CX Associate at Passport Global - Chile | Remote | Peru | Colombia | Mexico - CX Associate Chile | Remote | Peru | Colombia | Mexico About the Role As a Customer Experience Associate, you'll be the friendly voice for customers tracking their international packages. This role focuses on helping customers understand where their orders are and resolving tracking-related concerns. You'll follow established procedures while having the autonomy to handle most issues independently, all while contributing to our culture of empathetic, quality-focused support. What You'll Do - Provide empathetic support to customers with tracking-related inquiries via email and chat - Track and trace customer shipments across international borders - Resolve shipping concerns using established SOPs while exercising judgment for unique situations - Research tracking issues and provide accurate updates - Work efficiently to handle high ticket volumes while maintaining quality interactions (averaging 150 tickets per week, with the ability to handle up to 250 tickets per week during peak season, November-December) - Collaborate with internal teams when escalation is needed for complex issues - Meet CSAT goals and maintain quick response times - Adapt to evolving processes in our fast-paced startup environment - Identify recurring issues and contribute feedback to improve our procedures About You - You have 1+ years of experience in customer-facing roles (customer support at a startup or high-growth company is ideal) - You genuinely care about helping customers receive their packages and reducing their anxiety - You communicate clearly and warmly in written and verbal English - You can follow procedures while knowing when to think outside the box - You're
", "datePosted": "2026-06-10T03:52:15.000Z", "employmentType": "OTHER", "identifier": { "@type": "PropertyValue", "name": "Passport Global", "value": "bc63035731e008663e63fad4a82adf62" }, "hiringOrganization": { "@type": "Organization", "name": "Passport Global" }, "jobLocationType": "TELECOMMUTE", "applicantLocationRequirements": { "@type": "Country", "name": "UNKNOWN" }, "directApply": false, "experienceRequirements": { "@type": "OccupationalExperienceRequirements", "monthsOfExperience": 12 }, "educationRequirements": "no requirements", "url": "https://fewerjobs.com/jobs/passport-global/cx-associate-bc630357" } }, { "@type": "ListItem", "position": 2, "url": "https://fewerjobs.com/jobs/passport-global/indirect-tax-accountant-7b2060d5", "item": { "@context": "https://schema.org", "@type": "JobPosting", "title": "Indirect Tax Accountant", "description": "Indirect Tax Accountant at Passport Global - Chile | Remote | Peru | Colombia | Mexico - Indirect Tax Accountant Chile | Remote | Peru | Colombia | Mexico About the role Passport is seeking an Indirect Tax Accountant/Analyst to join a growing global tax function within a fast-paced international business. This role is ideal for someone who enjoys the real substance of tax work: turning complex transaction data into accurate filings, keeping pace with changing rules, and helping build scalable compliance processes across jurisdictions. You will report directly to the Director of Indirect Tax and play a meaningful role in how Passport manages indirect tax globally. It is a hands-on role with broad exposure, real ownership, and strong professional development potential for a solid mid-level finance or tax professional who is comfortable with recurring compliance work, large data sets, and multi-jurisdictional deadlines. Because we are a lean team, you will gain visibility not only into how returns are filed, but also into how tax data, processes, and controls are built, reviewed, and improved across the business. What you'll do - Prepare monthly, quarterly, and ad hoc indirect tax filing data and supporting workpapers across multiple jurisdictions - Prepare and file indirect tax returns directly in tax authority portals where appropriate, while coordinating with external advisors where needed - Help bring selected straightforward compliance filings in-house where that makes sense from a quality, efficiency, and cost perspective - Reconcile tax data to transaction reports, invoices, source systems, and payment records, and investigate discrepancies - Track filing calendars, payment deadlines, and tax payment statuses to help ensure returns
", "datePosted": "2026-06-10T03:52:15.000Z", "employmentType": "OTHER", "identifier": { "@type": "PropertyValue", "name": "Passport Global", "value": "7b2060d508b4e289d8191513215da231" }, "hiringOrganization": { "@type": "Organization", "name": "Passport Global" }, "jobLocationType": "TELECOMMUTE", "applicantLocationRequirements": { "@type": "Country", "name": "UNKNOWN" }, "directApply": false, "experienceRequirements": { "@type": "OccupationalExperienceRequirements", "monthsOfExperience": 36 }, "educationRequirements": "no requirements", "url": "https://fewerjobs.com/jobs/passport-global/indirect-tax-accountant-7b2060d5" } }, { "@type": "ListItem", "position": 3, "url": "https://fewerjobs.com/jobs/passport-global/cross-functional-operations-specialist-2fbfd449", "item": { "@context": "https://schema.org", "@type": "JobPosting", "title": "Cross Functional Operations Specialist", "description": "Cross Functional Operations Specialist at Passport Global - Secaucas, NJ | OnSite - Cross Functional Operations Specialist Secaucas, NJ | OnSite At Passport our goal is to build the #1 internationalization solution on the market, with shipping as the differentiator. Hundreds of the world's top direct-to-consumer brands like Tommy John, Dolls Kill, Ritual, Seed.com, and more trust Passport to enable their international eCommerce channel. With an expansive network, an in-house team of logistics and eCommerce experts, and an easily deployed customer experience platform, Passport is the partner that growth-focused brands trust to expand their business internationally. At Passport our goal is to build the #1 internationalization solution on the market, with shipping as the differentiator. Hundreds of the world's top direct-to-consumer brands like iHerb, Tommy John, Dolls Kill, Ritual, Seed.com, and more trust Passport to enable their international eCommerce channel. With an expansive network, an in-house team of logistics and eCommerce experts, and an easily deployed customer experience platform, Passport is the partner that growth-focused brands trust to expand their business internationally. This role is on-site. What Success Looks Like in This Role In this role, success means going beyond day-to-day exception handling to improve operational efficiency. You will: - Identify operational issues without waiting for them to be assigned to you. - Take ownership of problems from initial discovery through resolution. - Investigate beyond surface-level symptoms to find root causes. - Test solutions independently, then partner with leadership and cross-functional teams to refine and scale improvement solutions. - Improve the operation proactively, not just maintain it. - Use leadership as a thought
", "datePosted": "2026-06-10T03:52:15.000Z", "employmentType": "OTHER", "identifier": { "@type": "PropertyValue", "name": "Passport Global", "value": "2fbfd44959fee5387b373b06c42ce627" }, "hiringOrganization": { "@type": "Organization", "name": "Passport Global" }, "jobLocation": { "@type": "Place", "address": { "@type": "PostalAddress", "addressCountry": "US", "addressLocality": "Secaucas" } }, "directApply": false, "experienceRequirements": { "@type": "OccupationalExperienceRequirements", "monthsOfExperience": 36 }, "educationRequirements": "no requirements", "url": "https://fewerjobs.com/jobs/passport-global/cross-functional-operations-specialist-2fbfd449" } }, { "@type": "ListItem", "position": 4, "url": "https://fewerjobs.com/jobs/passport-global/ap-manager-27ba43f6", "item": { "@context": "https://schema.org", "@type": "JobPosting", "title": "AP Manager", "description": "AP Manager at Passport Global - Chile | Remote | Colombia | Peru | Mexico - AP Manager Chile | Remote | Colombia | Peru | Mexico About you and the role: We are seeking a proactive, detail-oriented Accounts Payable Manager to oversee the day-to-day accounts payable function in a high-growth environment. This role is responsible for ensuring the accuracy and timeliness of accounts payable processing, proper expense coding and recording in accordance with company policies and US GAAP, and compliance with corporate card policies and controls. The Accounts Payable Manager will support monthly close activities related to AP, oversee invoice approval and audit processes, manage vendor credits and cost reporting, and help maintain accurate data flow across systems used for invoice processing and expense management. This individual will also supervise AP team members, partner with internal teams to resolve billing issues, and help improve workflows and reporting across the accounts payable function. What you'll be doing: - Oversee daily accounts payable operations, including invoice processing workflows, approval coordination, and vendor communications. - Ensure freight and operational vendor invoices are reviewed for accuracy and recorded timely and in the correct accounting period. - Support monthly close activities related to accounts payable, including accrual oversight, reconciliations, and review of AP-related journal entries. - Monitor vendor balances, statement reconciliations, and credit activity to ensure discrepancies are resolved in a timely manner. - Manage corporate card expense compliance, including coding accuracy, receipt enforcement, and adherence to company policies. - Oversee vendor onboarding processes and maintain accurate vendor records across accounting and operational systems. - Partner cross-functionally with Accounting, Operations,
", "datePosted": "2026-06-10T03:52:15.000Z", "employmentType": "OTHER", "identifier": { "@type": "PropertyValue", "name": "Passport Global", "value": "27ba43f698a776f66c8bd93285d100ac" }, "hiringOrganization": { "@type": "Organization", "name": "Passport Global" }, "jobLocationType": "TELECOMMUTE", "applicantLocationRequirements": { "@type": "Country", "name": "UNKNOWN" }, "directApply": false, "experienceRequirements": { "@type": "OccupationalExperienceRequirements", "monthsOfExperience": 60 }, "educationRequirements": "no requirements", "url": "https://fewerjobs.com/jobs/passport-global/ap-manager-27ba43f6" } } ] } ] }