribution_source_fields": [], "profit_sharing": false, "bonus_offered": false, "mental_health_support": null, "childcare_subsidy": null, "fertility_family_building_benefits": null, "adoption_assistance_offered": null, "surrogacy_assistance_offered": null, "student_loan_repayment_offered": null, "learning_budget_offered": null, "relocation_assistance": null, "top_startup_sources": [], "posted_at": "2026-05-13T10:23:03.000Z", "apply_url": "https://www.coupang.jobs/en/jobs/?gh_jid=7915304", "apply_url_verified": false, "ats": "greenhouse", "url_last_checked_alive": null, "removed_at": null, "description_excerpt": "Senior HRM Manager Taoyuan, Taiwan Company Introduction: Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Role Overview Coupang's HRM Senior Managers play a critical role in driving organizational excellence by overseeing HQ operations and ensuring global consistency in our HR systems. As a Senior Manager, you will manage core HR processes-including Payroll, C&B, and Workday-while acting as a strategic bridge between leadership and execution. 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Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Role Overview Role 1. This role is responsible for the centralized management of all major customer incidents in Coupang Taiwan and serves as the core incident management and program management function within Customer Incident Management (CIM). The role oversees the handling, tracking, and coordination of major and high‑risk incidents to ensure consistent responses, transparent progress, and controlled risk. 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Our services in Taiwan include “Rocket Delivery,” which offers next‑day delivery for a wide selection of items at affordable prices, as well as “Rocket Overseas,” which provides free international delivery on millions of best‑selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Role Overview The Policy Communication Principal supports Coupang Taiwan's public policy team by shaping how policy issues, regulatory positions, and business perspectives are understood by key external stakeholders. Working closely within the Taiwan Public Policy team and together with the PR team, this senior individual contributor role focuses on crafting persuasive, context‑aware policy narratives and communication materials that support constructive engagement, mitigate risk, and reinforce credibility. The role requires strong judgment, discretion, and an instinct for how policy discussions form and evolve beyond formal channels. This is not a people‑management role, but demands the ability to operate independently and influence outcomes through high‑quality communication and narrative execution. 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Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Role Overview We are seeking a highly motivated and experienced Procurement Specialist to support Coupang Taiwan's rapid growth. This role will be responsible for developing sourcing strategies, managing supplier relationships, optimizing costs, and ensuring procurement excellence across multiple categories. The ideal candidate thrives in a fast-paced, data-driven environment and has strong negotiation, analytical, and stakeholder management skills. 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We offer a wide range of content, including Original Series, TV Shows, Movies, and Sports. We are in the business of delivering exceptional storytelling. We produce award-winning scripted and unscripted Original Series, such as “Boyhood ”, “Anna ”, and “SNL Korea ”. We believe Sports can also be elevated by creative storytelling. Play is now an authoritative destination for Sports, broadcasting K-League, La Liga, Bundesliga, F1, NFL, and other leading leagues and tournaments. We also offer some of the latest movies that were just released in local theaters, bringing more exceptional storytelling to our customers . To ensure that we deliver all content seamlessly, we invest in Engineering, Product, and Design. Coupang Play is available on all mobile devices, tablets, PC, Smart TV, Apple TV, and Android TV. Our teams keep optimizing how customers discover and stream both VOD and Live content. That includes investments in frontend, backend, and infrastructural developments. We also embrace Machine Learning to refine our CX. We are still very early in our growth stage. If you enjoy solving complex problems using industry-leading technology or unconventional business approaches, please join us. We are building a world-class team of problem-solvers, all dedicated to delivering exceptional storytelling to our customers . 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We know we're doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we're collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. We are proud to have the best of both worlds - a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what's possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. Role Overview Coupang leverages in house-built Onsite/CRM product to drive customer retention, stickiness and deliver relevant offers whenever they visit Coupang. 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We know we're doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we're collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. We are proud to have the best of both worlds - a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. 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Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang's expansion in Taiwan. 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We offer a wide range of content, including Original Series, TV Shows, Movies, and Sports. We are in the business of delivering exceptional storytelling. We produce award-winning scripted and unscripted Original Series, such as “Boyhood”, “Anna”, and “SNL Korea”. We believe Sports can also be elevated by creative storytelling. Play is now an authoritative destination for Sports, broadcasting K-League, La Liga, Bundesliga, F1, NFL, and other leading leagues and tournaments. We also offer some of the latest movies that were just released in local theaters, bringing more exceptional storytelling to our Customers. To ensure that we deliver all content seamlessly, we invest in Engineering, Product, and Design. Coupang Play is available on all mobile devices, tablets, PC, Smart TV, Apple TV, and Android TV. Our teams keep optimizing how Customers discover and stream both VOD and Live content. That includes investments in frontend, backend, and infrastructural developments. We also embrace Machine Learning to refine our CX. We are still very early in our growth stage. If you enjoy solving complex problems using industry-leading technology or unconventional business approaches, please join us. We are building a world-class team of problem-solvers, all dedicated to delivering exceptional storytelling to our Customers. Role Overview The Coupang Play CX (Customer Experience) Frontend Engineering team designs and improves intuitive and seamless web experiences so that customers can easily and enjoyably consume content. 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Coupang Ads는 광고주가 매출 증대, 시장 점유율 증가, 신규 고객 확보 및 브랜드 자산 구축과 같은 마케팅 목표를 달성할 수 있도록 돕습니다. 우리의 솔루션은 광고주의 니즈를 반영하며, 광고주의 규모와는 상관없이 그들의 비즈니스 성장을 돕기 위해 기획합니다. Coupang Ads는 Sales, Marketing, Video Product, Operations, Product, Engineering 팀과 같은 다기능적이고 협업적인 팀들로 구성되어 있습니다. 우리는 각자의 분야에서 전문가이며 항상 광고주를 우리가 하는 모든 일의 중심에 둡니다. 우리는 제품과 서비스에 열정을 가지고 있으며 이는 우리가 하는 일의 가치를 높여 줍니다. Coupang Ads 구성원들은 Coupang Ads를 일하기 좋은 곳으로 만드는데 큰 역할을 하며, 우리는 빠르게 변화하는 역동적인 환경에서 일하고 싶어하는 다양한 배경을 가진 사람들을 고용하고 개발하며, 각 직원이 존중과 권한을 부여 받고 지원받는다고 느낄 수 있는 환경을 만들어갑니다. 이런 환경과 사람들은 광고주를 대신하여 혁신적인 관점을 제공할 수 있습니다. 우리는 고객중심의 생각, 끈기, 사려 깊음, 그리고 신속한 행동을 직접 보여줄 수 있는 자질을 중요하게 생각합니다. 우리의 목표는 세계 최고의 광고 팀에서 일하기에 가장 좋은 장소를 만드는 것입니다. 혁신적이고 역동적인 환경에서 업계를 선도하고, 팀과 함께 성장을 달성하고자 하는 열정적인 분이라면 Coupang Ads와 함께하세요. Coupang Ads에서 여러분은 세계에서 가장 가치 있고 가장 빠르게 성장하는 광고 솔루션 중 하나를 제공하게 될 것입니다. 직무 소개 플랫폼과 이커머스 광고에 대한 이해를 기반으로 광고주의 니즈에 따라 세일즈 방안을 수립하고 지원하는 Coupang Ads의 중소형 광고주 영업 (Small and Medium Business) 조직은 2019년 설립이래, 매년 전년대비 2배 이상의 성장을 이뤄내고 있습니다. 쿠팡에 입점한 중소/중견 셀러중에서 키워드 검색 및 브랜드 광고 등을 진행하고 있는", "parental_leave_weeks": null, "non_birth_parent_leave_weeks": null, "parental_leave_weeks_source": null, "non_birth_parent_leave_weeks_source": null, "parental_leave_source_url": null, "pto_days": null, "unlimited_pto": false, "sabbatical_eligible": false, "family_friendly_score": 40, "benefit_verified": false, "benefit_last_verified": null, "hire_states_allowed": [], "state_eligibility_source": null, "state_eligibility_enriched_at": null, "llm_quality_pass_at": null, "seniority": "mid", "years_experience_min": 3, "years_experience_max": 7, "role_function": "other", "employer_industry": null, "employer_size": null, "quality_score": 45, "travel_pct": null, "requires_shift": null, "shift_type": "unknown", "shift_type_source": null, "weekend_work": "unknown", "weekend_work_source": null, "relocation_assistance_source": null, "contractor_w2": "unknown", "required_timezone": null, "fertility_family_building_benefits_source": null, "mental_health_support_source": null, "adoption_assistance_offered_source": null, "childcare_subsidy_source": null, "learning_budget_offered_source": null, "surrogacy_assistance_offered_source": null, "cover_letter_required": null, "cover_letter_required_source": null, "assessment_required": null, "assessment_required_source": null, "application_deadline": null, "application_deadline_source": null, "visa_sponsorship": false, "us_citizenship_required": false, "security_clearance": "none", "education_required": "none", "roll_up_count": null, "roll_up_total_locations": null, "explanations": [ { "schema_version": "inv382.match_signal.v1", "signal_id": "sig.query.description_excerpt.eba16c337f56ddc3bb", "query_id": "gq_171bb43d793cd4e30732", "job_id": "ead054ad33b5d90c37e349821e962b39", "signal_type": "query_match", "display_text": "Description: \"coupang\"", "tooltip": "Description matched \"coupang\" from your search.", "source_binding": "bm25_field_evidence", "source_field": "description_excerpt", "source_value": "[쿠팡] 광고 영업 기획&전략 팀장 (Ads SMB) Seoul, South Korea Coupang Ads는 세계 최고 수준의 광고 솔루션을 제공하는 조직을 지향합니다. Coupang Ads는 광고주가 매출 증대, 시장 점유율 증가, 신규 고객 확보 및 브랜드 자산 구축과 같은 마케팅 목표를 달성할 수 있도록 돕습니다. 우리의 솔루션은 광고주의 니즈를 반영하며, 광고주의 규모와는 상관없이 그들의 비즈니스 성장을 돕기 위해 기획합니다. Coupang Ads는 Sales, Marketing, Video Product, Operations, Product, Engineering 팀과 같은 다기능적이고 협업적인 팀들로 구성되어 있습니다. 우리는 각자의 분야에서 전문가이며 항상 광고주를 우리가 하는 모든 일의 중심에 둡니다. 우리는 제품과 서비스에 열정을 가지고 있으며 이는 우리가 하는 일의 가치를 높여 줍니다. Coupang Ads 구성원들은 Coupang Ads를 일하기 좋은 곳으로 만드는데 큰 역할을 하며, 우리는 빠르게 변화하는 역동적인 환경에서 일하고 싶어하는 다양한 배경을 가진 사람들을 고용하고 개발하며, 각 직원이 존중과 권한을 부여 받고 지원받는다고 느낄 수 있는 환경을 만들어갑니다. 이런 환경과 사람들은 광고주를 대신하여 혁신적인 관점을 제공할 수 있습니다. 우리는 고객중심의 생각, 끈기, 사려 깊음, 그리고 신속한 행동을 직접 보여줄 수 있는 자질을 중요하게 생각합니다. 우리의 목표는 세계 최고의 광고 팀에서 일하기에 가장 좋은 장소를 만드는 것입니다. 혁신적이고 역동적인 환경에서 업계를 선도하고, 팀과 함께 성장을 달성하고자 하는 열정적인 분이라면 Coupang Ads와 함께하세요. Coupang Ads에서 여러분은 세계에서 가장 가치 있고 가장 빠르게 성장하는 광고 솔루션 중 하나를 제공하게 될 것입니다. 직무 소개 플랫폼과 이커머스 광고에 대한 이해를 기반으로 광고주의 니즈에 따라 세일즈 방안을 수립하고 지원하는 Coupang Ads의 중소형 광고주 영업 (Small and Medium Business) 조직은 2019년 설립이래, 매년 전년대비 2배 이상의 성장을 이뤄내고 있습니다. 쿠팡에 입점한 중소/중견 셀러중에서 키워드 검색 및 브랜드 광고 등을 진행하고 있는", "matched_input": "coupang", "derivation_source": "candidate_result.raw_match_evidence", "candidate_evidence_id": "ev:gq_171bb43d793cd4e30732:ead054ad33b5d90c37e349821e962b39:description:coupang", "rerank_evidence_id": null, "taxonomy_alias_id": null, "oracle_verification_method": "candidate_evidence_exists", "counts_for_non_trivial_query": true, "truth_verified": true, "exact": true, "priority": 90, "mobile_priority": 1, "ui": { "icon": "Search", "tone": "match", "href": null } }, { "schema_version": "inv382.match_signal.v1", "signal_id": "sig.query.employer_name.befc7c644c170583f1", "query_id": "gq_171bb43d793cd4e30732", "job_id": "ead054ad33b5d90c37e349821e962b39", "signal_type": "query_match", "display_text": "Employer: \"coupang\"", "tooltip": "Employer matched \"coupang\" from your search.", "source_binding": "bm25_field_evidence", "source_field": "employer_name", "source_value": "Coupang", "matched_input": "coupang", "derivation_source": "candidate_result.raw_match_evidence", "candidate_evidence_id": "ev:gq_171bb43d793cd4e30732:ead054ad33b5d90c37e349821e962b39:employer:coupang", "rerank_evidence_id": null, "taxonomy_alias_id": null, "oracle_verification_method": "candidate_evidence_exists", "counts_for_non_trivial_query": true, "truth_verified": true, "exact": true, "priority": 90, "mobile_priority": 1, "ui": { "icon": "Search", "tone": "match", "href": null } }, { "schema_version": "inv382.match_signal.v1", "signal_id": "sig.query.employer_name.63634566386de3647d", "query_id": "gq_171bb43d793cd4e30732", "job_id": "ead054ad33b5d90c37e349821e962b39", "signal_type": "query_match", "display_text": "Employer: \"coupang\"", "tooltip": "Employer contains \"coupang\" from your search.", "source_binding": "token_match", "source_field": "employer_name", "source_value": "Coupang", "matched_input": "coupang", "derivation_source": "row_field", "candidate_evidence_id": null, "rerank_evidence_id": null, "taxonomy_alias_id": null, "oracle_verification_method": "row_field_contains", "counts_for_non_trivial_query": true, "truth_verified": true, "exact": true, "priority": 80, "mobile_priority": 2, "ui": { "icon": "SearchCheck", "tone": "match", "href": null } } ] }, { "id": "0539567c0fb3755501819af128099a8a", "title": "CS Learning & Development Specialist", "employer_name": "Coupang", "employer_slug": "coupang", "location_text": "Taipei, Taiwan", "country": "TW", "employment_type": "unknown", "remote_status": "unspecified", "remote_status_source": null, "remote_status_enriched_at": null, "days_in_office": null, "timezone_overlap_hours": 3, "salary_min": null, "salary_max": null, "salary_min_source": null, "salary_max_source": null, "salary_currency": "UNSPECIFIED", "salary_type": "unknown", "salary_type_source": null, "salary_type_enriched_at": null, "salary_period": null, "base_salary_min": null, "base_salary_max": null, "salary_disclosed": false, "equity_included": false, "equity_included_source": null, "equity_type": [ "none" ], "k401_match": null, "match_401k_pct": null, "match_401k_pct_source": null, "k401_match_source_url": null, "k401_match_source_fields": [], "k401_contribution_source_url": null, "k401_contribution_source_fields": [], "profit_sharing": false, "bonus_offered": false, "mental_health_support": null, "childcare_subsidy": null, "fertility_family_building_benefits": null, "adoption_assistance_offered": null, "surrogacy_assistance_offered": null, "student_loan_repayment_offered": null, "learning_budget_offered": null, "relocation_assistance": null, "top_startup_sources": [], "posted_at": "2026-05-06T09:17:33.000Z", "apply_url": "https://www.coupang.jobs/en/jobs/?gh_jid=7896611", "apply_url_verified": false, "ats": "greenhouse", "url_last_checked_alive": null, "removed_at": null, "description_excerpt": "CS Learning & Development Specialist Taipei, Taiwan Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Position: CS Learning & Development Specialist Position Overview We are looking for a CS Learning & Development Specialist. This role will be responsible for developing training programs, monitoring service quality, and optimizing the knowledge base to ensure customer service teams are equipped with the necessary skills and resources. The ideal candidate is proactive, detail-oriented, and committed to driving continuous improvement in customer service excellence. Key Responsibilities - Training & Development Design and deliver comprehensive training programs for new hires and existing agents, including onboarding, refresher trainings, and skill enhancement workshops. Develop and maintain training materials such as manuals, e-learning modules, and interactive learning content to ensure relevance and effectiveness. 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Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Position: CS Learning & Development Specialist Position Overview We are looking for a CS Learning & Development Specialist. This role will be responsible for developing training programs, monitoring service quality, and optimizing the knowledge base to ensure customer service teams are equipped with the necessary skills and resources. The ideal candidate is proactive, detail-oriented, and committed to driving continuous improvement in customer service excellence. 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We offer a wide range of content, including Original Series, TV Shows, Movies, and Sports. We are in the business of delivering exceptional storytelling. We produce award-winning scripted and unscripted Original Series, such as “Boyhood ”, “Anna ”, and “SNL Korea ”. We believe Sports can also be elevated by creative storytelling. Play is now an authoritative destination for Sports, broadcasting K-League, La Liga, Bundesliga, F1, NFL, and other leading leagues and tournaments. We also offer some of the latest movies that were just released in local theaters, bringing more exceptional storytelling to our customers . To ensure that we deliver all content seamlessly, we invest in Engineering, Product, and Design. Coupang Play is available on all mobile devices, tablets, PC, Smart TV, Apple TV, and Android TV. Our teams keep optimizing how customers discover and stream both VOD and Live content. That includes investments in frontend, backend, and infrastructural developments. We also embrace Machine Learning to refine our CX. We are still very early in our growth stage. If you enjoy solving complex problems using industry-leading technology or unconventional business approaches, please join us. We are building a world-class team of problem-solvers, all dedicated to delivering exceptional storytelling to our customers . Role Overview We are seeking a seasoned and technically focused Staff Security Software Engineer to proactively Protect our services and Detect security vulnerabilities in our environment. 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