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Responsible for developing and enhancing hardware service processes with a focus on internal and external customer relationships through prompt, efficient, and proactive action Essential Duties and Responsibilities It is the primary responsibility of the Hardware Service Program Manager to directly support Hardware Service leadership in the implementation of operational initiatives intended to meet the needs of internal and external customers. The focus of concentration is on project management, hardware management, and communication to the customer, service providers, and counterparts within the organization. Responsible for coordinating and following up on certain aspects of hardware repair service from the initial receipt of service inquiry through the repair process. This will include coordination with the AngioDynamics Service Centers, Customers, and Sales Representatives. Service database and required documentation to be maintained and updated at all times. 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