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      "description_excerpt": "Sr. Product Manager Raleigh, NC / NYC / Remote (EST) The Team + The Role Pendo is the AI-powered analytics and adoption platform for builders. It connects a portfolio of apps and agents, bought and built, to user success and business outcomes. The Product team builds the tools that help customers understand how software gets built, adopted, and improved. As a Sr. Product Manager, you will own strategy, roadmap, discovery, delivery, and lifecycle outcomes for a defined product area. You will work across engineering, design, go-to-market, and customer-facing teams to build for enterprise customers and their complex workflows, security needs, compliance considerations, and data privacy expectations. This is a role based in-office in Raleigh or New York, or Remote in East Coast. What this looks like day-to-day - Product vision and strategy: Define the roadmap for your product area and defend prioritization decisions with data, customer insight, and clear reasoning. You will balance the long-term direction of the product area with near-term delivery and contribute to how your work integrates with the broader Pendo platform. - Launch and lifecycle ownership: Drive the full product lifecycle from early concept through general availability and post-launch iteration. You will make clear calls on scope, sequence, and tradeoffs while owning the outcome of what ships. - Discovery and market intelligence: Run continuous discovery with enterprise customers and prospects to understand complex workflows, compliance needs, and buying expectations. You will separate table-stakes requirements from differentiation opportunities and synthesize findings into actionable product decisions. - Cross-functional",
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      "description_excerpt": "Staff Product Designer Raleigh, NC The Team + The Role The Product Design team at Pendo works closely with senior product leaders and sits at the center of product strategy and delivery. The team operates close to both the problem and the build, using LLM-assisted exploration, code-level prototyping, and customer validation before work moves into Figma for systems and polish. Designers ship across a multi-app platform with a high bar for craft, reliability, and product impact. As a Staff Product Designer, you will lead design across the platform and move toward the highest-impact work. You will own projects end-to-end, from problem framing through shipping, partnering with product and engineering to make sophisticated experiences feel simple. AI-assisted workflows are part of how this team works every day, and this role is expected to use, improve, and share those workflows. This role is based in our Raleigh office. What this looks like day-to-day - Platform design leadership: Lead design across multiple product areas and own projects from problem framing through shipping. Partner with product and engineering to reduce complexity without losing capability, starting from customer need rather than feature requests. - Prototyping and validation: Build interactive prototypes using code-adjacent tools and validate them with real users before engineering investment. Use findings to sharpen flows, surface edge cases, and improve the work before full systemization. - AI-integrated workflow: Use AI tools actively across the design process, including LLMs for problem framing and brief development, Cursor and Claude for prototyping, and generative tools for",
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      "description_excerpt": "Sr Presales & Post Sales Customer Engineer II London, UK The Team + The Role Pendo's Customer Engineering team is the technical backbone of the pre- and post-sales customer motion. The team brings together work across Customer Success, Technical Account Management, and Solutions Engineering into one full-lifecycle technical owner. Customer Engineering helps customers connect technical execution to business outcomes and realize the value of their investment in Pendo. As a Senior Customer Engineer II you will own some of our largest Enterprise Accounts Across the UK + EMEA. You'll own strategic and complex Enterprise accounts across acquisition, implementation, adoption, expansion, and escalation. You will lead technical strategy for complex deployments, resolve ambiguous customer challenges, and partner closely with account teams to drive retention, expansion, and customer value. Your impact will extend beyond your own accounts through playbooks, coaching, repeatable fixes, and workflow improvements that raise the capability of the broader Customer Engineering team. This role is based in our London office. What this looks like day-to-day - New customer acquisition and selling: Partner with Account Directors on pre-sales motions for new customer acquisition, product expansion, and growth across lines of business. You identify customer pain, craft and deliver tailored demos, and lead technical evaluations through requirements gathering, success criteria, installation guidance, and hands-on workshops. - Quarterly business outcomes: Drive measurable improvement in customer health, retention, expansion, and technical resolution across strategic accounts. You contribute at least one reusable framework, playbook, or process that other Customer Engineers use and become a",
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      "description_excerpt": "Sr. Professional Services Engineer Consultant Raleigh, NC / San Francisco, CA / Remote The Team + The Role Pendo's Professional Services team is part of the broader Strategy & Transformation organization. The team helps customers transform how they operate, not just how they use Pendo, through technical and strategic consulting. This work spans complex technical engagements, including system migrations, integrations, and data work, as well as advisory support that helps customers evolve their processes, teams, and ways of working. As a Sr. Professional Services Engineer Consultant, you will own the design and delivery of complex technical engagements. You will work at the intersection of product, data, and engineering, extending Pendo's capabilities through custom integrations, data pipelines, APIs, and technical solutions that connect Pendo to customers' broader ecosystems. You will partner with consultants and Customer Engineers to deliver outcome-driven engagements that accelerate time to value and enable long-term customer success. This role is based in Raleigh, San Francisco or remote What this looks like day-to-day - Engagement design and scoping: Partner with Account Directors and Customer Engineers to qualify Professional Services opportunities and distinguish transformation gaps from tooling gaps. Lead scoping conversations with customer stakeholders, define the problem, validate appetite, design engagement structures, and author Statements of Work that are commercially sound and delivery-ready. - Custom integrations and data solutions: Design and build technical solutions that extend Pendo's capabilities and integrate with customer systems. Write production-quality code, build APIs, design data pipelines, and implement ETL processes across data warehouses, analytics platforms,",
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      "description_excerpt": "Director, Data & AI Platform Raleigh, NC The team + the role Pendo runs on data and AI, and this team owns the foundation that makes both work. The Data & AI Platform team builds and maintains the trusted data infrastructure, semantic layer, BI platform, and internal AI tooling that powers every insight, automation, and AI-enabled workflow across the company. The team spans data engineering, analytics engineering, BI, and software engineering, and the edges between those disciplines are intentionally blurry. If you find that energizing rather than uncomfortable, this role was written for you. We're looking for a Director to lead this team. You'll own the data foundation the entire company leans on, drive the AI-ready infrastructure that makes agents and automations actually work, and create the internal AI workspace where every Pendozer can find, use, and contribute without friction. This is a high-autonomy, high-accountability role with real organizational reach and a clear mandate to build ahead of the business. This role is based in Raleigh, NC and follows Pendo's hybrid model: in-office 3 days per week. What this looks like day-to-day - Lead organizational strategy and execution across the platform, establishing operating rhythms, prioritization frameworks, and delivery accountability that keep multiple workstreams moving clearly. - Create alignment across engineering and business stakeholders, and communicate progress and tradeoffs upward and outward with clarity. - Drive planning, staffing, and roadmap alignment across initiatives, partnering with senior technical leaders to translate strategy and architecture into execution. - Ship the near-term foundation: governed",
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      "description_excerpt": "Senior Customer Engineer, Novus — Emerging Business Raleigh, NC The Team + The Role Pendo is on a mission to improve society's experience with software. With the launch of Novus, Pendo is changing how companies understand their products through autonomous product intelligence that connects directly to codebases to automate instrumentation and analysis. The Emerging Business segment partners with innovative startups and mid-market companies that need to move quickly from product questions to product insight. As a Senior Customer Engineer for Novus, you will be the technical architect for strategic Emerging Business accounts. You will guide customers through repository connection, autonomous instrumentation, and codebase-driven product intelligence, helping engineering and product teams achieve rapid time-to-value. You will also serve as a key field-to-product feedback loop as Pendo scales a new product frontier. This role is based in our Raleigh office. What this looks like day-to-day - Architect autonomous intelligence: Guide CTOs and lead engineers through connecting GitHub and GitLab repositories to Novus. Ensure Cortex accurately maps user journeys and product context without requiring manual tracking code. - Drive high-velocity adoption: Help Emerging Business customers move quickly from implementation to insight. Use Signals to proactively surface product friction and growth opportunities, and advise product teams on how to act on what Novus reveals. - Bridge technical success to expansion: Use Novus data to identify credible technical expansion paths. Provide the technical validation customers need to evaluate broader Pendo platform adoption, including Pendo Orchestrate and Mobile capabilities. - Define the implementation playbook: Build the",
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      "description_excerpt": "Business Development Representative - French Markets London The Team + The Role As a Business Development Representative at Pendo, you'll join a high-performing sales team focused on creating new, high-quality pipeline across key French Speaking sales territories. The team partners closely with Account Executives and the broader go-to-market organization to identify the right companies, understand their business challenges, and introduce them to the value of Pendo's platform. In this role, you'll research SaaS, software, and web application companies, identify relevant buyer personas, and build targeted outreach that creates qualified sales opportunities. You'll gain hands-on training in software sales while learning how to prospect effectively, understand customer pain points, communicate Pendo's value, and grow toward a future sales executive role. This role is hybrid, where you will work 3 days per week in our Old Street, London office. What this looks like day-to-day - Pipeline generation: Generate new, high-quality sales-qualified prospects for Account Executives. You'll focus on creating meaningful opportunities that support territory plans and contribute to pipeline goals. - Account research: Research and target high-potential SaaS, software, and web application companies. You'll identify relevant buyer personas and understand how Pendo can support their business and product goals. - Outbound prospecting: Build and execute cold calling, email, social selling, and multi-channel outreach campaigns. You'll personalize outreach based on account research, prospect priorities, and market signals. - Market prioritization: Use sales data and market insights to recognize trends and prioritize outreach. You'll focus your time on the accounts and personas most likely",
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      "description_excerpt": "Sr Customer Engineer - ANZ (Presales & Post Sales) Sydney, NSW The Team + The Role Pendo's Customer Engineering team is the technical backbone of the pre- and post-sales customer motion. The team brings together work across Customer Success, Technical Account Management, and Solutions Engineering into one full-lifecycle technical owner. Customer Engineering helps customers connect technical execution to business outcomes and realize the value of their investment in Pendo. As a Senior Customer Engineer for the ANZ region, you will own strategic and complex Enterprise accounts across acquisition, implementation, adoption, expansion, and escalation. You will lead technical strategy for complex deployments, resolve ambiguous customer challenges, and partner closely with account teams to drive retention, expansion, and customer value. Your impact will extend beyond your own accounts through playbooks, coaching, repeatable fixes, and workflow improvements that raise the capability of the broader Customer Engineering team. This role is based in our Sydney office. What this looks like day-to-day - New customer acquisition and selling: Partner with Account Directors on pre-sales motions for new customer acquisition, product expansion, and growth across lines of business. You identify customer pain, craft and deliver tailored demos, and lead technical evaluations through requirements gathering, success criteria, installation guidance, and hands-on workshops. - Quarterly business outcomes: Drive measurable improvement in customer health, retention, expansion, and technical resolution across strategic accounts. You contribute at least one reusable framework, playbook, or process that other Customer Engineers use and become a trusted advisor to Account Directors on account health and",
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            "description": "<p>Staff Product Designer at Pendo - Raleigh, NC - Staff Product Designer Raleigh, NC The Team + The Role The Product Design team at Pendo works closely with senior product leaders and sits at the center of product strategy and delivery. The team operates close to both the problem and the build, using LLM-assisted exploration, code-level prototyping, and customer validation before work moves into Figma for systems and polish. Designers ship across a multi-app platform with a high bar for craft, reliability, and product impact. As a Staff Product Designer, you will lead design across the platform and move toward the highest-impact work. You will own projects end-to-end, from problem framing through shipping, partnering with product and engineering to make sophisticated experiences feel simple. AI-assisted workflows are part of how this team works every day, and this role is expected to use, improve, and share those workflows. This role is based in our Raleigh office. What this looks like day-to-day - Platform design leadership: Lead design across multiple product areas and own projects from problem framing through shipping. Partner with product and engineering to reduce complexity without losing capability, starting from customer need rather than feature requests. - Prototyping and validation: Build interactive prototypes using code-adjacent tools and validate them with real users before engineering investment. Use findings to sharpen flows, surface edge cases, and improve the work before full systemization. - AI-integrated workflow: Use AI tools actively across the design process, including LLMs for problem framing and brief development, Cursor and Claude for prototyping, and generative tools for</p>",
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            "description": "<p>Chief of Staff, COO at Pendo - Raleigh, NC / NYC - Chief of Staff, COO Raleigh, NC / NYC The Team + The Role Pendo is building on more than a decade of leadership in improving society&#39;s experience with software. The company is pursuing an ambitious growth journey, with a bold goal to become the essential platform for great software embedded in all software development. This work requires strong operational alignment across the business as Pendo scales from $300MM to $600MM in ARR over the next three years. As Chief of Staff to the Chief Operating Officer, you will serve as the COO&#39;s primary strategic partner and an independent executor across company-wide priorities. You will drive cross-functional alignment, lead high-priority initiatives, and act as a proxy for the COO in key meetings. This role requires operational depth, executive presence, analytical rigor, and the ability to turn complex strategy into clear execution. This role is based in our Raleigh or NYC office. What this looks like day-to-day - Strategic execution: Lead high-priority, cross-functional initiatives from conception through completion. Break down complex strategic goals into actionable plans, drive accountability, and ensure progress in a fast-paced environment. - Operational oversight: Drive alignment across Sales, Post Sales, Finance, Demand Generation, Product, and Engineering. Identify friction in the business machine from demand capture through revenue recognition, determine root causes, and help drive resolution. - Executive proxy: You attend key meetings on behalf of the COO, make informed decisions in the moment, and ensure follow-through on every action item. You represent the COO&#39;s perspective with authority and</p>",
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            "description": "<p>Account Executive, Enterprise Sales - Financial Services at Pendo - Sydney, NSW - Account Executive, Enterprise Sales - Financial Services Sydney, NSW The Team + The Role The Enterprise Sales team at Pendo is responsible for driving strategic growth across our highest-value customers. This team engages ASX Top 100 organizations, delivering transformative value through Pendo&#39;s all-in-one platform for product analytics, digital adoption, in-app guidance, feedback, and AI-powered insights. We&#39;re looking for a new business sales hunter to drive new business opportunities across the Financial Services Sector for ANZ. With over 15,000 customers, Pendo is scaling with purpose. The Enterprise team plays a critical role in this journey, driving multi-year partnerships and large-scale transformation through disciplined sales execution and deep customer engagement. This role is based 3 days per week in our Sydney office, What this looks like day-to-day - Own and drive strategic sales cycles across a portfolio of named enterprise accounts across the Financial Services Sector , focused on both new business and expansion across ANZ - Execute a disciplined territory and account planning strategy, with an emphasis on pipeline generation (PG), multi-threading, and long-term growth - Apply value-based selling approaches to align Pendo&#39;s platform capabilities with each customer&#39;s unique strategic and technical priorities - Engage deeply with C-suite and VP-level buyers, fostering urgency and clarity throughout the sales process - Build and deliver tailored points of view (POVs), proof-of-value engagements, and business cases using frameworks like MEDDPICC and Force Management - Partner closely with cross-functional stakeholders including Solutions Engineers, Customer Success, and Product to ensure strategic alignment and deal velocity -</p>",
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            "description": "<p>Sr. Product Designer at Pendo - Sheffield, UK - Sr. Product Designer Sheffield, UK The Team + The Role Pendo is defining AI transformation for enterprise software. With over 14,000 customers, 900 million users globally, and more than a decade of product usage data, the platform combines analytics, qualitative feedback, and in-app guidance into a unified experience that helps organizations turn insight into action. AI-first innovation is central to how Pendo is building next, with active investments across Agent Mode, Predict, and Agent Analytics. The Product Design team supports the full platform ecosystem and is accountable for creating a cohesive customer experience. As a Senior Product Designer, you will own design execution end-to-end for assigned product areas. You will partner closely with product and engineering leaders to turn customer insight into clear, well-reasoned design decisions that engineering can build with confidence. This role leads co-design with customers, prototypes before engineering investment, contributes to backlog prioritization, and ships experiences tied to measurable outcomes. AI tools are expected to be part of the daily design and prototyping workflow from day one. This role is based in our Sheffield office. What this looks like day-to-day - Customer co-design: Lead and facilitate co-design sessions and feedback workshops with stakeholders, customers, and design partners throughout the development lifecycle. Translate what you hear into specific design decisions and document the connection between customer insight and shipped product. - Design execution: Own design end-to-end for assigned initiatives, including problem framing, user flows, detailed UI, and engineering handoff. Deliver work that is consistent with Pendo&#39;s design system</p>",
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            "description": "<p>Sr. Product Marketing Manager, Analytics Portfolio at Pendo - Raleigh, NC / New York, NY / San Francisco, CA - Sr. Product Marketing Manager, Analytics Portfolio Raleigh, NC / New York, NY / San Francisco, CA Sr. Product Marketing Manager, Analytics Portfolio The Team + The Role Pendo&#39;s Product Marketing team translates what we build into why it matters. The team works at the intersection of product, revenue, and marketing, owning the narratives, positioning, and go-to-market motions that drive pipeline and commercial outcomes. It operates as a small, senior team with high ownership, low overhead, and a strong bias toward work that moves the business forward. The product analytics space is being reshaped as AI accelerates product development cycles and raises the stakes for teams trying to understand what users actually do in software. As the Senior Product Marketing Manager for Pendo&#39;s Analytics portfolio, you will own go-to-market strategy, messaging, competitive positioning, and pipeline-driving marketing motions. This role requires deep product analytics context, including familiarity with tools such as Pendo, Amplitude, Mixpanel, PostHog, or similar platforms. This is a role based in-office in Raleigh, NC or New York, NY. What this looks like day-to-day - Messaging and positioning: Own the messaging, positioning, and talk tracks for the Analytics portfolio. Keep product, sales, marketing, and leadership aligned as the market, product, and competitive landscape evolve. - GTM strategy and execution: Build and execute the end-to-end go-to-market plan for the Analytics portfolio. This includes ICP definition, channel strategy, campaign execution, launch moments, and success metrics. - Competitive intelligence: Serve as the in-house expert on competitors such as Amplitude, Mixpanel, Heap, PostHog, and</p>",
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            "description": "<p>Sr Presales &amp; Post Sales Customer Engineer II at Pendo - London, UK - Sr Presales &amp; Post Sales Customer Engineer II London, UK The Team + The Role Pendo&#39;s Customer Engineering team is the technical backbone of the pre- and post-sales customer motion. The team brings together work across Customer Success, Technical Account Management, and Solutions Engineering into one full-lifecycle technical owner. Customer Engineering helps customers connect technical execution to business outcomes and realize the value of their investment in Pendo. As a Senior Customer Engineer II you will own some of our largest Enterprise Accounts Across the UK + EMEA. You&#39;ll own strategic and complex Enterprise accounts across acquisition, implementation, adoption, expansion, and escalation. You will lead technical strategy for complex deployments, resolve ambiguous customer challenges, and partner closely with account teams to drive retention, expansion, and customer value. Your impact will extend beyond your own accounts through playbooks, coaching, repeatable fixes, and workflow improvements that raise the capability of the broader Customer Engineering team. This role is based in our London office. What this looks like day-to-day - New customer acquisition and selling: Partner with Account Directors on pre-sales motions for new customer acquisition, product expansion, and growth across lines of business. You identify customer pain, craft and deliver tailored demos, and lead technical evaluations through requirements gathering, success criteria, installation guidance, and hands-on workshops. - Quarterly business outcomes: Drive measurable improvement in customer health, retention, expansion, and technical resolution across strategic accounts. You contribute at least one reusable framework, playbook, or process that other Customer Engineers use and become a</p>",
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            "description": "<p>Sr. Professional Services Engineer Consultant at Pendo - Raleigh, NC / San Francisco, CA / Remote - Sr. Professional Services Engineer Consultant Raleigh, NC / San Francisco, CA / Remote The Team + The Role Pendo&#39;s Professional Services team is part of the broader Strategy &amp; Transformation organization. The team helps customers transform how they operate, not just how they use Pendo, through technical and strategic consulting. This work spans complex technical engagements, including system migrations, integrations, and data work, as well as advisory support that helps customers evolve their processes, teams, and ways of working. As a Sr. Professional Services Engineer Consultant, you will own the design and delivery of complex technical engagements. You will work at the intersection of product, data, and engineering, extending Pendo&#39;s capabilities through custom integrations, data pipelines, APIs, and technical solutions that connect Pendo to customers&#39; broader ecosystems. You will partner with consultants and Customer Engineers to deliver outcome-driven engagements that accelerate time to value and enable long-term customer success. This role is based in Raleigh, San Francisco or remote What this looks like day-to-day - Engagement design and scoping: Partner with Account Directors and Customer Engineers to qualify Professional Services opportunities and distinguish transformation gaps from tooling gaps. Lead scoping conversations with customer stakeholders, define the problem, validate appetite, design engagement structures, and author Statements of Work that are commercially sound and delivery-ready. - Custom integrations and data solutions: Design and build technical solutions that extend Pendo&#39;s capabilities and integrate with customer systems. Write production-quality code, build APIs, design data pipelines, and implement ETL processes across data warehouses, analytics platforms,</p>",
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            "description": "<p>Sr. Software Engineer (Backend) at Pendo - Raleigh, NC - Sr. Software Engineer (Backend) Raleigh, NC The Team + The Role The Core team builds features and platform capabilities that power critical areas of the Pendo product experience. The team supports high-stakes customer use cases, shapes how systems evolve over time, and creates a more consistent experience across the platform. This work sits in complex product areas where delivery speed, system reliability, and long-term maintainability all matter. As a Sr. Software Engineer, you will own complex problem spaces and drive them forward independently. You will apply strong engineering judgment to ambiguous challenges, partner closely with Product and Design, and stay accountable to outcomes, not just output. You will break large efforts into small, continuously shippable increments, bring others along with you, and leave the codebase better than you found it. This role is based in our Raleigh office. What this looks like day-to-day - Feature ownership: Own complex, ambiguous features end-to-end by structuring work into small, independently shippable increments. Drive delivery with clarity, strong judgment, and accountability for customer and system impact. - Production engineering: Write production-ready code and define testing approaches based on risk and system impact. Use safe rollout patterns to reduce risk and enable incremental delivery. - Incident response: Respond quickly when production issues arise in your area. Resolve issues and drive follow-up improvements that prevent recurrence. - AI-enabled development: Use AI tools as a core part of your daily workflow for code generation, debugging, test writing, and task decomposition. Help raise the bar for how the</p>",
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            "description": "<p>Director, Data &amp; AI Platform at Pendo - Raleigh, NC - Director, Data &amp; AI Platform Raleigh, NC The team + the role Pendo runs on data and AI, and this team owns the foundation that makes both work. The Data &amp; AI Platform team builds and maintains the trusted data infrastructure, semantic layer, BI platform, and internal AI tooling that powers every insight, automation, and AI-enabled workflow across the company. The team spans data engineering, analytics engineering, BI, and software engineering, and the edges between those disciplines are intentionally blurry. If you find that energizing rather than uncomfortable, this role was written for you. We&#39;re looking for a Director to lead this team. You&#39;ll own the data foundation the entire company leans on, drive the AI-ready infrastructure that makes agents and automations actually work, and create the internal AI workspace where every Pendozer can find, use, and contribute without friction. This is a high-autonomy, high-accountability role with real organizational reach and a clear mandate to build ahead of the business. This role is based in Raleigh, NC and follows Pendo&#39;s hybrid model: in-office 3 days per week. What this looks like day-to-day - Lead organizational strategy and execution across the platform, establishing operating rhythms, prioritization frameworks, and delivery accountability that keep multiple workstreams moving clearly. - Create alignment across engineering and business stakeholders, and communicate progress and tradeoffs upward and outward with clarity. - Drive planning, staffing, and roadmap alignment across initiatives, partnering with senior technical leaders to translate strategy and architecture into execution. - Ship the near-term foundation: governed</p>",
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            "description": "<p>Sr Account Executive, Commercial Sales - ANZ at Pendo - Sydney, NSW - Sr Account Executive, Commercial Sales - ANZ Sydney, NSW The Team + The Role The Enterprise Sales team at Pendo is responsible for driving strategic growth across our highest-value customers. This team engages ASX Top 100 organizations, delivering transformative value through Pendo&#39;s all-in-one platform for product analytics, digital adoption, in-app guidance, feedback, and AI-powered insights. With over 15,000 customers, Pendo is scaling with purpose. The Enterprise team plays a critical role in this journey, driving multi-year partnerships and large-scale transformation through disciplined sales execution and deep customer engagement. This role is based 3 days per week in our Sydney office, What this looks like day-to-day - Own and drive strategic sales cycles across a portfolio of named enterprise accounts, focused on both new business and expansion across ANZ - Execute a disciplined territory and account planning strategy, with an emphasis on pipeline generation (PG), multi-threading, and long-term growth - Apply value-based selling approaches to align Pendo&#39;s platform capabilities with each customer&#39;s unique strategic and technical priorities - Engage deeply with C-suite and VP-level buyers, fostering urgency and clarity throughout the sales process - Build and deliver tailored points of view (POVs), proof-of-value engagements, and business cases using frameworks like MEDDPICC and Force Management - Partner closely with cross-functional stakeholders including Solutions Engineers, Customer Success, and Product to ensure strategic alignment and deal velocity - Be in the field regularly-meet prospects onsite to deepen relationships, accelerate timelines, and differentiate - Track and forecast with precision using Salesforce, Clari, Gong, and other</p>",
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            "description": "<p>Sr Customer Engineer - Presales &amp; Post Sales at Pendo - London, UK - Sr Customer Engineer - Presales &amp; Post Sales London, UK The Team + The Role Pendo&#39;s Customer Engineering team is the technical backbone of the pre- and post-sales customer motion. The team brings together work across Customer Success, Technical Account Management, and Solutions Engineering into one full-lifecycle technical owner. Customer Engineering helps customers connect technical execution to business outcomes and realize the value of their investment in Pendo. As a Senior Customer Engineer you will own strategic and complex Enterprise accounts across acquisition, implementation, adoption, expansion, and escalation. You will lead technical strategy for complex deployments, resolve ambiguous customer challenges, and partner closely with account teams to drive retention, expansion, and customer value. Your impact will extend beyond your own accounts through playbooks, coaching, repeatable fixes, and workflow improvements that raise the capability of the broader Customer Engineering team. This role is based in our London office. What this looks like day-to-day - New customer acquisition and selling: Partner with Account Directors on pre-sales motions for new customer acquisition, product expansion, and growth across lines of business. You identify customer pain, craft and deliver tailored demos, and lead technical evaluations through requirements gathering, success criteria, installation guidance, and hands-on workshops. - Quarterly business outcomes: Drive measurable improvement in customer health, retention, expansion, and technical resolution across strategic accounts. You contribute at least one reusable framework, playbook, or process that other Customer Engineers use and become a trusted advisor to Account Directors on account health and technical strategy. - Adoption, expansion,</p>",
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            "description": "<p>Senior Customer Engineer, Novus — Emerging Business at Pendo - Raleigh, NC - Senior Customer Engineer, Novus — Emerging Business Raleigh, NC The Team + The Role Pendo is on a mission to improve society&#39;s experience with software. With the launch of Novus, Pendo is changing how companies understand their products through autonomous product intelligence that connects directly to codebases to automate instrumentation and analysis. The Emerging Business segment partners with innovative startups and mid-market companies that need to move quickly from product questions to product insight. As a Senior Customer Engineer for Novus, you will be the technical architect for strategic Emerging Business accounts. You will guide customers through repository connection, autonomous instrumentation, and codebase-driven product intelligence, helping engineering and product teams achieve rapid time-to-value. You will also serve as a key field-to-product feedback loop as Pendo scales a new product frontier. This role is based in our Raleigh office. What this looks like day-to-day - Architect autonomous intelligence: Guide CTOs and lead engineers through connecting GitHub and GitLab repositories to Novus. Ensure Cortex accurately maps user journeys and product context without requiring manual tracking code. - Drive high-velocity adoption: Help Emerging Business customers move quickly from implementation to insight. Use Signals to proactively surface product friction and growth opportunities, and advise product teams on how to act on what Novus reveals. - Bridge technical success to expansion: Use Novus data to identify credible technical expansion paths. Provide the technical validation customers need to evaluate broader Pendo platform adoption, including Pendo Orchestrate and Mobile capabilities. - Define the implementation playbook: Build the</p>",
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            "description": "<p>Business Development Representative - French Markets at Pendo - London - Business Development Representative - French Markets London The Team + The Role As a Business Development Representative at Pendo, you&#39;ll join a high-performing sales team focused on creating new, high-quality pipeline across key French Speaking sales territories. The team partners closely with Account Executives and the broader go-to-market organization to identify the right companies, understand their business challenges, and introduce them to the value of Pendo&#39;s platform. In this role, you&#39;ll research SaaS, software, and web application companies, identify relevant buyer personas, and build targeted outreach that creates qualified sales opportunities. You&#39;ll gain hands-on training in software sales while learning how to prospect effectively, understand customer pain points, communicate Pendo&#39;s value, and grow toward a future sales executive role. This role is hybrid, where you will work 3 days per week in our Old Street, London office. What this looks like day-to-day - Pipeline generation: Generate new, high-quality sales-qualified prospects for Account Executives. You&#39;ll focus on creating meaningful opportunities that support territory plans and contribute to pipeline goals. - Account research: Research and target high-potential SaaS, software, and web application companies. You&#39;ll identify relevant buyer personas and understand how Pendo can support their business and product goals. - Outbound prospecting: Build and execute cold calling, email, social selling, and multi-channel outreach campaigns. You&#39;ll personalize outreach based on account research, prospect priorities, and market signals. - Market prioritization: Use sales data and market insights to recognize trends and prioritize outreach. You&#39;ll focus your time on the accounts and personas most likely</p>",
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            "description": "<p>Sr. Revenue Accountant at Pendo - Raleigh, NC - Sr. Revenue Accountant Raleigh, NC The Team + The Role Pendo&#39;s Revenue Accounting team supports the order-to-cash process and helps ensure revenue is recognized accurately, efficiently, and in compliance with technical accounting standards. The team partners closely with Sales, Revenue Operations, Systems, and external auditors to translate complex revenue requirements into scalable processes. As a Sr. Revenue Accountant, you will contribute to the revenue recognition process end to end, with a focus on ASC 606, complex contract review, technical accounting research, and monthly revenue reporting. You will help reduce manual work by leveraging automation tools, data flows, integrations, and AI-enabled tools while coaching junior team members and strengthening cross-functional alignment. This role is a hybrid role based in our Raleigh office. What this looks like day-to-day - Revenue accounting and contract review: Review complex customer contracts for ASC 606 considerations and assess the operational impact of contract terms. Research and document policy positions on areas such as standalone selling price, variable consideration, and contract modifications. - Technical accounting documentation: Draft technical accounting memos and documentation for accounting policy elections, including ASC 606-related positions. Communicate conclusions clearly to internal stakeholders and external auditors. - Systems and process improvement: Research and support the adoption of new accounting systems, features, and automation opportunities. Partner with cross-functional stakeholders to improve alignment, reduce manual revenue processes, and scale revenue operations as Pendo grows. - Training and cross-functional enablement: Develop training and documentation for cross-functional teams to support consistent understanding and compliant application of complex revenue</p>",
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