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We've helped engineerings teams at: Google X, Zillow, and Brex to understand why their builds fail, which tests are flaky, and how to ship code faster without sacrificing reliability. AI has made writing code 10x faster, but shipping is still painfully slow. The bottleneck has shifted downstream - to merge conflicts, flaky tests, inconsistent code quality, and dozens of other frictions that drain productivity and morale. Engineering teams that can stay focused on designing, implementing, and delivering software will build magical, high-quality projects - and they'll be happier doing it. We're building a CI Reliability Platform that empowers teams to land code faster and develop happier. Our founders launched Trunk in 2021 after designing, delivering, and scaling software at Uber, Google, YouTube, and Microsoft. 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We've helped engineerings teams at: Google X, Zillow, and Brex to understand why their builds fail, which tests are flaky, and how to ship code faster without sacrificing reliability. AI has made writing code 10x faster, but shipping is still painfully slow. The bottleneck has shifted downstream - to merge conflicts, flaky tests, inconsistent code quality, and dozens of other frictions that drain productivity and morale. Engineering teams that can stay focused on designing, implementing, and delivering software will build magical, high-quality projects - and they'll be happier doing it. We're building a CI Reliability Platform that empowers teams to land code faster and develop happier. Our founders launched Trunk in 2021 after designing, delivering, and scaling software at Uber, Google, YouTube, and Microsoft. We raised a $25M Series A led by Initialized Capital (Garry Tan) and a16z (Peter Levine), with investments from Haystack Ventures, Garage VC, and the founders of GitHub (Tom Preston-Werner), Apollo GraphQL (Geoff Schmidt), Algolia (Nicolas Dessaigne), and Peopl.ai (Oleg Rogynsky). We are looking for a motivated and experienced Senior Software Engineer to join our Platform/Data Engineering team. In this role, you will be responsible for developing and optimizing data ingestion pipelines that can handle vast amounts of real-time and batch data from various sources. 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This is a high-impact role for an experienced builder who thrives in a lean, high-talent environment. You will join a high-velocity team with significant autonomy in taking products from zero to one. The ideal candidate is able to think like a Grailed user as well as a business owner - understanding how data impacts a fashion-forward user experience and also how it is generated and leveraged - while bringing a strong technical background to the role. Specifically, the role requires an understanding of dimension reduction techniques, predictive modeling (statistical or ML), and other advanced analytic methods for applications such as personalization, inventory valuation and search optimization. This key role will operate at the intersection of Data, Product, Engineering, and Marketing, working crossfunctionally to develop compelling data products to support buyers' progression through the purchase cycle. This role will work with our data in Snowflake, develop models in Python, collaborate with ML engineers to structure data for consumption, and coordinate with Product and business unit leaders to align data product development with business objectives. In this role, you will: - Act as a technical lead within the data team to advance our recommendation & search algorithms. 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We power native iOS and Android apps for thousands of merchants - from emerging DTC labels to global household names - and help them turn their best customers into repeat shoppers. Our team is fully remote across the US and beyond, and we're growing our support footprint to provide true follow-the-sun coverage for our customers. POSITION SUMMARY We're hiring our first AU-based Technical Support Representative to be the frontline expert for our merchants during APAC hours. You'll be the first point of contact for inbound and outbound support across email, live chat, and phone, owning issues from triage through resolution. You'll close the coverage gap during the US team's overnight, hand off cleanly when the US team comes online, and partner closely with Product, Engineering, and Customer Success to advocate for merchants and continuously improve the support experience. WHAT YOU'LL DO • Provide responsive, accurate technical support to merchants via email, live chat, and phone during AEDT/AEST business hours, with a planned overlap window with our US team for handoffs. • Own the support queue end-to-end during APAC hours - triage, troubleshoot, resolve, and follow up. • Troubleshoot app behavior, Shopify integrations (themes, scopes, checkout), and third-party integrations like Klaviyo, Algolia, Yotpo, and Recharge. • Investigate issues across the Tapcart stack - including our React Native iOS/Android apps, Toolshed (our internal admin tool), and merchant builds in Bitrise. •", "parental_leave_weeks": null, "non_birth_parent_leave_weeks": null, "parental_leave_weeks_source": null, "non_birth_parent_leave_weeks_source": null, "parental_leave_source_url": null, "pto_days": null, "unlimited_pto": false, "sabbatical_eligible": false, "family_friendly_score": 48, "benefit_verified": false, "benefit_last_verified": null, "hire_states_allowed": [], "state_eligibility_source": null, "state_eligibility_enriched_at": null, "llm_quality_pass_at": null, "seniority": "mid", "years_experience_min": 3, "years_experience_max": 7, "role_function": "engineering", "employer_industry": null, "employer_size": null, "quality_score": 45, "travel_pct": null, "requires_shift": null, "shift_type": "unknown", "shift_type_source": null, "weekend_work": "unknown", "weekend_work_source": null, "relocation_assistance_source": null, "contractor_w2": "unknown", "required_timezone": null, "fertility_family_building_benefits_source": null, "mental_health_support_source": null, "adoption_assistance_offered_source": null, "childcare_subsidy_source": null, "learning_budget_offered_source": null, "surrogacy_assistance_offered_source": null, "cover_letter_required": null, "cover_letter_required_source": null, "assessment_required": null, "assessment_required_source": null, "application_deadline": null, "application_deadline_source": null, "visa_sponsorship": false, "us_citizenship_required": false, "security_clearance": "none", "education_required": "none", "roll_up_count": null, "roll_up_total_locations": null, "explanations": [ { "schema_version": "inv382.match_signal.v1", "signal_id": "sig.query.description_excerpt.acd4ce6c2774098de7", "query_id": "gq_7f552ce9c06668bbad5f", "job_id": "fdf1d9ccc7bab456ddfb41d8abfbbf75", "signal_type": "query_match", "display_text": "Description: \"algolia\"", "tooltip": "Description matched \"algolia\" from your search.", "source_binding": "bm25_field_evidence", "source_field": "description_excerpt", "source_value": "Technical Support Representative — APAC Sydney, Australia | Remote ABOUT TAPCART Tapcart is the leading mobile commerce platform for Shopify brands. 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We power native iOS and Android apps for thousands of merchants - from emerging DTC labels to global household names - and help them turn their best customers into repeat shoppers. Our team is fully remote across the US and beyond, and we're growing our support footprint to provide true follow-the-sun coverage for our customers. POSITION SUMMARY We're hiring our first AU-based Technical Support Representative to be the frontline expert for our merchants during APAC hours. You'll be the first point of contact for inbound and outbound support across email, live chat, and phone, owning issues from triage through resolution. You'll close the coverage gap during the US team's overnight, hand off cleanly when the US team comes online, and partner closely with Product, Engineering, and Customer Success to advocate for merchants and continuously improve the support experience. 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Grafana Cloud, our fully managed observability platform, is flexible and built for scale. With Grafana Cloud's actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions. Today, more than 35 million users and 7,000+ customers - including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce - trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100% remote company with 1,600+ team members across 40+ countries, and we're backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We're scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that's okay. If this role excites you, we'd love you to raise your hand for what could be a truly career-defining opportunity. This is a remote position and we're considering candidates in the US. 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